ASA April 2015 April 2015.pdf · ASA Houston - Shop Talk March 2014 Page 4 April 2015 A pril is...

How To Find Us

Automotive Service AssociationHouston ChapterPO Box 925007

Houston, TX 77292-5007

Need info about ASA?Call one of the board members on page 3

or contact Nancy Adkins, ASA Administrator

[email protected]: 713-862-7654

Volume 30 No. 4April 2015

ON THE INSIDEPage 3

President’s Corner

April Meeting Speaker

Officers and Board

Page 4

Be Car Care Aware

Hubert Glass Oil

Page 5

Times of Change

Brown Bag Meeting Highlights

Page 6

ASA Associate Members

Page 7

Fast Fix

Page 8

Hunter Engineering

Page 9

March Meeting Raffle Items Fratelli's Ristorante1330 Wirt Road • Houston, TX 77055

Dinner: 6:30 p.m. Meeting: 7:00 p.m.$10 member $15 non-member

Monthly MeetingMonthly MeetingMonthly MeetingTuesday, April 14, 2015

Sponsored by:

A Publication of the Automotive Service Association – Houston, Texas

“THREE TYPES OF BUSINESS OWNERS”Tere Hardin

Senior Sales Manager for R. O. Writer

Most businesses can start well but don't end well because shop owners don't understand the difference in working 'IN' their business verses working 'ON' their business. Michael Gerber wrote the classic book, The E-Myth which explains that

business owners must have the right people in the right place to get the right results. Just as we physically change from birth to adolescence to maturity, so

does our business operations. Where are you in this process?

Tere Hardin will help you align with and take advantage of best business practices. He will also introduce you to R. O. Touch, the latest advanced

technology tool from R. O. Writer. This is a meeting you don't want to miss!

mailto:[email protected]

http://www.asahoustontexas.com

ASA Houston - Shop Talk April 2015

ASA Houston - Shop Talk

Officers & Board2014 - 2015

PresidentKarolena SerratosProfessional Auto [email protected]

Past President - Social CoordinatorJohn Ferrata IIINLine [email protected]

Vice President – Director of TrainingMario RodriquezMario’s [email protected]

TreasurerJay MeirExcel Automotive [email protected]

Secretary John MillerFreedom Automotive Service, [email protected]

EditorJohn MillerFreedom Automotive Service, [email protected]

Director of MembershipChris NewhouseRay's Auto [email protected]

Director of SpeakersChuck StasnyHouston [email protected]

Regional ASA State Direct 2 Kathryn van der PolAdolf Hoepf [email protected]

BoardCindy Herzing, Accurate Auto CenterKevin Spencer, A&B Auto Electric, IncRay White, S&S Auto ServiceMark Deschner & John Goins – Education Liaisons San Jacinto Community College

PRESIDENT'S CORNERGreetings Fellow Shop Owners and Associates!

Happy Car Care Awareness month! Is your shop doing anything in April to promote automotive education? Many shops provide great educational opportunities for their customers and community to be more car care conscious. For example, I know of a repair shop that has a three hour class for teens and one for single ladies to teach the basics from where's the oil dip stick to how to change a tire. Many shops use a newsletter which is another great way to educate your customers and to keep them coming back to you. It's very important for the shop owner to personally communicate with the customer. We all should take time to answer their questions. And, take it a step farther; show them something that they may not know about their car. This personal touch will help strengthen your relationship, and keep them loyal to your shop.

Thank you to everyone who came out to the brown bag session last month. We had a great turn out and great discussions from our loyal members. I know I was challenged, as well as, motivated to try some new ideas. See some of the questions asked and a few of the group answers in the article later in this issue.

Please help me welcome our newest Associates: Hubert Glass Oil, Leah Williams; and Hunter Engineering Co., Brent Livers. They are eager to be an active support to our organization.

RO Writer will be sponsoring our April meeting. Tere Hardin, RO Writer's Senior Manager of Sales will be our special speaker. His expertise is in “Best Practices” for auto repair shops. We will all learn more about better utilizing and motivating our employees. You will see a presentation of the new R. O. Touch tool. I look forward to see each of you at our April 14th meeting.

Have ideas for the association? –Come to the ASA Houston Chapter Board Meeting! The meetings are open and we would love to have you!

