A’S FUTURE
Transcript of A’S FUTURE
WINTER 2017 VOLUME 8, ISSUE 1
DATES TO REMEMBER: Details available at: www.pghntma.org
Pittsburgh Chapter NTMA/MSC
Apprentice Competition March 3, 2017
NCC Training Innovation Center Pittsburgh, PA
BotsIQ Preliminary Competitions
March 9, 2017 Butler Co. Community College
March 17 & 18, 2017 Westmoreland Co.Comm. College
2017 BotsIQ Final Competition
April 28 & 29, 2017 California University of PA
NTMA Legislative Conference
May 1-3, 2017 Washington, DC
NTMA Apprentice Graduation
June 14, 2017 Stratego’s Banquet Centre
North Huntingdon, PA
NTMF 21st Annual Golf Outing June 19, 2017
Westmoreland Country Club Details TBA
INSIDE THIS
ISSUE:
Overcoming Manufacturing Challenges
pg. 2
What Does it Take to Close the Loop? You.
pg. 4 3D Event Comes to Pittsburgh
pg. 6
A Tribute to Joan Sikora pg. 7
How Does Your Company Measure Up?
pg. 8
NTMA Legislative Conference pg. 12
NTMF Golf Outing 2017
pg. 15
The MFG Meeting pg. 16
We have just completed
the most public
presidential transition in
recent memory as the
incoming administration
formally assumed control
on Jan. 20. As with any
campaign, whether for
high school class president
or our nation’s, the voters
expect that you deliver on
“SWAT Team” of trade-
enforcement officials leading the
Commerce Department, Office
of U.S. Trade Representative,
and the newly created White
House National Trade Council.
It remains unclear whether the
administration will address
China and Mexico through
direct blanket tariffs or by
talking directly (or via Twitter)
(Continued on page 5)
INCENTIVIZED, REWARD-BASED HEALTH PROGRAMS PROVEN
TO DECREASE HEALTH CARE AND WORKERS’ COMP COSTS By Mark Zukowski, EHD Insurance
each campaign promise.
However, all quickly realize if
you try to do too much you
may accomplish too little.
The incoming Trump
Administration has set lofty
goals for itself not only based
on campaign promises, but
also in its high profile cabinet
selections. They have a
We understand that businesses today face two distinctly different, yet related problems.
First - escalating health insurance premiums. Second - costly workers’ compensations
claims. In order to manage your risk, you have encouraged, promoted and led separate
workplace wellness and safety programs for the past several years - like other companies.
These traditional programs focused on employee education, identification of risk factors
(Continued on page 10)
MANUFACTURING AMERICA’S FUTURE
FROM CAMPAIGN TO REALITY: TRUMP’S TIME TO GOVERN By Omar Nashashibi, The Franklin Partnership, LLP
TRADE REFORM ORGANIZATION ENDORSES BIPARTISAN
CONGRESSIONAL BALANCED TRADE RESOLUTION By Paola Masman, Coalition for a Prosperous America
The Coalition for a Prosperous America (CPA) expressed strong support for a newly filed House
resolution (H.Con.Res.175) calling for a national goal of balanced trade, with a special emphasis
on manufacturing and goods. Leading the resolution are Representative Dan Lipinski (D-IL-03)
and Representative Mo Brooks (R-AL-05).
(Continued on page 3)
OVERCOMING MANUFACTURING CHALLENGES A message from Chapter President Chuck DeVentura, Kurt J. Lesker Company
Page 2 PRECISION PITTSBURGH
As most of us know there are many challenges to running a manufacturing business. Perhaps more so than many other types of businesses. I thought I’d write a series of articles with the intent to spark some thought on ways to overcome some of these challenges and at least let people know they are not alone in trying to overcome certain issues. It’s also important to mention that I will only scratch the surface on most of these subjects from a standpoint of a person who has to deal with them every day. There are countless books and other sources of information that can provide much granularity on all of these subjects.
This first article will be based around one of the most
important aspects of any business; finding and
winning good orders. In this case the definition of a
“good order” is one that does not cause undo
manufacturing problems, allows you to meet the
customers’ quality and delivery expectations and is
profitable.
