ANCILLARY SERVICES...ANCILLARY SERVICES Information for Agents* using Amadeus...

ANCILLARY SERVICES

Information for Agents*using Amadeus

322879-LOT_FOLDER_ENG-A5.indd 1 02.06.2014 16:14

*Additional GDS information will be provided inupcoming months

MY FAVOURITE SEAT SERVICECustomer benefits(between 18 MAR and 2 MAY 12 600 round trip seats were sold) • You can choose your favourite seat (window, aisle, exit row, wing,

etc.) and not worry that someone has taken it just because he/she bought a ticket earlier • Family will be sure to seat together during the flight • You can still choose the seat for free at check-in

(usually after 24 hrs before departure) but then you might not get the seat you prefer

SSR codes • Seat must be selected from SEAT MAP (SM entry). SSR code

is created automatically as SSR RQST and the selected seat can only be sold as RQST e.g. /SSR RQST LO HK1 WAWFRA/10CN,P1/S2 SEE RTSTR

Price

* Add 8% VAT for domestic travel. Prices for flight segment.

20 PLN (5 EUR, 7 USD, 8 CAD)

30 PLN (8 EUR, 10 USD, 12 CAD)

60 PLN (15 EUR, 21 USD, 23 CAD)

for My Favourite Seat on flights lasting less

than 2 hours*

for My Favourite Seaton flights lasting more

than 2 hours

for My Favourite Seat on long haul flights between

Warsaw and Beijing, New York, Chicago

and Toronto


MY PREMIUM MENU SERVICECustomer benefitsOn all our long-haul flights you will enjoy splendid cuisine but also the professional waiter’s service that will make you feel like in restaurant at 35 feet • The first service includes appetizers, a fresh salad, a selection

of cheese and a delicious hot meal. • The second service includes appetizers, a fresh fruit salad

and chocolate for dessert. • Each course comes with the choice of alcoholic beverages

from Premium Club

SSR codes • Regular/Base meal: SR UPML-BS.BASE • Hindu: SR UPML-HN.HNML • Diabetic: SR UPML-DB.DBML • Non-lactose: SR UPML-NL.NLML • Vegetarian (non-dairy): SR UPML-VG.VGML • Gluten-free: SR UPML-GF.GFML • Vegetarian (lacto-ovo): SR UPML-VL.VLML

Price • 100 PLN, 30 USD, 30 CAD, 25 EUR

The Service can be ordered no later than 12 hours prior to the schedule time of departure.


MY EXTRA BAGGAGE SERVICECustomer benefits(between 1 JAN and 2 MAY 1 229 My Extra Baggage transactions were completed) • You don’t have to be limited with your baggage. Each additional

piece of standard baggage is available with 20% discount when booked earlier that 12 hrs before departure

SSR codes • SR XBAG – 1PC 23 KG DIM 30 x 40 x 50 CM

Price • 20% discount from the below pricelist

Baggage / dimensions

Additional piecemax 23 kg and 158 cm

WithinPoland

170 PLN*40 EUR*50 CAD*50 USD*

Europeand other short-hauls

290 PLN70 EUR90 CAD90 USD

Long hauls

620 PLN150 EUR200 CAD200 USD

to/from USA/Canada320 PLN75 EUR100 CAD100 USD

to/from China480 PLN100 EUR150 CAD150 USD

Except if second piece in Economy Compartment


MY LEISURE EQUIPMENTCustomer benefits(between 1 JAN and 2 MAY 978 My Leisure Equipment transactions were completed) • You don’t have to pay for renting leisure equipment in your travel

destination. You can take your own equipment and enjoy your leisure time the way you like it.

Please note that, if you are transiting with another carrier, please get familiar with baggage rules of such a carrier, to avoid denial of your baggage.

SSR codes • GOLF: SR SPEQ-GO.GOLF 5 KG DIM 120 x 50 x 70 CM • SKI: SR SPEQ-SK.SKI 5 KG DIM 120 x 15 x 20 CM • FISHING: SR SPEQ-FI.FISHEQP 3 KG DIM 120 x 50 x 15 CM • MUSIC: SR SPEQ-MU.MUSIC 8 KG DIM 120 x 80 x 30 CM • SCUBA: SR SPEQ-SC.SCUBA 8 KG DIM 50 x 60 x 90 CM • SURFING: SR SPEQ-SU.SURFB 10 KG DIM 20 x 70 x 50 CM • WINDSURFING: SR SPEQ-WI.WINDEQP 20 KG DIM 160 x 70 x 80 CM • SNOWBOARD: SR SPEQ-SN.SNOWB 15 KG DIM 120 x 30 x 10 CM • BACKPACK: SR SPEQ-BP.BPACK 8 KG DIM 60 x 30 x 20 CM • KITE: SR SPEQ-KI.KITEB 10 KG DIM 60 x 60 x 40 CM • BIKE: 15 KG DIM 120 x 40 x 60 CM

Price • http://www.lot.com/pl/en/sport-equipment


TRAVEL WITH MY PETCustomer benefits(between 1 JAN and 2 MAY 1 662 Travel with My Pet transactions were completed) • You don’t have to pay for looking after your pet while you’re away.

Take your pet with you and enjoy your peace of mind.

SSR codes • SR AVIH – SMALL. 1FERRET 3 KG DIM 95 x 70 x 143 CM • SR AVIH – MEDIUM. 1CAT 9 KG DIM 137 x 114 x 86 CM • SR AVIH – LARGE. 1DOG 16 KG DIM 302 x 89 x 107 CM • SR PETC – 1 DOG 5 KG DIM 50 x 40 x 20 CM

Price • http://www.lot.com/pl/en/travelling-with-pets


WHAT IS AUTO-PRICINGAuto-pricing is an automated pricing for additional services. Amadeus system is calculating automatically the price for additional service and stores this information in the PNR by creating a calculation record which is called TSM-P.

Forms of payment:Standard LO form of payments same as for electronic ticket are applicable.Detailed information on AAAS and instruction for EMD issuance can be found in AMA and GGAIRLOAAAS.Implementation dates of AAAS auto-pricing in other GDS will be announced at a later stage.In case of any questions with reference to EMD handling, it is required to contact your local LOT ticketing office or LOT Agency Ticketing Help Desk office.

Agency Help Desk is open from Monday to Friday, 9.00 – 17.00

Email: [email protected]

Tel: +48 22 606 66 22


LIST OF EMD ENTRIES

LIST OF AAAS ENTRIES

IUSR

EGVD/CXXEGCD/VYYEGSD/VYY

TMC/VYY

TMITQMTMXTMFTMHTTM

EWDEWH

TRFTRFUTRFPTRFIGTRDC

EMR

FXGFXHFXKSM, ST/13C

SVC creationSSR creation

Display available EMD airlines Display available countries for an airlineDisplay list of EMD services offered by an Airline and details for each of them

Manual creation of TSM-P, V= validating carrier – YY = Airline CodeTSM-P updateTSM-P displayDelete TSM-PRemove change flagDisplay historyEMD issuance

EMD displayEMD history display

EMD refundEMD refund updateRefund validationCancellation of refund processCancellation, voiding

EMD reprint

Confirmed service automatic pricingInformative service automatic pricingAncillary Services catalog displaySeatmap display, Seats booking (seat ref)


ANCILLARY SERVICES...ANCILLARY SERVICES Information for Agents* using Amadeus...

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