associated with the function. A) finance and accounting C ...2 associated with the _____ function....

2

associated with the ________ function.

A) finance and accounting

B) human resources

C) manufacturing and production

D) technology

E) sales and marketing

Answer: E

Difficulty: 1: Easy

AACSB: Application of Knowledge

LO: 2.1: What major features of a business are important for understanding the role of

information systems?

Full file at https://testbank123.eu/Test-Bank-for-Essentials-of-MIS-12th-Edition-Laudon


https://testbank123.eu/Test-Bank-for-Essentials-of-MIS-12th-Edition-Laudon

3

4) Which of the following is an interorganizational business process?

A) Hiring an employee

B) Identifying a customer

C) Creating financial statements

D) Ordering raw materials

E) Checking product quality

Answer: D

Difficulty: 2: Moderate

AACSB: Analytical Thinking



5) Employees that assist with paperwork at all levels of the firm are called:

A) data workers.

B) knowledge workers.

C) operational management.

D) service workers.

E) senior managers.

Answer: A

Difficulty: 1: Easy




6) The three principal levels of hierarchies within a business organization are:

A) senior management, knowledge workers, and service workers.

B) senior management, middle management, and operational management.

C) senior management, data workers, and operational management.

D) senior management, operational management, and workers.

E) senior management, operational management, and data workers.

Answer: B





7) Key forces in a business's immediate environment include:

A) stockholders.

B) technological innovations.

C) economic conditions.

D) politic conditions.

E) global events.

Answer: A

Difficulty: 3: Challenging








4

8) Engineers and scientists are examples of:

A) senior management.

B) production workers.

C) knowledge workers.

D) middle management.

E) operational management.

Answer: C

Difficulty: 1: Easy




9) Which of the following is an example of a key force in a firm's broader, less immediate

environment?

A) Competitors

B) Regulations

C) Suppliers

D) Economic trends

E) Customers

Answer: D





10) Which of the following is not a true statement with respect to business processes?

A) Every business can be seen as a collection of business processes.

B) Analyzing business processes can enable you to achieve a clear understanding of how a

business actually works.

C) The efficiency of a business firm is not related to its business processes.

D) Information systems can automate many steps in business processes that were formerly

performed manually.

E) A business process may involve a unique way in which work, information, and knowledge are

coordinated within an organization.

Answer: C


AACSB: Analytical Thinking; Information Technology







5

11) Middle management is responsible for directing the day-to-day activities of the business.

Answer: FALSE

Difficulty: 1: Easy




12) Operational-level manufacturing systems provide transaction-level information that enable

monitoring of the daily activities of a business.

Answer: TRUE





13) Business processes that impede organizational responsiveness are a source of competitive

strength for a company.

Answer: FALSE





14) In a firm hierarchy, responsibility and accountability is concentrated at the top.

Answer: TRUE





15) A business is a formal organization created to sell services or products at a profit.

Answer: TRUE

Difficulty: 1: Easy




16) Every business process is tied to one specific functional area.

Answer: FALSE









6

17) Information systems found in nonprofit organizations are typically very similar to those

found in private industry.

Answer: TRUE





18) What is the connection between organizations, information systems, and business processes?

Answer: Business processes are how work is actually performed, step by step, in an

organization. An organization can be seen as a collection of business processes. Information

systems are used to help the organization execute its business processes. In some cases, an

information system might hinder a business process, making it more complex than necessary, or

it might greatly improve a business process, moving essential information seamlessly between

parts of the organization and different business processes.


AACSB: Reflective Thinking; Information Technology; Written and Oral Communication



19) Define and give an example of a cross-functional business process within a firm.

Answer: Cross-functional processes are those that require input, cooperation, or coordination

between the major business functions in an organization. For instance, when a salesman takes an

order, the major business functions of planning, production, inventory control, shipping,

accounting, and customer relations will all be involved before the order is completed. What at

first appears to be a simple process, fulfilling an order, turns out to be a very complicated series

of business processes that require the close coordination of major functional groups in a firm.

