ANNUAL REPORT 2014/2015 - pace-il.ca · WHO WE ARE GET TO KNOW PACE NEWS & EVENTS WHAT WE DO 4 We...

A N N U A L R E P O R T2 0 1 4 / 2 0 1 5

PACE is a charitable, non-profit community support service organization established

in 1981 to provide support services to adults with physical disabilities who are

determined to live independent lives.

“Integration is a prerequisite for independence.”

— Noam Chomsky

PACE Annual Report 2014 - 20152 pace-il.ca

W H O W E A R E

GE T TO K NOW PACE

N E W S & E V E N T S

W H AT W E D O

4 WearePACE5 MessagefromBoardChairandExecutiveDirector6 StrategicMap2014-177 YearinReview

14 ConsumerRavenCrow16 StaffSherriWheeler&FianaKalp18 ConsumerPeterAnthanasopoulos20 StaffRichardPreston22 BoardofDirectors24 Management&AdministrationTeam

26 StatementofOperations27 NotestoFinancialStatement

33 OurLocations

12 RememberingPaulaCassin13 RecognizingDawnNembhard13 NewSupportiveHousingin2016

9 CommunityInvolvement10 OurServices

Table of Contents

F I N A N C I A L S

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We are PACE

PACEprovidessupportservicestoapproximately190people,whohaveavarietyofphysicaldisabilitiesincludingMultipleSclerosis,CerebralPalsy,spinalcordinjuries,acquiredbrainInjuries,MuscularDystrophyandHuntingtondisease.

Sinceitsbeginnings,PACEhasendeavouredtofulfillamissiontobealeaderinsupportingpeoplewithdisabilitiestoliveindependentlythroughthedeliveryofhighqualityinnovativeservices.Ithasneverwaveredfromitsvisionofensuringthateveryonehastherighttochoosedignity,respectandhealth.

The value of living independently with a disability Independentlivingemphasizesthevalueofpeoplewithdisabilitiestohavetheirownlifeexperiencesbyprovidingcommunity-based,Consumer-controlledservices,supportsandresources.

PACE’sConsumersidentifyanddirecthowtheirneedsaremet.PACEprovidescustomizedservicestomeetConsumerneeds.PACEisConsumerdrivenandalwaysseeksnewandcreativewaystoprovideservices.PACEvaluesinputfromConsumers,BoardMembers,StaffandVolunteers.PACErespectstherightsofConsumers,StaffandBoardMembers.

Our Guiding Principles


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137,030Total service hours

105Attendant Outreach

Consumers

190Total number of

Consumers served

92%Consumer satisfaction:

Overall satisfied or better

Joanne WilsonExecutiveDirector

WearepleasedtosharethatPACEhashadanothersuccessful,energizingyearasaleaderinsupportingpeoplewithphysicaldisabilitiestoliveindependentlythroughthedeliveryofhighqualityservices.

Ourstrategyisoneofcontinuedgrowthandleveragingourpositionofstrengthtoensureamoresustainablefuturefortheorganization.Integrationsareakeypriorityofourfunders,theLHINs,andacrosstheCommunitySupportServicessector.Assuch,PACEcontinuestoseekoutpossibilitiesforintegrationsandpartnershipsthatwilldelivervalue-addedbenefitsforourConsumers,ensuringorganizationalgrowthandvitality,andenablingustobroadenourservicesalongthecontinuumofcare.Weareproudtobeleadersinoursectorinthisregardandarecommittedtobeingcreativeinfindingnewsolutionstocontinuouslyimproveandevolve.

TheeffortsofourBoardofDirectorsanditsfourdivestedworkingcommitteeshavedeliveredthefollowingaccomplishments:

• PartnershipsandIntegrations:AsuccessfulintegrationwithABIPossibilitiesandongoingidentificationoftherightpartnersforfutureintegrations;

• Quality:A‘next-generation’balancedscorecardforPACEtoensurethatwearefocussedandmeasuringtodriveourdesiredperformance;

• RecruitmentandNomination:ArevitalizedBoardrecruitmentprocessandmaterialstoassistineffectivelyrecruitingBoardMemberswiththenecessaryskillsandqualitiesandfordevelopingandretainingBoardMembers;

• StrategicPlan:Arefreshedstrategicplantogivetheorganizationarenewedsenseofpurposeandtofosterinnovationandexcitement.

Message from Board Chair and Executive Director

Bill NobleChair,BoardofDirectors

PACEhasbeenabletoachieveandsustainhighConsumersatisfactionratings-89%(2011)and92%(2014),andweremainfocussedontheongoingdeliveryofsafe,effectiveandtimelyservices.WecontinuetosearchfornewandmoreeffectivewaystoprovideservicesandsupporttoourConsumers.Measuringefficienciesandeffectivenesstoenableevaluationandcontinuousimprovementtothecriticalareasoftheoperationisessential.

OnbehalfoftheBoardandtheSeniorLeadershipteam,wewouldliketoexpressoursinceregratitudetoStaffandourstrategicpartnersfortheirongoingefforts.Thankstoyou,PACEcontinuestogrow,providechoiceandexcellence!


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Aleaderinsupportingpeoplewithdisabilitiestoliveindependentlythroughthedeliveryofhighqualityinnovativeservices.