ASA Board MeetingApril 7th 2015 @ 7:30 pm

IHOP6508 Washington Avenue • Houston, TX 77007

Got a topic for a Shop Talk article? Contact a board member to share your idea.

Visit for contact information.http://www.asahoustontexas.com

Karolena SerratosASA Houston Chapter President

April 2015

ere Hardin has been in the Auto Industry since college when he Tworked at Sears Automotive. In 1985, he and his wife started their first business selling office supplies to businesses. This included the first

IBM & Macintosh computers. This led to him helping a friend with his automotive business that needed business science. He became the national account manager for major accounts such as AAA, BIG O Tires, and Tire Kingdom and spoke internationally. Now he sells software and has been with R. O. Writer for 1½ years. He is the Senior Manager of Sales for R.O. Writer Software, a division of TBC Corporation. He is a national speaker for R. O. Writer. His expertise is in “Best Practices” for auto repair shop best business practices in proficiency of operations such as inventory control, service writing, and placement and effective utilization of employees.

APRIL MEETING SPEAKER


March 2014ASA Houston - Shop Talk

April 2015

April is National Car Care Month and offers an opportunity for great shops to educate their customers about the vital importance of good

maintenance with the help of an impartial and creditable third party.

The Car Care Council is a recognized national organization that fosters proper maintenance and care for cars. Their Car Care Aware program is a year round effort to promote good care. Their website offers many helpful tools for the consumer and shop to track, understand and promote maintenance.

Each motorist can set up their car, or cars, on a reminder system that will send emails or text messages when a periodic maintenance is due. It is tailored to specific vehicles and models. The user enters their vehicle information and expected annual driving and the program takes care of the rest of it.

The Car Care Council also offers a comprehensive car care guide of more than 60 pages with recommendations for routine care and the reason each is important. This can be downloaded for free by the motorist or shop. It is available in both English and Spanish. The guide takes the motorist through all the areas of maintenance with pictures and diagrams explaining each.

The Car Care Guide can be ordered from the Car Care Council in quantities of 20 for about one buck per copy. They would make a great promotional give away for all new customers or those you want to educate on maintenance. You can also have them custom printed with your company information for just a bit more money but the minimum order for that is 2500.

The Council also post regular articles on topic helpful to

both the motorist and shop. Articles such as, “Don't let your car break your heart and leave you stranded” can motivate a customer to perform preventative care that might otherwise be ignored, or worse, looked upon as just another sales gimmick by the shop. They also publish regular car care tips to help the car owner understand why things are important. Topics such as wipers, gas mileage, preparing for summer or winter driving and many more covered.

The Car Care Council does two big drives each year. October in Fall Car Care Month and April is National Car Care Month. They spend a lot of money promoting these events and getting the word out about car care. As shop owners it could benefit us and our customers to piggy back on that effort.

Materials are available from the website to help you promote a car care event in your shop or to take advantage of the promotion they are already doing. The Car Care Council will help publicize your event if you decide to have one of your own. Currently there are 11 events in Texas listed on the website for April.

Another benefit of the program is that your shop can be listed on the “Shop Finder” located on the website.

It is not often we get to enjoy the efforts of someone else's work but this is a perfect opportunity to do just that.

Go to for more information.www.Carcare.org

BE CAR CARE AWARE, AND MAKE MONEY!

We are Hubert Glass Oil, a family-owned lubricants producer/blender and

Chevron 1st Source Marketer servicing the area for over 55 years. We provide lubricants, fuels and a multitude of service products to over 4,000 customers throughout Dallas-Fort Worth, Houston and all of East Texas.

Our main production and distribution center in Jacksonville has over 85,000 square feet of warehouse space, 430,000 gallons of bulk storage, complete oil blending and packaging plant producing over 100

products. We can deliver on promised with our fleet of 12 bulk and package delivery trucks.

We pride ourselves on being a diverse business partner with a large inventory of bulk, package oil and ancillary products, which allows us to have a 98% order fill rate. In short, we are an excellent solution provider for your business at any level.

