ASC EF-NMS-v5
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2004 Hewlett-Packard Development Company.The information contained herein is subject to change withoutnotice
Express Fuel Stations Network Management System
Technical Product Overview
Nov 2006
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company overview
oil & gas process chain
system architecture
tools
graphic interfaces
product integration
added-value functions
agenda
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General Company InformationGeneral Company Information
Located in Terni, Italy and
strongly suitable to large project
partnership & teams.
1 M EUR net sale yearly average
in recent years.
Highly qualified partnership andco-operation Worldwide
projects and collaborations, 25
employees and technicians in its
Lab Quality System ISO 9001:2000
certified.
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A.S.C.A.S.C. skillsskills && fieldfield of expertiseof expertise
Intelligent Transportation Systems Diagnostic & Maintenance platforms Supervisory systems
Videosurveillance managementsystems Engineering documentation Test docs & execution
Telecommunication Network &Service Management Systems
TMN, OSS & SCADA frameworks
INMS design, development &commissioning
T.E.M. support & partnership in multivendorenvironment
Protocol & communication expertise
Oil & gas, Industry, Utility
& Building Automation
SCADA applications & programmablecontrollers. Public building Management Multivendor environment interfaces. Test & validation Wireless comms. Remote command and control. Tunnel Security & Management.
Customer Support Vocational & technical training Training Customer Center Demo Center
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Final Customers ListFinal Customers List
TelecommunicationTelecommunication H3G Italy
Embratel, Brasil Telecom
DU Dubai Telecom Italia
RAI Italy
Wind Italy
TPSA Poland
Railways & MetroRailways & Metro
RFI (Italian Railways)
Grandi Stazioni SpA (Italian Railway
Stations)
Ansaldo ASF
Alstom 3D
Sirti S.p.A.
LargeLarge s.is.i. partners. partners Alcatel Lucent Thales Group Ansaldo Hewlett Packard Italtel Sirti Alstom Honeywell
Oil & GasOil & Gas Gazprom Russia Agip KCO, Kazahstan Rompetrol, Romania
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Projects worldwide distributionProjects worldwide distribution
E.U. & Med.E.U. & Med. Italy
Portugal
Spain
Romania
Denmark
Malta
Turkey
Belgium
Tunisia
Poland
Czech Rep.
Slovak Rep.
WorldWorld Latin America
Kazakhstan
Dubai Russia
Iran
Nigeria
Egypt
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Skills & TechnologiesSkills & Technologies
ASC chief DEVELOPMENT capabilities & skills are:
Wireless system tuningSchneider Vijeo
Wireless comms systems designGE Cimplicity
On-site troubleshooting & set-upWonderwareJavascript
PLC & peripheralsFoxboro A2AJAX
Low level protocolsIBM NetcoolPHP, XML
ORACLE
Siemens PC7, WINCC,
Visual BasicOpen VMS
.NETFactory LinkJavaLinux
UMLMS SQL 05, MySQLVisual TeMIPUnix
CORBA, OSI&TMNHP TeMIP, NNM, C/C++Windows
Technology&StandardTechnology&StandardSCADA Platform &SCADA Platform &
DBMS int.DBMS int.LanguageLanguageOSOS
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Portugal, ONI & TelcelPortugal, ONI & TelcelAccess ModulesAccess Modules
Brasil, EMBRATEL,Brasil, EMBRATEL,TELEMAT & TELASATELEMAT & TELASA
SSTA Lite SystemsSSTA Lite Systems
Italy, TELECOMItaly, TELECOMITALIA, fiber linksITALIA, fiber linksSicilySicily--Malta, SicilyMalta, Sicily--TunisiaTunisia
Honduras, COMTELCA,Honduras, COMTELCA,Centre of America,Centre of America,
SSTA LiteSSTA Lite
Italy, OTAN, VR,Italy, OTAN, VR,3 SSTA Lite3 SSTA Lite
CentersCenters
Russia, Gazprom,Russia, Gazprom,3 SSTA Full Centers3 SSTA Full Centers
Italy, RAILWAY SCADA FSItaly, RAILWAY SCADA FSDiagnostic & MaintenanceDiagnostic & Maintenanceplatform developmentplatform development
A.S.C. Leading ProjectsA.S.C. Leading ProjectsA.S.C. Leading Projects