Communityofinclusion;Collaborationofpartners;Commitmenttochoiceandexcellence;Couragetothriveandgrow

Independent Living: A Choice for Everyone

Agency of Choice• Wearea

transparent,trustedandresponsiveserviceproviderandemployer

• WesupportConsumers’individuallifechoices

Organizational Vitality• Weoptimize

resourceutilizationanddemonstratevalueformoney

• Webuildandstrengthencollaborativepartnershipsandintegrations

• Wegrowanddiversifyrevenuesources

Safety, Quality & Service Excellence• Wecontinually

improvePACEprocessesandpracticestomeetorexceedobjectives

• Wearerecognizedasasafeplacetoreceiveservicesandwork

• Wecreateinfrastructuresthatpromotegrowthandaddbusinessvalue

Innovative Leadership• Wearepassionate,

skilledandengaged• Weoperateina

culturebasedonvaluesandhighperformance

OU R P RIORITIE S

OU RMISSION

OU R VA LU ESTAT EM EN TS

OU RVISION

STR ATEGIC M A P 2014 -2017


Inworkingtodeliverindependentlivingforeveryone,collaborativeworkeffortsareessential.WeworkedcloselywithConsumers,andtheirfamilies,Staff,andstakeholderstoenableustoachievethegoalsoutlinedinouroperationalplanandourbalancedscorecard.Wearegroundedbyourguidingprinciples;theystronglyinfluenceourfocusondeliveringagainstourfourstrategicpriorities:

Agency of Choice• Completedthesuccessful,seamlessintegrationof

ABIPossibilitiesintoPACEonJune2,2014;• Fulfilledourcommitmenttoconductongoingpost-

integrationevaluationswithformerABIPossibilitiesStaffandConsumers.Wecompletedoursix-monthpost-integrationreviewandareabouttoembarkonourone-yearpost-integrationreview;

• ConductedacommunicationssurveywithourStaff,ConsumersandBoardmemberstogaininsightstoinformanoverallPACEcommunicationsplanwithaviewtocontinuousimprovement;

• Securedandrenovatedanew,permanentlocationfortheABIdayprogramsandforfutureexpandedprogramofferings(PaulaCassinLearningCentre);

• CreatedthePaulaCassinEducationFundtoprovidefundstowardseducationalopportunitiesthatwillenhancethelivesofpeoplelivingwiththeeffectsofanacquiredbraininjury;

• Increasedfocusonwebsitecontentmanagementandthecompletionofanoverallwebsiterefreshresultedina42%increaseinwebtraffic;

• RevisedtheescortpolicytodelivergreaterConsumerbenefitinensuringimprovementforcoordinationandbooking.

Organizational Vitality• Nowprovidingback-officefinancesupportforthe

CommunityEthicsNetwork;• CompletedareviewofthePACEManagementand

Administrativestructuretoensureinfrastructuresuitableforcurrentandupcomingintegrations;

• ReceivedadditionalfundsfromtheCLHIN(forthesecondyearinarow)fortheexpansionoftheAttendantOutreachProgram.Thisallowedustotakeon4newConsumers;

Year in Review

• ReceivedfundsfromtheCLHINandTCLHINtoexecutethepersonalsupportserviceswageenhancementby$1.50perhourretroactivetoApril1,2014.TheMinistryofHealthandLongTermCare’sinitiativetoimplementaPersonalSupportWorker(PSW)WorkforceStabilizationStrategyaimstobuildahigh-qualityPSWworkforce.

Safety, Quality & Service Excellence• Executedthenewhandhygieneinitiativetoimprove

handhygienepractices;• Continuedimprovement/revisiontoReturn-to-work

policy.Thisdeliveredzerolosttimeovertheyear.

Innovative Leadership• CompletedtheimplementationoftheGoldCare

scheduling/payrollmodulefortheAttendantOutreachprogram;

• AssumedCo-chairroleforCommunityEthicsNetwork;• Informationmanagementprogresswasmadeas

organizationalindicatorsandallnewhumanresourcefileshavebeenconvertedtoelectronicmeans.

For the coming year:• Expandingprogramofferingsatthenewpermanent

location–PaulaCassinLearningCentre;• Expandingsupportivehousingprogramthroughthe

newPanAm/ParapanAmAthletes’Village–byhaving12newunitsavailable;

• SuccessfullycompletethePACE/Clarendonintegration;• CreateandexecutethePACECommunicationplan;• Conductandcompletethe20163rdpartyConsumer

Satisfactionsurvey;• CompletetheimplementationofGoldCare

scheduling/payrollmoduletotheSupportiveHousingprogram;

• Conductthemid-cyclereviewforAccreditationCanada;

• ParticipateinAccreditationCanadapilotprojecttoexpandtheprocessfocustoincludeoutcomes.Thiscouldintroducenewqualityindicatorsinournextsurvey;

• CreateandimplementConsumerSafetyplan.


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234Total number of

employees

Community Involvement

PACEisactivelyinvolvedinover30strategicpartnershipswithalliedorganizationsthathelpustodeliverourmissionandtobenefittheConsumersweserve.

• Co-chair,ProvincialLiaisonCommittee• Co-chair,CommunityEthicsNetwork• Member,CentralLocalHealthIntegratedNetwork

(CLHIN)CommunitySectorWorkingGroup• Member,SteeringCommittee,NorthYorkWest

BlackCreekHealthLink• Member&Lead,AttendantServicesWaitList

AdvisoryCommittee• PastPresident,BoardofDirectors,Ontario

CommunitySupportAssociation• LeadonAttendantServicesBusinessCase

development–Provincial• LeadonCommunityWideConsumerSatisfaction

Survey(CLASN)• Member,ProvincialAcquiredBrainInjuryNetwork• Member,SteeringCommitteeforIndependent

LivingSeniorManagementNetwork• Member,SteeringCommitteeforPersonalSupport

NetworkofOntario• Member,AbuseAwareness&PreventionWorking

Group• Member,AttendantOutreachGroupToronto• Member,CommunityCommitteeforPandemic

Resources• Member,ProfessionalsinHumanResourcesNetwork• Member,TorontoABINetwork• Member,WestTorontoHumanServicesandJustice

