Appendix 2 - Statement of Compliance

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Ref.

3.2 Services description

Scope of the service

3.2.1Contractor is committed to perform preventive and corrective maintenance visits to all Fiber Cable

Routes and SDH Sites , as listed in Appendix 6.2

3.2.2

Contractor is committed to accept all new SDH Sites or new Fiber Cable Routes assigned to him. For

avoidance of doubt, Contractor is committed to perform all Services, as specified in Appendix 2, to all

new SDH Sites or new Fiber Cable Routes assigned to Contractor.

3.2.3

Contractor shall perform Preventive Maintenance and Corrective Maintenance to the SDH Sites or

new Fiber Cable Routes in accordance with the activity matrix, as specified in Appendix 2. Preventive

Maintenance shall be performed on a regular basis according to the following frequencies: XXXX

3.2.4 Corrective Maintenance shall be performed upon the request of the Purchaser.

3.2.5

When Contractor is located in the SDH Site or working on any part of the Fiber Cable Route of the

Supplier, he shall interact with Purchaser's Field Services, if and when required, following remote

assistance instructions to solve failures.

Reporting and maintenance follow up

3.2.9Contractor shall, if requested by Purchaser, participate in weekly follow up meetings with Purchaser.

3.2.10

Contractor shall each month deliver a time schedule of the Preventive Maintenance for the upcoming

month, as specified in Appendix 4. The time schedule of the upcoming month shall be sent by

Contractor no later than the last working day of the month.

3.2.11

Contractor shall perform Preventive Maintenance to the SDH Sites and Fiber Cable Routes and

deliver a Maintenance Report for each visi t per SDH Site and each Hop of Fiber. The Maintenance

Reports shall be based on the template specified in Appendix 3.

3.2.12

In order to spread out the monthly Maintenance Reports over time, Contractor is committed to send at

least 25% of all appl icable monthly Maintenance Reports every week. 100% of all monthlyMaintenance Reports shall be sent by Contractor no later than the last working day of the month.

3.2.13

For each report, Contractor shall take a list of digital pictures as specified in Appendix 3. When

requested by the Supplier, Contractor shall include in the picture the newspaper of the day as a proof

of the date it has been taken.

3.2.14

For each visit on a SDH Site, Contractor shall keep and update the logbook on the SDH Site, where

every Contractors personnel working or visiting the SDH Site shall be properly registered.

3.2.15

When Maintenance Reports are delivered, the assigned supervisor shall review and approve the

reports. If the reports are not accepted, Contractor shall without undue delay, correct them.

3.2.16

When performing Corrective Maintenance or repairs, Contractor shall deliver a report of the task,

including pictures before and after the repairs, based on the template specified in Appendix 3. If

Purchaser does not approve the repairs, Contractor shall without undue delay, redo the repairswithout extra charge. Contractor is not allowed to charge repairs that have not been approved by

Purchaser.

3.2.17

Every month Purchaser reserves the right to perform random audits on 3 SDH Sites and 3 Hops of

Fiber Cable maintained during the month before, based on the Maintenance Reports. If the audit

shows that at least 2 SDH Sites out of 3 or 2 Fiber Cable Hops out of 3 are not coherent with the

report, Contractor shall, without undue delay, redo the maintenance visits of all SDH Sites and Fiber

Cable Routes of the past month without extra charge.

Equipment and spares

3.2.25Contractor shall provide his own equipment for measurement and maintenance to his teams including

at least those listed in Appendix 7.

3.2.26Contractor shall bear the cost for all low cost spares, like duct tape, bulbs, garbage bags, light

switches, electrical plugs, labels and non specialized fuses.

Services description and l

Item


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3.2.27All corrective infrastructure maintenance, in which special ized materials are needed, will be paid

according to the pricelist in Appendix 8.

3.2.28

If the materials used are not contained in the pricelist, Contractor shall provide a quotation to

Purchaser before providing the materials. If Purchaser does not agree on the quotation, Purchaser

can provide the materials.

3.2.29

Contractor shall request Purchaser's written agreement before performing any repair that requires

more than 200 USD of spare materials, even if they are included in the pricelist specified in Appendix8.

3.3 Lead times

3.3.1

Contractor is committed to have regional maintenance centers in order to comply with the Lead

Times. The locations of these regional maintenance centers shall be approved by Purchaser in

writing.

3.3.2

In case of a failure reported by the Purchaser to the Contractor, Contractor shall reach the SDH Site

or Fiber Cable Hop affected and repair the failure according to the lead times defined in the contract.

3.3.3SDH Site and Fiber Cable Hops Priorities and associated lead times are fully detailed in Appendix 5.


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Respondent's

Compliance

Respondent's Justification

(mandatory if not fully compliant)

ad times


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# Preventive

Maintenance

Corrective

Maintenance

1 Fiber Cable Maintenance

1.1 Fiber Cable Route

1.1.1 Monthly visual inspection of cable layout of the whole network (12 times per year)

1.1.2 Cut and clear bushes, trees, branches less than 1 meter away from fiber cable and pole

1.1.3 Fix the installation of fiber cable too loose and less than 4 meter from the ground

1.1.4 Replace any broken support or hanger on the poles (compare with specifications)

1.1.5 Realign any concrete pole not vertically standing (coordinate with owner if necessary)

1.1.6 Replace a missing label on a road crossing (that informs about the cable height)

1.1.7 Replace fiber cable closure if there is any crack with risk to water infiltration

1.1.8 Inspect and fix the bend of the fiber cable on curve points (compare with specifications)

1.2 SDH Sites

1.2.1 Visit all SDH sites to clean dust1.2.2 Check Fan for Mini Shelter

1.2.3 Check any abnormal situation (water leak, stolen equipment, etc.)

1.3 Generator on SDH Sites1.3.1 Remove any equipment stored inside the generator house

1.3.2 Check around Generator if some oil leaking

1.3.3 Clean dust and grass inside the generator house

1.3.4 Check around External fuel Tank if some oi l leaking

1.3.5 Check external tank fuel level and refil l to the maximum if less than 75%

Task

Fiber Maintenance Activity


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Respondent's

Compliance

Respondent's Justification

(mandatory if not fully compliant)

atrix

Appendix 2 - Statement of Compliance

Documents

Transcript of Appendix 2 - Statement of Compliance