Difficulty: 1: Easy

AACSB: Analytical Thinking; Written and Oral Communication



20) Why do businesses invest in information systems?

Answer: Businesses invest in information systems as a way to cope with and manage their

internal production functions and cope with the demands of key actors in their environments.

Specifically, firms invest in information systems to achieve operational excellence (productivity,

efficiency, agility); to develop new products and services; to attain customer intimacy and

service (continuous marketing, sales, and service; customization and personalization); to improve

decision making (accuracy and speed); to achieve competitive advantage; and to ensure survival.


AACSB: Application of Knowledge; Written and Oral Communication







7

21) A computerized system that performs and records the daily activities necessary to conduct

business is classified as a(n):

A) executive support system.

B) management-level system.

C) decision support system.

D) transaction processing system.

E) business intelligence system.

Answer: D

Difficulty: 1: Easy

AACSB: Information Technology

LO: 2.2: How do systems serve different management groups in a business and how do systems

that link the enterprise improve organizational performance?

22) Which type of system would you use to change a production schedule if a key supplier was

late in delivering goods?

A) ESS

B) CRM system

C) MIS

D) DSS

E) SCM system

Answer: E





23) A relocation control system that reports summaries on the total moving, house-hunting, and

home financing costs for employees in all company divisions would fall into the category of

a/an:

A) KMS.

B) TPS.

C) ESS.

D) MIS.

E) CRM system

Answer: D









8

24) The term management information systems refers to a specific category of information

systems serving:

A) integrated data processing throughout the firm.

B) transaction process reporting.

C) senior management.

D) middle management functions.

E) knowledge workers.

Answer: D

Difficulty: 1: Easy




25) Which of the following systems are designed to summarize and report on the company's

basic operations?

A) KMS

B) DSS

C) ESS

D) TPS

E) MIS

Answer: E





26) ________ support making decisions that are unique, rapidly changing, and not easily

specified in advance.

A) MIS

B) TPS

C) ESS

D) DSS

E) KWM

Answer: D

Difficulty: 1: Easy








9

27) Which type of system would you use to determine the five suppliers with the worst record in

delivering goods on time?

A) ESS

B) TPS

C) MIS

D) DSS

E) CRM

Answer: C





28) Which of the following systems are especially suited to situations in which the procedure for

arriving at a solution may not be fully predefined in advance?

A) MIS

B) TPS

C) DSS

D) KMS

E) CRM

Answer: C





29) Which type of system would you use to forecast the return on investment if you used new

suppliers with better delivery track records?

A) ESS

B) TPS

C) MIS

D) DSS

E) CRM

Answer: D









10

30) DSS and MIS are also referred to as ________ systems.

A) business information

B) business intelligence

C) executive support

D) business model

E) expert

Answer: B





31) An ESS is an information system that supports the:

A) long-range planning activities of senior management.

B) knowledge and data workers in an organization.

C) decision-making and administrative activities of middle managers.

D) day-to-day processes of production.

E) management of customer relationships.

Answer: A

Difficulty: 1: Easy




32) Which type of system would you use to determine what trends in your supplier's industry

will affect your firm the most in five years?

A) ESS

B) TPS

C) MIS

D) DSS

E) KWM

Answer: A









11

33) Which of the following statements about Plan International's new human resources system,

as described in the chapter case, is not true?

A) It took six months to implement a working system at Plan International's international

headquarters.

B) The new system helps manage grants and donations received by Plan International.

C) The new system is cloud-based and delivers information on a secure mobile platform.

D) The new system enables employees to update their own personal information.

Answer: A





34) Which of the following systems are designed to support organization-wide process

coordination and integration?