CoordinatingCommittee• Member,BrainInjurySocietyofToronto(BIST)• Member,AlternativeLevelsofCareThinkTank

(MedicallyComplexYoungAdults)• Member,Long-termVentilation(LTV)Planforthe

CareandManagementofIndividualswithLTVNeeds• Member,GoldCareCommunitySpecialInterestGroup• Member,OntarioAssociationofIndependentLiving

ServiceProviders(OAILSP)• PartnerwiththreeWomen’sShelterstoprovide

supportservicestowomenwithdisabilitiesleavingabusivesituations

• PartnershipwithEtobicokeServicesforSeniors(TheLearningNetwork)

• PartnershipwithWestParktoexpandsupportivehousingandthespectrumofservices

• PartnershipwithHuntingtonSocietyofCanada• PartnershipwithAphasiaInstitute• PartnershipwithSt.ClairWestServicesforSeniors• PartnershipwithTDBankGroup• PartnershipwithTangledArt+Disability• PastChair,CLHINCommunitySupportServices

Network• PastChair,CLHINAttendantServicesNetwork

(CLASN)• PastMember,InfoTechResearchGroup• ProfessionalMember–AssociationforInformation

andImageManagement• Providefinancialback-officesupporttoother

communitybasedagencies


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Our Services

Supportive Housing Services PACEStaffareavailabletoprovidesupport24-hoursperdaysevendayseachweekforpre-bookeddailyservicesaswellasemergencyservicesinsixsupportivehousingsites.Consumersliveintheirownapartmentsandalandlord/tenantrelationshipexistssotheConsumermaintainsaleasenotconnectedtoPACEservices.

Attendant Outreach Services PACEprovidespersonalsupportservicesassociatedwiththeactivitiesofdailyliving.Theseservicesareprovidedacrossthecityfrom6:00a.m.tomidnightandcanbeofferedattheConsumer’shome,school,orworkplace.Servicesareprovidedonapre-bookedbasis.

Purchase-of-service programsThesepersonalsupportservicesarepre-scheduledonatemporarybasistomeettheneedsofpeoplewithphysicaldisabilitiesandaregenerallyprovidedforpeoplevisitingToronto.

Services provided in Supportive Housing sites and through Attendant Outreach: PACEprovidesthefollowingservices:PersonalassistanceLifts/TransfersBowelandbladderassistanceDressingandundressingSkincare(bedturns,generalandnon-sterile

dressings,skinchecks)Generalhygiene(bath/shower,grooming,nailcare,

peri-care,menstrualcare)Sexualassistance

GeneralassistanceMealsanddrinks(cooking,cuttingupfood,assistance

witheating,G-tube,drinks,splints)HousekeepingLaundryNurturingAssistanceEscortsCommunicationsupport

(openingmail,telephoneassistance)Routinemaintenanceofassistivedevices,personal

vehicle,alternativeandaugmentative(AAC)equipmentPetandServiceAnimalassistance

WellnessassistanceRespiration(ventilator,bi-pap)-assistancewith

devicesthathelptheusertobreathePhysicalassistancewithtakingmedicationRangeofmotionexercises

Enhanced Services at the Bello Horizonte SiteThePACEBelloHorizonteProjectisuniqueinTorontoandCanadaandservicestwogroupsofpeople:thosewithHuntingtonDisease,andpeoplewhorequire


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85Supportive Housing and

ABI day program Consumers

enhancedservicesaswellassupportservices.Consumersreceivingenhancedservicestypicallyhavelivedathomeorininstitutionsratherthanontheirown,sotheyrequireassistancedirectingtheirservicesandlearningtolivemoreindependently.

PACEStaffprovideinformationtoBelloConsumerstomakehealthyandsafedecisionsabouttheirservices.Also,lifeskills-suchasbanking,shopping,nutrition,social/recreational,education/volunteeringaretaught.AssistanceconnectingwithcommunityagenciesandresourcesisalsoprovidedtoConsumers.

Services for individuals living with the effects of an Acquired Brain Injury (ABI)PACEoffersshort-andlong-termcommunity-basedsupportservicesbothatasupportivehousingsiteaswellasadayprogram(PaulaCassinLearningCentre).PACEworkswithindividualstodevelop“living,loving,doing”livesbyprovidingplacestheycancreateandshareincommunitylife.Thesetwoprogramsembracethephilosophyof“justenough”supporttoallowindividualstoliveasindependentlyaspossible.

The ABI Day programsPACEworkshopsprovideConsumerswithopportunitiestopracticenewskills,learnnewinformationorto“re-learn”andpracticeoldskillsandinformationimpactedbythebraininjury.TheyarepartneredwithStaffCoaches,whohelpdefinecleargoals,keeptheConsumerontrack,andprovideextrasupportifneeded.

OnceaConsumerhassuccessfullycompletedaworkshop,theyworkwiththeirCoachtodirectlytransfertheirskillsorknowledgetotheirhomeorcommunity.

Consumer Resource ServicesPACEprovidessupporttoitsConsumers.Thesupportprovidedispracticalhelp,systemnavigation,information,resources,education,andsupportintheadjustmenttohavinganevolvingdisability.StaffmeetwithConsumersintheirhomeorinthecommunity,wherevernecessarytoprovidesupport.


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Remembering Paula Cassin

PaulaCassin’scareerwasspentbeingatirelessadvocateforbraininjurysurvivors.Shemadeasignificantcontributiontotheacquiredbraininjurycommunity.Sheisrememberedforherpassion,enthusiasmandsupporttoherteam,theConsumerssheservedandtohercommunitypartners.

