Andrew Evans

1045 Fowler Road, Westminster Maryland, 21157 Email: Andrewevans9560@gmail.com Cell: (443) 223 - 9560

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PROFESSIONAL HIGHLIGHTS:

Experience in all areas of System Development Lifecycle (SDLC).

Experience in working in a team environment as well as independently.

Experience in conducting HR related responsibilities including professional development and resource acquisition.

Advanced Knowledge of FedRAMP C&A Processes (DIACAP & NIST)

Experience in internal auditing practices including facility, infrastructure and content repositories.

Experience in project schedule management and progress tracking. Including experience with MS Project Server.

Experience with manual and automated software testing tools. (Quality Center & Quick Test Pro)

Experience in developing intranet and extranet SharePoint sites and managing the developed sites.

Experience in facilitating key meetings including Lessons Learned, Change Control Board (CCB) and Project Development meetings.

Experience with manual and macro enabled automated quote generation.

Experience in recruiting efforts including conducting interviews and presenting new hire orientation materials.

Experience in content and control presentations for SSAE-16, FISMA, FedRAMP and CMMI audits.

Experience in writing and submitting contract vehicles for multiple federal agencies including the DOHS and CMS.

Experience in assisting customers to resolve and immediate issues and ensuring total customer satisfaction.

Experience in writing Information Security Management documentation including the corporate Enterprise Security Policy.

PROFESSIONAL GOALS

To support the growth and development of the organization I am representing by producing high quality results, with attention to detail while providing an intricate focus on the company’s goals, objectives and requirements.

To continuously expand and enhance my knowledge in all aspects of my employer, while demonstrating the superior competency, communications skills and professional attributes which allow me to fully benefit the organization that I am representing.

DEMONSTRATED SKILLSETS

Added Technical Skills Working Knowledge of the Following Programs

Interpersonal Skills Qualities I have presented at all positions

Conceptual Skills Qualities I have presented at all positions

Advanced knowledge of Microsoft Office Suite Acclimated to working with a team or independently. Ability to understand complicated and abstract ideas.

Advanced Knowledge of MS Visio, Project and Project Server

Exceptional reading and comprehension skills. Dedicated to ensuring task completion in a timely

manner.

Experience with using Microsoft Access Exceptional presentation and facilitations skills. Exceptional decision making & problem solving skills

Experience with using HP LoadRunner and Quick Test Pro.

Exceptional oral and written communications skills. Exceptional attention to corporate etiquette and

expectations.

Experience with DOORS and IQRA Requirements tools.

Exceptional in assertive and direct communications. Superior problem analysis and understanding skills.

Experience with using HP Quality Center (QC) Superior and demonstrated visionary skills. Superior in task priority assessment and assignment.

Most Conferencing Software (WebEx, Go2Meeting) Superior customer negotiations skills. Through focus on visualizing the big picture.

[ In Progress ]

LinkedIn Email

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WORK EXPERIENCE IT-CNP, Incorporated Lead Project Management Office Coordinator ........................................................................................................... 2012 - Present

Responsibilities Performed and Experience Acquired

Assisting customers and sub-contractor in understanding and following Federal Guidelines and practices,

Creating and presenting customer infrastructure comprehensive diagrams for RFP and bid submissions.

Assisting customer’s with Project Management Related Issues Developing standardized corporate templates to be used in quote generation,

process development, policy and procedure development and many other areas of corporate interest.

Assisting customers and coworkers with compiling and understanding system specific information security controls required by the information system’s System Security Plan.

Enforcing existing company policy and ensuring the standardization of corporate forms and templates.

Assisting the Chief Information Security Officer with daily Information Security management activities.

Overseeing company infrastructure and software upgrades

Assisting the Chief Information Security Officer with writing and developing content for system specific SSPs.

Project schedule development and management to provide a quick and accurate transition from one customer environment to another.

Assisting the Chief Information Security Officer with writing and developing content for the Enterprise Security Policy (ESP)

Resource acquisition for corporate and contractual positions

Assisting the company in obtaining a FedRAMP certification required by the General Services Administration (GSA).

Submitting content for contract bids and Request for Proposals (RFP)

Creating and completing monthly application vulnerability assessment reports to ensure risk mitigation and problem resolution from internal and external internet traffic.

Working with the technical team to assist customers with additional hardware needs including equipment upgrades and additional hardware.

Creating and managing corporate and customer SharePoint repository sites including custom content development.