A) DSS

B) MIS

C) CRM

D) Enterprise applications

E) ESS

Answer: D

Difficulty: 1: Easy

AACSB: Application of Knowledge; Information Technology



35) A(n) ________ collects data from various key business processes and stores the data in a

single comprehensive data repository, usable by many parts of the business.

A) TPS

B) DSS

C) automatic reporting system

D) MIS

E) enterprise system

Answer: E









12

36) What is the most important benefit of an enterprise application?

A) Enabling speed of communicating

B) Enabling business functions and departments to share information

C) Enabling a company to work collaboratively with customers and suppliers

D) Enabling cost-effective, e-business processes

E) Enabling managers to make better decisions

Answer: B





37) ________ systems integrate and share information from suppliers, manufacturers,

distributors, and logistics companies.

A) Collaborative distribution

B) Supply chain management

C) Reverse logistics

D) Enterprise planning

E) Digital dashboard

Answer: B

Difficulty: 1: Easy




38) ________ provide information to coordinate all of the business processes that deal with

customers in sales, marketing, and service to optimize revenue, customer satisfaction, and

customer retention.

A) TPS

B) MIS

C) ESS

D) CPS

E) CRM systems

Answer: E

Difficulty: 1: Easy








13

39) Which of the following can typically access a company's intranet?

A) The general public

B) The firm's employees

C) The firm's customers

D) The firm's suppliers

E) The firm's outside contractors

Answer: B





40) You manage the Information Systems department at a small startup Internet advertiser. You

need to set up an inexpensive system that allows customers to see real-time statistics, such as

views and click-throughs, about their current display ads. Which type of system will most

efficiently provide a solution?

A) CRM

B) Enterprise system

C) Extranet

D) Intranet

E) KWM

Answer: C





41) Which of the following refers to the purchase or sale of goods and services over the Internet?

A) E-commerce

B) E-business

C) CRM

D) MIS

E) SCM

Answer: A

Difficulty: 1: Easy








14

42) The use of digital technology and the Internet to execute the major business processes in the

enterprise is called:

A) e-commerce.

B) e-business.

C) enterprise applications.

D) MIS.

E) KWM.

Answer: B

Difficulty: 1: Easy




43) You work for a highly successful advertiser that is about to expand nationally. Of utmost

importance will be finding a way to store and disseminate its clients' frequently updated branding

and style guides throughout the organization. The guides include multiple image files and text

documents. What system will best serve these needs?

A) A wiki

B) An extranet with KMS capabilities

C) A TPS with KMS capabilities

D) A telepresence system

E) A virtual world

Answer: B





44) You have been hired by Inspiration Inc. to help improve its profit margin. Inspiration Inc. is

a business communications consulting firm that services many clients in different industries

throughout the world. The firm provides its clients with customized written recommendations

about how to best use the client's existing resources to improve the client's internal

communications. The company has approximately 100 consultants, all of whom are located in its

central headquarters in Chicago. What system do you recommend to improve Inspiration Inc.'s

business processes and increase its profit margin?

A) Extranet, to enable quick collaboration via the Internet, minimize the time spent

communicating with the client, and minimize the amount of paperwork needed

B) CRM, to maintain easily accessible customer records to minimize the time spent looking for

client data

C) KMS, to minimize redundant work on similar clients

D) Video conferencing system, to improve collaboration

E) MIS, to produce reports on the firm's operations

Answer: A


AACSB: Analytical Thinking; Application of Knowledge; Information Technology







15

45) The principal purpose of a TPS is to answer nonroutine questions and track the flow of

transactions through an organization.

Answer: FALSE





46) A TPS helps managers monitor the firm's relations with the external environment.

Answer: TRUE





47) A payroll system is a typical example of an MIS.

Answer: FALSE

Difficulty: 1: Easy




48) An MIS typically uses data supplied by a TPS.

Answer: TRUE





49) An MIS primarily supports routine decision making.

Answer: TRUE





50) Most MISs use sophisticated mathematical models or statistical techniques.

