Innovation ChurchGuest Services

GS

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Contents

This folder contains all of the tools we use to train our Guest Services Teams including:

1. Working with Volunteers: play-by-play action of what happens when you work with a new volunteer.

2. New Volunteers: play-by-play overview of the commitments and responsibilities of the volunteers in Guest Services.

3. Parking Team: play-by-play action of what happens when you serve on the Parking Team.

4. Worship Experience Prep Team: play-by-play action of what happens when you serve on the Worship Experience Preperatio Team.

5. VIP Hosts Team: play-by-play action of what happens when you serve on the VIP Host Team.

6. Greeting Team: play-by-play action of what happens when you serve on the Greeting Team.

7. Usher Team: play-by-play action of what happens when you serve on the Usher Team.

8. Get Connected Team: play-by-play action of what happens when you serve on the Get Connected Team.

9. Resource Center Team: play-by-play action of what happens when you serve on the Store Team.

10.Guest Services Director: play-by-play action of what happens when you serve as a Guest Services Director.

11.Guest Services Team Coach: play by play action for building relationships with volunteers inside AND outside the church walls.

12.Greeting Team Trainer: play-by-play action of what Greeting Team Leaders do when they help lead their teams and the tools to guide them through the process.

13.Usher Team Trainer: play-by-play action of what Usher Team Leaders do when they help lead the team and the tools to guide them through the process.

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Working with Volunteers

WORKING WITH VOLUNTEERS: play-by-play action of what happens when you work with a new volunteer.

1. The Table, Fellowship One (F1) and personal contact are your main tools for inviting people unto your Guest Services Team.

2. Key: Your ministry will not happen on Sunday’s if you do not prepare during the week. It will require prayer and a lot of personal inviting. You’re the team leader. a) It’s up to you. The good news is...with the Lord’s anointing, you’ll have

a great team. b) However, you’ll need to take ownership of it before the Lord. c) With the Lord’s help it will grow and you will have a positive influence

upon your team members - and your team members will have a positive influence upon Innovation and all who visit.

3. The Team Leader as Shepherda) As a Team leader you serve as a pastor for your Team members.b) Offer one-on-one encouragement, prayer and supportc) Meet socially as a groupd) Don’t forget your “huddles” each Sundaye) Remember to get your new members involved ASAP. Remove all

hurdles to their involvement.f) Keep in mind; if your Team is not a good fit, then help the volunteer

find a different place to serve at Innovation. We want this to be a good experience for all volunteers.

4. Steps for On-the-Job training (OJT) a) Call and meet the interested volunteer(s) on a Sunday before the

Worship Experience b) Before: Go over the GS Manual’s page description of the specific

ministryc) Have the new “potential” team member “shadow” someone from your

team d) After: Review how it went and ask if he or she would like to try it as

part of the team next time. e) If the answer is yes, give the volunteer copies of the New Volunteer

Handbook. Also, stay connected during the week for further discussion and questions.

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GS

New Volunteers NEW VOLUNTEER’S HANDBOOK: play-by-play overview of the commitments and responsibilites of a volunteer in Guest Services.

Ministry Description Volunteer’s Covenant Innovation Vision Three Soils Volunteer Evaluation Form - A & B Spiritual Gifts questionnaire

This section is written from the perspective of the New Volunteer. It is also contained in the New Volunteer handbook that is given to all new Ministry Team volunteers.

1. MINISTRY DESCRIPTION: (The single page description of the Team)

2. VOLUNTEER’S COVENANT: a) Operating with personal responsibility means that you will

approach your volunteer role as a priority in your life and make decisions that line up with that calling.

b) As a volunteer you will come in prepared every time you volunteer and bring your best because you realize that when the calling’s significant there’s nothing insignificant.

c) As a volunteer you will strive not just to arrive on time, but be a catalyst of the culture and be there early looking for opportunities to “jump in”.

d) As a volunteer you will set the standard for your team regarding communication. You will be the first one to respond to your leader and proactively find a replacement for when you will be out of town.

e) As a volunteer it is imperative that we watch out for each other as a TEAM. Use initiative and don't wait to be asked. Support your other GS teams if they need help.