The first issue most people struggle with, is how to
find new orders. This subject alone is extremely
broad, ranging from employing your own sales people
to using representatives along with where and how
(Continued on page 14)
www.allekiskiind.com
531 Hyde Park Road, Leechburg, PA 15656
(Allegheny Twp. - Congressional District #12)
Phone: 724-845-2799 fax: 724-845-2797
Kevin Hartford, President
Ed Newell, Vice President
MACHINING, FABRICATION AND ASSEMBLY
Pittsburgh Business Times 2011 Manufacturer of the Year
Page 3
The goal of this resolution is to express:
... the sense of Congress that Congress and the President should prioritize the reduction and
elimination, over a reasonable period of time, of the overall trade deficit of the United States.
The resolution addresses America's 40 straight years of
trade deficits, which have substantially increased in the
past 25 years. In 2015, the overall trade deficit of the
United States was $532 billion, including a massive
$758 billion deficit in goods.
“Trade deficits are a drag on economic and
employment growth. The recent election made clear
that America’s dismal trade performance is a major
voter concern,” said Michael Stumo, CEO of the
Coalition for a Prosperous America. “We appreciate
Congressmen Lipinski’s and Brooks’ efforts to refocus
national policy on roughly balancing trade, with a focus
upon goods, over time. This is an important effort to
move past the misleading and simplistic 20th century
rhetoric of free trade versus protectionism.
The resolution states:
Whereas a robust manufacturing capability is essential
for national security;
Whereas trade imbalances are unhealthy for the global
economy and stagnate economic growth in deficit countries such as the United States and especially in the manufacturing sectors of such countries;
Whereas certain foreign trading partners of the United States are running persistent trade surpluses against the United States as an economic growth alternative to fostering the domestic consumption of their
manufacturers;
Whereas persistent trade deficits hinder the ability of the United States to reach full employment and
increase underemployment and reliance on low-wage and often part-time service sector jobs;
"Current trade statutes and administrative goals focus
upon exports only without considering net trade,"
continued Stumo. "Exports are expansionary and create
jobs while imports are contractionary and destroy
jobs. Net trade is the crucial performance metric. Many
do not realize that sector by sector tariff and non-tariff
barrier cuts have little to no correlation with our overall
trade performance."
(Continued from page 1)
(Continued on page 12)
BALANCED TRADE (Cont.)
Page 4 PRECISION PITTSBURGH
As an educator for
12 years, I strived
to prepare my
students with the
skills needed for
their future.
Whether it was
observation and
data collection,
inference and
problem solving,
or organization
and time-
management, I aimed to instill these inquiry skills throughout
my science curriculum. Now, as the program manager for
BotsIQ, I have moved out of the classroom setting, but I am
still working to prepare our future generations.
This exciting move has taught me so much about
manufacturing and the opportunities that exist for our
children. Through tours at several manufacturers, such as
Hamill Manufacturing, Oberg Industries, and Stellar
Precision Components, I have seen state-of-the-art facilities,
learned how advanced technologies are changing the
industry, and talked with many of the hard-working
individuals who are making an impact and building our
future. As the program manager, my eyes have been opened
to an entire world of possibilities that exists for our students
and I am excited to share it with parents, teachers, and
students.
In addition to visiting industries around the Pittsburgh
region, I also have had the opportunity to check out many of
our 62 participating schools for BotsIQ throughout
Southwestern PA. These visits have given me a chance to
meet the teacher advisors and students who participate in the
BotsIQ program, and see their classrooms and workspace
that are used to design, prototype, and fabricate their
Bots. I have been amazed at the technology that
students are using with Inventor and SOLIDWORKS to
intricately design their Bots. I am also impressed by
how many schools have expanded their workshops with
the additions of 3D printers, laser engravers and cutters,
and CNC machines. Our future workforce is really
developing a lot of serious technical skills and I cannot
wait to see the results of their hard work and creativity.
Students participating in the BotsIQ program are
learning the 21st century skills needed for a career in
manufacturing, but they need you to “Close the Loop.”
