An Introduction to Our Hosted Services - Shape …...Our hosted telephony gives you access to an...

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W: www.shapenetworks.com T: 0207 015 2100 F: 0207 015 2101

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Shape Hosted Telephony

• WhatisIPTelephony?• ThebenefitsofShape?• FeaturesofShape

HostedTelephony

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Shape Hosted Services

• WebPortal• Wallboard• SWiPApp• Shapeproducts

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Shape Pricing Plan

• MarketingServices• Ethercall&Connectivity• SIP&NumberPorting• SWiP• Additionalfeatures Page15

HostedTelephony

AnIntroductiontoOurHostedServices

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WhatisIPTelephony?

Shape Networks specialise in the provision ofInternetandTelecommunicationsservicesforallbusinesses.

Shape Networks IP Telephony is designed anddeveloped to replace existing analogue anddigitallinesaswellaslegacyphonesystemswithapowerfulandfeature-richhosted IPtelephonysolution.Our private IP network is non-Internetfacing, which ensures uncompromised callqualityandthatthe latestandgreatest featuresareprovidedatanaffordableprice.

We provide all of the features and more thanyouwould expect from your telecoms solution.Thesystemisquicklyandeasilyexpandableupto1000+ handsets across multiple sites, withoutrequiring any expensive upgrades. The “Plug &Play” nature of the system means that newhandsets can be sent to your office pre-configured and just need to be plugged in,without the need and expense of an engineervisit.

Our hosted IP telephony provides flexibility,valueformoneyandamultitudeof featuresforallourcustomers.

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WhychooseShapeNetworks?

Until recently, in-housesolutionswerefavouredby largerorganisations butnotanymore. In thecurrent climate, the need to keep costs downwhilstatthesametimeimprovingefficienciesisofparamountimportancetoanybusiness.

Ourhostedphonesystemsolutionsofferyou:

• Stateoftheartfunctionality.

• UnifiedCommunications.

• Seamlessremoteworking–workingfromhomeorabroad.

• Full disaster recovery and businesscontinuity.

• Ahighlysecureandrobustsolution.

• Manyadvancedfeaturesasstandard.

• Consistentcallquality.

• Faster Service Level Agreements & a24/7,365daysayearcustomersupport.

• SimplePricing.

• Self-Managementwebportal.

• Retentionofexistingnumberranges.

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Shape Networks’ hosted solution resides on a network infrastructure, which has had significantinvestmentover thepast12 yearsand hasbeendesignedanddevelopedbyour technical team,whohaveover20yearsofindustryexperience.Theresultisahighlyresilient,secureandreliablenetworkhousedacross3UKbaseddatacentres.Our hosted telephony gives you access to an array of services such as Unified Communications (UC),SmartphoneApp (SWiP), simpleUserWebPortal, custom-madeWallboardsandhistoricallyexpensivefeatures like PCI Compliance, Call Recording, On-Hold Music, Voicemail to Email and Hot-desking.Furthermore, itcomeswithFullCallCentrefeaturessuchasLiveListen,CallQueueManagement,LiveStatisticsandreporting.Alloftheseareavailableeitherasstandardoratanaffordablecostthatwillsuityourbusiness.One of ShapeNetworks’ greatestbenefits is thatournetwork isprivate andnon-Internet facing. ThismeansourcustomersdonothavetheriskassociatedwithInternetfacingVoIPsolutions.Intheeventofadisaster(e.g.PowerCut/Fire/Burglary/LineFault…),ournetworkimmediatelynotifiesusandeitheryourselvesorwecanre-routecallstoanalternativedestination,thusprovidingbusinesscontinuity.Moreover,ourinfrastructure,whichincludesnotonebutthreedifferentdatacentresforback-uppurposes,ishighlysecureandresilienttoanyhackingattemptsthankstoextremeencryptionandlog-inaccesstoprotectournetworkagainstanyDenialofService(DoS)andpreventpotentialfraud.

