Annual Report

2018

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3 Contents

4 About Wavecare

5 CEO’s Report

7 Chair Report

8 Service Snapshot

9 Counselling Team

10 Glencare Report

11 Volunteers & Staff Farewells

12 Strategic Priorities

13 Thank you Wavecare Supporters and Collaborative Partners

14 Financial Audit

19 Make a donation

Contents

Wavecare would like to thank: Board, staff and volunteers who contributed to this report. Special thanks to Ad Force (www.adforce.com.au) for production of this publication.

Privacy Statement: Wavecare acknowledges and respects the privacy of all individuals. The agency will comply with the Privacy Principles contained in the Privacy Amendment Act 2012 (Commonwealth), the Information Privacy Act 2000 (Vic) and the Health Records Act 2001 (Vic). In order to protect client privacy, names and identifying details contained in this report have been excluded.

Notice of endorsement for charity tax concessions issued toWAVECARE INC. A.B.N. 42 596 167 919Certificate of Incorporation Registration No.: A 10165

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About us

Our VisionTo reduce the impact of mental health disorders, life, work and relationship stresses and social isolation in the community.

Our MissionWe are an organisation contributing to the wellbeing of Victorians with a priority for people living in the City of Monash. We provide counselling and support services.

Our ValuesCaring, Integrity, Inclusiveness, Excellence, Accountability, Partnership.

Our HistoryWavecare began in 1978 as a church based counselling and support agency initially supported by volunteers. In 1980 we became an Incorporated Association with a constitution governed by a Committee of Management and staffed by professional Counsellors and Psychologists. This has enabled us to provide support services including group based programs for women and children in particular. We have functioned for many years as a result of the support of volunteers and community groups who provide direct services and fundraising activities.

Thirty years ago we started Glencare, a planned activity group for the frail and elderly or those with a disability, which has been wholly government funded.

Monash City Council has provided substantial support for most of the years Wavecare has been established.

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Wavecare: Keeping Lives

on Track.

CEO’s ReportRAY PATERSON

Wavecare’s 40th AnniversaryI am very proud to be a part of Wavecare as it marks its 40th anniversary.

Towards the end of last year we were searching for a short, powerful phrase that would reflect the great work that has been done here for so many years. After much deliberation we chose a very simple but accurate statement Wavecare: Keeping Lives on Track.

Originally called The Christian Community Care Centre, Wavecare was founded in 1978 by the Glen Waverley Church of Christ. Two part-time voluntary social workers provided parenting programs, marital counselling and vocational guidance. It wasn’t officially known as Wavecare until after 1980 when it separated from its church base and became incorporated.

Meeting client demand and securing ongoing, reliable funding are current issues that I was interested to learn have been present for most of Wavecare’s history. Reading through past board reports and the 20-year overview (compiled by former office administrator Lorraine Machell), these ongoing struggles were prevalent.

Wavecare has always been able to attract wonderful people from different cultural and professional backgrounds who have contributed their wisdom and labour for the benefit of both the organisation and the people seeking help from it. Volunteers have been the backbone of Wavecare and at times there have been over 50 local people volunteering in roles as board members, office administration, supporting the Glencare programme or through fundraising. There have also been many local businesses and community organisations that have supported Wavecare over the years.

Wavecare has received funding from State and Federal Governments to run various groups and programs but in particular, it is the City of Monash that must be singled out for its consistent financial and in-kind support.

Today, Wavecare is a very professional organisation with its roots in a foundation of community support. I believe this is a major reason why it has survived when so many small community organisations have not. Currently there are around 20 volunteers and 12 paid part-time staff.

The range of services has increased quite dramatically over the years, as has the amount of administration and reporting. The City of Monash is an area of great cultural diversity and I am very pleased that some of our services are now provided in languages that are reflective of this.

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CEO’s ReportContinued...

“Throughout all of the

life stages, Wavecare

helps people to achieve balance and fulfilment.”

The administration of an organisation such as Wavecare is no small task. Our board and our administrative staff must keep abreast of the standards of care and we must be able to comply with the legislative requirements that govern an incorporated, not-for-profit body. We must also remain accountable to our funding bodies. This is made possible by our highly dedicated administrative staff who recently managed the setting up of a digital filing and client booking system.

Wavecare’s stated focus is on mental health but I feel it is much more than that. The Glencare Program, for example, is about keeping people from becoming socially isolated, and much of our work with parents and young people is about the prevention of social problems that could lead to mental health problems.