PaulawastheDirector,MemberEngagementServicesatPACEuntilNovember2014.Priortothis,shewastheExecutiveDirectorofABIPossibilitiesforthepastelevenyears,beforePossibilitiesintegratedintoPACEinJune2014.PaulaservedontheBrainInjurySocietyofToronto(BIST)BoardofDirectorsforthreeyearsandwastheBoardChairin2008/2009,herfinalyearontheBoard.

TohonourPaula’scontributions,PACEandtheBIST–createdthePaulaCassinEducationalFundtoprovideeducationalfinancialassistancetopeoplelivingwiththeeffectsofanacquiredbraininjury.Inaddition,PACEhasnameditsnewdayprogramfacility,thePaulaCassinLearningCentre.


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2611Training Hours

PACEwillhave12newfully-accessiblesupportivehousingunitsforadultswithphysicaldisabilities,whenthe2015PanAm/ParapanAmgamesareover.Thiswillbethefirsttimein19yearsthatPACEwillhavenewsupportivehousingunitstomakeavailable.

Theseunitswillberentgearedtoincomehousing.ItisanticipatedthattheseunitswillbeavailableinSpring2016.Detailsonthetenantapplicationprocesswillbeonourwebsitejustassoonastheybecomeavailable.

ThroughapartnershipbetweenPACEandtheAphasiaInstitute,DawnworksfourdaysaweekattheCommunityAphasiaProgram.DawnassistsConsumersoftheprogramwhentheyarrivetogetsettledintotheirgroupsandlaterontogetontheirwaytocatchtheirridesaswellasavarietyofotheractivitiesthroughouttheday.

DawnhasbeennominatedbytheAphasiaInstituteforaCentralCommunityCareAccessCentre(CentralCCAC)HeroesintheHomeCareGiverRecognitionAwardandhasbeeninvitedtoattendaceremonytohonourallofthenomineesonJune18,2015.Herawardisinrecognitionofbeingsomeonewhostepsuptoprovidecaredayinanddayoutandwhogoestheextramiletocareforpeopleinthecommunity.

“WinningthisawardgivesmejoyasitisworkthatIdofrommyheart.ItbringsgreatjoyknowingthatsomeoneappreciateswhatIdo.SurethisisajobandIgetpaid–but,moneyisn’tall.ItryandmakeeachofourConsumersfeelappreciated.PACEisanexcellentplacetowork.EveryoneIworkwithistherebehindme–andalwaysthereforme.”

New Supportive Housing in 2016!

Recognizing Dawn Nembhard


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Raven Crow PACEConsumerAcquiredBrainInjury(ABI)DayPrograms

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PACE Annual Report 2014 - 2015

Ravenranherownbusinessandwasadanceinstructorforover33years.In2010,shesufferedmultiplestrokeswhichkeptherinhospitalandrehabforfivemonths–learningtowalkandreadagain.Duringthistime,Ravendiscovered“doodling”asameansofentertainment.Herfriendsencouragedhernewpastimebybringingherartsupplies.Shequicklytransformedher“doodles”intogiftsforherfellowpatients.Ravendescribesherartworkas“thegiftsthatcamefrommystrokes”.

Ravenhasaphasiaandasaresult,sheactivelyparticipatesinacomputerprogramatPACE’sLearningNetworkforpeoplelivingwithanacquiredbraininjury(ABI).ShehasbeeninvolvedwithPACEforthepastfouryears.

Raven’sentrepreneurialspiritcontinuesasshehascreatedanonlinebusinesssellingherthreecolouringbooksandoversixtydifferentgreetingcards.

DespitetheongoingchallengesthatRavenfaces,shehasapositiveoutlookthatkeepshergoingwithadesiretofulfillanotherpartofherjourney.Sheseesthingsas“anothersteppingstoneonherpath”andsherecognizesthatitisempoweringtohavepeopletohelpalongthewaytofulfillingdreams.

How has PACE had an impact on your life?Computerskills’learningiscriticalforRavenandPACEishelpingherwiththis.TohavetheselearningoptionsisverysupportingtoRaven.Shedescribesthemas“transformative”astheygiveheranopportunitytokeepgrowing.

Describe someone who inspires (d) you and why?ForRaven,itwasherChileandanceinstructorthatshemetwhenshewas19yearsold.Atthattime,Ravenwasveryshyandwithdrawn.TheinstructorsawthetalentthatRavenhadandaskedhertoteachatwo-hourclass.Withnopreviousteachingexperience,

Ravenseizedtheopportunityandtherestwashistoryasthiswashowherdanceinstructingbegan.

What is Raven most passionate about?“Thegiftsthatcameoutofmystrokeshavetakenonalifeoftheirown.Myartworkismypassion.I’msoproudthatmycardsareavailableacrossCanada.”

When Raven has time for herself – what does she like to do?Enjoyartandnature.Sheusedtodoalotofdrumming–but,thatiscurrentlyonhold.Andsheusedtosing.OnedayshewouldlovetorecordaCD.

If PACE was a person – what words would you use to describe PACE?Innovative,creative,motivating,desirable.

What Is Aphasia?Aphasiaisanacquireddisordercausedbyaninjurytothebrainandaffectsaperson’sabilitytocommunicate.Itismostoftentheresultofstrokeorheadinjury.Anindividualwithaphasiamayexperiencedifficultyexpressingthemselveswhenspeaking,difficultyunderstandingthespeechofothers,anddifficultyreadingandwriting.Sadly,aphasiacanmaskaperson’sintelligenceandabilitytocommunicatefeelings,thoughtsandemotions.