Shape’s Hosted Network

Database

Mobile

Web Network

Server

App

ThebenefitsofourHostedNetwork

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AdvancedFeatures

Ø CallRecording&LiveListen

Ø UnifiedCommunications(UC)

Ø InstantMessaging

Ø iPhone/AndroidApp

Ø SMSBroadcasting

Ø FullOutboundDialler

Ø SoftPhone

Ø Wallboards

Ø FullCallCentreFunctionalities

Ø CallQueuing

Ø InteractiveVoiceResponsive

Ø MSOutlookIntegration

Ø PCICompliance

IncludedFeatures

• CallTransfer

• MusicOnHold

• InboundNumbering

• Voicemailtoemail(withRemoteAccess)

• UserWebPortal

• 24/7ConnectivityMonitoring

• Livereal-timewebreporting

• LiveCallStatistics

• CorporateDirectory

• AudioConference

• HotDesking

• CallWaiting

• 3WayCalling

“Cloud-basedVoiceandDataservicesarenowontheincrease”1

“TheVoIPmarketisforecastedtoreach£58bnby2018”2

“Hostedservicesaresettobeadoptedby3.6bnconsumersgloballyby2018”3

“BTestimatestheendofTraditionalBusinessTelephonybytheendof2020”4

Frost&Sullivan(June2014)1InfoneticsResearch(2014)2

JuniperResearch(May2014)3CommsBusiness(May2015)4

ThefeaturesofShapeHostedTelephony

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OurHostedTelephonyServices

UserWebPortalOur simple userwebportal gives you access to awide range of information about your Telecoms activityincludingyourCallHistory,showingthetotalnumberofansweredandmissedcalls,weeklycallanalysisandmuchmore.Thisallowsyoutomonitoryourbusiness’performanceandcustomerservicelevelsaswellastheeffectivenessofyoursales.

BelowistheCustomerControlPanel.

Fullybrandablewithyourownlogoandcompany’scolours,theControlPanelgivesyouaccesstoyourownplatformfromwhichyoucanaccessyourtelephonesystem.

Youcanalsomanage/reviewthefollowingCustomerServices:

• CustomerSupport• PendingOrders• FaultManagement

WithyouruniqueUsernameandPasswordyouwillbeabletoaccessalloftheaboveenablingyoutomanagepermissionrights,wherebyeachusercanhaveadifferentaccessallowingpeopletoseedifferentpartsoftheportal.

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• TheUserManager

Fromthispage,youcanmanageyourusersbycreating,duplicating,deleting,editingandadministeringneworexistingusers.Thistabalsoenablesyoutomanagegroupsofuserandtheirpermissionsrights.

Byclickingonthehighlightedlink,youcanmanagetheextensionsandportalpermissionsofeachuser,givingyouaccesstoanarrayofconfigurations.

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• HuntgroupManager Fromthispage,youcanaddand

manageyourhuntgroupsbyaddingorremovingmembers

fromthem.

• QueueManagerFromthispage,youcanmanageyourqueuesbycreating,editing,

startingandpausingyourcallqueues.

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• Support

ThisisyourTicketManagerpagewhereyoucancreate,updateandmanagesupport

tickets.

Youcanalsofindalistofopenticketswithfulldetailsforeach

ofthem.

• NumberManager ManageyournumbersfromthispagebyeditingthebehaviourandroutingofyourinboundDDIs.Youcanalsoleaveacomment/noteonyourupdate.Alloftheseactionscanbeconfiguredbyclickingonthehighlightedlink.

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• CallHistory

Findallyourinboundandoutboundtrafficroutedtoandfromyourtelephonesystemthankstothesearchfacility.

Callrecordingsubscriberscanalsodownloadandlistentocallsbyclickingonthedownloadicon.

• ReportingDashboard

AccessyourCallReportingDashboardbyclickingonthehighlightedlink.

Thisgivesyouaccesstoanarrayofdifferentstylesofreportingonyourcallactivityinordertoimprovethewayyoucommunicateandtomonitorstaffperformance.

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Web-basedWallboardsOurweb-basedwallboardisfullycustomizableandallowsyoutomonitoryourcall activity in real time by giving you access to all outgoing/incoming calls,displaying the total number of answered calls vs. abandoned, your averageanswer time, number of callers waiting in a queue, your Service Level orotherwisereferredtoasGradeofServiceandmuchmore.