The complexity of modern life has arguably created more problems for us to manage. Research suggests that people today are more likely to become socially isolated and while people now live longer lives, they often do so with a chronic illness. These factors can often have an impact on mental health.

Most of us experience the benefits and pitfalls of smart phones, computers and social media. Not only are they changing the way we acquire knowledge, communicate and use our time, but computer and phone screens are changing the way the developing brain functions neurologically, with as yet unknown consequences.

All of these factors challenge our mental health professionals who must diligently provide the latest evidence-based therapeutic approaches. Throughout all of the life stages, Wavecare helps people to achieve balance and fulfilment.

Looking at all the board reports and statistics of the last 40 years, I estimate that over 40 000 lives have been touched by Wavecare to date. That is a lot of lives being kept on track.

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I am pleased to report that Wavecare has had a productive and positive year. This of course is good news not only for the Board, staff and volunteers but also for the community at large. The organisation continues to provide a valuable service to individuals and families.

This is a significant year in the history of Wavecare, as the organisation celebrates its 40th year of operation. There is no doubt that the journey has had its ups and downs but to continue to serve the community after 40 years is an amazing achievement. Every person that has contributed to the life of Wavecare needs to be acknowledged and thanked.

I would like to acknowledge the generous financial and moral support that the Monash Council, and the former Waverley Council, have given to the organisation over this period. Without this level of support Wavecare would not have survived or thrived. More recently, Monash Council staff and councillors have agreed to relocate Wavecare to the Euneva Car Park site, a very exciting proposition.

The Board has continued to work effectively with the CEO, Ray Paterson, as well as being productive during our monthly Board deliberations.

I would also like to thank Michelle Gilmore, Office Manager, who has taken on an additional role in Business Development for the organisation and Pari Balsara-Mistry, Coordinator of the Glencare Program. Pari has also assisted Ray in a counselling capacity for individuals who are currently living in a women’s shelter. Both Michelle and Pari have taken up challenging roles within the organisation.

Finally, on behalf of the Board I wish to acknowledge the work of all the staff and volunteers, their dedication and commitment is to be congratulated.

Joy BanerjiWavecare Board of Management

“This is a significant year in the history of Wavecare, as

the organisation celebrates its 40th year of operation.”

Chair ReportJOY BANERJI

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Service Snapshot

Where do our clients live?

Over 4,812 hours Activity Group

3360 hours of Volunteer contribution

100 hours of Clinical supervision

GLEN WAVERLEY

Mount Waverley

CHADSTONE

CLAYTON

WHEELERS HILL

OAKLEIGH

ASHWOOD

MULGRAVE

NOTTING HILL

CLARINDA

Introduction of Education Testing

Clients from 29 Different

countries of origin

English, Mandarin, Arabic and Hindi speaking staff

Over 4000counselling sessions

Introduction of Outreach for

Women’s Refuge

Accreditation byCommonwealth

Government Oct 2017

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Counselling Team

Annie works with individuals who present with a range of anxiety disorders, depression, PTSD and trauma related problems, grief and bereavement, social, emotional and interpersonal difficulties. She is able to work with people across all ages.

Annie Piper

Clinical Psychologist

Yvonne Schroder

Senior Psychologist

Yvonne’s specialty focus is relationship therapy/counselling. However she has extensive skills in CBT and interpersonal psychotherapy that enable her to work effectively with a broad range of presenting problems.

Tania Wallace

Psychologist

Tania works primarily with individuals, adolescents and adults, with a variety of concerns. These include but are not limited to: depression, anxiety, panic disorder, post traumatic stress disorder, domestic violence, low self-esteem, body image/eating disorders, relationship/family problems and grief.

Sue Troupakis

Psychologist

Sue works with individuals who present predominately with anxiety/depression, grief, relationship issues, trauma and problems with anger. She also works with couples and has completed a specialist course in Couples Counselling at Relationships Australia in order to up-skill herself.

Magdalen Ser

Accredited Mental Health Social Worker, Counsellor

& Family Therapist

Mag Ser is a Mandarin speaking Mental Health Social Worker/Counsellor/Family Therapist who integrates therapeutic modalities into her work with clients to bring change and growth. She has a special interest in working with clients presenting with trauma and attachment related issues.

Pari Balsara-Mistry

Counsellor

Pari enjoys working with clients of all age groups and adopts an eclectic stance of therapy that incorporates CBT, Mindfulness and Person Centred Therapy.

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40th Anniversary – AGM Glencare coordinator’s note I took over the reins of Glencare towards the end of 2015 and it gives me a great sense of happiness to see how constructively the program has grown over the years. The last 12 months have been fun yet challenging as we have embraced new changes, increased participant numbers and prepared for the gruelling accreditation program.

