Assist Conference 2017

Welcome

What’s in the Assistant Tool Kit

Nicky Christmas

Editor, Practically Perfect PA

SOFT SKILLS Develop and build confidence

Heather Dallas

Founder, Dallas Development

Dallas Development Ltd 4

Welcome to Introduction to NLP

Heather Dallas

for the Assist Conferfence

5

Outline

• Define NLP

• Applications

• Common denominators of excellent communicators

• Values & beliefs

• Difficult people

• Goal setting

Dallas Development Ltd


Definition

Neuro - brain

Linguistic – language, internal, body

Programming – values, beliefs, how we process information


Define NLP

The Study of Human Behaviour

• Modelling Excellence

“what’s the difference that makes the difference?”

Applications

• Benchmarking

• Career Coaching

• Dichotomies

• Goal Setting

• Stress

• Exploring Beliefs

• Health

• Confidence

• Conflict

• Sports

8 © Dallas Development

© Dallas Development

Excellent Communication

• Authentic

• Clarity

• Approachable

• Rapport

• Diplomatic

• Enthusiastic

• Positive

• Listening

• Body Language

Emotional Intelligence:

• Motivation

• Influence

• Decisiveness

• Adaptability

• Empathy

• Stress Resilience

• Organisation

• Self-Awareness

9

Communication Programmes

• Chunk up / down

• Move towards / away from

• Preference / elimination

• Visual, auditory, kinesthetic, olfactory & gustatory

• Internal / external feedback

• Sort by self / others

• Disassociate / associate

10 © Dallas Development


What do difficult people want?

Positive intentions:

Better service

Pain to go away

Acknowledged

Rational

Control

Negative behaviours:

Complaining

Angry

Emotional

Irrational

Stressed


3 Perceptual Positions

1. Their position

2. Yours

3. Objective

Well Formed Goals

+

VAK

S/M

E C BP+

£



To sum-up

Model excellence

It’s all about our neurology

Behind every negative behaviour, lies a positive driver

Rapport is the central pillar in communication

Take control of your goals

How to become LinkedIn-fluential

Mark Williams

Mr LinkedIn, ETN LinkedIn Training

SOFT SKILLS The Proactive AssistantPanel Session

Nicky Christmas, Editor of Practically Perfect PASimone White, Blackrock

TBC

Refreshments

Sub Plenary – Soft SkillsDiscretion - Panel Session

Merryl Futerman, PA Access All Areas

Cressida Ford, Cardiff Universty

Vicky Silverthorn, Professional Organiser for You Need a Vicky

Polly Hadden, Founder of You Need a PA

Donna Lindsay, PA Scottish Government

Soft Skills Developing the entrepreneurial mindset

Rebecca Jones

INSERT COMPANY

DEVELOPING AN ENTERPRISE

MIND-SET

@redshoebizwoman

@redshoebizwoman

Awareness

Action

Focus

Enterprise mind-set

Customers

Market

Place

Desire to

grow

Wish to

improve

Increase

profits

Income

streams

Staff need to be stretchy in their mindset #EnterpriseMindset

@redshoebizwoman

MIND-SET

Are you

proud of

what you

do?

@redshoebizwoman

FIRM FOUNDATIONS

Kn

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led

ge

an

d

info

rmati

on

Tru

st

Cu

sto

mer

need

Co

mm

un

icati

on

Su

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Enterprising solutions

Engaged staff

@redshoebizwoman

@redshoebizwoman

Enterprising staff provide

solutions for successful

organisations

ENTERPRISE

WITHIN

SYSTEM™

Review &

inform1

Consider

need

2

Review

resources

3Enable

activities

4

Support

activities

5

@redshoebizwoman

@redshoebizwoman

THANK YOUWWW.REBECCAJONES.BIZ

@redshoebizwoman

Workshop 3Career Development Panel Session

Sarah Savage

Head of Career Moves

Workshop 5Creating Creative Events

William Thomson

Event Consultant, Gallus Events

HOW TO MAKE EVENTS MORE CREATIVE AND INNOVATIVE AND HOW TO ENSURE THAT INNOVATION STICKS

WWW.GALLUSEVENTS.CO.UK

A LITTLE BIT ABOUT CREATIVITY / INNOVATION / CHANGE

OR SIMPLY DOINGSOMETHING

A DIVERSE ORGANISATION.

OTHERS INVOLVED IN YOUR CREATIVE PROCESS.