• WallboardManager

ManageyourWallboardsbycustomisingyourown,editinganexistingordeletingonethatisnolongerrequired.Todoso,simplyclickonthehighlightedlinks.

YoucancreatemultipleWallboardstosuityourbusinessneeds.

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SWiPOurrevolutionarysmartphoneappallowsyoutoremainaseamlessextensionofyourofficephonesystemwhereveryouare.Itcanalsoallowyoutouseyourmobileasavirtualphonesystemwithrecord,holdandtransferfeaturesaswellasinstantmessagingandmore.ThissolutionbringstogetherthebenefitsofBYOD(BringYourOwnDevice)inmobilecommunicationswithremoteworkinginfixedlinetelecomsaswellasInstantMessengertoprovideourCustomerswithfullUnifiedCommunications(UC).

ThebenefitsofSWiP:

• FREEapponbothiOSandAndroid• Becomearemoteextensionwhenyouarenotintheoffice• FREEon-netcallsofficetomobile(*fairusagepolicyapplies)• Onetouchdialling• Placecallersonholdandtransfercalls• Pushouttheofficenumberandnotyourmobile• Useyourmobileastheprimarydevice• Allcallsthroughtheapparerecordedandallstatisticsarethesameasifintheoffice• Centralisedmanagement–beingabletoseewhoisloggedremotely• Homeworking• BYOD(BringYourOwnDevice)–onlydisplayyourofficenumberandnotyourmobile• Allbillingiscentralisedanditemisedforbusinesscalls

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CiscoSPA500SExpansionModule

TheSPA500Sisa32keyattachmentforanyCiscoSPAseriesphone.Up to two SPA500S units can be attached to each telephone,providingan additional 64 LEDKeys,which canbeprogrammed asspeed dials and/or extension monitoring. When configured tomonitor an extension the SPA500S will automatically update toreflectthecurrentactivityofthatextension,allowingtheusertoseewhich extensions are available, busy, or ringing at a glance. TheSPA500Scanalsobeconfiguredtoactasasimplespeeddialunitorto provide quick and easy access to feature dial codes such as callforwardingordirectaccesstoconferencerooms.

Ourselectionofhandsets

TheCiscoSPA504G

TheCiscoSPA504GaddressestherequirementsoftraditionalbusinessuserswhilebuildingontheadvantagesofIPTelephony.Itfullyfeaturesfour-linebusinessclassIPphonesupportingPoweroverEthernet(PoE)andiseasytoinstall.ItisalsohighlysecuredusingHTTPS/SSLtosecureconfigurationinformationbetweentheuserandtheserviceprovider.ItswidebandaudioprovidesunsurpassedHDvoiceclarityandenhancedspeakerquality.TheSPA504Gcomeswithtwo10/100EthernetportsandcansupportuptotwoCiscoSPA5005expansionmodules,allowinganadditional64buttons.

KeyFeatures:

• 128x64pixelLCDgraphicaldisplay• 3WayCallConferencing• AnonymousCallerBlocking• WidebandHDVoice• Two10/100BASE-TRJ-45Ethernetports(PoE)

• UptotwoCiscoSPA5005ExpansionsModules• Wallmountable

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TheYealinkSIP-T41P

Thestylish,feature-richT41PNentrylevelbusinessphoneisidealforbusyprofessionals.Thecleardisplayandsimplenavigationenhancesproductivity.Thetelephonebenefitsfromanintuitiveinterface,BLF's,HDVoice, 3-way conferencing, handsfree speakerphone, and supports corded orwireless headset and EHS.Withsimple,flexibleandsecureprovisioningoptions,theT41PNisanidealandcost-effectiveentrylevelIPphoneforbusinesses.