All our participants have had the opportunity to engage in a range of activities that have been tailored to suit their needs and abilities. These include strength-based exercises, a variety of art and craft programs, educational speakers, trivia days and in-house movies.

On October 24, Glencare underwent its accreditation program that was conducted by the Australian Aged Care Quality Agency (AACQA) and it is with great delight that I say the program passed on every standard set by the Commonwealth. Some of our volunteers and participants were given a chance to interact with the quality assessor and the positive feedback received was very humbling.

Over the last financial year, Glencare has been supported by grants and in-kind assistance from different community groups. I would like to take this opportunity to thank the City of Monash for their in-kind support by providing us with a spacious community hall that has made the growth of the program easy and comfortable to all individuals. Special thanks and mention to the Commonwealth Home Support Program (CHSP) which is our main funding body for Glencare. A big thank you to the Country Women’s Association for their ongoing support and putting together all the blankets that we have distributed at Glencare or to people in need. I would like to express my sincere appreciation to Hearing Australia who have come on-board and conducted free hearing tests for our seniors each year.

We have been fortunate to have some interesting speakers and presentations this year and I am very grateful to Max Harris (Seniors Stepping Out Safely), Beryl Logie (Muscle, Bone and Joint Health), Bryan Paten, Karin Koeppen, Brian Williams (Consumer Affairs), Bolton Clarke (formerly RDNS), Irene Kearsey and Natasha Ng (Xtra Home-care) for their time.

In conclusion, I would like to express my gratitude to every single volunteer for all their hard work and dedication to the Glencare program. It is your commitment and diligence that makes Glencare successful and a safe environment for all our seniors.

Pari Balsara Mistry, Glencare Co-ordinator

Glencare Report

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We are always thankful for the commitment and hard work of our volunteers who help with Glencare and Wavecare. Without their dedication, we would not be able to provide this amazing service to the community:

Thank you to:

We would like to thank them all for the support and collaboration they have provided to Wavecare for its work in the community.

• Helen Hor• Susan Chan • Pauline Chow • Anjula Kumari • Ian Bjorkman • Des Butler • Bryan Paten • Jane Karantonis

• Mary Parker• Tong Lv• Marilia Fernandes• Dianne White• Graham Gordon• June Ho• Xinyi Xie Alva.• Shiraz Mistry

This year we said farewell to Yvonne Ton and Mary Ann Griffin, and welcomed Magdalen Ser, Accredited Mental Health Social Worker, Counsellor & Family Therapist. We also welcomed back Annie Piper, Clinical Psychologist.

Our Volunteers

Staff Movements

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Strategic Priorities

Responsiveness

Viability &Sustainability

Quality Services

Reputation & Partnerships

Ensuring that Wavecare provides services that reflects the needs of this community.

Continuing to provide services that are valued and relevant.

Maintaining good governance and an evidence-based response to mental health issues.

Offering services to everybody who lives in the City of Monash.

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Wavecare relies on the generosity of many individuals, organisations and community groups to provide services.

Ad Force Graphic Design

Australian Hearing

Bendigo Bank

Beyond Blue

Carers Victoria

Centrelink

City of Monash

Commonwealth Government

Country Womens’ Association (Glen Waverley)

Department of Health

Each

Edvos

Home & Community Care (HACC)

Huntingtower School

Glen Waverley Secondary School

Lions Club (Wheelers Hill)

Monash Men’s Shed

Monash Youth Services

Mulgrave Country Club

New Computers

Partners In Recovery

PH Financial Services

Pinewood Community Bank

Port Phillip Housing

Rotary Club (Glen Waverley)

Traffic Accident Commission

Victims Assistance Programme

Victorian Government Department of Health

Work Cover Victoria

We would like to thank them all for the support and collaboration they have provided to Wavecare for its work in the community.

PROCESS COLOURS

C 0% M 76% Y 38% K 0%

K 100%

FONTS

GRAPHIC DESIGN

M O N A S HM E N SS H E D

Thank you to our Supportersand Collaborative Partners

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Financial Audit2017-2018

Wave Care IncABN 42 596 167 919

Executive Committee Members ReportFor the Year 30 June 2018

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The Directors present this report on the company for the financial year ended 30th June 2018

Committee MembersThe following persons held office of Committee Members as at Balance date;

Joy BanerjiDenis CarruthersSwami NathanJohn McKenzieLesley PotucekGary LaytonRay Paterson

No other person was a Committee Member During the year.