Answer: FALSE









16

51) Decision-support systems often use information from external sources.

Answer: TRUE





52) ESSs are designed to serve the middle management of the organization.

Answer: FALSE





53) ESSs are designed to incorporate data about external events, but they also draw summarized

information from internal MIS and DSS.

Answer: TRUE





54) ESSs are designed primarily to solve specific problems.

Answer: FALSE





55) Information supplied by an enterprise system is structured around cross-functional business

processes.

Answer: TRUE





56) Supply chain management systems are more externally oriented than enterprise systems.

Answer: TRUE









17

57) Enterprise systems do not utilize order transaction data.

Answer: FALSE





58) Knowledge management systems and customer relationship management systems are both

types of enterprise applications.

Answer: TRUE

Difficulty: 1: Easy




59) Identify the different types of systems used for the different levels of management in a

business.

Answer: The types of information systems used for different levels of management are

transaction processing systems (TPS), management information systems (MIS), decision-support

systems (DSS), and executive support systems (ESS). TPS, such as payroll or order processing,

track the flow of the daily routine transactions that are necessary to conduct business. They are

used by operational managers to manage day-to-day operations. MIS summarize and report on

the company's basic operations using data supplied by TPS. They provide middle managers with

reports on the organization's current performance and are not highly analytical. DSS also support

middle management decisions when these decisions are unique, rapidly changing, and not

specified easily in advance. They use advanced analytical models and data analysis capabilities

and often draw on information from external as well as internal sources. ESS support senior

management by providing data of greatest importance to senior management decision makers.

ESS provide a generalized computing and communications capacity that can be applied to a

changing array of problems. ESS present graphs and data from many sources through an

interface that is easy for senior managers to use, often a portal.

Difficulty: 1: Easy

AACSB: Information Technology; Written and Oral Communication







18

60) Eternal Friend, a family-owned manufacturer of pet caskets, has grown exponentially over

the last few years. However, they are having difficulty in preparing for future growth. The only

information system used at Eternal Friend is an antiquated accounting system. The company has

one manufacturing plant located in Arkansas, and three warehouses, in Arkansas, Delaware, and

California. The Eternal Friend sales force is national, and Eternal Friend purchases most of its

raw materials from a single overseas supplier. You have been hired to recommend the

information systems Eternal Friend should implement in order to maintain their competitive

edge. However, there is not enough money for a full scale, cross-functional enterprise

application, and you will need to limit the first step to a single management level. What will you

choose, and why?

Answer: A TPS, as this is the basis of business systems and used to keep day-to-day operations

running smoothly. A TPS will help to keep production costs low while maintaining quality, and

can be used for communicating with other possible vendors. The TPS would later be used to feed

MIS and other higher level systems when they are installed.


AACSB: Application of Knowledge; Information Technology; Written and Oral

Communication



61) Describe at least two benefits of using enterprise systems.

Answer: Enterprise systems integrate the firm's key business processes in sales, production,

finance, logistics, and human resources into a single software system so that information can

flow throughout the organization, improving coordination, efficiency, and decision making.

These systems help create a more uniform organization in which everyone uses similar processes

and information, and measures their work in terms of organization-wide performance standards.

The coordination of the firm's key business processes allows the firm to respond more rapidly to

customer demands.


AACSB: Analytical Thinking; Information Technology; Written and Oral Communication



62) How can a good CRM system increase profits for a company?

Answer: Customer relationship management uses information systems to coordinate all of the

business processes surrounding the firm's interactions with its customers. The systems

consolidate customer information from multiple sources— telephone, email, wireless devices,

traditional sales and marketing systems, and the web—so that the firm can obtain a unified view

of a customer. Understanding the customer allows a firm to increase the effectiveness of their

marketing campaigns.