ItalyItaly,, INMS withINMS withRAI and H3GRAI and H3G
KazakhstanKazakhstan AgipAgip KCO,KCO,Caspian Sea OnCaspian Sea On--shoreshore& Off& Off--shore Centersshore Centers
Dubai Metro consult.,Dubai Metro consult.,Dubai DU TMNDubai DU TMN
RomaniaRomania, REF, REF--NMSNMS RompetrolRompetrol
AlgeriaAlgeria, Tunnel, TunnelMngMng.. JijelJijel
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A.S.C. Utility Leading ProjectsA.S.C. Utility Leading ProjectsA.S.C. Utility Leading Projects
1999 OV TeMIP Manager for Gazprom Russia
2000 Alcatel CM 1513 Circuit Manager for Italian and Spanish Railways
2001 OV TeMIP ENEL SRTC Manager2003 / 2005 SCADA FS, Diagnostic & Maintenance Tool based upon UGS FactoryLink SCADA for Italian Railways
2005 HP Spain, OV TeMIP Proof of Concept for Metro of Madrid
2005 / 2006 Alcatel Italy, Metro of Dubai, Test Engineering & Documentation,Safety Management Engineering
2006 Kazakhstan Pipeline, OV NNM integrated Manager
2007 University of Perugia, Terni Campus wireless communications.
2007 Grandi Stazioni SpA Building Automation Centers.
2008 - REF-NMS Rompetrol Express Fuel Station Management upon TeMIP
2008 - Tunnel Management NOC for Jijel Algeria & Bolu Turkey test engineering.
2008 - Vatican Army web portal for security supervision and access management
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The Oil&Gas process chainThe Oil&Gas process chain
Adaptive IT Infrastructure solutions
Petrochemical
O/GExploration
O/GProduction
Transportation
Shipping
Refining &Natural GasProcessing
Primary andSecondaryDistribution
Oil&Gas RetailService Station& Convenience
Retail
Fuel Station NetworkModernization
Fault, Performances, Security, Umbrella System, .
Oil & Gas specific business solutions
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The retail networkThe retail network
Network consists of several fuel stations(unattended or not), equipped with the
following equipment, devices and sub-systems:
Devices directly related to automatic fuel
refill and payment (i.e. pumps etc.)
Other equipment used for stationoperations (communication, security, etc.)
Each station is composed of pre-setmodules already provided with localpayment subsystems, video surveillance,
equipment and event handling.
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Fuel Station OverviewFuel Station Overview
This picture shows main
elements (equipmentsand actors) of anexpress Fuel Station:
Tank
access
Tank
access
Access 3
Ac
cess
2
Access
5
Acce
ss4
Access1
TLG 1 TLG 2
SiteomatGE
DVR
Tanks Room
Technical Room
Pump roomCustomer
Interfa
ce
communication
sensor
camera
Tank
Loading
Terminal
Security system.Siteomat (Orpak)UPS system.IDVR (Digital Video Recorder, videosurveillance)Electrical power system
Communication system
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ASC EFASC EF--NMSNMS typicaltypical architecturearchitecture
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EFEF--NMS scalable solutionNMS scalable solution -- distributiondistribution
NOCROC= Regional OperationCenter
NOC= National OperationCenter
ROC ROC
Fuel stations network
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Web GUIWindows GUI
ASCII / othersSNMPOSI Q3CORBA
ORB - Distribution -Dispatching
ORB - Distribution -Dispatching
XML adapter CORBAAgent
EFEF--NMS FrameworkNMS Framework
Presentation
to users or other applications
Access mediation yard elements
Control
(operators orapplications)
Monitor
Value-Added functionsCorrelation, Filtering,Aggregation, Commands
distribution and scalability of solutioncommon interface to yard elements
Object Oriented paradigmORB based distributed kernel
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Security SubsystemSecurity Subsystem -- exampleexample
Here follows a shortlist example of Security
subsystems:
Burglary Detection; Access Control;
Blast Environment Detection and Extinction;
Fire Detection And Extinction.