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GS

f) As a volunteer you understand the weight and demand placed upon your Pastor, the staff and your leaders and will pray for them regularly.

g) As a volunteer you will prioritize your life and strive to grow in your relationship with Christ through personal application and participation in a LifeGroup.

h) As a volunteer you realize that you are a reflection of Jesus Christ as well as Innovation Church.

3. INNOVATION VISIONa) Vision breaks our bondage to small ideas!

(Luke 19:10) "For the Son of Man came to seek and save those who are lost." Here is the Gospel. Jesus came to this earth to reach out to those who are far from God and to rescue them. This is His vision. It is also the primary vision of God for each generation. Therefore, it seems obvious to us that this vision must also be the primary passion and mission for Innovation Church. So, how can we be a church for those who are far from God—those who are outsiders? Today, it seems that a line is being drawn between Christians and non-Christians. There is a growing animosity between the two—at least this is how it is being presented in our media and government. Some of this is the fault of misunderstandings and miscommunications. Sometimes people have had hurt feelings. Many within the media think of evangelical or born again Christians as judgmental and intolerant. And sometimes, there are immature Christians who behave that way.Nevertheless, we live in a generation that is hungry for a spiritual reality. Many believe there is more to this life but are suspicious of those who approach them with what they perceive as religion - which they often view as judgmental. Also, it may seem that the "stuff" many Christians are talking about just does not connect with their lives. We were wondering if Christianity in the first century was also like this, or was it more organic, more connected to the real world. Today it seems that many of our churches are devoted to sustaining religious traditions that those who are far from God are simply unmoved by. The church is asking them to learn a new language and accept the church's culture and style before

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they can become part of God's family. We do not think this lines up with what we know about Jesus. For example: Some of the religious leaders who hated Jesus once said: “He's a glutton and a drunkard, and a friend of tax collectors and other sinners!” (Matthew 11:19 NLT) We think this means that they saw Jesus treating those who are far from God as friends - meeting them where they were.

b) Jesus lived for OutsidersJesus cared about people, even laying His life down, for those who did not care about Him. Imagine what happens when the church really gets this!Consider this: The original church was filled with people who had practiced sex outside of marriage, worshipped anything but God, had sexual relationships with other person’s spouses, were pliable, easily influenced, without courage or stability, were men who had indiscriminate sex with other men, were crafty thieves, were those who always wanted more and those who were often intoxicated, being unable to think clearly, they were verbally abusive, always tearing others down and who, by force, tried to take what was not theirs. And yet these same men and women repented and became followers of Christ, being adopted into the family of Abraham, and came to be known as people of the Way because God paid for them, washed them and made them at home in His eternal family (see 1 Corinthians 6:9-11).Guess what? Nothing has changed. I'm sure each of us can find ourselves somewhere in this list. We were once far away from God. Now, as a group of Christ-followers, we invite those who are just like us to meet the Christ.

c) As a church we want to connect people to Jesus and to each other. This is our passion and mission. To do so we utilize methodologies that will attempt to reach people who are not interested in church. Rather than run from our culture we can choose to harness it to connect with people and show them God's timeless truths. Therefore, we gather together in a worship experience that is not designed primarily for ourselves but for those whom the Lord is seeking, those who are far from Him.

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d) How do we demonstrate this when we gather on Sundays? We create a non-traditional environment. We simply mean a church environment that is not concerned with or devoted to religion. Keep in mind that Jesus is incarnational. That is, He became like us (but without sin) so we could become like Him. The religious leaders rejected Him because He did not live up to their religious expectations.So also, we are to be incarnational. As a church, we become like those who are far from God (but without sin) so those who are far from God can draw close to God.

e) How can we do this without watering down the gospel?Jesus did it and made the gospel come alive. So also with us, the message must remain vibrant and life changing. At our Sunday Worship Experience we want to accomplish four things:1. Welcome: We want each person to be welcomed as if they

just walked into a five star restaurant. Even those who are far from God still appreciate good service. Thus, our Guest Services team (Parking team, VIP Host team, Greeter team, Usher team, Get Connected team, Experience Prep Team and Resource Center team) all work together to treat each guest as a VIP and thus prepare him or her to receive God's eternal word.