TO RECOGNISE THE VALUABLE IDEAS AMONG THE NOVEL ONES…….AND THEN FIND WAYS OF IMPLEMENTING THEM.

FOR CREATIVITY TO BLOSSOM YOU NEED

PREPARATIONINCUBATIONINSIGHTEVALUATIONELABORATION

THE FIVE STAGES OF CREATIVITY

Photo by Nina Matthews Photography - Creative Commons Attribution License http://www.flickr.com/photos/21560098@N06

Created with Haiku Deck

IDENTIFYING BARRIERS TO CHANGE

1. CREATIVITY COSTS TOO MUCH TIME ORRESOURCE

2. LACK OF TIME TO BE CREATIVITY3. NO ONE IN THE BUILDING VALUES

CREATIVITY4. CLIENT OR STAKEHOLDERS DON'T WANT

TO TAKE ANY "RISK"5. ATTENDEES, EXHIBITORS, SPEAKERS OR

SPONSORS DON'T SUPPORT CREATIVITY6. I AM NOT CREATIVE!

PRIORITISE THESE BARRIERSCREATIVITY COSTS TOO MUCH MONEY ORRESOURCE.

LACK OF TIME TO BE CREATIVE.

NO ONE IN THE BUILDING VALUES CREATIVITY.

CLIENT OR STAKEHOLDERS NOT WANTING TO TAKE ANY “RISK"

ATTENDEES, EXHIBITORS, SPEAKERS OR SPONSORS DO NOT SUPPORT CREATIVITY.

I AM NOT CREATIVE.

GETTING CREATIVE

SOMETHING CREATIVE AT ONE OF YOUR ORGANISATION’S EVENTS

SOMETHING CREATIVE I’VE SEEN AT ANOTHER EVENT

SOMETHING CREATIVE FROM ANY OTHER ENVIRONMENT

WHAT CREATIVE EVENTS DO1. POWER ATTENDEES2. CREATE GREAT CONTENT3. UNLEASH THE POWER OF

SOCIAL MEDIA4. ENGAGE THE SENSES5. CREATE A NARRATIVE6. THINK BIG7. DISRUPT

“IF I GAVE PEOPLE WHAT THEY THOUGHT THEY WANTED, THEY WOULD HAVE SIMPLY HAD A

Henry Ford

BE CREATIVE.

WILLIAM [email protected]

THANKS FOR LISTENING AND TAKING PART

Confidence at Work

Jenny Garrett

INSERT COMPANY

Jenny Garrett

Speaker, Author, Mentor, Blogger

Leadership Trainer

Women’s Coach of the Year 2014

Making it Happen – Your Way!

Bring It On Study

2700 UK Women

18 - 30

education, career, technology, social media, relationships, role models and fame.

33% - The Career Ladder is Out of Date

Let’s Ditch Labels

Not Childless, Child Free

94% - Success Can Come at Any Age

87% - Qualifications Are No Guarantee

VISUALISE ACHIEVING

KEEP YOUR PROMISES

DEVELOP EXQUISITE CONNECTIONS

3 A’s

•Awareness of self

•Articulate your story

•Act confidently

1. Awareness of Self

‘She who knows others is wise, he is

knows herself is enlightened’

•Feedback

• Journaling

•Psychometrics

2. Articulate Your Story

‘Every idea that you hold passionately has a background in your personal experience’

‘Every idea you hold passionately has a background in your personal experience’

How have I become who I am?

1. Natural2. Struggle3. Finding a cause4. Learning from experience

Authentic people create their own legends and become

authors of their lives in the sense of creating new

and improved versions of themselves

3. Act Confidently

‘Confidence comes after the

act’

• Risk Being You

• Play the Opposite

• Keep a record of positive feedback about your competence and how you keep yourself from accepting this feedback.

Believe You Can Fly

and You Will

Make it Happen!

Happenista Project - Online Coachinghttp://www.happenistaproject.com/Weekly videos and ChallengesSecret Online GroupMonthly Video callsWeekly message75% Discount £50 £15

Signed copies of Rocking Your Role book available £10

Signup for free audios www.jennygarrett.global

Get in touch for Leadership development and [email protected]

+44 (0)7946063120

http://www.happenistaproject.com/

http://www.jennygarrett.global/

Office EnvironmentPanel Session

Nicky Christmas, Founder Practically Perfect PASara Brown, insert company

SimSarah Kerrigan, insert company

Closing Remarks

Nicky Christmas

Founder, Practically Perfect PA

Thank you

Assist Conference 2017

Career

Transcript of Assist Conference 2017