What does that mean? Through BotsIQ the students
have learned about manufacturing, toured their industry
advisor’s facility and worked through the manufacturing
process to fabricate their Bot, but they need you to
continue them along the path to a career in
WHAT DOES IT TAKE TO CLOSE THE LOOP? YOU. By Michel Conklin, BotsIQ
manufacturing. By volunteering at the BotsIQ preliminaries
and final competitions, you have the opportunity to speak
with more than 1,000 high school students who are
interested and
engaged in our
project-based, job
-driven, STEM
program. By
volunteering, you
are able to build
a relationship
with the teachers
and students on
the BotsIQ
teams. By
volunteering, you are able to create an affiliation to offer
summer internships or co-op opportunities to the students
and determine which students are the best for your
company and hire them upon their graduation. By
volunteering, you are able to “Close the Loop.”
The 2017 BotsIQ Preliminary Competitions will be held
March 9 at Butler County Community College and March
17 and 18 at Westmoreland County Community College.
The 2017 BotsIQ Final Competition will be held on April
28 and 29 at California University of Pennsylvania. Please
visit our BotsIQ Website (www.botsiqpa.org) for more
information about volunteering at our events. If you are
unable to volunteer, please join us at the BotsIQ Finals on
Friday, April 28 at California University of Pennsylvania for
the Industry Lunch at 12 p.m., followed by tours of the Pit
Area where you will have the opportunity to see the students
working on their Bots firsthand. There are more than 1,000
students in southwestern PA that have the skills needed and
the awareness necessary for jobs in the industry. Now, it is
up to you to turn those prospects into your employees.
Page 5
with select industries and companies as
we saw during the transition.
On the campaign
trail, Trump made
clear infrastructure
projects and a
stimulus package will
remain a top
economic priority.
Sources indicate staff are collecting a
list of ready-to-go projects that could
receive funding directly from existing
funds within the Executive Branch if
Congress does not move stimulus
legislation on its own. Regardless, we
expect to see strong Buy America
language with additional domestic-
content requirements included.
Promoting the defense industrial base,
while also focusing on cyber security,
(Continued from page 1) will also likely receive close attention in
the first six months of the new
administration.
The “Day One” low-hanging fruit task is
to address regulations in a multi-step
process. The White House will issue
Executive Orders halting enforcement of
regulations or previous orders where it can
as the quickest way to roll back harmful
rules. For regulations formally finalized
and implemented, each federal agency will
begin the process to reissue new rules
overturning existing policy, which must
typically go through the standard public
regulatory review process. To provide
stability for manufacturers, the White
House and Congressional leaders will
push legislation to block future
administrations from exceeding their
statutory authority as we have repeatedly
seen with the EPA, NLRB, and OSHA.
Clearly, the
most
controversial
move is
repealing the
Affordable
Care Act, or Obamacare.
Congressional Republicans are using
a Budget Reconciliation process
allowing them to impose a special
process needing only 50 GOP Senate
votes to pass a repeal measure. They
will instruct the four major
Congressional Committees to begin
drafting replacement language they
hope to have ready by the 2018
elections, if not later this year. The
“replace” negotiations will not likely
involve many Democrats and most
talks will occur between the White
House, a few dozen conservative
(Continued on page 13)
TRUMP (Cont.)
Page 6
NATIONAL 3D EVENT COMES TO
PITTSBURGH THIS SPRING
This spring,
Pittsburgh
welcomes
RAPID +
TCT to the
David L. Law-
rence Conven-
tion Center
May 8-9. RAPID + TCT is an additive manufacturing
event that showcases product innovations and offers col-
laborative learning opportunities to ultimately accelerate
the adoption and advancement of the technology. The
two industry leaders in 3D technology
events, SME and Rapid News Publications Ltd., are
combining their nearly 30 years of insights and experi-
ence to produce the annual RAPID + TCT event start-
ing in 2017.
At RAPID + TCT, you’ll have the opportunity to en-
gage with influential players in the 3D technology com-
munity. You may also explore the future of the industry
through interactive experiences, more than 200 hands-
on exhibits, keynotes, and conference presentations
from industry leaders.
Attendees can experience the newest products, technol-
ogies, and materials in 3D printing, additive manufac-
turing, 3D scanning, CAD/CAE, metrology and inspec-
tion technologies.
At RAPID + TCT, you can:
Engage with the most experienced and influential
community in 3D manufacturing.