AACSB: Analytical Thinking; Information Technology; Written and Oral Communication







19

63) The automotive tire supply company you work for, Tires4U, has noticed that one of its

brands of tires is not selling nearly as well as anticipated at most of its locations. For each of the

four main types of information systems found in a business, identify a query that might help

understand this development. Of the four types of systems, which do you think will be the most

helpful and why?

Answer: You might query operational level TPS to make sure that the product is actually getting

to the stores and being restocked. You could query MIS to see average sales levels according to

geography, location, and other factors to see if there are any specific factors affecting the sales.

You might query ESS to see if the same tires are being sold by competitors and what these prices

are. You might use DSS to see what factors could increase sales. Assuming that the tires are

being properly stocked at the stores, the most important system to query is the MIS for

summaries of sales records to help pinpoint any other factors, sales and marketing to assure that

promotion and pricing is accurate.



Communication



64) What is a digital dashboard, and why are they becoming an increasingly popular tool?

Answer: A digital dashboard displays graphical information and charts of key performance

indicators on a single screen. They are becoming increasingly popular because they provide

comprehensive and accurate information for decision making that helps managers quickly spot

areas that need attention.





65) How have the technologies associated with e-business impacted government?

Answer: Governments on all levels are using Internet technology to deliver information and

services to citizens, employees, and businesses with which they work. The term e-government

refers to the application of the Internet and networking technologies to enable government and

public sector agencies' relationships with citizens, businesses, and other arms of government

digitally. In addition to improving delivery of government services, e-government can make

government operations more efficient and empower citizens by giving them easier access to

information and the ability to network digitally with other citizens. For example, citizens in some

states can renew their driver's licenses or apply for unemployment benefits online, and the

Internet has become a powerful tool for instantly mobilizing interest groups for political action

and fund-raising.









20

66) From your reading of the chapter-opening case study discussing ABB's use of enterprise

social networking, which of the following statements best expresses ABB's experience?

A) ABB's primary motivation for replacing its existing corporate intranet was to enhance its

security.

B) Implementing Yammer improved employee productivity and collaboration.

C) Efforts to implement Yammer were met with significant resistance from employees.

D) Yammer provided ABB with a single entry point to all the information and tools ABB

employees need for their jobs.

Answer: B



LO: 2.3: Why are systems for collaboration and social business so important and what

technologies do they use?

67) Which of the following types of systems could be used to enable different firms to work

collaboratively on a product?

A) Intranet

B) Extranet

C) KMS

D) CRM

E) DSS

Answer: B





68) Interaction jobs are those jobs which:

A) require close coordination and collaboration.

B) involve knowledge that can't be put into an information system.

C) are performed typically by operational-level employees.

D) require intense levels of interaction with clients.

E) require an emphasis on innovation.

Answer: A


AACSB: Application of Knowledge; Interpersonal Relations and Teamwork







21

69) In a business environment, the focus of collaboration is to:

A) accomplish the task at hand.

B) provide a sense of community.

C) foster better communication.

D) prevent miscommunication.

E) increase a firm's profit margin.

Answer: A





70) Which of the following statements is not true about collaboration in a business setting?

A) Collaboration may be a short-lived activity, lasting just a few minutes.

B) Collaboration is a many-to-many activity as opposed to a one-to-one or one-to-many activity.

C) Meaningful collaboration requires a supportive business firm culture and the right,

decentralized structure.

D) The evidence of the business benefits of collaboration is largely anecdotal.

E) Special types of information systems are available to support collaboration.

Answer: B





71) Each of the following is required for successful collaboration, except:

A) open culture.

B) strong hierarchy.

C) decentralized structure.

D) breadth of collaboration.

E) appropriate collaboration technology.

Answer: B


AACSB: Analytical Thinking; Interpersonal Relations and Teamwork







22

72) A wiki is a type of collaborative:

A) social network.

B) blogging.

C) virtual world.

D) website.

E) MIS.

Answer: D

Difficulty: 1: Easy




73) Second Life is an example of a(n):

A) virtual world.

