ASQ Strategic Planning & Deployment Michael R. Kirchner, ASQ Region 15A DRD, RD-elect
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Transcript of ASQ Strategic Planning & Deployment Michael R. Kirchner, ASQ Region 15A DRD, RD-elect
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ASQ Strategic Planning&
Deployment
Michael R. Kirchner, ASQ Region 15A DRD, RD-elect
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Acknowledgements
• To Jim Shore, RD ASQ Region 1– For his vision, passion, and facilitation skills in bringing
Hoshin Kanri to ASQ Section Affairs Council and helping to create a “tipping point”
• To Grace Duffy, friend and ASQ guru– For her passion, caring, and sharing
• To Erica Farmer, friend and Section 1509 colleague– For her cheerfulness, sharing and knowledge
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Learning – Continuously Improving
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Hoshin Kanri - A Strategic Planning Process
• Everyone, including youWho • Covered in the ClinicWhat • Yearly, monthly, dailyWhen • Business as well as personalWhere• Covered in next slidesWhy• Examples in the next slidesHow
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Hoshin Kanri – A Strategic Planning Process
Why should it matter to me?
“It doesn’t matter how fast you are going if you are headed in the wrong direction”
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Hoshin Kanri – A Strategic Planning Process
What’s in it for me?
Hoshin provides better linkage between vision, activities and metrics – from HQ down to the Sections down to the individual members
• Strategic Goals 1-3 years– Primary Objectives 1 year
• Supporting Action/Project Priorities
– Balanced Score card– Resources identified
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Hoshin Kanri – Success and A Tipping Point
• ASQ Boston Section– Last to First Section in three years
• Dynisco Plastics– Reduced inventory by $1.4M– Inventory turns increased from 8 to 24– Eliminated reordering process from 66 to 6
• Nypro Healthcare– Strategic Plan initiated
• VOC information gathering sessions• Conducing SWOT analysis
– Off site meeting• Hire facilitator to lead exercise
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Hoshin Planning Process
Establish Organizational Vision
Develop Strategic Objectives
Develop Main Initiatives
Deploy Tactical Action
Establish Key Metrics
Monthly Review
Annual Review
CATCHBALL
PDCA
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Hoshin Planning Process
Establish Organizational Vision
Develop Strategic Objectives
Develop Main Initiatives
Deploy Tactical Action
Establish Key Metrics
Monthly Review
Annual Review
CATCHBALL
PDCA
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Establish Organizational Vision
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Mission and Vision – ASQ
ASQ Mission
• To increase the use and impact of Quality in response to the diverse needs of the World.
ASQVision
• By making quality a global priority, an organizational imperative and personal ethic, ASQ will become the community of choice for everyone who seeks quality concepts, technology, and tools to improve themselves and their world.
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Mission and Vision – Section 1509
1509 Mission
• Being the community of choice for…• Improving knowledge, education, and employability of
members• Engagement, networking and giving back to the community• Providing leadership and opportunities for professional
growth.
1509Vision
• By making quality a global priority, an organizational imperative and personal ethic, ASQ will become the community of choice for everyone who seeks quality concepts, technology, and tools to improve themselves and their world.
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Hoshin Planning Process
Establish Organizational Vision
Develop Strategic Objectives
Develop Main Initiatives
Deploy Tactical Action
Establish Key Metrics
Monthly Review
Annual Review
CATCHBALL
PDCA
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ASQ 2014 Objectives
• Increase ASQ’s ImpactIncrease Impact
• Grow individual/organizational members and increase loyaltyGrow MOC
• Grow Operating RevenueGrow Means
• Improve Key Work ProcessesProcess Improvement
• Improve Member Leader Engagement
Improve Workforce
Engagement
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SAC 2014 Objectives
• Grow Operating RevenueGrow Means
• Improve Key Work ProcessesProcess Improvement
• Improve Member Leader Engagement
Improve Workforce
Engagement
• Increase ASQ’s ImpactIncrease Impact
• Grow individual/organizational members and increase loyaltyGrow MOC
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Section 1509 Orlando 2014 Objectives
• Grow individual/student members and increase loyaltyGrow MOC
• Improve Member Leader Engagement
Improve Workforce
Engagement
• Grow Operating RevenueGrow Means
• Improve Key Work ProcessesProcess Improvement
• Increase ASQ’s ImpactIncrease Impact
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Compare the Priority