Here are some of the products we can provide your business:

• Glass API-Approved engine oils and ATF's in package or bulk

• Chevron/Havoline API-Approved engine oils and ATF's in

package or bulk

• True Brand Service Chemicals and service machines

• Lucas Oil products • Pure Guard

• Royal Purple • Mystic

• Wiper blades, filters, shop chemicals and shop supplies

HUBERT GLASS OIL

SPRING TRAINING 2015SEE THE MARCH ISSUE OFSHOP TALK FOR DETAILS OF UPCOMING TRAINING

www.Carcare.org


April 2015

Change – Is there anything more mysterious? Is there anything more complex? Is there anything more challenging? Is there anything more trying?

Is there anything with equal push back? So many of us fervently desire what we don't possess:

If only I were older.CIf only I were healthy.CIf only I were in college.CIf only my staff did what I wanted them to do.CIf only I made more money.CIf only I could build a new facility.CIf only I could find someone buy my shop.CIf only I had 50K to invest in my business.CIf only my son or daughter would come to work on Ctime.

If only the new generation had the work ethic I have.CIf only my customers were willing to maintain their Ccars.

If only I could have 77 more cars per month. CThe list is as endless as the solar system. There is no

end in sight.

So how do we make all these “if only” items come true? We fear change, the unknown and the possibility of failure or disappointment. Push back causes our knees to buckle and we retreat to the same old way of doing things. Perhaps our frequent yearning for something different often clashes with our fear of change. Simply stated, “We can't experience the new without going through some type of change.”

What is the fuel to fire up our change mechanism? What would make us stretch to make the change? What passion would drive us so change does happen? Perhaps one little three letter word! I bet you guessed it!

“WHY” – The Driving Factor of Change

So what is so magical about the word “why”? It puts your emotions in gear, which drives your actions that create change. If you are unable to define your WHY, then nothing will make the change come true.

Find your WHY and watch change happen.

TIMES OF CHANGE AND WHY by Gary GunnTurn Around Tour

Our meeting for March was our once a year special, ASA's Brown Bag. It was

stimulating with numerous engaging questions and a tossing of great ideas. Here is a sample of some of the questions and ideas posed by our shop owner members and loyal associates:

Do you apply diagnostic to the repair or do you have diagnostic and repair separated?

Majority have separateCWhen allowing diagnostic to Ccount towards repairs you are selling your business and your team short. You take responsibility for the repair unlike automotive parts stores.

How do you handle Preventive Maintenance Inspection and how do you motivate/incentivize your technicians?

Every car, every timeCIf they are not willing perform Cthem on their own, they have no business being part of your team.

How do you prepare your team and customers to be open on Saturdays?

Have your technicians on Crotating schedules so they don't burn out. Majority of technicians do not mind working the extra day every couple weeks.

Just open and tell peopleCHow do you handle financing for your customers? What programs seem to work best?

Money to Go' works for some Cbusinesses

Majority of programs do not Cwork, be wary and do your

homework. Encourage your customer to do their homework too before signing.

Do you pay your technicians to attend training classes?

Majority will pay for Ctransportation, accommodations, and the course itself; however, not for their time.

What training requirements do you require?

Majority of shops do not have Ctraining requirements

Some require technicians to Ccomplete a certain number of training hours per year.

What tools should the garage owner supply?

NoneC

BROWN BAG MEETING HIGHLIGHTS

Continued on page 7


April 2015

A+ Transmissions Corp, Office (*)Dennis [email protected]

AAA TexasSteve van [email protected]

Admiral Linen UniformBarry [email protected]

A-Line Auto PartsBobby Fulmer, Sterling [email protected]@arnoldoil.com

Auto PlusTyler [email protected]

Automotive Training Institute (*)Jim [email protected]

BAP-GEONTim Nuber713-227-1544 [email protected]

BG ProductsLubrication SpecialistDan [email protected]

CarQuest Auto PartsDavid Lara [email protected]

Chastang FordJimmy [email protected]

Christian Brothers (*)David [email protected]

Dependable Payment ProcessingMallika [email protected]

Great American Business ProductsJulie [email protected]

HCC - Automotive TechnologyMichael [email protected]

Hubert Glass Oil Co.Leah [email protected]

Hunter Engineering Co.Brent [email protected]

J.A.M. DistributingMyrl [email protected]

Jasper Engines & Transmissions (*)Ed Nesbitt [email protected]