Net Profit After Income TaxThe profit of the company for the financial year after providing for income tax was $29,139

Significant Changes in State of AffairsThere have been no significant changes in the state of the company's affairs during the financial year.

Principal ActivitiesThe principal activities of the company during the course of the year were:

Wavecare is a community based not-for-profit counselling and community support organisation governed bya vollunteer Committee of management. The Association provides innovative services to members of thecommunity.

The Association provides support to people who are in need of assistance due to ilness, grief and loss,trauma, suffering, distress, homelessness, crisis, misfortune, disability, relationship issues and isolation.

There have been no significant changes in the nature of these activities during the year.

After Balance Date EventsNo known matters or circumstances have arisen since the end of the financial year which significantly affectedor may significantly affect the company's operations, the results of those operations or the state of affairs of thecompany in subsequent financial years.

Future DevelopmentsThe company expects to maintain the present status and level of operations and hence there are no likely knowndevelopments in future financial years.

Environmental IssuesThe company's operations are not regulated by any significant environmental regulation under a law of theCommonwealth or of a State or Territory.

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Wave Care IncABN 42 596 167 919

Executive Committee Members ReportFor the Year 30 June 2018

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Dividends

OptionsNo options over issued shares or interests in the company were granted during or since the end of the financialyear, furthermore there were no options outstanding at the date of this report.

Indemnities GrantedThere have been no indemnities granted or insurance premiums paid, during or since the end of the financialyear, for any person who is or has been an officer or auditor of the company.

AuditThe Company has applied ASIC Class order 98/1417, all conditions of this Class Order have been compliedwith and accordingly the Financial Reports have not been Audited.

This statement is made in accordance with a resolution of the Board of Directors and is signed for and on behalfof the directors by:

President

Treasurer

Dated this................day of....................................2018

Financial Audit2017-2018

4t h Oc t ober

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Financial Audit2017-2018

Wave Care IncCompilation Report

For the Year Ended 30 June 2018

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We have compiled the accompanying special purpose financial statements of Wave Care Inc, whichcomprise the Statement of Comprehensive Income, Statement of Changes in Equity and Statement ofCash Flows or the year then ended, a summary of significant accounting policies and other explanatorynotes (if applicable). The specific purpose for which the special purpose financial statements have beenprepared is set out in Note 1.

The Responsibility of the Directors of Wave Care Inc

The directors of Wave Care Inc are solely responsible for the information contained in the special purposefinancial statements, the reliablility, accuracy and completeness of the information and for thedetermination that the basis of accounting used is appropriate to meet their needs and for the purpose thatthe financial statements were prepared.

Our responsibility

On the basis of information provided by the directors of Wave Care Inc, we have compiled theaccompanying special purpose financial statements in accordance with the basis of accounting asdescribed in note 1 to the financial statements and APES 315: Compilation of Financial Information.

We have applied our expertise in accounting and financial reporting to compile these financial statementsin accordance with the basis of accounting described in Note 1 to the financial statements. We havecomplied with the relevant ethical requirements of APES 110 Code of Ethics for Professional Conduct.

Assurance Disclaimer

Since a compilation engagement is not an assurance engagement, we are not required to verify thereliability, accuracy or completeness of the information provided to us by management to compile thesefinancial statements. Accordingly we do not express an audit opinion or a review conclusion on thesefinancial statements.

The special purpose financial statements were compiled exclusively for the benefit of the Directors whoare responsible for the reliability, accuracy and completeness of the information used to compile them.We do not accept any responsibility for the contents of the special purpose financial statements.

PH Financial Services Pty Ltd Suite 11016 Doncaster RoadDoncaster East Vic 3109

15th October 2018

Steve Pride Certified Practicing Accountants

Please consider leaving a bequest (a gift) in your Will to Wavecare. It can contribute to the ongoing support programs of Wavecare and make a positive difference to the lives of those using our services. If you are able to help us through a donation in your Will, you may wish to consult your solicitor, trustee company or the Public Trustee regarding the wording. They will be able to help you choose the best way for you for you to make your bequest.

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PRIVACY POLICY: Your privacy is important to us. We comply with the privacy laws. The information in this form is collected for the processing of your donation. It is also used to keep you informed about our work and assist in our fundraising activities.

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Thank you for your support

Wavecare receives wonderful support from the City of Monash and the Department of Health, Commonwealth Home Support

Wavecare: 155 Coleman Pde., Glen Waverley, Vic. 3150

Phone: 9560 6722 Fax: 9560 6861 Email: admin@wavecare.org.au

www.wavecare.org.au

Commonwealth Home Support Program