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Burglary DetectionBurglary Detection -- exampleexample
FunctionsEquipment, sensor,device
Location Function
ATS3099 Central Technical room
Taking over, processing,
signal transmission -equipment control
DD100 Infra-red sensor Technical roomMovement detection in thetechnical room
2507AH-L Magnetic contact
Access door technicalspace (10 cm away from
the place where the dooropens)
Warning for theunauthorised opening of
the door in the technicalroom
BURGLARY
DETECTION
SS102 Impact sensor
Seen from the inside oftechnical room, 20 cmaway on the right side ofthe access door, half thedistance vertically.
Warning in case of theattempt of cutting/ forcingof the door or in case ofmechanical blows in the
wall of the access door inthe technical room
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Access Control DetectionAccess Control Detection -- exampleexample
FunctionsEquipment, sensor,
deviceLocation Function
ATS1192 Card reader
at the entrance door of
the technical room
reading and
transmitting the carcode to the centreACCESSCONTROL
CCW30S applied magneticcylinder lock
The door from thepomp room (in theupper part, 20 cm awayfrom the place where
the door opens)
it maintains the doofrom the pump rooblocked
explosive atmospheresstation
Technical room
taking over,processing, signalstransmission - blowout gas cylinder
FGE150PV explosiveatmospheres sensor
Pump room Detection of the gavapour concentratio
BLASTENVIRONME
NTDETECTIONANDEXTINCTION
FGE150PV explosiveatmospheres sensor
at the vat's level underthe fuel reservoirs
Detection of the gavapour concentratio
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Fire DetectionFire Detection -- exampleexample
FunctionsEquipment, sensor,device
Location Function
Fire station Technical room
taking over,
processing, signalstransmission - blowout gas cylinder
temperature sensor; 1
FT874 gradient
inside the fuel
reservoirs (tanks)
detection of suddenincreasing in
temperature orthreshold temperat
ZENER Barrier Technical room
It blocks thepropagation ofdangerous accidentelectrical potentials
between the techniroom and the antierooms
FIREDETECTIONANDEXTINCTION
blow-out cylinder Technical room blow-out gas stocka
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IDVR CCTV SubsystemIDVR CCTV Subsystem -- exampleexample
The following is a short description IDVR CCTV Subsystem:
4 CH MPEG-4 DVR
CCTV colour cameras;
minidome CCTV camera.
Other ..
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Actors and main processesActors and main processes -- exampleexample
N Fuel Station Actors Description
1 Customer
His / her Fuel Station Customer Interface usage is for:
1. Payment;
2. Fuel supply;
3. Critical situations management.
2 Fuel Supply OperatorHe / she can access Tanks Room (Tanks LoadingTerminals) for Tanks filling; he / she exploits Road Tankerin order to carry the Fuel in the Station.
3 Maintenance OperatorHe / she accesses Fuel Station rooms for equipmentmaintenance.
4 Money OperatorHe / she accesses Technical Room for moneypickup/change.
5
Inventory Regional
Operator
He / she accesses Technical Room and Pump Room for
inventory purpose.
The following table shows a short description ofActors that can be founded in a Fuel Station level:
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System Management CharacteristicsSystem Management Characteristics
From a management point of view, EF-NMS stations have thefollowing characteristics:
Heterogeneous equipment regarding supplier, technology,interface protocols and management GUI (when present).
Different events and event formats generated.
Several equipment, each one with its own management interface,that are not generally able to forward information (events, alarms, ...).
Most equipment not provided with a proper management software.
Correlation between events from different systems not directly
possible.
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Fuelling SubsystemFuelling Subsystem-- example (1/2)example (1/2)
Here follows a short description of Security Subsystems:
BOS Back Office System (Fuel)
POS Point of sales (Fuel Cashier)
FCC Forecourt controller. For example: Pump
dispenser, Tank Level Gauging System (TLG), BankNote Acceptor (BNA), Outdoor payment terminal
(OrPT), Micro Vehicle Identification Transceiver Other .
