Training for successAppointment and Training Contact 1

Do not be misled by claims that high earnings are easily achieved.

Live life on your terms

When you become a Justine independent Sales Consultant, you are your own boss. You set your own goals, and you create your own financial rewards fuelled by your own energy and enthusiasm.

You can start a business with a proven path to success enjoyed by women throughout South Africa.

Welcome to the world of Justine

At Justine, we believe that the most effective way to improve society and change the world is by helping to improve the lives of women everywhere. Our mission is to empower women from all walks of life and help them create better lives for themselves and their families.

Justine was founded on a shoe string and a dream in May 1973 by Paul Symes, a brilliant and uncompromising cosmetic chemist and Veronica Devine a dynamic and inspiring marketer. The shoe string had a small budget and a large supply of optimism. The dream was to produce South African skincare products, which were on par with the very best that the world had to offer. What came out of this dream was our now legendary Justine Tissue Oil. This is still our top-selling product. The dream and the synergy of nature and science established by Paul and Veronica, are still part of the Justine tradition.

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Through cutting-edge

technology, Justine aspires

to be the leading skincare

brand in South Africa by

inspiring and empowering

women to achieve greater

earning potential and

personal success

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A proud tradition of empowering women

We believe that when women are empowered, they have the ability to make their dreams a beautiful reality. Nowhere is this commitment more evident than in our philanthropic efforts led by the Avon Foundation. Avon Justine has raised over R6 million since 2001 to support the iThemba Crusade of Hope in the fight against breast cancer.

The Justine Legend

Justine is one of South Africa’s leading locally developed cosmetic houses and delivers a range of sophisticated skincare products specially formulated for the South African climate. In line with this philosophy, Justine keeps up-to-date with the latest international skincare research to present you with expertly formulated products that address the specific needs of your skin, reinforcing Justine’s image as a true skincare authority.

Become part of a

powerful network of

enterprising Consultants

who are the very heart

of a company with an

unwavering commitment

to women – join the world

of Justine.

Justine’s research and development keep us on the leading edge of beauty

You can trust Justine to be the leader in the latest and most effective products through our commitment to research and development. Here, the science of beauty and nature is combined with social conscience: Justine’s dedication to the safety and effectiveness of our products is legendary.

Justine offers you an earning opportunity equal to your ambition

Build a successful direct sales business by selling a broad range of quality beauty products that you can present with pride and confidence. As a Justine independent Sales Consultant, you will benefit from stability, integrity, and a satisfaction guarantee on all Justine products.

The Justine advantage• Minimalstart-upcosts• Independence–youworkfor

yourself• Setyourownhours• Completesupportandtraining

available for your sales success

Justine’s three simple steps for success• SellJustine’sworld-classbeauty

products to build a personal customer base.

• ShareJustine’sgreatearningopportunity with others.

• Showothershowtodothesame.

With Justine you’re in business for yourself, not by yourself

You have the resources of a corporation focused on your success. You’re offered proven methods for building a loyal customer base.

You also have access to a broad range of sales and development tools.

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Justine offers you the support you need to succeed with results-oriented training systems that include group sessions and one-on-one coaching.

Justine celebrates and rewards your success as you build your personal sales and grow your team• Rewardsanddiscountsexclusive

to new Consultants• Specialoffersonnewproducts

exclusive to all Consultants• Salesaidsmadeavailabletoall

Consultants to help grow their businesses

• Exclusiveprizes,recognitionandaward trips to fun destinations for top performers

What are your dreams?q Buy my own homeq Financial independenceq Pay for my children’s educationq Travel abroadq Swim with the dolphinsq Buy a new carq Enjoyflexiblehours

q Enjoyaspaweekendq Go on a shopping spree q Take a cruiseq Buy a boatq Be my own boss

List a few of your dreams:Short-term dreams

Medium-term dreams

Long-term dreams

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Starting your Justine business is as easy as ‘Who do you know?’

From your neighbour to your co-worker, grocer and best friend – you’ll be amazed by how many potential customers are waiting for your call!

Check your address book and cell phone.

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The Justine Brochure

Justine Brochures are updated with new offers every month, giving you the perfect opportunity to stay connected with your customers. Your enthusiasm, combined with the Justine Brochure, is a great way to build a loyal customer base both in person and online.

Justine helps you reach even more customers by offering support material for new product launches, etc.

You have the power to increase your earnings every month

Your Justine earnings depend on the power of direct selling combined with your energy and drive. You’ll learn how to quickly and effectively build your customer base.