Writing corporate and contractual Standard Operating Procedures (SOP)

Position Summary: IT-CNP, is an Infrastructure as a Service (IaaS) organization specializing in Federal Information Systems Management Act (FISMA)

compliancy. The primary focus of the organization was to assist Federal Agencies and other companies hosting infrastructure for the government to meet the conditions and controls defined in NIST/DIACAP/FedRAMP documentation. By meeting these controls, the agency would receive an Authority to Operate (ATO). As a secondary responsibility, I was responsible for the creation and distribution of company quotes to preferred partners. I worked with the Business Management responsible for the graphic design, and project management content of company quotes that were distributed. As part of its template, the quote template contained a variety of complex spreadsheets, Visio diagrams, and graphics that required modification with each quote. I would also assist with responding to agency requests for information (RFI) and request for proposals (RFP). The responsibility for responding to RFI material was owned by me. I would work with the technical team and Information Systems Security Officer (ISSO) to address the criteria listed in the RFI with the goal of shaping the overall release of the RFP. When I was tasked with working on an RFP, I would own responsibility for addressing preliminary staffing measures. (If applicable). For example, I was responsible for locating qualified resources that would be able to provide a signed letter of commitment to the IT-CNP should the organization be awarded the RFP. I worked with the Business Management Office and Security Management Office (BMO) for overseeing existing customer information systems. My responsibilities included, but were not limited to the development of standard operating procedures for both corporate and contractual purposes. Using my technical writing background, I also assisted in writing and peer reviewing common infrastructure documentation such as the System Security Plan (SSP) as well as the Enterprise Security Policy (ESP). In addition to writing system infrastructure documentation, I was responsible for writing other common project documentation such as Project Management Plans (PMP) and reviewing documentation including Business and Functional requirements. I primarily worked with the organization’s BMO for discussing and impending strategies in the areas of Sales and Marketing. I would also work with engineering to prepare quotes and technical information for system architecture. Throughout my time at the company I would work closely with Certification and Accreditation (C&A) Controls such as NIST Special Publications (SP) 800 Series. Aside from assisting the company with FISMA/FedRAMP, I also was responsible for staffing efforts. These efforts included attending college/community job fairs, candidate selection, interviewing, background/criminal record checks, education and clearance verification & validation, and completion of new hire paperwork. For example, Corporate/Customer Rules of Behavior, Non-Disclosure Agreement(s), etc… I also was responsible for a majority of the process/policy writing for IT-CNP. Most documents written were to define and document corporate policies in preparation for organization growth. These policies included documentation for items such as staffing, quote generations, mail distribution, requesting PTO, etc…

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Because of my SharePoint knowledge, I volunteered to assist the organization with building and deploying a corporate intranet site. Using SharePoint designer 2013, I was able to provide a repository site for internal and external collaborations. The intranet site is used for proposal, resource and customer content management. My responsibilities for the SharePoint site included user account creation and management, along with assigning and modifying the appropriate permissions settings needed for the organization. In addition to implementing a corporate SharePoint repository site, I was assigned with the implementation of a collaboration site for customers and partners. My responsibilities for the customer SharePoint site included user account creations, elevated permissions management, and ensuring that application configurations protected and secured proprietary and confidential information.

Edaptive Systems — Owings Mills, MD Project Analyst .......................................................................................................................................................... 2011 – 2012

Responsibilities Performed and Experience Acquired

Creating, Updating and Modifying Project Schedules through MS Project Server Created detailed and Complex Datasheets for Project Specific Purposes

Created Customized Databases for project specific purposes. Wrote and Developed Company Documentation such as SOPs

Corporate Intranet & Extranet Design and Maintenance Developing Training Sessions for Corporate Employees and Sub Contractors

Facilitating Customer Meetings & Discussions Compiled and Developed Monthly Metrics Reports

Position Summary: As a Project Analyst with Edaptive Systems, I would hold the primary responsibility over assigned projects to ensure that the project

schedule was progressing as expected. I worked closely with project managers to provide efficient and detailed scheduling management services. As a part of the companies Project Management Office (PMO), I along with the team I was assigned to, would routinely collaborate and assist each other to ensure assist the company’s Project Managers. In addition to monitoring the project schedules, the PMO would have the primary responsibility for implementing training sessions for areas such as policy and process changes, new or upgraded software implementations, and new hire orientations. My responsibilities also included the design and maintenance of the Corporate Intranet and Extranet (SharePoint) sites. I was responsible for establishing user permissions for both internal and external company employees, creating and modifying user accounts, creating and modify company sites and libraries, and responsible for troubleshooting and resolving users having issues with the SharePoint site. I would also share the responsibility of organizing, facilitating, and conducting Federal customer Verification & Validation (V&V) Joint Application Development (JAD) Sessions. My responsibilities would include scheduling the quarterly meeting at customer sites and also included the development of all documentation that was to be discussed at the meeting. The types of documentation that were used ranged from standard 8.5 x11 Word Documents to 36 x 48 Gantt charts created in Microsoft Project. At months end, I would hold the responsibility for compiling and creating metrics reports for the projects I was assigned. These metrics reports included data from both corporate and contractual areas of measurements and required understating and development of complex and detailed spreadsheets as well as the completion of a status logs and reports.