KukuiTodd [email protected]

M&D (Magneto & Diesel)Engine Parts-Fuel Injection-TurbochargersJim [email protected]

Matrix LubricantsRussell [email protected]

Meadowbrook Insurance (*)Dan [email protected]

Mitchell 1(*)Monnie [email protected]

MotorAge Training/Advanstar Communications (*)James Hwang(310) [email protected]

MTF EquipmentJim [email protected]

NAPA Auto PartsRalph [email protected]

National TransmissionRudy [email protected]

Omega Transactions CorporationKevin Burke, Bruce [email protected]

O'Reilly Auto PartsJeremy [email protected]

Performance Radiator (*)Amie Alvarado, Joe [email protected]

R.O. WriterTere [email protected]

San Jacinto CollegeMark Deschner [email protected]

Texas Premier SafeguardMike Ratchford281-537-8074 [email protected]

TransAct Merchant Solutions, Inc.Joe [email protected]

Wahlberg-McCreary, Inc.Al Lindell, Randy [email protected]

XL PartsMike [email protected]

Zurich Insurance (*)Woody [email protected]

(*) National Members

Houston ASA Associate MembersContact your local ASA Houston Associate members for products and services.

Ask about ASA Member only discounts available from these Associate Members.







































April 2015

FAST FIX FROM IDENTIFIX AND DIRECT HITVEHICLE: 2010 Hyundai Santa Fe GLS 2.4L, L4, MFI, DOHC, VIN B, Eng Version Theta II

MILEAGE: 118,244

CUSTOMER CONCERN: The check engine light is on with an Intake Manifold Runner Performance (Bank1) code P200A.

TESTS:

1. Check the resistance of the Variable Charge Motion Actuator (VCMA) motor from terminal 4 to terminal 5. The specification is 3.4 to 4.4Ω at 68 degrees fahrenheit.

2. With the key on, actuate the VCMA motor with a compatible scan tool and confirm the change of VCMA feedback sensor signal and the sound of operation. The specification is about 0.84 volts open and about 4.16 volts closed.

3. If your scan tool will not operate the VCMA motor, backprobe and monitor the VCMA position sensor signal at terminal 2 Black/Orange wire with the key on and apply battery voltage to the motor at terminal 5 Orange wire. Pulse a ground at terminal 4 Pink wire and the position sensor signal voltage should change. Then reverse and apply battery voltage at terminal 4 and pulse a ground at terminal 5 to move it the other way. The specification is about 0.84 volts open and about 4.16 volts closed. The VCMA motor is duty-cycled by the Engine Control Module (ECM) at 50% duty.

4. If the motor is not moving, remove it and verify that the shaft will rotate by hand or if it is stuck in the intake. If it will rotate by hand verify that the motor will operate when not attached to the shaft and if it won't, it has likely failed.

POTENTIAL CAUSES: Upper Intake Manifold Variable Charge Motion Actuator (VCMA)

CONFIRMED FIX: Replaced Variable Charge Motion Actuator (VCMA): Replaced the VCMA and cleaned the intake.

TECH TIPS:

The Variable Charge Motion Actuator (VCMA) adjusts the runner valve to one of two positions, open or closed. The VCMA system tumbles air flow entering into combustion chamber of each cylinder by closing the VCMA valve in cold start conditions. This valve doesn't have mechanical return spring. If the PCM detects that the opened or closed stop position is out of the specified value, it sets P200A.

If you're looking for something different, log on to www.identifix.com .

Not a Direct-Hit subscriber? Call 855-812-9727 today for more information and a personal online test drive!

MEETING HIGHLIGHTSContinued from page 5

Mercedes-Benz owns all the tools in Ctheir shops which in turn makes it much more difficult for technicians to leave.

How do you assign oil changes at your shop? Do you rotate them among all your technicians or assign them just to general service personnel?

Assign to general service personnelCAssign to a mechanic. Oil changes are an Copportunity to look under the vehicle and see what else the vehicle may need.

The goal for our monthly meetings is to provide informative and educational speakers and discussions to help our members with the latest technology and practices in meeting their customers' needs. Join us at our next meeting, April 14th, 6:30 at Fratelli's Ristorante.