2. Worship: Our goal is for the Innovation family and all our guests to anticipate the beginning of praise and worship. As the countdown begins, the anticipation grows. When the lights go down each person is enveloped in the worship, music and lights.

3. Word: Similar to coming attractions at a theater, each biblical series is painstakingly developed and presented with creativity, video and life-changing proclamation.

4. Witness: At our VIP booth & Life Groups wing each visitor comes to understand that they can be part of God's bigger story. Also, our hope is that the entire Innovation family will be a living witness to the Good News by respectfully inviting those who are ‘outsiders’ to come to one of our series – one that we hope will connect to their present need.

In this way we do not ask those who are far from God to learn our "church" language, culture, style and traditions before they can become part of God's family. Rather, we create an environment that they have some familiarity with, and then give to them the opportunity for life-change in Jesus Christ.

f) This is a revolution

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We are a church that submits to God’s Kingdom. We partner with one another to reach souls in a way that we could never accomplish individually. God gives new vision, that each of us will find our place in His bigger story. God’s strategy has always been to give you a fresh vision of a new reality. A vision that will break our bondage to small ideas.

4. THREE SOILSa) Jesus told a story about a Farmer who was throwing seed out into

a field.Matthew 13:3-8 “A farmer went out to scatter seed in a field. While the farmer was scattering the seed, some of it fell upon hard soil and was eaten by birds. Other seeds fell on shallow soil and quickly started growing because the soil wasn’t very deep. But when the sun came up, the plants were scorched and dried up, because they did not have deep roots. Some other seeds fell [on dangerous soil] where thorn bushes grew up and choked the plants. … But a few seeds did fall on good soil...”

b) Our three primary Life Groups are strategically focused to line up with this story from Jesus (often referred to as a Parable). Jesus explained that the seed is God’s word and that the types of soil are metaphors for the condition of each human heart (see Matthew 13:18-23).

They are not primarily three types of people, but rather they are three conditions of our own hearts toward God’s word on any given day.

1) Hard soil (the devil seeks to steal God’s word)2) Shallow soil (problems or persecution cause us to forget God’s

word)3) Dangerous soil (worries, wealth & things cause us to ignore

God’s word)

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c) Primary Life Groups At Innovation we wanted to address each condition of the human heart in regards to God’s word. Our primary Life Groups do just this. Each 12-week group offers a conversational environment where a person can explore faith and experience community.1) Hard soil = Starting Point Groups2) Shallow soil = Bait of Satan Groups3) Dangerous soil = Discipleship Essentials GroupsSo what is the “good soil”? The “good soil” is soil that is prepared—ready to receive the seed. For us, it is the condition of our hearts when we have opened them daily to the healing and grace of God. We are “prepared” to receive God’s word and to walk under the direction of the Holy Spirit each day.

5. VOLUNTEER EVALUATION FORM – A & Ba) These forms evaluate both your own understanding of the

Ministry Team you’re serving with as well as how you’ve been prepared by your Team Leader for serving at a Worship Experience.

b) These are only for you to look over. They will give you an idea of how a Team Leader evaluates your match for this Ministry Team. It also gives you the means to offer written feedback for inproving the Ministry Team.

c) These forms are given out to all new volunteers after 30 days.

(Part A: Completed by Team Leader)

Ministry Position Goals: Needs work Satisfactory Superior

1. ___________________ 1 2 3 4 52. ___________________ 1 2 3 4 53. ___________________ 1 2 3 4 54. ___________________ 1 2 3 4 55. ___________________ 1 2 3 4 5

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Rating scale:1 = needs improvement 4 = very good2 = fair 5 = superior3 = good N/A = not applicable

PROFESSIONALISM

_____ Understands the purpose and goal of the ___________ Team

_____ Relates well with guests and church family

_____ Relates well with other volunteers and pastoral staff

_____ Exhibits composure in handling difficult situations

_____ Exhibits sincere interest and enthusiasm towards visitors and ministry

_____ Shows initiative in regards to helping guests and church family

RESPONSIBILITY

_____ Reliable regarding schedule and time commitment

_____ Pays attention to details

_____ Willing to take on added responsibility when necessary

EFFECTIVENESS

_____ Seeks to learn in order to make this ministry more effective

_____ Willing to ask questions when in doubt

_____ Good communication and social skills

Benefits to Guest Services from serving with this volunteer… Benefits to ministry from this volunteer's skills, experience and knowledge…