B) wiki.

C) social networking site.

D) mind mapping tool.

E) extranet.

Answer: A

Difficulty: 1: Easy




74) The goal of social commerce applications is to:

A) connect through personal and business profiles.

B) use social media to connect with customers.

C) share opinions about purchasing products or services.

D) upload and share business documents.

E) harness collective knowledge to generate new ideas.

Answer: C









23

75) What analytical framework discussed in the chapter helps understand and evaluate the

benefits and uses of collaboration tools?

A) Cost/use matrix

B) Task/time matrix

C) Space/cost matrix

D) Time/space matrix

E) Time/cost matrix

Answer: D





76) Cisco's WebEx is an example of which of the following types of collaboration tools?

A) Blog

B) Team room

C) Online meeting

D) Group calendar

E) Wiki

Answer: C


AACSB: Analytical Thinking; Information Technology; Interpersonal Relations and Teamwork



77) Which of the following Google tools allows people to engage in group video chat?

A) Google Drive

B) Google Docs

C) Google Apps for Business

D) Google Circles

E) Google Hangouts

Answer: E









24

78) Instant messaging, videoconferencing, and shared screens are all examples of ________

collaboration tools.

A) bimodal

B) colocated

C) synchronous

D) spontaneous

E) asynchronous

Answer: C





79) Supply chain management systems are considered to be a(n) ________ because they

automate the flow of information across company boundaries.

A) KMS

B) enterprise system

C) MIS

D) interorganizational system

E) cross-functional system

Answer: D





80) ________ technology allows a videoconference participant to give the appearance of being

present at a location other than his or her true physical location.

A) Telepresence

B) Virtual reality

C) Screen sharing

D) Mind mapping

E) Virtual world

Answer: A


AACSB: Information Technology; Interpersonal Relations and Teamwork







25

81) Which of the following best describes the type of information systems FWO implemented, as

discussed in the chapter case?

A) ESS

B) DSS

C) TPS

D) KMS

E) Cloud collaboration service

Answer: E





82) As discussed in the chapter case, what is the primary reason why Spacebook failed?

A) It was too expensive to implement.

B) It was designed and developed without taking the organization's culture into consideration.

C) It did not include enough collaboration tools.

D) Its user interface was confusing.

E) It was riddled with technical issues.

Answer: B





83) IBM Connections is an example of which of the following?

A) MIS

B) Enterprise social networking tool

C) E-commerce system

D) Intranet

E) Extranet

Answer: B





84) Teams are formal business groups that are created to accomplish a specific task.

Answer: TRUE









26

85) The primary goal of social business is to deepen interactions with employees and customers.

Answer: TRUE

Difficulty: 1: Easy




86) You are consulting on software purchases for a translation agency whose headquarters are in

New Jersey, but who works with translators located globally. Headquarters needs to share

documents with translators and groups of translators working on the same documents, who also

need to communicate with each other, in real time if possible, as many people are working in

different time zones. (1) What is your process for determining the most appropriate collaboration

software? (2) In this particular case, what features will you be looking for?

Answer: (1) The first step is to determine what the challenges facing the company are and to

place these needs in the time/space matrix—does collaboration need to be synchronous or

asynchronous; does it need to be remote or colocated? Once the firm's location in the matrix is

determined, you can look for vendor products that fill these needs and analyze the products' cost,

features, benefits, risks, training, and implementation issues. A selection of the top contenders

can be presented to the company. (2) In this case, we will be looking for products that allow

remote interactions that are both synchronous and asynchronous.



Communication



87) Identify and describe at least four business benefits of collaboration. Which do you feel is the

most important and why?

