The role of customer personality in satisfaction attitude ...
Attitude Find Your Personality
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Transcript of Attitude Find Your Personality
Find your personality!
Attitude
Presenters
Aafia Masood Arslan Zia Sara Batool
Attitude is the way you present yourself in a particular situation
Att
itu
de
– An attitude is a hypothetical construct that represents an individual's degree of like or
dislike for an item
– Unlike personality , attitudes change as a function of
experience
How much do you see of an IceBurg?
Only
10%
90%
non visible part rests below the
surface
10 %
90 %
VisibleAbove Sea Level
InvisibleBelow Sea Level
The Iceberg phenomena is also applicable on human beings …
WHY!ICEBERG?
Knowledge & Skills
Attitude
Known to Others
Unknown to Others
Behaviour
AttitudeValues, Judgement, Standards
Motives, Ethics,
Believes
Components of Success“Just like a great building stands on a strong foundation,So does success. And the foundation of success is attitude”
A study by Harvard University found that when a person gets a job, 85% of the time it is because of their attitude, and only 15% of thetime because of how smart they are and how many facts and figures they know.
“The greatest discovery of my generation is that human beings can alter their lives by altering their attitude.”
Whats the key to happiness!
• You Can Do everything, But not all at once• You Can Do everything, If its important enough for
you to do• You Can Do everything, But you may not be the
best at everything• You Can Do everything, But there will be
limitations• You Can Do everything, But you may need help
The difference between a successful person and others is not a lack of knowledge, but rather a lack of will.
Positive attitudes create a chain reaction of positive thoughts
Than
k Yo
u... Idea: Sara Batool Slides: Arslan Zia
Writer: Aafia Masood