Edaptive Systems — Owings Mills, MD Software Tester ......................................................................................................................................................... 2010 - 2011

Responsibilities Performed and Experience Acquired

Wrote customized test scenarios to effectively test the CMS DMEPOS System. Performed automated and manual system testing including integration & regression.

Entered and tracked system defects from discovery to successful fix & verification. Oversaw and led the development team through application load/stress testing.

Worked with development team to triage defect for inclusion into new builds. Experienced with Integration, UAT, Regression, Smoke, Load & penetration testing.

Captured testing metrics to provide visibility into the current state of the application. Provided Quality Assurance checks of system documentation relating to testing.

Position Summary: As a Software Tester with Edaptive Systems, I was responsible for multiple components of testing for a customized software

application build. The system named, Durable Medical Equipment Bidding System, of DBidS, was a software application developed to capture the Durable Medical Equipment (DME) suppliers’ information to participate in the bidding process. Following an annual release schedule, the DbidS application was undergoing system testing for a majority of the calendar year. There were multiple testing cycles that required detailed and complex testing scenarios to locate any defects or issues with the system. I began my work as a software tester by performing user acceptance testing (UAT) for previously developed test cases. Using HP Quality Center (QC) I would track and log the manual testing progress as I completed each test case. In addition to manual testing, I was also equipped with using HP Quick Test Pro (QTP). Using scripts developed by the test lead, I would execute all test cases assigned to ensure the functionality of the system was responding as normal.

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As I progressed I was introduced to Integration, Regression, and Unit Testing. Here I was responsible for ensuring that the functionality of the application was performing as expected, ensuring that any code changes, bug fixed, and/or any other modifications to the application had no alteration(s) on the system’s functionality, and ensuring that captured information was reporting accurate information, as expected, to the application’s database servers. The final type of testing that I was introduced to was System Load/Performance testing. For the DbidS system, the functional requirements of the system required load testing for 5,000 consecutive users. Using HP LoadRunner, I assisted the development team and project managers with monitoring and overseeing the successful completion of this requirement. Using customer test facilities, our team would deploy dummy data into the software application mimicking that of 5,000 consecutive users. As a supplementary element to the requirement, the sustainment was required to be at a minimum of 10 hours with an average of 3 second response times. Using Loadrunner’s graphical user interface (GUI), I was responsible for deploying virtual instances into the application at periodic rates until the maximum of 5,000 instances was reached. Upon the completion of the deployment, I monitored the information systems infrastructure for any components that were under heavy load resulting in system timeout and/or prolonged response times.

Edaptive Systems — Owings Mills, MD Helpdesk Technician ................................................................................................................................................. 2009 – 2010

Responsibilities Performed and Experience Acquired

Trouble Shooting Corporate Hardware and Software Issues Issuing Machines and Peripherals to Corporate and Subcontractor Resources

Creating User Accounts and Procuring Hardware for Company New Hires Utilizing Corporate Helpdesk Software to Resolve Employee Issues

Creating/Updating Hardware Inventory Database for Tracking Purposes Providing Tier 1 – 3 Helpdesk support for the DbidS Application

Issuing Federal Machines to necessary Resources Patching and Monitoring User Accounts into the Corporate Network

Position Summary: As a Helpdesk Technician with Edaptive Systems I was responsible for resolving and/or troubleshooting issues for employees of the

organization. Working with a team, the Helpdesk would resolve user issues for all hardware owned by the company including the VoIP phone system, corporate/customer work stations, corporate/customer output devices (printers, copiers) and corporate/customer input devices (scanners, thumb drives). As I progressed as a Helpdesk Technician, I was assigned with the creation of a database that could be used to track the issuance of all corporate and government issued software. Using access, I was able to create this database to successfully manage and track hardware distribution. Upon the completion of this database, I was assigned with monitoring and updating it to reflect the assignment of equipment. Part of overseeing the database was to write corporate policies and processes that needed to be followed when equipment was released. These processes and policies included detailed information on distributing, allocating, tagging, logging, and maintaining corporate and government resources. In addition to hardware monitoring, I was also responsible for software patches and updates on corporate systems. I would work with the corporate helpdesk team to implement monthly patches from Microsoft to all corporate machines and servers.

My responsibilities working within the corporate helpdesk also required the imaging of new customer machines that were procured. The image required changing BIOS settings to comply with customer requirements (e.g. disabling the machines WiFI capabilities) and required the machine to operate off the customer approved operating system (Windows XP). As a supplementary responsibility, I also provided Helpdesk assistance with the Durable Medical Equipment Bidding System (DbidS). As a helpdesk technician for DbidS, I provided application support for bidders accessing the system by relaying technical solutions to the prime contractor’s helpdesk. The prime would then further the assistance of the customer to provide resolution.

EDUCATION:

Carroll Community College Associate of Arts – Criminal Law ............................................................................................................................... In Progress

Francis Scott Key Sr. High School High School Diploma ................................................................................................................................................. 2004 - 2008