(Part B: Completed by Volunteer)

Rating scale: 1 = needs improvement 4 = very good 2 = fair 5 = superior

3 = good N/A = not applicable

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ORIENTATION AND TRAINING

_____ The goals and purposes of the ministry team were clearly explained.

_____ The ministry description for your position was reviewed and procedures to be followed were explained.

_____ Training was effective and provided the tools needed to perform the assigned responsibility.

TEAM LEADER

_____ The Team Leader was available to you when you had questions or needed information.

_____ The Team Leader’s attitude was one of gracious and professional consideration.

_____ The lines of supervision were clear.

What other training or growth opportunities would you like to see offered?

What additional "tools" would make your ministry more effective and/or pleasant?

What are some suggestions or goals you would offer for the ___________ Team ministry?

How could Innovation improve its volunteer/pastoral staff structure and relationships?

6. SPIRITUAL GIFTS QUESTIONNAIREa) 1 Peter 4:10 “God has given gifts to each of you from his great

variety of spiritual gifts. Manage them well so that God's generosity can flow through you.”Each of us has a variety of spiritual gifts. We are instructed by the Apostle to manage them well so that God’s grace and love can operate through us to bless others. Thus, our gifts are for others.

b) How do we discover our spiritual gifts?Counselors know that it is easier to act your way into a feeling than feel your way into an action. This is also helpful when it comes tor discovering our spiritual gifts. It is easier to volunteer and thereby discover your Spiritual Gift than to try to figure out your Spiritual Gift in order to volunteer.

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However, to support your process of discovery we strongly encourage you to go to www.kodachrome.org/spiritgift and take the Spiritual Gifts inventory. It will give you the terminology to continue to explore this rich storehouse of God’s blessing given to you so that you can be a blessing to others.Then, discuss your findings with your Team…

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Parking TeamTHE PARKING TEAM: Creates a friendly and fun experience by directing traffic and keeping spirits high in the parking lot. Guidelines:

1. Check in 30 minutes before the experience begins.

2. Go directly to the lot, set up VIP sign midway up hill.

3. Be prepared to be the life of the party and direct all incoming traffic.

4. Be crazy out there! People will forget their “road rage” if there is something wild going on in the parking lot. Smile and help create a fun and surprising environment.

5. Stay out there until at LEAST 15 minutes into the worship experience.

6. Return to the Volunteer room and meet with the Greeters for the Huddle. This is the time for the Parking and Greeters to come together, share stories about what it means to serve, and pray together. Huddles are the backbone to building a healthy Guest Services Team.

7. After the Huddle, you are free to go.

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Experience Prep TeamWORSHIP EXPERIENCE PREP TEAM: Praying over every seat and ensuring that all guests and church family experience a clean, friendly environment while providing all necessary materials for the weekend experience. Guidelines:

1. About 45 minutes prior to the worship experience, come as a team to the prayer room for the Huddle. This is the time for your team to come together, share stories about what it means to serve, and pray together. Huddles are the backbone to building a healthy Team.

2. Go back into the auditorium and bless like crazy!

3. Remember to pray over each chair as you get it ready for the experience! What you are doing NOW is setting the stage for God to do amazing things!

4. Put an offering envelope & connect card on each chair.

5. Put one (1) pen on each chair.

6. Remove and throw away any trash (such as envelopes and cards that have been scribbled on).

7. In the extremely rare event you run across an offering envelope with money in it, give it to the Usher Team Leader or another staff member.

8. When the ENTIRE room is finished, then the team can leave together!

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VIP Host TeamVIP HOST TEAM: Greets first time guests at their cars and answers any questions about our church, provides tours of our building, and is available to help our guests during the weekend worship experiences. Guidelines:

1. Check in 30 minutes before the experience begins. Go to the VIP Booth at that time.

2. Be the “connector” to Innovation for the day. It’s our privilege to make sure every guest has an excellent experience!