Learn how to use 3D technologies to reduce time to
market, produce stronger and lighter parts, improve effi-
ciency, reduce waste and cost, and create complex ge-
ometries.
Consult with industry experts before you make
equipment decisions.
Visit hundreds of 3D technology manufacturers in
one room.
Network with thousands of attendees and see how
they’re addressing challenges.
Experience the largest, most respected additive
manufacturing conference in North America, with over
150 knowledgeable speakers.
Collaborate with users and manufacturers to ad-
vance applications for 3D technologies.
For more information and registration, visit the event
website at: RAPID3Devent.com *Information provided by SME.
Page 7
TRIBUTE TO JOAN SIKORA By Kevin Hartford, past Pittsburgh Chapter president, Alle-Kiski Industries
The Pittsburgh Chapter has been a
Star Chapter for the past several
years. We have a hardworking
board, along with many chapter
programs and special events. But
our chapter success is largely be-
cause we have an outstanding chap-
ter executive in Ed Sikora, who
many of you know. However, al-
ways supporting Ed (and all of us),
was Ed’s wife Joan, who was a star
in her own right.
Joan Sikora passed away last month
after a valiant six-month battle with
cancer. Sadly she left us way too
soon.
Joan took care of many of the details
that are typically taken for granted
and all too often go unnoticed. And
she did so with a charm that made
everyone feel welcomed and special.
Whether it was simply helping to
host our events or helping to organ-
ize the apprenticeship graduation
dinners Joan was always there for
us.
Joan spent the last 26 years working
alongside her husband at their busi-
ness, Jatco Machine & Tool Co.,
Inc. Prior to that, she worked as a
registered nurse at Presbyterian-
University Hospital and later
Sewickley Valley Hospital after
graduating from the Presbyterian-
University Hospital School of
Nursing.
Her spirit is carried on by her hus-
band, daughter Erin, married to John
Wilfong, son Justin, married to Doro-
thy Fowler Sikora, daughter, Elyse
and her five grandchildren whom she
loved and adored, Owen and Quinn
Wilfong, and Reef, Searra and Saylor
Sikora.
On a personal note my wife, Sue, and
I had the pleasure of getting to know
Joan and spending time with her and
Ed at NTMA events over the years.
In brief, Joan was a blast! We always
laughed and Joan’s smile could light
up the room. We truly enjoyed our
time with Joan and will cherish those
memories.
Joan was a nurse at heart and loved
caring for others. A scholarship has
been established in her honor with
the Presbyterian-University Hospital
Nurses’ Alumnae
Association. Donations can be sent
to PUHNAA, 608 Quince Road,
Monroeville, PA 15146 c/o Joan’s
Scholarship.
Page 8
HOW DOES YOUR COMPANY MEASURE UP? MAKE THIS THE YEAR YOU PARTICIPATE IN THE OCEC – NOW IN A SIMPLIER FORMAT.
By John Mackay, Mackay Research Group
“Like most businesses, we are experiencing increases in labor costs, in costs for insurance for both liability and health care, in equipment and fuel costs, and in costs of parts and services we purchase from outside vendors.”
The result of all of these increases in
costs, unfortunately, is that profits
decrease.
Sound like your business? You
probably aren’t alone. The question,
of course, is how do your increased
costs compare with other
manufacturers? Are these cost
increases industry-wide? Will the
industry raise prices due to the cost
increases or will competition keep
prices down and will profits suffer?
The NTMA Operating Costs and Executive Compensation (OCEC)
survey can help you answer some of
these challenging questions. You
will see how your costs for labor,
insurance, utilities, and more
compare to other manufacturers.
See how your gross margin, the
difference between where you price
your products and what it costs you
to make the products, compares to
the industry. More importantly, see
how your bottomline compares to
others in the industry.
The OCEC is a benchmarking
process of comparing the costs of
(Continued on page 9)
Page 9
Manufacturing Programs for NTMA
More than $1.6 million in workers compensation premiums for NTMA allows us
to pass an aggressive rate structure plus available credit to ALL participating
members.
More than 60 members currently access the NTMA Group Workers
Compensation program.
Workers Compensation options through Key Risk ( A+ ”Excellent” ) and
Lackawanna Casualty (A “Excellent”).