PACE ConsumerAcquired Brain Injury (ABI) Day Programs

Raven Crow


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Sherri Wheeler & Fiana KalpCoaches,PACEStaffAcquiredBrainInjury(ABI)DayPrograms

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SherriandFianahaveworkedtogetherforoverayearnowdeliveringprogramstoindividualslivingwiththeeffectsofacquiredbraininjuries.Theybothagreethattheirworkhaspersonallyimpactedthemquiteabit.TheylearncontinuouslyfromtheirConsumers.Fianasharesthat“yougainperspectiveonwhat’simportantinlife,nottosweatthelittlethingsandtheimportanceofprioritizing”.

EachConsumerhashis/herowngoalsbutitissometimesthroughtheirpeerinteractionthatcreatesasupportopportunitytobringoutthebestineachother.

What do you like most about working for PACE?“TheconversationswiththeConsumersandthelearningthatcomesfromthese.”saysSherri.“Weseesomuchchangeandthedifferencesovertimearewhatissorewarding”.

What are you most excited about for the future of your programs?TheprogramfacilitywillbechanginginJuly2015andthiswillcreateanopportunityforexpandedprogramofferings.AsFianaexplains,“twopotentialissuesforapersonwithanABIcanbeisolationanddepression.Havingthisnewdedicatedfacility,thepossibilitiesarehugetoenableustogetConsumersoutmoretoovercometheseissues.

“Also,wehaveincreasedtheamountofinputthatwegetfromthem(ourConsumers)regardingprograms.Theyreallylikeit.Iftheyhadafearoflearningbefore–theyarenowhavingfundoingit.Withthepropersupport,theyarehappytodotheactivity.

If PACE was a person – what words would you use to describe PACE?Dependable,fair,Inclusive,compassionate,versatile,diverse.

Coaches, PACE StaffAcquired Brain Injury (ABI) Day Programs

Sherri Wheeler & Fiana Kalp


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Peter Anthanasopoulos PACEConsumerAttendantOutreachServices

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Peterencounteredalife-alteringaccidentattheageof17.WhilehewasonafamilyvacationinGreece,hedoveoffacliffthathehad,manytimesbefore,howeverthistimethetidehadreceded.Petersustainedaspinalcordinjuryresultinginquadriplegia.

TheCanadianParaplegicAssociationOntario(whichbecameSpinalCordInjuryOntario–(SCIOntario))reachedouttoPeterduringhisrecoverytoprovideassistanceandservicesthatgavehimhopeandhelpedhimfindhisway.Peterregainedhisconfidenceandlearnedtoplanaroundhisabilitiesandambitions.

ThroughhisassociationwithSCIOntario,Peterwentontoworkthereandhasbeentherefor15years.InhiscurrentroleastheManager,PublicPolicy&GovernmentRelations,Peterisresponsibleforliaisingwithgovernment,serviceproviders,researchersandotherpartnerstoaddressbarrierspreventingoptimumhealthoutcomesandcommunityparticipationforpersonswithdisabilitiesinOntario.

PeterisalsotheExecutiveDirectoroftheOntarioSCISolutionsAllianceundertheleadershipofSCIOntarioandtheOntarioNeurotraumaFoundation.TheOntarioSpinalCordInjurySolutionsAllianceisacollaborativenetworkofover70organizationsincludingpeoplewithSCI,researchers,policymakers,serviceprovidersandotherschargedwithaddressingandresolvingsystemicbarriersthateffectthequalityoflifeofOntarianswithSCI.

Peter’sinjuryhastaughthimtoappreciatelife,howtoovercomebarriersbyfightingforhisvalues,andtheimportanceofcommunityparticipation.

How has PACE had an impact on your life?PeterhasbeenreceivingservicesfromPACEformanyyears.Petersharesthathehas“seenalotofgrowthatPACEandhadmanywonderfulexperiences.PACEprovidesreliableservicesandeveryonesupportingme

iscaring,committedandpassionateabouttheirwork.PACEhelpsimproveindependence”.

Describe someone who inspires you and why?Peterisinspiredbyhisworkandbyhisworkcolleagues,family,andfriends.HeisinspiredtoimprovequalityoflifeforpeoplewithdisabilitiesinOntarioonadailybasis.Hesays,“GoodthingsarehappeningintheAttendantServicessectorastherehasbeensignificantgrowth($18.8M)overthelastthreeyearsandthereismorealignmentasorganizationsareworkingcloselytogethercreatingagreatervoicewiththeMinistryofHealthandLong-TermCare.Thegovernmentislisteningandlookingatqualityofserviceandtheappropriatemeasures.”

What is Peter most passionate about?Peterlovesbasketball.HeisahugeTorontoRaptorsfan.

When Peter has time for himself – what does he like to do?Peterisaveryspiritualpersonandenjoysbiblestudy.Hespendstimewithfamilyandfriends.Heenjoyscampingandgoingtothecottage.

If PACE was a person – what words would you use to describe PACE?Unsunghero.PACEisthatpersonthatmakesthatsubstantivecontributionthatdoesn’tgettherecognitiontheydeserve!

PACE ConsumerAttendant Outreach Services

What is Quadriplegia?Itisparalysisofallfourlimbs–botharmsandlegs.

Peter Anthanasopoulos


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Richard Preston PersonalSupportWorker,PACEStaffWindwardCooperative

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Personal Support Worker, PACE StaffWindward Cooperative

RichardhasbeenalongstandingPACEemployeeforover30-years.HeisalsoatalentedartistwhogrewupinafamilyofEnglishimmigrants.

