Are You Thinking about IT Outsourcing? Top Reasons, Risks and Rewards
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SESSION ID: #RSAC Lakshmi Hanspal Are you thinking about IT Outsourcing ? Top Reasons, Risks and Rewards TECH-F03 PayPal Inc. @lakshmihanspal The views expressed in this presentation are my own, and not those of PayPal Holdings, Inc. or any of its affiliates
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Transcript of Are You Thinking about IT Outsourcing? Top Reasons, Risks and Rewards
SESSION ID:
#RSAC
Lakshmi Hanspal
Are you thinking about IT Outsourcing ?
Top Reasons, Risks and Rewards
TECH-F03
PayPal Inc.@lakshmihanspal
The views expressed in this presentation are my own, and not those of PayPal Holdings, Inc. or any of its affiliates
#RSAC
How do you approach “IT Outsourcing” ?
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#RSAC
Our Journey Today
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Trends in Outsourced IT Services
Top Reasons to Outsource IT
Top Risks in IT Outsourcing
Top Rewards in IT Outsourcing
Key takeaways for you
#RSAC
Trends in Outsourced IT Services
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Outsourced IT services
Network
(Buildout /
Monitoring)
Help Desk /
Customer
Support
Data
Centers
(Web scale)
Content
Creation &
Hosting
(Business
Apps)
Which IT services are being outsourced ?
What is the predicted trend for 2016 and beyond ?
IoT
Security
Big Data
Analysis
Vulnerability
Mgmt
(Scanning
and Pen
Test)
Threat
Intelligence
(Crowd
sourced)
#RSAC
Reduce Cost
Focus On Core
Speed to Market
IT Talent
Efficiency
ConserveCapital
CompetitiveEdge
Top Reasons to Outsource IT
What are current business drivers?
What are trending business drivers?
#RSAC
Top Risks in IT Outsourcing
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REPUTATIONAL
TRANSACTIONAL
OPERATIONAL
CONTRACTUAL
COMPLIANCE
IP Theft, Breach
Confidentiality, Insider Threat
Functional Misfit, Scalability, Business Continuity, Risk Transparency, Language, Culture, Timezone
Vendor Lock-in, Vendor Performance, Fees/CostsSub-contracting
International, Regional, Functional
What risks should you consider?
How does trending of business drivers affect these risks?
#RSAC
Top Rewards to IT Outsourcing
What are the benefits to outsourcing?
Are these perceived or actual rewards ? How can they be measured ?
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3040
80
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7060
50
Bottom Line
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20
10
3040
80
90
7060
50
Technology
0 100
20
10
3040
80
90
7060
50
People
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20
10
3040
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50
Operations
Retention of Talent
Business Focus
State of the Art
Risk Aligned
Predictable Opex
Redirect Capital
Agile
Scalable
#RSAC
Key takeaways for you – Near Term
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For your existing outsourced services, understand roles and responsibilities for:
Breach notification
Vulnerability management and reporting
Key management
Identity management and provisioning (apps and users)
Administration and access control
Identify and align with business and regulatory constraints
#RSAC
Key takeaways for you - Strategic
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For your next outsourcing opportunity:
Clearly identify and articulate the compelling business drivers for steering in this direction
Strive for risk transparency on associated risks when someone else is running your critical part of the business
Enumerate and measure the benefits expected to be reaped
#RSAC
Interested in More Info on Outsourcing Trends?
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Coming Soon: Outsourcing Trends Publication Series
March 2016: Crowd Sourced Threat Intelligence
April 2016: IoT Security
May 2016: Big Data Analysis
June 2016: Vulnerability and Pen Testing
https://www.paypal-engineering.com