April 2015

Hunter's history of innovation began in 1936 when Lee Hunter invented the world's first rapid battery charger. Immediately after WW-II, more groundbreaking inventions followed including the Tune-In on-car

balancer and famous Lite-A-Line alignment system which remained industry standards for decades. In 1969, Hunter introduced the F70 Compute-A-Line, the first successful computerized dynamic wheel aligner. Hunter expanded his technological lead with the watershed introduction of the A111 in 1982, which introduced 4-wheel alignment, graphical adjustment displays and the first electronic database of OE specifications.

Today Hunter alignment systems are used in the R&D and production facilities of virtually every vehicle manufacturer worldwide. Hunter innovation goes well beyond wheel alignment. In 1997 Hunter revolutionized wheel vibration control with the GSP9700 Vibration Control System—a wheel balancer featuring a computer-simulated road test to isolate non-balance-related wheel vibration. For over a decade the GSP9700 has helped customers across around the world eliminate vibration and cancel common complaints.

Lee Hunter's commitment to innovation and shop productivity continues today. Hunter's team of research and development engineers remain focused on the undercar service category to design the most innovative and highest-quality undercar equipment. More than 600 US field representatives and a strong group of domestic and overseas distributors make Hunter Engineering the largest undercar equipment supplier in the world. Everyday this global team follows the principles established by Lee Hunter more than 70 years ago when he first envisioned better, faster ways to service vehicles - ways that the experts said “couldn't be done.”

Call me to “Hunterize” your shop today!

BRENT LIVERSHUNTER ENGINEERING COMPANY

[email protected]

Thank you ASA for the opportunity to prepare the Shop Talk newsletter. It is a pleasure to be

associated with your organization. The income gained from this work enables me to spend time in

my ministry work around the globe.

Please let me know if I can be of service to your business with graphic design services.

Dan Tidwell, Tentmaker Graphic [email protected]

THANKS TO ASA

Donated and created by KUKUI

Check out the ASA Houston Website

www.asahoustontexas.com

With shop locator function that can help motorists find your shop!





April 2015

Providing all of your lubricant needs includingMobil 1, Mobil Super Synthetic, Mobil SuperMobil Special and Motorcraft. We offer thelargest selection of automotive accessoryproducts available to include ATF, antifreeze,filters and brake cleaner. We offer next daydeliveries.

7010 Mykawa Rd. Houston, TX 77033 713-844-7788 www.jamdistributing.com

LUBRICANTS

Arnold Oil:• 7 Caps • Heavy-duty tool bag

• 4 desk calendars

Chastang Ford:• Power Stroke metal sign • 4 Ford caps

Hunter Engineering:• Impact gloves and pocket screw driver

Jasper Engines and Transmissions:• 2 Cajun seasonings • Jasper coffee mug

• 2 tennis tumblers • 4 Jasper caps

National Transmissions:• 10% Transmissions Discount

Performance Radiator:• Glove dispenser and box of gloves

XL Parts:• AC Delco cooler

Winner of ASA Houston Horse Choking Wad:Kar Hospital

MARCH MEETING RAFFLE ITEMS


April 2015

Contact your O’Reilly representative for complete class information. O’Reilly Clinic Hotline 1-800-283-1702

All Real World Training instructors have multiple ASE certications and years of experience as technicians and/or shop owners. Individual instructor information is available upon request. Customized training packages are also available.

We know that your busy lifestyle makes it difcult to nd time for training – but you know you must

keep up with changing technology and sharpen your

skills as a Professional Technician. We have the

answer – the PTS On-Demand Training Series.

These online seminars provide:

• Opportunity – Learn throughout the year

with up to 16 new targeted one hour

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archived so you can review again in the future

Each online seminar includes:

• A virtual classroom environment with professional, experienced trainers

• 60 minutes of concise, focused, diagnostic training relevant to your profession

• Real world case studies of vehicles being diagnosed at a shop with detailed photographs and illustrations

• Access to archived seminars so you can review the material as you need it

• Printable program handout for your notes

• Personalized certicate of completion

DEDICATED TO THE PROFESSIONAL

FIX MORE CARS IN LESS TIME

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ON-DEMAND TRAINING


April 2015

ASA Houston - Shop Talk April 2015

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