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Fuelling SubsystemFuelling Subsystem-- example (2/2)example (2/2)
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CommunicCommunic. Network Subsystem. Network Subsystem -- exampleexample
The following list is a typical short description of
Communication Network Subsystem example:
Switch: HP Procurve 2524
Router: Cisco 831
Modem: Gilat Skyedge IP
Other ..
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Unix
Windows
User interfaceUser interface -- hardwarehardware configconfig..
Web ThinClients
Unix
WindowsWindows
Unix Unix
HP-UX 11.11
Solaris 2.8/2.9
Windows NT
Windows 2000
Windows XP
Windows Server 2003
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Graphical User Interface ArchitectureGraphical User Interface Architecture
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Alarm List
OC List Message Console
Filter Pattern Tree
EFEF--NMSNMS alarm vieweralarm viewer
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EFEF--NMSNMS map viewermap viewer
Message Console
Tree ViewMap Filters
Map Item Properties Map Properties
Map Item Layers
Overview Window
Backdrop Map Items
State Domain List
State Attributes
Information Box Symbol
Symbol Name
Shortcut
URLAdministrative State
Composite State
State Information
Symbol Editor
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CORBA agent
CORBA IIOP/SSL
UNIX/WindowsJava Client
UNIX/WindowsC++ Client
When used as CORBA serverWhen used as CORBA server
access to EF-NMS from any
CORBA client application, on
any platform, on any ORB
the off the shelf CORBA Agent
offers a generic IDL interface
(TeMIP call interface)
secure access to EF-NMS data
(commands & event collection)
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OSS/J Adapter for EFOSS/J Adapter for EF--NMS architectureNMS architecture
TIBCO, JMS, other
OSS/J QoS Fault Monitoring server
OSS/J Trouble Ticket client
XML/SOAP option
OSS/J QoS Fault Monitoring serverOSS/J Trouble Ticket client
JVT/J2EE option
J2EE app server
JVT mappingXML/SOAP mapping
Integration layer Integration layer
ISM Adapter Framework IP VALUE EJB implementation
OSS/J
FM
TT
FM
OSS/J
FM
TT
FM
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New fault management features (1/2)New fault management features (1/2)
Better support for Customeroperations processes
Alarm ownership control Ack Own alarms
Un-Ack Dis-own alarms
Alarm reassignment For operator shift change
For expert investigation
New automatic terminationpolicy
ack+clear
Error recovery
Un-terminate,Un-ack
NEWNEW
Ownership
control
Un-Ack
Un-Term
Auto Terminate on clearance,
on TT closure, on ack+clearance NEW
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Improved NOC efficiency
User-defined alarminformation Customized Alarm Object fields
Improved aggregationmechanism Flexible alarm similarity criteria
(ignore NotifId, aggregation for un-acknowledged alarms only, clearalarms aggregation)
Latest additional text propagation
Track operator notes
= alarm type, severity, probablecause, additional text
+ user defined field (site, customer, card,)NEW
NEW
New aggregation criteria
Comments history
NEW
Alarm
New fault management features (2/2)New fault management features (2/2)
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Outage managementOutage management
Maintain and display resources: Manual change (by operator)
Controlled request (by application) Option: Stop time or Duration (timeout)
Flexible propagation rule (per type of resource)
Specific alarm management behavior for Out Of Serviceresources:
After AL processing, Alarms are tagged (new outage eventfield)
Option: Alarms are automatic acknowledged or automaticallyterminated (in that case not displayed in the real time alarmhandling window) Flagged alarms are recognized by Expert, Datawharehousing
applicationsetc
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The alarm report problemThe alarm report problem
A single fault potentially maygenerate more than 10consequence alarms in the
network Traditionally this has been coped
with by a combination of methodsall having problems:
Operator intelligenceLots of training and turnover
Low-level filters
High complexity
Correlation and reduction via anexpert system
May use a lot of system capacity
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RootRoot--cause analysis and task automationcause analysis and task automation
capture the intelligence ofnetwork and service
operators to automateservice assuranceactivities
correlate alarm and eventacross network domains
pinpoint the real sourceof problems to increaseoperations efficiency
EF-NMS Service Monitor
Topology-based RCA
What-if calculations
EF-NMS Expert
GUI configurable rulesengine
ASC Friendly tool
Self-tuning fuzzy logicalarm rules calculation
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Expert
ASC EFASC EF--NMS expertNMS expert
cross-technology alarmcorrelation:
root cause analysis, service impact analysis.
