Aphasia Complaints rev4
Transcript of Aphasia Complaints rev4
Are you concerned about the care you are getting from an audiologist or speech-language pathologist?
Are you thinking about making a complaint about that care?
Complaints
Complaints
College of Audiologists and Speech Language Pathologists of Ontario (CASLPO). Pictures with kind permission from the Aphasia Institute 2016
OR
Speech-language pathologistAudiologist
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College of Audiologists and Speech Language Pathologists of Ontario (CASLPO). Pictures with kind permission from the Aphasia Institute 2016
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The complaints process
The College of Audiologists and Speech Language Pathologists of Ontario (CASLPO)
Protects you by investigating complaints
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College of Audiologists and Speech Language Pathologists of Ontario (CASLPO). Pictures with kind permission from the Aphasia Institute 2016
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Who can complain?
Anyone has the right to complain to CASLPO about its members.
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Speech-language pathologistAudiologist
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College of Audiologists and Speech Language Pathologists of Ontario (CASLPO). Pictures with kind permission from the Aphasia Institute 2016
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The complaints process
CASLPO makes sure that complaints are handled in a safe and sensitive way.
College of Audiologists and Speech Language Pathologists of Ontario (CASLPO). Pictures with kind permission from the Aphasia Institute 2016
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How does the process start?
Call the Director of Professional Conduct and/or the Registrar if you have a complaint about a CASPLO member or if you want to get more infomation.
Telephone: 416-975-5347 or Toll Free: 1-800-993-9459
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Complaints must be written or recorded. We can help you with this.
OR OR
College of Audiologists and Speech Language Pathologists of Ontario (CASLPO). Pictures with kind permission from the Aphasia Institute 2016
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Then...
The member may respond to the complaint within 30 days.
30
CASLPO may contact you for further comment.
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College of Audiologists and Speech Language Pathologists of Ontario (CASLPO). Pictures with kind permission from the Aphasia Institute 2016
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Investigating a complaint
CASLPO has an Inquiries, Complaints, and Reports Committee (ICRC). This committee reviews complaints. The members
of the committee are from the public and the professions.
College of Audiologists and Speech Language Pathologists of Ontario (CASLPO). Pictures with kind permission from the Aphasia Institute 2016
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The committee may...
Ask for an expert opinion
The committee will then review all of the information, and decide what to do.
Review patient records
Interview people or witnesses
College of Audiologists and Speech Language Pathologists of Ontario (CASLPO). Pictures with kind permission from the Aphasia Institute 2016
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The Decision
The committee can make any of the following decisions about the member.
1.2.3.4.5.6.7.
College of Audiologists and Speech Language Pathologists of Ontario (CASLPO). Pictures with kind permission from the Aphasia Institute 2016
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referred to CASLPO’s Discipline Committee.
1.2.3.4.5.6.7.
1.2.3.4.5.6.7.
1.2.3.4.5.6.7.
1.2.3.4.5.6.7.
The Decision
The member may be...
Discipline Committee
referred to another committee to inquire into incapacity.
Other Committee
College of Audiologists and Speech Language Pathologists of Ontario (CASLPO). Pictures with kind permission from the Aphasia Institute 2016
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required to come to CASLPO and appear before a committee to be cautioned. A caution is a formal warning with advice
on improving on an area of practice.
1.2.3.4.5.6.7.
1.2.3.4.5.6.7.
1.2.3.4.5.6.7.
1.2.3.4.5.6.7.
The Decision
The member may be...
required to attend a remediation program to help improve upon an
area of practice.
College of Audiologists and Speech Language Pathologists of Ontario (CASLPO). Pictures with kind permission from the Aphasia Institute 2016
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1.2.3.4.5.6.7.
1.2.3.4.5.6.7.
The Decision
The member may be...
sent a written caution, a formal warning.
Caution
Finally, the committee may decide that no action against
the member is required.
directed to complete an action the committee
feels is appropriate
1.2.3.4.5.6.7.
1.2.3.4.5.6.7. 1.
2.3.4.5.6.7.
1.2.3.4.5.6.7.
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College of Audiologists and Speech Language Pathologists of Ontario (CASLPO). Pictures with kind permission from the Aphasia Institute 2016
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The Decision
The committee will tell the member and the complainant, in writing, of their decision and their reasons.
Decision
Member Complainant
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Speech-language pathologistAudiologist
College of Audiologists and Speech Language Pathologists of Ontario (CASLPO). Pictures with kind permission from the Aphasia Institute 2016
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Appealing the decision
Health Professions Appeal and Review Board.
You or the member may ask for a review of the committee’s decision.
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Member Complainant
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Speech-language pathologistAudiologist
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College of Audiologists and Speech Language Pathologists of Ontario (CASLPO). Pictures with kind permission from the Aphasia Institute 2016
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Two types of decisions cannot be appealed; when the member is referred to the Discipline Committee or referred to another committee for incapacity inquiries.
Appealing the decision
1.2.3.4.5.6.7.
1.2.3.4.5.6.7.
1.2.3.4.5.6.7.
OR
No appeal
Discipline Committee
Other Committee
College of Audiologists and Speech Language Pathologists of Ontario (CASLPO). Pictures with kind permission from the Aphasia Institute 2016
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What do I do now?
To make a complaint or discuss issues in confidence, contact the Director of Professional Conduct.
The Director of Professional Conduct, College of Audiologists and Speech-Language Pathologists of Ontario
5060-3080 Yonge Street, Box 71 | Toronto ON M4N 3N1 416.975.5347 or 1.800.993.9459 ext. 221 | 416.975.8394 | [email protected]
This document was developed in cooperation with the Aphasia Institute.
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