A commercial package program through EHD’s Specialty Business Unit that provides a competitively priced product with enhanced coverage integrated into
a specialized service platform designed for the manufacturing industry.
EHD has a local, full-service Pittsburgh office in Cranberry Township, PA.
EHD has four (4) branch offices throughout PA: Pittsburgh, Lancaster,
Wyomissing and Exton.
EHD has serviced clients since 1896. We have serviced NTMA group programs since 1980 and manage MORE THAN $280 million in premiums for
our clients.
A dedicated EHD NTMA service team that includes account management (Leah Myers), Claims (Tom Getz, Vice President of Claims) and Risk Control
(Jeff Phillippi).
Mark M. Zukowski ▪ 724-779-7200 x205 ▪ www.ehd-ins.com
what one precision machining shop
does against what another shop does.
The result is a business case for
making changes in order to improve
profitability.
What’s in it for you?
Each OCEC participant receives an
individual company Financial
Performance Report (FPR) analyzing
your company. This report compares
your financial performance to
industry benchmarks and to others in
the same line of business category;
tools & dies, molds, general precision
machining, aerospace machining,
special machines, production
operations, and sheet metal
fabrication.
Sorry, my information is confidential.
To guarantee that no one on the
NTMA staff or in the NTMA
membership ever sees another
company’s data, NTMA has
contracted with Mackay Research
Group, an independent research firm,
to independently conduct this survey.
Mackay Research Group
processes 2,000 survey a year.
Participant’s data is aggregated in
a way that prevents identification of
any individual company’s results.
Mackay Research Group staff has
been conducting Financial
performance surveys and
compensation surveys for more than
30 years.
Mackay Research Group has
conducted the OCEC and Wage &
Fringe Benefits report for NTMA
since 2002.
Is the feedback really worth anything?
“I was able to double my line of
credit at the bank by using my
individual Financial Performance
Report to convince my banker that I
(Continued from page 8)
OCEC (Cont.) was one of the high-profit firms in
the industry.”
“Thanks to the FPR we doubled
our profit in three years.”
The OCEC study provides you with
the tools you need to identify
industry financial performance
benchmarks, to identify the best
practice performance based on the
top 25 percent of the companies in
the industry, and to identify your
company’s strengths and
weaknesses versus those industry
benchmarks.
Page 10 PRECISION PITTSBURGH
and encourage personal responsibility for health and actions. Each program ran separately from the other, and there
was little consideration for how one program affected the other. Although these programs have had some success,
they are almost always reactionary in nature and implemented AFTER a claim or claims have occurred.
Health related productivity losses (absenteeism and presenteeism) are costing companies billions of dollars.
Simplified, employees that do not show up for work are not productive. Workers that manage to stumble into work
just to be “present” aren’t very productive either.
Common sense dictates that safe, healthy people perform better than injured, unhealthy people. Just because an
employee is present or hasn’t had a lost time injury doesn’t mean they are healthy and productive. The best safety
and health programs realize this and strive to develop the most productive employees by engaging them in a results-
based wellness program as part of their overall risk reduction and prevention
strategy.
So, what’s the answer? The latest research shows that the most effective safety
and wellness programs are proactive and recognize that both employee safety and
employee wellness are relevant. A recent study in the Journal of Occupational and
Environmental medicine supported this proactive, all-encompassing practice.
“Both health protection and health promotion interventions are best achieved
when they are working in concert. The whole becomes greater than the sum of its
parts,” The authors stated.
(Continued from page 1)
(Continued on page 11)
HEALTH (Cont.)
Page 11
In addition, “In this new environment, where the
pressure on both workers and employers is intense,
where health costs are skyrocketing and chronic
disease, safety and environmental hazards pose new
threats, health promotion and health protection
measures aimed at the nation’s workforce could have
significant long-term impact, potentially saving
billions in costs.”
Consider this: a healthier employee will not only have
less costly health insurance claims, but, according to
statistics, they will be more productive, and absent
less. The statistics also show that should they become
injured on the job, their claim costs will be lower, and
they return to work sooner than an unhealthy
employee. So really, poor employee health is a
company issue, just not an employee benefit problem.