How did you get into this line of work?Richardwas23yearsoldunemployed,brokeandwaslookingforworkandafriendreferredhimtotheParticipationHouseprojectinMarkham.Heshares,“Formanyyears,theyoftenhadchallengesfindingmaleworkerswhowantedtodothistypeofwork.Ifiledanapplicationandwentonatour.Iwasinabitofshock.Ifeltintimidationwhenencounteringseverelydisabledpeople.ThatnightIgotacallthatsomeonehadjustgotajobandresigned.Therewerenofull-timepositionsbutIthoughtthatIcoulddopart-timework.IjustsaidyesthatIwouldtakethejobasthepart-timeworkwouldbebetterformetogetusedtotheexposure.Thebigquestionis-howdoessomeonegetintoyourworkandbecomfortable?Anyonecandothis.Youhavetohavegreatfaithinpeopletobeabletodoanything.”

What do you like most about working for PACE?Richardsays,“Itisaprettysecurejobintoday’sworld.Mycoworkersareverycaringandthereisamutualrespectforoneanother.OurConsumersnevermakeyoufeellikeyou’reaservantbutratherthereisarespectthatyou’reheretohelpthem.”

What lessons has your work life taught you?“Twoofthemostimportantthingsinlifeare–ahealthybirth–andquickandpainlessdeath…”

Describe someone who inspires (d) you and why?“Thereareafewpeople.MyparentsastheygrewupinthedepressionandtheSecondWorldWarandtheyimmigrated.Mybrother(whoalsoisinthesamelineofworkandworksatWindwardtoo).Theactor–SteveMcQueen–forgoingreallyfast.

AndStephenLewis(formerpolitician)–ashereallycares.HewastheleaderoftheNDPinthe70sanddespitenevergettingthechancetoformagovernmentinOntario,he’sstilloutthereandbeingarebelrouser.”

What accomplishment at PACE are you most proud of?Richardwasaunionstewardforalongtime.HewasalsothePresidentofLocal40forthreeyearsandrepresentedtheneedsofthepeople.“Inthiskindofworkit’seasyforthepeoplethatworkthere(theyareable-bodied)andthenthepeoplewhoarephysicallydisabled–it’seasytofocusononeside.”RichardexplainsthatheplayedabalancingroleandneverdiscountedtheConsumers’role.”

What is Richard most passionate about?Richardisverypassionateabouttheissuesthatpeoplewithaphysicaldisabilityhavetofaceandaddressingthem.Richardsays,“They(peoplewithphysicaldisabilities)havetodealinasocietythatisn’talignedwiththeirsituation.Ihavebeenworkinginthesectorsince1981whencurbcutsdidn’texist.IhavebeeninbankswheretheCustomerServicerepresentativetalkstomeinsteadoftheConsumerdoingtheirbanking”.Thegoodnewsisthatthesechallenges,forthemostpart,arenowhistory.

When Richard has time for himself – what does he like to do?NotonlyisRichardanartistbut,heisalsoanavidbikerider(hedoesn’townacar).Healsoenjoyscamping,music(“DukeEllingtonisgoodmusic!”)andheplaysabitofguitar.

If PACE was a person – what words would you use to describe PACE?Growingperson,betweenopposingforces,personwithavision/worldview,caring,ambitious.

Richard Preston


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Back Row JoanneWilson(ExecutiveDirector),BillNoble(BoardChair),BillFrost,EricMézin,LaurenEttin,DavidAronoff,JeremyGrafstein(Treasurer)

Front Row LewBoles,KarenAtkin(Secretary),SamSavona,GregKaplan(Vice-Chair)

MissingToddKilpatrick,AleckDadson(Vice-Chair)

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44%Staff tenure

(average, 10 years and over)


ThePACEBoardofDirectorsisaskills-basedboardandrecruitingisbasedonourskillrequirements.Ourpracticeofrecruitingagainstamatrixofskills,experience,knowledgeandinteresthascontributedsignificantlytotheevolutionofourBoardanditsstrength.WearefortunatetohaveastrongBoardofDirectorscomprisedofhighlyskilled,enthusiasticindividualsthatlendtheirexpertisetotheBoardWorkingCommittees.

Board Working CommitteesPartnerships and IntegrationsAleckDadson, Vice-ChairBillNoble,Board ChairJeremyGrafstein, TreasurerToddKilpatrick

QualityDavidAronoffLaurenEttinEricMézin

Board of Directors

Management and Administration Team

Coordinators:RomeoDiCamillo,DonnaEscott,LauraGideon,EstherIdowu,SoniaPirrotta(Senior),LizQuinn,NikkiVinci

Administration:KimberlyGooder,WenboHuang(Contract),TomRiley,GladysGallardoRoy,ZhannaShobick,DianeSamia(Contract)

Board Working Committees

Board of Directors

Joanne Wilson ExecutiveDirector

Tracy Howell Director,

SupportServices

Kim Knox Director,

Operations

Stephen Fadipe ProgramManager,

Caboto

Carolyn Ross Manager,HR

Shirley Rokos Director,

EnhancedServicesSue Cockburn ConsumerResources

Facilitator

Nicole Hull ProgramManager,

Bathurst/PrinceCharles

Radka Poliakova Manager,Office

Jackie Wilson ProgramManager,Edwards

Manor/LearningNetworkEva Miodonski ConsumerResources

Facilitator

Chris Duda Manager,Scheduler/Payroll

Maunda Williams Manager,Finance

Cara Reid ProgramManager,

BelloHorizonte

Helen Marques SeniorProgramCoordinator,

AttendantOutreach

Danielle Daoust Manager,EmployeeHealth,

Safety&Wellness

Kevin Smith ProgramManager,

Windward

Recruitment and NominatingBillFrostKarenAtkin, SecretarySamSavonaBillNoble(RecruitmentCommittee)

Strategic PlanGregKaplan, Vice-ChairToddKilpatrickLewBoles


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6%Annual Staff turnover rate

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30 YearsJenniferMorgan–Caboto

