Assessment Findings Validation Title of the Project (date)
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Assessment Findings ValidationTitle of the Project
(date)
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Project TitleValidation Workshop
April 21, 2023 © Company Name All rights reserved 2
AgendaAgenda
• Purpose of the Project
• Purpose of the Workshop
• Assessment Approach
• Explanation of this Validation
• Findings and Observations– Global / General
– Asset
– Incident, Problem, and Service Request
– Change
– Tools
• Next Steps
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Project TitleValidation Workshop
April 21, 2023 © Company Name All rights reserved 3
Purpose of the ProjectPurpose of the Project
To obtain an objective evaluation of each of the processes under assessment to be used in identifying strengths and weaknesses as well as a benchmark for
future process improvement initiatives
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Project TitleValidation Workshop
April 21, 2023 © Company Name All rights reserved 4
Purpose of the WorkshopPurpose of the Workshop
• Present the initial Findings and Observations– To review a summary of the data gathered over the course of this
project
– Ensure that this is correct and valid
• We will not be presenting recommendations at this workshop– This will be included in the final report
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Project TitleValidation Workshop
04/21/23 © 2006 Consulting-Portal, Inc. All rights reserved. 5
Findings and Observations
Report
Workshops
Interviews
Questionnaires
Assessment ApproachAssessment Approach
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Project TitleValidation Workshop
April 21, 2023 © Company Name All rights reserved 6
ExplanationExplanation
• A few words on what’s coming:– Findings based on observations from interviews, workshops, desk-side
observations and returned electronic questionnaires
– Some are simple, others may need further investigation and/or consideration beyond this workshop
– This is a workshop – nothing is cast in stone – don’t hesitate to ask questions or offer suggestions
– Think of this as looking for opportunities for improvement
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Project TitleValidation Workshop
April 21, 2023 © Company Name All rights reserved 7
Findings and Observations
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Project TitleValidation Workshop
April 21, 2023 © Company Name All rights reserved 8
Findings and ObservationsFindings and Observations
• There are multiple tools for the logging, tracking, and reporting (limited) of Incidents (covering Problems & Service Requests) and Changes– There are inconsistencies in how incidents and changes are handled
– One group can be working an issue and not be aware of its impact on another group affecting time to service restoration
– There is no consolidated view of incidents, problems, and changes making it difficult to see trends and be proactive
– Service recovery time may be delayed when changes cannot be easily tied to incidents
– Limited reporting is being done• Management needs more information
• The tool has been customized too much to make any standard reports useful – out-of-the-box reports were not that effective anyway
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Project TitleValidation Workshop
April 21, 2023 © Company Name All rights reserved 9
Findings and ObservationsFindings and Observations
• COMPANY-DEPARTMENT is a mature IT Operation and doing an excellent job of providing Security Services– Obtained the highest customer satisfaction rating for the last 2 years
– ISO 9001 and ISO 27000 certified• Processes, procedures defined and documented
• Regular Audits are performed
• Generation, capture and analysis of metrics
– Strong Customer Service• Excellent communications with customer build strong relationships
– Bulletins
– Communication protocols established and well used
– The staff is dedicated and high performing
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Project TitleValidation Workshop
April 21, 2023 © Company Name All rights reserved 10
Other Findings and Observations
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Project TitleValidation Workshop
April 21, 2023 © Company Name All rights reserved 11
Next Steps
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Project TitleValidation Workshop
April 21, 2023 © Company Name All rights reserved 12
Next StepsNext Steps
• Revisit Validation (changes and revisions)– If required
• Generate Maturity Graphs for Processes– Process comparison
• Develop Recommendations– Identify implications and benefits
– Provide detail activities
• Create Roadmap– Prioritize Recommendations
– Document Timeline
• Create Final Report– Due (date)
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Project TitleValidation Workshop
April 21, 2023 © Company Name All rights reserved 13
Q & AQ & A
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Thank You