3. Introduce yourself to the guests before you give them a VIP information packet and your VIP ID card.

4. Repeatedly let them know, “we’re glad you’re here.” Show genuine interest; learn how they found out about Innovation. In other words, don’t talk about the weather!

5. Encourage them to ask questions. If you don’t know the answer, ask someone for them. Our job as hosts is to help them find a solution to their need.

6. Take them on a tour. If they have children, show them the ikidz rooms, explain the children’s check-in process, introduce them to the check-in volunteer (know the volunteer’s name!) and insure a good “hand-off”.

7. If possible, introduce them to someone on staff.8. Try and find them after the service to follow up with them. 9. Make sure that you know the latest and greatest information. Surf the

church website, look over the events on the Table, read any Saturday “reminder” e-mails.

10.Since you serve through the experience, you can have your Huddle at that time. The Resource Center Team Leader will come get you so that you can Huddle together. This is the time for the whole Host Team to come together, share stories about what it means to serve, and pray together. Huddles are the backbone to building a healthy Host Team.

11.Once the huddle is finished, go back to your booth to be ready for the Worship Experience to be over. This is your last chance to make sure you are up to date.

12.Prepare your post cards for sending. Leave with your GS Director.13.As soon as a replacement comes, you are free to go. Be sure to inform

that person of all the “Frequently Asked Questions” so they can be on their game.

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Greeter TeamGREETER TEAM: Welcomes every person who comes to Innovation. All people on this team are stationed at specific places including entrances to the church, auditorium room doors, and lobby. Guidelines:

1. Check in 30 minutes before the experience begins.

2. At this time, the Greeter Team Leader will assign you a location and let you know about anything new (invite cards, handouts at the door, etc.).

3. Go directly to your location and be prepared to be the life of the party.

4. Lobby Locations (Welcome only):

Move around the lobby and be willing to serve every single person in every way.

This includes SMILING, greeting, getting coffee or snacks (if available), cleaning, and generally being the host of the party in the lobby.

5. Stay at your location until at LEAST 15 minutes into the experience or until your Greeter Team Leader comes to get you for the Huddle.

6. Return to the Volunteer room for the Huddle. This is the time for the Greeters and Parking Team to come together, share stories about what it means to serve, and pray together. Huddles are the backbone to building a healthy Host Team.

7. After the Huddle, you are free to go.

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Usher TeamUSHER TEAM: Welcome guests into the auditorium by helping guests find seats, receiving the offering, and making guests feel at home. Guidelines:

1. Check in 30 minutes before the experience begins.2. Gather for the Huddle. It will begin NO later than 20 minutes before the Worship

Experience. At this time, the Head Usher will cast vision for the usher team, assign you a section, tell you anything new you need to know, and pray with you.

3. After the Huddle is over, all ushers go to their sections and stay there - people will need you during the music. Smile and invite/welcome everyone to the experience.

4. We need to be intentional about seating people, particularly at Experiences that overfill. Ask people to move toward the middle if necessary. (Do not seat guests in the front row.) Be prepared to set up the overflow section.

5. Offering: During the prayer, walk to the front of your section. Right after the “Amen” to the offering prayer, pass the buckets. (Never hold a bucket in front of someone. Let them bring it to the other side of their row.)

6. When you pick up the buckets in your section, be sure not to go to the next aisle until you have picked up the bucket for the previous aisle. This is the “no bucket left behind” campaign.

7. Ushers WHO PICK UP BUCKETS must take ALL the buckets from their sections to the back of the auditorium. That helps us get the right number of buckets back out to the sections.

8. After the offering, count the people in your section. Report that number to the Head Usher who will be standing in the back of the Auditorium room. After you have counted the people, sit and listen to the message.

9. When the pastor says, “Let’s pray” at the end of the message, get up and go to the BACK of your section (do NOT stand in the aisles).

10. If possible, place a hand on the shoulder of anyone who raises his or her hand! They have just made the most LIFE-CHANGING decision of their lives!

11. After the dismissal, the Head Usher will let you know what else needs to be done. Please be flexible to do whatever it takes.