Goal
• (1) Impact• (2) MOC• (3) Means• (4) Process• (5) Engagement
ASQ
• 1• 2• 3• 4• 5
SAC
• 3• 4• 5• 1• 2
Orlando
• 2• 5• 3• 4• 1
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Priority – The Drivers
Globalization & MOC
Means & Process
MOC & Member Leaders
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Hoshin Planning Process
Establish Organizational Vision
Develop Strategic Objectives
Develop Main Initiatives
Deploy Tactical Action
Establish Key Metrics
Monthly Review
Annual Review
CATCHBALL
PDCA
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ASQ 2013 Initiatives
• Achieve self-sustaining National Service Centers
Increase Impact
• Grow Individual Members of the Community from 135,000 (forecast)Grow MOC
• New product revenue to achieve and sustain a 5% contribution to total operating revenueGrow Means
• Use Baldrige Performance Excellence Model and WFA process … becoming a world-class organization
Process Improvement
• Enhance the ability of our workforce to deliver results
Improve Workforce
Engagement
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SAC 2014 Initiatives
• Encourage cluster training in more RegionsGrow Means
• Improve SAC-related policiesProcess Improvement
• Encourage Sections to engage their members
Improve Workforce
Engagement
• Educate all Section Members through SAC on ASQ Brand
Increase Impact
• Gain more members through enterprise membershipGrow MOC
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Section 1509 Orlando 2014 Initiatives
• Student Outreach• New member engagementGrow MOC
• Increase LC membership and attract new Member Leaders
Improve Workforce
Engagement
• Increase RevenueGrow Means
• Develop communication planProcess Improvement
• Partner with local community to increase local brand recognition
Increase Impact
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Hoshin Planning Process
Establish Organizational Vision
Develop Strategic Objectives
Develop Main Initiatives
Deploy Tactical Action
Establish Key Metrics
Monthly Review
Annual Review
CATCHBALL
PDCA
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ASQ 2014 Actions
• Implement non-corporate JV in BrazilIncrease Impact
• Grow MOC by enhancing the value provided by ASQ’s Member Units and Communities
Grow MOC
• Develop growth strategies for adding new products to the portfolioGrow Means
• Complete the 2013 Wisconsin Forward Award Application by deadline
Process Improvement
• Develop leadership learning modules for delivery to member leaders in 2014
Improve Workforce
Engagement
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SAC 2014 Actions
• Include some ML training (RD/DRD ++) in the cluster training (at N/C)Grow Means
• Identify, prioritize and improve 2-3 SAC processes
Process Improvement
• Complete PAR project for 2015 award
Improve Workforce
Engagement
• Obtain list of registered Enterprise employees & communicate to RD's
Increase Impact
• Encourage communication between enterprise members and sectionsGrow MOC
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Section 1509 Orlando 2014 Actions
• Agree upon funding activities for UCF student chapterGrow MOC
• Actively recruit members for committee positions at meetings
Improve Workforce
Engagement
• Sponsor Seminar or conference• Offer coursesGrow Means
• Develop newsletter with educational articles
Process Improvement
• Host/Participate in a Social Activity with the community
Increase Impact
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Hoshin Planning Process
Establish Organizational Vision
Develop Strategic Objectives
Develop Main Initiatives
Deploy Tactical Action
Establish Key Metrics
Monthly Review
Annual Review
CATCHBALL
PDCA
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ASQ 2013 Key Metrics
• ASQ Global RevenueIncrease Impact
• Total New Individual Dues-paying MembersGrow MOC
• Percent of total operating revenue growth from new productsGrow Means
• Percent of improvement projects completed as planned
Process Improvement
• Member leader engagement percent favorable
Improve Workforce
Engagement
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Section 1509 Orlando 2014 Key Metrics
Under development
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Hoshin Planning Process
Establish Organizational Vision
Develop Strategic Objectives
Develop Main Initiatives
Deploy Tactical Action
Establish Key Metrics
Monthly Review
Annual Review
CATCHBALL
PDCA
![Page 31: ASQ Strategic Planning & Deployment Michael R. Kirchner, ASQ Region 15A DRD, RD-elect](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816882550346895ddeff2a/html5/thumbnails/31.jpg)
Hoshin Planning Process
Establish Organizational Vision
Develop Strategic Objectives
Develop Main Initiatives
Deploy Tactical Action
Establish Key Metrics
Monthly Review
Annual Review
CATCHBALL
PDCA
![Page 32: ASQ Strategic Planning & Deployment Michael R. Kirchner, ASQ Region 15A DRD, RD-elect](https://reader036.fdocuments.in/reader036/viewer/2022062501/56816882550346895ddeff2a/html5/thumbnails/32.jpg)
ASQ Strategic Planning & Deployment
QUESTIONS?