25 YearsIvyAshmeal–BathurstBanyTamin–BathurstAdeAmoo–CabotoElaineScott–BathurstDorothyMaxwell–CabotoVeronicaWaugh–OutreachJulieRampersad–Bello1PauletteBrown–Bathurst

20 YearsLeoniloMalicdem–WindwardTusiaVillneff–WindwardSoniaNisbeth–Outreach

15 YearsTracyHowell–HeadOfficePatienceWilson–CabotoLarryRampersad–CabotoAndersonSalvador–WindwardAdelaidaAbejaron–OutreachMelvaClarke–Bello1

10 YearsWaheedSeriki–Bello1DelphinDauz–OutreachSharonBancroft–Bathurst

5 YearsEstherObuobi–Bello2PeterKyereme–OutreachRuhulLovelu–Bello2EvaMiodonski–HeadOfficeLauraGideon–HeadOfficeShawakHansotia–Bello1RubikaKandasamy–Bello2RoalinCacayurin–Bello1MichaelLewis–Bello2SuzetteChichester–Bello2ZhannaShobick–HeadOfficeGladysGallardo-Roy–HeadOffice

RetireesWinfordCherry–CabotoMelroseBartram–CabotoMonicaVaughan–Bathurst

Staff Years of Service


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Financial StatementStatement of Operations

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PACE INDEPENDENT LIVING Statement of Operations

Year ended March 31, 2015, with comparative information for 2014

2015 2014 Supportive Attendant Acquired Administration Housing Outreach Brain Injury and other Total Total

Revenue: Eligible expenditures

reimbursed $ 4,799,725 $ 3,004,458 $ 1,219,082 $ 1,579,770 $ 10,603,035 $ 8,286,898 Personal support services

recovery (96,541) (9,916) (16,795) – (123,252) – Interest – – – 10,365 10,365 9,705 Other 101,812 26,714 9,133 105,868 243,527 246,784 Amortization of deferred

contributions related to capital assets – – – 14,714 14,714 14,716

4,804,996 3,021,256 1,211,420 1,710,717 10,748,389 8,558,103

Expenses: Employee salaries

and wages 3,739,996 2,427,706 832,945 942,363 7,943,010 6,465,718 Employee benefits 770,917 476,754 108,507 186,132 1,542,310 1,329,835 Supplies 55,430 4,691 7,363 35,151 102,635 83,781 Sundry 120,578 37,847 166,321 351,492 676,238 306,030 Equipment 30,843 18,020 17,730 51,621 118,214 115,774 Building and grounds 86,942 56,110 60,349 129,606 333,007 242,121 Contracted out – – 17,721 –. 17,721 – 4,804,706 3,021,128 1,210,936 1,696,365 10,733,135 8,543,259

Excess of revenue over expenses before amortization of capital assets 290 128 484 14,352 15,254 14,844

Amortization of capital assets – – – (14,714) (14,714) (19,836)

Excess (deficiency) of revenue over expenses $ 290 $ 128 $ 484 $ (362) $ 540 $ (4,992)

See accompanying notes to financial statements.


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80.6%Revenue growth over

last 10 years

Notes to Financial StatementPACE INDEPENDENT LIVING Notes to Financial Statements

Year ended March 31, 2015

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PACE Independent Living (the "Organization") is a charity incorporated as a corporation without share capital in the Province of Ontario. The Organization provides support services to adults with physical disabilities.

As provided under the Local Health System Integration Act 2006, effective July 1, 2010, the Ministry of Health and Long-Term Care ("MOHLTC") assigned to the Local Health Integration Network ("LHIN") all its rights, duties and obligations under its 2011-2013 Multi-Sector Accountability Agreement ("M-SAA") with the Health Service Providers ("HSP"). M-SAA is aligned with the MOHLTC's transforming agenda and will enable the LHIN to take on full responsibility for planning, funding and integrating health services in the LHIN area, which includes the HSP. The Organization is assigned into the Central LHIN and Toronto Central LHIN.

On June 2, 2014, the Organization and ABI Possibilities Inc. merged operations under a single corporation through a voluntary integration process under the Local Health Systems Integration Act 2006.

1. Significant accounting policies:

The financial statements have been prepared by management in accordance with Canadian accounting standards for not-for-profit organizations.

(a) Revenue recognition:

The Organization follows the deferral method of accounting for grants and contributions.

The Organization's programs are principally funded through MOHLTC-LHIN under program budgets subject to annual review. Grants are recorded as receivable when approved by the MOHLTC-LHIN and are recognized as revenue in the year the expenditure relating to the grant is incurred. Grants relating to expenditures to be incurred in periods subsequent to year end are recorded as deferred contributions. Grants are provided for each program of the Organization (Supportive Housing, Attendant Outreach and Acquired Brain Injury). Any amount under-spent in a program from the approved grant is returned to the MOHLTC-LHIN in the next fiscal year. Any expenses incurred by a program in excess of the approved grant are borne by the program.

Contributions restricted for the purchase of capital assets are deferred and amortized into revenue on a straight-line basis, at a rate corresponding with the amortization rate for the related capital assets.


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Notes to Financial StatementPACE INDEPENDENT LIVING Notes to Financial Statements (continued)


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1. Significant accounting policies (continued):

(b) Cash and cash equivalents:

Cash and cash equivalents include cash and term deposits with an initial maturity of 90 days or less.

(c) Financial instruments:

Financial instruments are recorded at fair value on initial recognition. Equity instruments that are quoted in an active market are subsequently measured at fair value. All other financial instruments are subsequently recorded at cost or amortized cost, unless management has elected to carry the instruments at fair value. The Organization has not elected to carry any such financial instruments at fair value.

Transaction costs incurred on the acquisition of financial instruments measured subsequently at fair value are expensed as incurred. All other financial instruments are adjusted by transaction costs incurred on acquisition and financing costs, which are amortized using the straight-line method.