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Get Connected TeamGET CONNECTED TEAM: Can answer any questions about our Life Groups and Ministry Teams, staying available to help our guests during the weekend worship experiences. Guidelines:

1. Check in 30 minutes before the experience begins. Go to the Get Connected Booth (computers) at that time.

2. Open three tabs on each Computer. 1. The Life Groups page of our Web Site; 2. The Welcome page on the Table; 3. Your Profile page on the Table.

3. Be available to answer any question at any time regarding Life Groups and Ministry Teams.

a. Explain the difference between Life Groups (LG) and Ministry Teams (MT). On the Table, if you open “groups” alphabetically the groups will sort themselves into these two categories.

b. Teach each guest how to join the Table. (Use your own profile page to demonstrate some of the main features of the Table.)

c. Explain the three “primary” Life Groups utilizing Jesus’ “The Sower and the Seed” parable to illustrate.

d. If they join one of these groups through the Table or by signing up on the Sheet, be sure that they notice the start and end date of the group. Also, direct them to pay for their materials in the Resource Center.)

4. Make sure that you know the latest and greatest information. Surf the Innovation website, review the Table church calendar and groups (more are being added every week), read the weekend talking points or ‘reminder’ e-mails (if any).

5. Since you serve during a Worship Experience, you can have your Huddle at that time. The Resource Center Team Leader will come get you so that you can be a part of their Huddle. This is the time for the two Teams to come together, share stories about what it means to serve, and pray together. Huddles are the backbone to building a healthy Ministry Team.

6. Once the huddle is finished, go back to your Booth to be ready for the Worship Experience to be over. This is your last chance to make sure you are up to date.

7. As soon as a replacement comes, you are free to go. Be sure to inform that person of all the “Frequently Asked Questions” so they can be on their game.

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Resource CenterRESOURCE CENTER TEAM: Provides resources to help people become fully devoted followers of Christ. Guidelines:

1. Check in 30 minutes before the experience begins for your team’s huddle.

2. Go to the Center and meet up with your Team Leader.

3. At this time, the Center Team Leader will let you know about anything new (sales, new merchandise, etc).

4. Be available to do anything that is needed at any time:a. Operate the registerb. Help people in the storec. Answer questions

5. Since you serve DURING an experience, you will have your Team Huddle during that time. The Team Leader will lead you in the huddle. Invite the Connecting Team to Huddle with you. Please share stories about what it means to serve and pray together. Huddles are the backbones to building a healthy Team.

6. During the experience, make sure the store is in tip-top shape. There is a TON to do. Have fun!

7. As soon as a replacement comes to serve for you, you are free to go.

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Guest Services DirectorGUEST SERVICES (GS) DIRECTOR: The GS Team Leader is passionate about building community among every GS Team Member during the weekend experiences. Guest Services Team Leaders: Check in all GS Team members and make assignments. Visit teams, build relationships, and coach. Make sure GS Team members have everything they need to fulfill their roles. Lead the GS Team Huddle.Guidelines:

1. Check in 45 minutes before the experience begins.2. Make sure that you have everything you need:

Check-In . Check-In clipboard / maps of the building and parking lot. GS Team notebook opened up to the Weekend Happenings for the

GS Team. Mints for the team. GS Team Coordinator’s business cards.

3. Get familiar with the GS Team Weekend Happenings so that you can communicate everything to every team when they check in.

4. Be sure to cover all areas before you begin “doubling people up.” 5. NEVER send people away! Phrases like “We don’t need you” or “We’re full” or

”We don’t have a place for you” are completely inappropriate words on the GS Team. There is always room for people and we will not be a team that is ever truly “full.”

6. Once the music starts, begin “making the rounds” - move through the building making sure all teams are in place and continuing to serve. Also, be sure to thank them all individually for taking their time to invest in changed lives.

7. 15 minutes into the experience, begin gathering up all of the members of the Greeters and Parking). These teams will all huddle together. Lead them back to the Volunteer Room for the Huddle.

8. The Huddle is truly your opportunity to lead and build up your team. This is the time for all of you to share stories about what it means to serve and pray together. As the GS Team Leader, it is up to you to cast the VISION - they get to make the environment at our church a comfortable one. When people are comfortable, they can be open to hearing the truth of God’s word. You can’t cast that vision if you don’t really believe it. Huddles are the backbone to building a healthy GS Team.