You have the power to create a winning business enterprise

Justine offers you an earnings potential when you consistently grow and delliver service to your customer base.

The Justine Cycle of Success

Find customers

Present brochure/samples and demo products

Submit order and receive products

Deliver products, collect money, obtain referrals

Earn from personal

sales

Pay Justine & pay yourself

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There are two types of Consultants:

1. Cash Consultant

What this means

After your registration form is

processed, Justine will request

payment of your order before it’s

dispatched.

How it works

• Youcanaskyourcustomerstopay

upfront for their orders or when

you deliver their products. If they

choose to pay later you have to

ensure that you have enough

cash in reserve to pay for the

order before it is dispatched.

• Ifyouneedyourcustomerstopay

up-front, why not start with your

own family and friends as your

first customers? They will not mind

paying in advance.

• Ifyoupayregularlyandyour

account is managed responsibly,

Justine may change your status to

an Account Consultant after three

months.

2. Account Consultant

What this means

After your registration form is

processed, Justine will give you a

credit limit which will allow you to

place orders within that limit.

How it works

Yourorderswillbeprocessedand

delivered to you to distribute to

your customers. Payment should

be collected on delivery and your

Justine account paid on time.

It is very important that you pay your

account on or before the due date.

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How high do you want to soar?

With Justine, you set your goals. We’ll help you achieve them. Your drive and ambition put you in control of your business and earnings potential.

Category Discount level %

Skincare, Tissue Oil and sun care 25% discount

Beauty care, foot care, hand care, body care, and fragrance

22% discount

Customer order builders (non-cosmetic, fragrance, toiletries)

10% discount

Sales aids (brochures, sachets, vials, demo products, etc)

0% discount

• R12administrationfeeonordersdeliveredtothePostOffice;andaR24administration fee on orders delivered door-to-door

• IftheorderismorethanR1600thedeliverytothePostOfficeisfree;and door-to-door is R12

• OrdersmustbetothevalueofR350ormoretobeprocessed.

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Five basic steps to Justine success

1. Approach customer: Start your conversation with a

compliment.

2. Determine the customer’s needs

Ask open-ended questions: ‘What skincare products do you currently use?’

3. Present and sell the benefits Show the Brochure and match

their needs with the appropriate Justine product.

4. Answer questions and overcome objections

Use the Felt-Found technique to reassure the customer/prospect:

‘My customer, Claire, felt the same way, but after trying the product, she found that it made her skin look younger and fresher.’

5. Close the sale Ask for the order: ‘How many

would you like to order today?’ Then continue by asking, ‘Who do you know who would like to see a Justine Brochure, or learn about the Justine earning opportunity?’

Your first month’s checklistPrepare for success• Registeratwww.justine.co.za.• Attend the available training

courses.• CompleteTrainingContacts2,

3 and 4.• ReviewtheJustforYouforproduct

news and selling tips.

SELL products• Contactthepeopleonyour‘Who

do you know?’ list.• UseJustine’s‘FiveBasicStepsto

Success’.

SHOW others how you enjoy Justine• Yourenthusiasmcanbe

contagious.

Goals and next steps

Number of customers

Average order

Total sales

Discount earned

NCDP achieved

First month goals

Number of customers

Average order

Total sales

Discount earned

NCDP achieved

Second month goals

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Number of customers

Average order

Total sales

Discount earned

NCDP achieved

Third month goals

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Key dates and information

District no.

Account no.

Your Business Leader’s name, telephone numbers and e-mail address

Your Sales Manager’s name,telephone numbers and e-mail address

I will phone you on

Appointment to conduct Training Contact 2

Next Justine meeting

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Justine Consultant Service Tel: 0860 10 23 45

e-mail: justine.queries@avon.com

Placing an order Website:www.justine.co.za

Proof of payment Fax: 011 305 7301

Balance of account SMS*:SMS*:Example

31395Balance<space><account number>Balance 1234567

Location of order SMS*: SMS*:Example:

31395Where<space><account number>Where 1234567

Useful contact information

* Standard SMS rates apply.

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NOTES

Avon Justine70 Grayston Drive

Sandton 2196

Tel: 011 245 7000

Fax: 011 245 7001

Justine Customer Care Line:0860 10 23 45

www.myjustine.co.za

Justine cares aboutthe environment.Please recycle. Our brochures are printed on

Sappi Triple Green (60% sugar cane fibre,

chlorine free and sustainable afforestation).