Financial assets are assessed for impairment on an annual basis at the end of the fiscal year if there are indicators of impairment. If there is an indicator of impairment, the Organization determines if there is a significant adverse change in the expected amount or timing of future cash flows from the financial asset. If there is a significant adverse change in the expected cash flows, the carrying value of the financial asset is reduced to the highest of the present value of the expected cash flows, the amount that could be realized from selling the financial asset or the amount the Organization expects to realize by exercising its right to any collateral. If events and circumstances reverse in a future period, an impairment loss will be reversed to the extent of the improvement, not exceeding the initial carrying value.


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1. Significant accounting policies (continued):

(d) Capital assets:

Capital assets are recorded at cost less accumulated amortization. Amortization of computer equipment is provided using the straight-line method over the estimated useful life of three years.

(e) Donated capital assets, materials and services:

Donated capital assets are recorded at fair value at the time of receipt when fair value can be reasonably estimated. Donated materials and services are not recorded.

(f) Use of estimates:

The preparation of financial statements requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenue and expenses during the year. Amounts subject to such estimates and assumptions include useful lives of capital assets. Actual results could differ from those estimates.

2. Capital assets:

2015 2014 Accumulated Net book Net book Cost amortization value value

Computer equipment $ 102,833 $ 102,833 $ – $ 14,714


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3. Deferred contributions:

(a) Expenses of future periods:

Deferred contributions related to expenses of future periods represent unspent externally restricted grants.

2015 2014

Balance, beginning of year $ 27,192 $ 27,021 Contributions received 208,791 196,070 Amount recognized as income (195,809) (195,899)

Balance, end of year $ 40,174 $ 27,192

(b) Capital assets:

Deferred contributions related to capital assets represent the unamortized amount of restricted contributions received for, and expended on, the purchase of capital assets.

2015 2014

Balance, beginning of year $ 14,714 $ 29,430 Amount recognized as income (14,714) (14,716)

Balance, end of year $ – $ 14,714

4. Net assets invested in capital assets:

(a) Net assets invested in capital assets are calculated as follows:

2015 2014

Capital assets $ – $ 14,714 Amounts financed by deferred capital contributions – (14,714)

$ – $ –


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4. Net assets invested in capital assets (continued):

(b) Change in net assets invested in capital assets is calculated as follows:

2015 2014

Deficiency of revenue over expenses: Amortization of deferred contributions

related to capital assets $ 14,714 $ 14,716 Amortization of capital assets (14,714) (19,836)

$ – $ (5,120)

5. Employee future benefits:

(a) The Organization has a defined contribution pension plan which began in May 1994. The plan is for the employees of the UNIFOR, Local 40 and is administered by the Canada-Wide Industrial Pension Plan. The plan provides benefits based on the contributions of the Organization and its members and investment income related by the plan. Benefit levels can change depending on a change in the collective agreement or on the performance of the pension fund. The cost of the plan is recognized based on contributions made during the year. The current year contributions made by the Organization were $98,055 (2014 - $86,514).

(b) The Organization has joined a defined contribution multi-employer pension plan for employees who are members of the Service Employees International Union commencing December 1998. It is administered by the Nursing Home and Related Industries Pension Plan. The cost of the plan is recognized based on contributions made during the year. The current year contributions made by the Organization were $102,683 (2014 - $89,850).

(c) The Organization has a defined contribution plan providing pension benefits to eligible management, which began on August 1, 2004. The cost of the plan is recognized based on contributions made during the year. The current year contributions made by the Organization were $73,005 (2014 - $70,010).


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6. Commitments and contingencies:

(a) Commitments:

The Organization is committed to minimum payments under operating leases for office space and photocopiers as follows:

2016 $ 315,234 2017 167,156 2018 49,942 2019 48,986 2020 48,427 Thereafter 2,500

(b) Contingencies:

The Organization has an outstanding claim relating to retroactive pay equity legislation relating to the years 2005 to 2009 of approximately $1,100,000. There is agreement with the unions that the amount will only be paid when the MOHLTC-LHIN makes funds available for this purpose. In the current period, payments of $220,000 were made with a remaining outstanding claim of approximately $880,000.

7. Economic dependence:

The Organization's principal funder is the MOHLTC-LHIN. The funding is subject to budget review. In management’s opinion, the Organization's ability to continue its programs is dependent on this funding.

Annually, the MOHLTC-LHIN performs a reconciliation between the Organization's allowable expenditures and funds paid during the previous year. The balance due to or from the MOHLTC-LHIN for the year ended March 31, 2015 will not be determined until the MOHLTC-LHIN has reviewed the Organization's financial and statistical returns. The management of the Organization considers the amounts reported to include all proper adjustments for non-allowable costs.


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Our Locations

Head office970LawrenceAvenueWest,Suite210,Toronto,ONM6A3B6

Bathurst/Prince Charles 3270BathurstStreet,Toronto,ONM6A3A8

Bello Horizonte 1500KeeleStreet,Toronto,ONM6N5A9

Caboto Terrace3050DufferinStreet,Suite107,Toronto,ONM6B4G3

Edwards Manor340RoyalYorkRoad,Toronto,ONM8Y2P9

Paula Cassin Learning Centre300NewTorontoStreet,Unit1,Toronto,ONM8V2E8

Windward Cooperative34LittleNorwayCrescent,Suite310,Toronto,ONM5V3A3

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pace-il.ca

Charitablenumber:107820441RR0001

ANNUAL REPORT 2014/2015 - pace-il.ca · WHO WE ARE GET TO KNOW PACE NEWS & EVENTS WHAT WE DO 4 We...

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