9. After the Huddle, your team is free to go. Please make sure everything is set up for the next Worship Experience.

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Guest Services Coach

GUEST SERVICES (GS) COACH: A GS Team Coach has a passion to build relationships with all of the Team Leaders during the week and during the weekend experiences. This person MUST have served in a Team Leader role previously and will be trained to take the place of the GS Director in his or her absence. Guidelines: Building Relationships:

1. During the weekend:a. Begin by introducing yourself and explain what your role is (you are a

fellow team leader and you want to get to know them).b. Engage them in small talk conversation. Get to know them. c. What are their thoughts on serving?d. Who on their team is ready to be a leader? e. What improvements can we make on the GS Teams?f. Train with the GS Director on all aspects of what they do. After this

training, you’ll be able to be the GS Director in his/her absence. 2. During the week:

a. Begin by introducing yourself and explain what your role is (you are a fellow team leader and you want to get to know them).

b. Engage them in small talk conversation. Get to know them. c. Find out if they are in a LifeGroup and, if so, how it is going?d. Ask how you can pray for them.e. What are their thoughts on serving?f. Who on their team is ready to be a leader? g. What improvements can we make on the GS Teams?

3. Email / Call them once every couple of weeks:a. Make sure your e-mails are personalized.b. Check on them with the list above. c. TIP: They will share based on how much you share with them! Be as

open as you expect them to be!4. E-mail your GS Director with results from these conversations:

a. Give him or her a brief run down on how it went. b. Share any praise / prayer requests. c. Be sure to over-communicate - don’t leave anything out!

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Greeter TrainerGREETER TEAM TRAINER: A Greeter Team Trainer has a passion for sharing the best practices for creating a comfortable environment during the weekend experiences at our church. A trainer is someone who has been a Greeter Team member and excelled at disarming our guests. Guidelines:

1. The Greeter Team Leader will let you know who the NEW Greeters are and where they are located. It is up to you to show the initiative to seek them out.

2. Begin by introducing yourself and the reason you are interested in training new greeting team members. Find out who they are and the reason they are serving on our team.

3. Talk through everything that we do as a greeter and WHY: Greeting is so much more than just handing out notes and

opening doors. Being on the Greeting Team means being the host of the party for our weekend experiences! Be attentive and hospitable.

Personally stay with your trainees throughout their entire first time serving (the whole experience). The areas of focus include:

Getting to your area on time. Getting into the right frame of mind - this isn’t about

you! You are serving other people with the potential of them coming to know Jesus! What is better than that?

Be attentive to the people coming in. Open the door for them, smile, and hand them any assigned notes.

If people look like they are here for the first time, feel free to help them find their way around. Just let the other greeters in your area know that you will be back in a few minutes.

4. Approximately 15 minutes into the experience, check with the trainees: How did they like serving? What questions do they have? Where can we improve what we do? Tell them that we will see them again in 2 weeks when they are

scheduled to serve again.5. If you get a chance, debrief with the Greeter Team Leader and let them

know your thoughts and ideas.

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Usher TrainerUSHER TEAM TRAINER: The Usher Team Trainer has a passion for sharing the best practices for creating a comfortable environment during the weekend experiences at Innovation. A trainer is someone who has been a Usher Team Member and excelled at disarming our guests. Guidelines:

1. The Head Usher will introduce you to all team members and pair you up with NEW team members.

2. Begin by introducing yourself and the reason you are interested in training new ushers. Find out who they are and the reason they are serving on our team.

3. Talk through everything that we do as an usher and WHY: Go to the section assigned by the Head Usher and stay with

the person you are training in his/her section. Continue to talk through what is going on, what you will be doing, and WHY.

Personally stay with your trainees throughout their entire first time serving (the whole experience). The areas of focus include:

Intentionally greeting and seating people. Counting attendees in specified sections. Identifying salvation hands (pray with every person

who raises their hand). Receiving the offering. Sorting the offering. Cleaning up the experience room.

4. Conclude their first time serving with questions such as: How did they like serving? What questions do they have? Where can we improve what we do? Tell them that we will see them again in 2 weeks when they

are scheduled to serve again.5. When you get a chance, debrief with the Head Usher and let them

know what your thoughts and ideas.

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