Answer: Business benefits from collaboration are (1) productivity; (2) quality; (3) innovation;

(4) customer service; and (5) financial performance. Collaboration helps productivity because

people working together on a task can complete the task more quickly. It helps quality because

people working together will be more able to correct each other's mistakes. It helps innovation

because people working in groups come up with more ideas than those working in isolation. It

helps customer service because teams can solve customer complaints more quickly together

rather than working in isolation. And as a result of all of these benefits, collaboration helps

finance, because collaborative firms have superior sales, sales growth, and financial

performance. Student evaluations will vary: for example, the most important of the benefits

might be: innovation, because new products, services, and means of production are at the heart of

being able to outperform your competitors.


AACSB: Analytical Thinking; Interpersonal Relations and Teamwork; Written and Oral

Communication







27

88) Why are "conversations" relevant to social business?

Answer: Customers, suppliers, employees, managers, and even oversight agencies continually

have conversations about firms, often without the knowledge of the firm or its key actors

(employees and managers). Supporters of social business assert that if firms could tune into these

conversations, they will strengthen their bonds with consumers, suppliers, and employees,

increasing their emotional involvement in the firm.





89) How does collaborative business culture and business processes differ from "command-and-

control" firms?

Answer: In command-and-control organizations, the top leaders determine all the really

important matters and then order lower-level employees to execute senior management plans.

The job of middle management is to pass messages back and forth up and down the hierarchy.

Command-and-control firms require lower-level employees to carry out orders without asking

too many questions, with no responsibility to improve processes, and with no rewards for

teamwork or team performance. If workgroups need help from another work group, that is

something for the bosses to figure out. Employees never communicate horizontally, always

vertically, so management can control the process.

A collaborative business culture and business processes are very different. Senior managers are

responsible for achieving results but rely on teams of employees to achieve and implement the

results. Policies, products, designs, processes, and systems are much more dependent on teams at

all levels of the organization to devise, to create, and to build. Teams are rewarded for their

performance, and individuals are rewarded for their performance in a team. The function of

middle managers is to build the teams, coordinate their work, and monitor their performance.

The business culture and business processes are more social. In a collaborative culture, senior

management establishes collaboration and teamwork as vital to the organization, and it actually

implements collaboration for the senior ranks of the business as well.





90) Which of the following is most likely to have direct responsibility for ensuring that his or her

company complies with existing data privacy laws?

A) CPO

B) CKO

C) CIO

D) CIP

E) CSO

Answer: A



LO: 2.4: What is the role of the information systems function in a business?





28

91) The principal liaison between the information systems groups and the rest of the organization

is a(n):

A) programmer.

B) information systems manager.

C) systems analyst.

D) CIO.

E) CSO.

Answer: C




92) A ________ is a senior manager who oversees the use of IT in the firm.

A) CEO

B) CFO

C) CIO

D) CIT

E) CPO

Answer: C

Difficulty: 1: Easy



93) Development and support services for a firm's business systems are provided by:

A) IT educational services.

B) IT management services.

C) data management services.

D) IT standards services.

E) application software services.

Answer: E




94) Policies that determine which information technology will be used, when, and how, are

provided by:

A) IT educational services.

B) IT management services.

C) application software services.

D) IT standards services.

E) data management services.

Answer: D








29

95) Which of the following would a CSO not be responsible for?

A) Educating and training users about security

B) Keeping management aware of security threats

C) Maintaining tools chosen to implement security

D) Providing physical security

E) Enforcing the firm's information security policy

Answer: D




96) Which of the following would be primarily responsible for enterprise-wide governance and

usage of information to maximize the value of an organization's data?

A) CKO

B) CPO

C) end users

D) CDO

E) CSO

Answer: D




97) Which of the following is not a service typically provided by an information systems

department?

A) Telecommunications services

B) Physical facilities management services

C) Data management services

D) Project management services

E) Human resources services

Answer: E




98) Systems analysts are highly trained technical specialists who write the software instructions

for computers.

Answer: FALSE

Difficulty: 1: Easy







associated with the function. A) finance and accounting C ...2 associated with the _____ function....

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