Back to those two distinct problems: escalating health
insurance premiums and costly workers’
compensation claims. We believe that these two
problems can be served by a common solution: build
(Continued from page 10)
and implement health management programs designed to
provide accountability and support structures that
encourage employees to improve their health.
We have learned that doing nothing is a poor business
strategy and subsequently has consequences. Your
workforce is aging and their health is declining. You see
that reflected in the rising cost of your health insurance
and workers’ compensation claim costs. A case study
written by our health management partner provides an
overview of a primarily male, blue-collar manufacturing
company’s innovative approach that combined benefit
(Continued on page 15)
HEALTH (Cont.)
Page 12 PRECISION PITTSBURGH
"True free trade - without currency
manipulation, foreign VAT taxes,
industrial subsidies and other cheating
tactics - is supposed to produce rough
balance among countries over time. Our
failed trade policy enables or ignores
foreign trade cheating, resulting in many
years of destructive trade deficits, job
losses and economic decline. A national
goal of balanced trade would establish
the proper performance metric to judge
whether our trade policy is failing or
succeeding. The best means to achieve
that goal should flexibly change
depending upon a continuing assessment
of which strategic challenges are faced in
any given year."
(Continued from page 3)
PLAN NOW FOR THE NTMA LEGISLATIVE CONFERENCE
BALANCED TRADE (Cont.)
Date: May 1-3, 2017
Hotel: The Westin Washington DC City Center
1400 M St. NW
Washington, DC 2005
Room Rate: $299 plus tax/night
For reservations and details: [email protected]
QMS certified to API Q1, ISO/TS 29001, and ISO 9001:2008
Page 13
TRUMP (Cont.)
House GOP members, and a handful
of moderate Senate Republicans.
Of significant
interest to
metalworking
manufacturers
is an overhaul
of the tax code.
Since the campaign, and during the
transition from Candidate Trump, the
White House and House Republicans
are closer now than at any previous
point on their tax reform priorities.
While individual income tax rate
reform seems politically difficult at
this point, there is significant
optimism for general business and
international tax reform to move
under a separate Budget
Reconciliation measure later in the
spring, also requiring 50 GOP Senate
votes, as with the ACA repeal.
Most proposals call for a 20 or 25
percent top corporate tax rate and a
similar level for pass-through income,
such as Subchapter S Corporation,
LLC, and partnership businesses.
This would clearly help the vast
majority of metalworking
manufacturers and NTMA has long
called for parity between C-
Corporations and the pass-throughs
that make up most of manufacturing
companies in the U.S. To account for
the loss of income tax revenue,
policymakers will likely eliminate most
deductions and credits used by
businesses and individuals.
Lawmakers are considering keeping
the R&D Tax Credit and allowing for
100 percent business expensing;
eliminating the need for Section 179
Equipment Expensing and Bonus
Depreciation.
However, eliminating deductions and
credits alone will still create an
untenable hole in the deficit levels
leading House GOP tax writers last
summer to propose a Border
Adjustable Tax imposed on imported
products and services. Items wholly
produced and sold in the U.S. would
(Continued from page 5)
not have the tax, but foreign-sourced
raw materials and imported
consumers goods would face a
penalty. For the Trump
Administration, this could provide a
single solution for two problems –
how to reduce offshoring and imports
while also making the business tax
code more globally attractive for U.S.
companies. The debate over a Border
Adjustable Tax is just beginning and
many questions remain, particularly
from consumer groups, retailers, and
manufacturers who rely on global
supply chains.
During the transition, Trump’s staff
were wise to
read up on the
squandered
opportunities of
Obama’s first
few months in
office. Part of
those lessons
learned though
will undoubtedly
lead the
administration
to go it alone at
times, not only
often without
Democrats, but
sometimes without Congressional
Republicans.
There is no question the administration
assembled a strong lineup with vast
business experience. What we will see play
out in the first six months is whether the
skills of the private sector can translate to
the government playing field.
Omar Nashashibi is a founding partner at
The Franklin Partnership, LLP, a bi-partisan government relations firm retained by the National Tooling and Machining Association in Washington,
D.C.
Page 14
much money to spend on marketing.
