ArcaStream Enhanced ESS Management and Software...• Hardware, firmware, driver upgrades • ESS...
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ArcaStream Enhanced ESS Management and Software Premium Services and Soſtware Make ESS More Useful and Easy to Manage ArcaStream Enhanced ESS Management delivers premium managed services and soſtware for IBM Elasc Storage Server. ArcaStream Enhanced ESS Management is designed for organizaons that want to exploit the power and flexibility of IBM Elasc Storage Server and IBM Spectrum Scale, but keep the focus of their vital IT resources on their core business – freeing them to support other crical tasks, while enjoying worry-free ESS operaon. ArcaStream Enhancements to ESS and IBM Spectrum Scale ArcaStream builds on top of IBM Spectrum Scale, delivering innovaon across three areas: advanced soſtware that expands IBM Spectrum Scale’s abilies, making it more useful and easier to deploy and manage; comprehensive soluon design, to make sure customer workflow requirements and integraon goals are met and exceeded; and all-inclusive, expertly delivered “disk to desktop” unified services and support. Complete ESS Experience Expert Hybrid Managed Services for IBM Elasc Storage Server ArcaStream extends your administraon team with trusted and knowledgeable support providing proven remote management of ESS daily operaon, mainte- nance, tuning, opmizaon, problem determinaon and resoluon – including pro- tocol node, workflow and applicaon integraon – ensuring that your ESS system runs at peak efficiency. An Industrial Strength, Fully Supported, Robust, Easy to Manage Storage Plaorm The result is an easy to manage, scalable, high performance storage system with centralized control of all file system components from a single interface employing graphical interfaces for common tasks, and Python and REST APIs for file system automaon and workflow integraon. ArcaStream storage monitoring, alerng and performance analycs are tailored to the exact needs of the administrave work- flow and empower the organizaon with unprecedented insight into data usage and trends. Highlights Comprehensive Soluon Design • Extensive, in-depth analysis of exisng environment focusing on workflow requirements, storage, network, and applicaons • Idenfy issues and bolenecks • Design soluon architecture including hardware, soſtware configuraon and procurement guidance • Integrated system build and implementaon Unified Services and Support • “Disk to desktop” holisc soluon understanding • Direct access to knowledgeable experse – no “briar patch” support • Hybrid managed service: regular maintenance tasks such as firmware and upgrades are handled by ArcaStream support, rather than the customer’s technical staff • Alerts generated by the system are proacvely invesgated and escalated by ArcaStream support • Single point of contact mul-vendor incident management ensures SLA’s and top-quality support experience is delivered • Automated weekly health checks Advanced Soſtware • Centralized control of all file system components from a single interface • Pythonic and REST-compliant toolset can be used to automate Spectrum Scale operaon and create customized web interfaces • Vastly reduced complexity for otherwise difficult to manage file system components • Monitoring, alerng, search and analycs Advanced Software
Transcript of ArcaStream Enhanced ESS Management and Software...• Hardware, firmware, driver upgrades • ESS...
ArcaStreamEnhanced ESS Management and Software
Premium Services and Software Make ESS More Useful and Easy to ManageArcaStream Enhanced ESS Management delivers premium managed services and software for IBM Elastic Storage Server. ArcaStream Enhanced ESS Management is designed for organizations that want to exploit the power and flexibility of IBM Elastic Storage Server and IBM Spectrum Scale, but keep the focus of their vital IT resources on their core business – freeing them to support other critical tasks, while enjoying worry-free ESS operation.
ArcaStream Enhancements to ESS and IBM Spectrum ScaleArcaStream builds on top of IBM Spectrum Scale, delivering innovation across three areas: advanced software that expands IBM Spectrum Scale’s abilities, making it more useful and easier to deploy and manage; comprehensive solution design, to make sure customer workflow requirements and integration goals are met and exceeded; and all-inclusive, expertly delivered “disk to desktop” unified services and support.
Complete ESS Experience
Expert Hybrid Managed Services for IBM Elastic Storage ServerArcaStream extends your administration team with trusted and knowledgeable support providing proven remote management of ESS daily operation, mainte-nance, tuning, optimization, problem determination and resolution – including pro-tocol node, workflow and application integration – ensuring that your ESS system runs at peak efficiency.
An Industrial Strength, Fully Supported, Robust, Easy to Manage Storage Platform The result is an easy to manage, scalable, high performance storage system with centralized control of all file system components from a single interface employing graphical interfaces for common tasks, and Python and REST APIs for file system automation and workflow integration. ArcaStream storage monitoring, alerting and performance analytics are tailored to the exact needs of the administrative work-flow and empower the organization with unprecedented insight into data usage and trends.
Highlights
Comprehensive Solution Design• Extensive, in-depth analysis of existing
environment focusing on workflow requirements, storage, network, and applications
• Identify issues and bottlenecks• Design solution architecture including
hardware, software configuration and procurement guidance
• Integrated system build and implementation
Unified Services and Support• “Disk to desktop” holistic solution
understanding• Direct access to knowledgeable
expertise – no “briar patch” support • Hybrid managed service: regular
maintenance tasks such as firmware and upgrades are handled by ArcaStream support, rather than the customer’s technical staff
• Alerts generated by the system are proactively investigated and escalated by ArcaStream support
• Single point of contact multi-vendor incident management ensures SLA’s and top-quality support experience is delivered
• Automated weekly health checks
Advanced Software• Centralized control of all file system
components from a single interface• Pythonic and REST-compliant toolset
can be used to automate Spectrum Scale operation and create customized web interfaces
• Vastly reduced complexity for otherwise difficult to manage file system components
• Monitoring, alerting, search and analytics
AdvancedSoftware
For more information on all ArcaStream Solutions:T: +44 (0)845 052 3721 | E: [email protected] | Tw: @arcastream
Complete Data Awareness ArcaStream Enhnanced ESS Management comes with a dynamic analytics engine that provides information on how data is being created and used over time. This intelligence gives administrators the insight needed to make the right expansion decisions and provides a robust reporting mechanism for chargebacks.
Capacity Analytics
Rapidly Locate Valuable Data with ESS Enhanced Management SoftwareFinding data is easily facilitated with the included search function that can auto-matically harvest user and application metadata from files. Lost files can be found by metadata type with a simple drill down interface that generates proxy images, videos, audio and documents for quick browse.
Powerful, Easy Search Interface
ArcaStream Proactive Support• 24 x 7 system remote monitoring• Weekly system health-checks• Hardware, firmware, driver upgrades• ESS software stack upgrades for
Spectrum Scale Filesystem, Red Hat Linux OS, and Protocol Node
• Proactive notification of bugs/issues for full stack
ArcaStream On Demand Support• Support Desk, Phone Helpline, Web
Portal, Email• ArcaStream Levels 1, 2 and 3 Software
Support backed up by IBM Level 1 / Level 2 and Spectrum Scale Development
• IBM ESS vendor management, logging, managing support calls to IBM
• Escalation as required
Additional Support Provided• Bi-Annual Solution Performance review• Upgrade planning consultancy for
system hardware / software refresh• Access to ArcaStream Contextual
Training Collateral• Access to ArcaStream Knowledgebase• IBM Spectrum Scale storage
management policy review, implementation, management
• Network topology review and tuning• Annual ESS software upgrade
ArcaStream ESS Support Flow• ArcaStream assumes responsibility
for single point of contact with ESS customer
• ArcaStream manages problem situations on behalf of customer
• ArcaStream and IBM Level 1 / Level 2 interact as necessary
• ArcaStream is manager of the problem resolution
