ASK A LIBRARIAN
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Transcript of ASK A LIBRARIAN
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ASK A LIBRARIAN
COLLABORATIVE PROJECT OF CROATIAN PUBLIC LIBRARIESPILOT STUDY
Martina Dragija Ivanović, Zadar City [email protected]
Gorana Tuškan, Rijeka City [email protected]
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INTRO
15 Croatian public libraries joined their hands (and brains) and offered a new
service to the public:ASK A LIBRARIAN, online reference
inquiry service
Wonder how? Here’s the story…
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TIMELINE
Things started to move during LIDA 2003
June 2003: the initial group of librarians started discussing relevant issues through a mailing list
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TIMELINE
Fall and winter 2003: we worked hard defining the pilot project
September 2003: we applied for funding from Ministry of culture
December 2003: CARNET provided server for our website
January 2004: the new service started replying users’ inquiries
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PILOT PROJECT
Project coordinator: Zdenka Sviben, Zagreb City Libraries
Webmaster: Boris Badurina, Faculty of Philosophy, Osijek
15 participating libraries 18 participating librarians
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PARTICIPATING LIBRARIES
Dubrovačke knjižnice, Dubrovnik Gradska i sveučilišna knjižnica, Osijek Gradska knjižnica Ivana Gorana Kovačića, Karlovac Gradska knjižnica "Metel Ožegović", Varaždin Gradska knjižnica Slavonski Brod Gradska knjižnica, Rijeka Gradska knjižnica, Zadar Gradska knjižnica Marka Marulića, Split Knjižnice grada Zagreba (koordinator) Knjižnica Bogdana Ogrizovića, Zagreb Knjižnica i čitaonica "Fran Galović", Koprivnica Knjižnica Medveščak, Zagreb Knjižnica Marina Držića, Zagreb Knjižnica Vladimira Nazora, Zagreb Narodna knjižnica "Petar Preradović", Bjelovar
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PILOT PROJECT - RATIONALE
Explore possibilities of implementing online reference services in public libraries in Croatia
Offer this type of service as regular public library service
Croatian public libraries become more present on the Internet and more often they receive inquiries by e-mail
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WEBSITE AND DATABASE
Librarian section (administration) Web site directory Inbox Info
User section Info about the project Use policy Links to web directory and inquiry form
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http://public.srce.hr/pitajte-knjiznicare
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FIGURES… Number of questions received January
19 – May 5 2004: 92 Users were asking:
Factual questions (4) Relevant literature lists (various school papers,
reports…) (43) Questions directed to specific libraries (about
collections, opening hours…) (11) Factual questions about books (translations,
information on authors…) (23) Other (7)
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USER PROFILE Female (68.1%) Age: up to 30
(75.8%)
Sex
68%
32%
F
M
Age Group
18,7 20,9
55
5,5
0
10
20
30
40
50
60
1949-1969 1970-1979 1980-1989 1990- ---
Skup1
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USER PROFILE 2
Public Library Users
60%
40%Yes
No
Education
23%
45%
32%
OS
SS
VSS
•Has graduated from highschool (45.1%) or university (29.7%)
•A public library member (60.4%)
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USER EVALUATION OF THE SERVICE
Mostly satisfied (71 %) Users expect answers to be more
concrete and elaborate They find promptness more than
satisfying Most users tried to search for an
answer through web site directory, but they didn’t find it helpful
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PROBLEMS…YOU CAN’T GET AWAY FROM
Insufficient and inadequate information sources in Croatian language a language barrier
No available databases in Croatian National bibliography not up to date Not enough special bibliographies Magazines and proceedings not
analized and catalogued properly Lack of advanced features in OPACs
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PLANS FOR THE (NEAR) FUTURE
Marketing Create a reliable directory of relevant
web sites Staff training User education (presentations in
schools, universities, libraries) Funding
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The Crew
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THANK YOU!