Expert adds an intelligent
reasoning to events andconditions that happen in thenetwork
decision support system:
advanced alarm filtering,correlation, diagnostic, rootcause, optional Fuzzy Logic self-tuning (ASC Friendly).
Expert based on ILOG Rules
Rules Editor
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EFEF--NMS expertNMS expert
service impact analysis
multi technology / multivendor
trouble ticketing integration
correlation based on statemanagement information
perform high levelautomated actions for alarm
reductioncomplement existingfiltering capabilities
alarm aggregation
to customize your ownsimilarity mechanism(demotion)
to define a 2 level alarmhierarchic view
root cause analysis
multi technology / multi
vendor
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FlexibilityFlexibility -- filtering stepsfiltering steps
AL filter (Hard-coded)
low level filter (Corrective, Tap,Threshold, Head, Transient)
high level filter (no storage)
top level filter (Display)
events
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mapper
scheduler
domain
State managementState management
optional: complete alarm
information with state information
mapping of native states to generic
states/composite state
polling domain elements
(scheduler)
map update: specific
map viewer
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Product integration'sProduct integration's
IntegratedUniversal Notifier: Email, SMS, VoiceMail, Pager, Fax, Vytek TelAlert
ISM IntegrationInventory MgmtCramer Cramer 5
Partner IntegrationDataWarehouseKnowledgeWare
Partner IntegrationPerformance Mgmt (Layer 1)Clear ClearView
IntegratedTrouble TicketBMC Remedy
IntegratedTrouble TicketAmdocs Clarify
IntegratedTrouble TicketHP OpenView Service Desk
IntegratedApp & Systems MgmtHP OpenView Operations
IntegratedFault Mgmt (Enterprise)HP OpenView NNM
StatusProduct FunctionProduct Name
ASC Friendly correlation tool Correlation self-tuning engine Under deployment
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Windows
SD Liaison
AH Create case associated withalarms
Associate alarms with an existingcase
Dissociate alarms from a case
Display the associated case
Modify the associated caseAutomatically terminate theassociated alarms when caseclosed
AH
TroubleTrouble ticket liaison featuresticket liaison features
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UniversalUniversal notifiernotifier
Services
Network
UniversalNotifier
AH FM
Alarms
Forwarding of Alarms: Manual Automatic
Forwarding of Alarms: Manual Automatic
Pager
Voice Mail
@ Email
MessagingServer
SMS
Launch
- Using TelAlert which supports: pager, SMS, email, fax, voice mail,
- SMTP and Launch supported independently of TelAlert
uses Java and Web Services technologies (SOAP, WSML) to provide open interfaces to
third-party notification systems.
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Why EFWhy EF--NMS for fuel stations management ?NMS for fuel stations management ?
Oil & Gas infrastructure
management integration
Unique ability to optimizeservice quality
Industry most flexible andadaptable solutions
Global services withextensive experience
Mission critical support
Most comprehensiveand complete solution
portfolio for superior
integrated managementof fuel retail distribution
C l i h f ASC l fC l i t th f ASC l tf
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openness
standards
legacy contexts portability
open API
magnitude/performance
users managed resources
events flow/filtering
operational aspects
geographicaldistribution
scalability
flexibility
reliability
Multivendor &customer
configurationfeatures
Conclusions: strength of ASC platformConclusions: strength of ASC platform
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Thanks for listening
A.S.C.A.S.C. Automazione Sistemi di Controllo S.r.lAutomazione Sistemi di Controllo S.r.l..
AN INTERNATIONAL COMPETENCE CENTER FOR OSS / SCADA / TMN
A CO-OPERATING PLAYER FOR TELCO / UTILITY / TRANSPORTATION
A CERTIFIED TRAINING CENTER FOR OSS AND SCADA
Nazareno ClaudianiStrategy Manager
Via F. Turati n.16, 05100 Terni ItalyTel. +39-0744-221011, fax 227051www.ascpoint.com