Every business owner has their own
thoughts on the above subjects and
there is no one correct answer. That
said, in my experience I’ve found that
current customers, especially larger
companies, can often be a great
source of new orders.
While the above statement may seem
somewhat obvious, many companies
don’t do all that they can to help
make this happen. Positioning
yourself for additional business starts
with “delighting” your customer with
respect to current business / orders.
The word “delight” is very subjective,
and its meaning will vary depending
on different customer needs. Truly
delighting often requires more than
shipping a quality product on time.
This is where it’s critical to really
understand your customer, learn from
them what is important and then
excel at those points. If you can truly
impress your current customers they
will be your best sales force, helping
to generate additional business within
their company and perhaps beyond.
Below are a handful of suggestions
that may help in this process:
Visit your customer. Talk face-to-
face and ask what else you can do
to provide superior products and
support.
If you are running late on a
delivery or if something else isn’t
going just right, offer free shipping
or give a discount to ease the pain.
If practical, hand-deliver the item
to the customer yourself. Giving
that personal touch shows the
customer you really care beyond
just words. Don’t be short
sighted about spending a little
money today as this could earn
you thousands in the future.
(Continued from page 2)
Add value by offering
manufacturing insight as it
pertains to their designs that
could yield cost savings or a
more reliable product – be a
real partner.
Deliver early if you know it
will help them.
Unplanned phone calls to the
customer periodically to just
let them know that all is okay
and on schedule with current
orders.
Anyway, you get the idea.
I also mentioned “good” orders
above. One of the defining factors
of a good order would be the
terms and conditions. Over the
years I’ve noticed that terms and
conditions associated with
purchase orders have become
more caustic. Many standard PO
terms these days contain things
like “fit for purpose,”
consequential damages or
MANUFACTURING CHALLENGES (Cont.)
financial penalties. It is critical that
you read and understand these
terms, allowing you to make
informed decisions regarding risk
and what you choose to accept. In
short, the “fine print” really matters
especially when something goes
wrong with an order. On a positive
note, many companies are willing to
negotiate more favorable terms if
asked. For repeat customers,
typically you need only do this once
and then all follow-on orders will be
covered under the new terms or what
are sometimes called “special” terms.
Like with most things, there are
many more details behind this
subject and it may be a good idea to
become more familiar if you are not
already.
I hope you’ve found this helpful —
and all the best until next time.
Page 15
HEALTH (Cont.)
plan design with cutting edge
strategies around data, incentives,
health risk management and individual
accountability. The results were
remarkable.
Prior to implementing this new
combined strategy, the employee share
of medical costs were increasing at a
rate of 6-8 percent each year, while
wages were only increasing at a rate of
1-2 percent. Employee cost sharing
was at 35 percent of the group’s
overall costs. Since beginning their
aggressive approach to risk reduction,
their health plan costs were flat for six
years. They have seen their healthcare
contributions remain steady and even
decrease in some years, effectively
lowering medical contributions over
the course of six years. At a time
where the employee share of health
care costs experiences an average
increase of 8-9 percent annually, this
is a major victory.
Workers’ compensation benefits pay
the providers of health care for injured
workers, and pay cash benefits to
workers whose injuries prevent them
from working. Due to rising health
care costs during the past 30 years, the
share of total workers’ compensation
benefits attributable to medical benefits
have increased significantly; from 29
percent in 1980 to more than 50 percent
in 2013. About 33 states currently spend
more than half of their workers’
compensation outlay on medical care for
injured workers. In the US, cash benefits
to injured workers and medical
payments for their health care totaled
$63.6 billion in 2013, an 8.2 percent
increase over 2009. Medical payments
increased by 10.3 percent to $31.5
billion, and cash benefits to injured
workers increased by 6.2 percent to
$32.0 billion.
To us, the solution is simple. Companies
need to take a proactive approach to
impact their overall costs and employee
health. Unless you are willing to try
something new, you will likely spend
more money each year on healthcare
costs and helplessly watch as your costs
continue to increase each year.
Employers across the country need to
take a new, proactive approach to health
management to reverse the trend of
declining health and increased costs.
What do you have to lose?
For more information on how to successfully manage your total cost of risk, contact Mark Zukowski at 855.860.0277 or Julie Evarts at 800.544.7292.
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