KeyFeatures:

• 3LineAppearances• YealinkOptimaHDVoiceSupported• Upto3SIPaccounts• Fullduplexhands-freespeakerphone• Noexpansionmodulesupport• RJ9HeadsetPort• 2.7"192x64-pixelGray-scaleGraphicalLCD

ThePolycomIP331

The Polycom IP 331 with its 102 x 33 pixel screen is extremely easy to use. The Polycom IP331 offersexcellentsoundqualityandenterprise-gradefeaturesinasimple,reliable IPdeskphone.If the lastthingyourbusinessneedsisanothersetoftechnologiestodistractyourteamsfromthebusinessathand.Themost commonly requestedphone featuresare thesimpleones–often,all your teamsneed isa simple,reliabledeskphonewithoutthedistractionscreatedbyadvancedfeaturesandthePolycomIP331providesallof these.Veryeasytoconfigure, thePolycomIP331 isatwo-lineenterprise-grade IPdeskphonewithexcellentsoundquality.ThePolycomIP331isveryeasytouseanddesignedtoanswersmallandmedium-sizedbusinesses’requirements.

KeyFeatures:

• Twolinesdeskphonewithexcellentsoundquality• 102x33pixelgraphicalLCD• Integrated802.3afPoEsupport• Two-port10/100Ethernet–switch–SoundPooint331• Superb sound quality and full-duplex speakerphone

performance• IntegratedPoweroverEthernet(PoE)support• WLAN/BluetoothHeadsetready

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TheVTechVSP600A&601A(DECT)

TheVTechVSP600AbasestationandVSP601Acordlesshandset isafull-featuredSIPendpointbusinessphonesystemdesignedtoworkwithourHostedPhoneSystem.AseasyasPlug&Play,thebasestationcanconnect toupto4DECThandsets touse simultaneously.Eachhandsetprovides calling features suchashold,transfer,conferencingandspeakerphone.

KeyFeatures:

• OrbitlinkWirelessTechnology• BacklitLiquidCrystalDisplay• Speakerphone,HoldandMute• Upto4DECThandsets(601A)connectedtoonebase(600A)• Upto4concurentcallsacrossallhandsets• 3-waycallconferencing• IntegratedPoweroverEthernet(PoE)• 200-entrydirectory

TheVTechVSP735A

The VTech VSP 735A is the top of the VSP range of IP business phones providing an array of featuresincludinghold,transfer,conferencing,speakerphone,quick-dialnumbersandone-touchvoicemailaccess.Thefully-featuredIPbusinessphonealsocomeswitha16dual-functionprogrammablekeysalsoknownasa sidecard and programmable for functions such as quick dial, redial, Do Not Disturb, call forwarding,messageretrievalandcallparking.Thesidecardcanalsobeconfiguredtodocallpickupandmonitorotherextension’s activity. The programmable keys come with two-colorLEDstoindicatethetypeofcallactivity.

KeyFeatures:

• BacklitLiquidCrystalDisplay• Speakerphone,HoldandMute• Upto3lines• Upto6activecalls• 3-waycallconferencing• 16dual-functionprogrammablekeys• DualGigEEthernetports• IntegratedPoweroverEthernet(PoE)• DECTcordlessheadsetandcordedheadsetsupport

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Features/Handsets CiscoSPA504G YealinkSIP-T41P VTechVSP735A PolycomIP331

Description

Arobustandfully-featuredIP

TelephonewithAdvancednetwork

security

Anelegantandfeature-richIPTelephone

ApremiumIPhandsetwitha

side-cardintegratedinit

AneasytobothconfigureanduseIPdeskphonewithexcellentsound

quality

Screenresolution 128x64pixel 192x64pixel 206x128pixel 102x33pixelCallerID ✔ ✔ ✔ ✔AnonymousCallsBlock

✔ ✔ ✔ ✔

Callconferencing ✔ ✔ ✔ ✔EthernetPort(10/100)

✔ ✔ ✔ ✔

PoE ✔ ✔ ✔ ✔HDVoice ✔ ✔ WirelessHeadsetcompatible

✔ ✔ ✔

WallMountable ✔ Soldseparately ✔ ✔Expansionmodulecompatible

✔ Alreadyintegrated

Ourrating

OurHandsetscomparison/recommendations:

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SomeoftheAwardswehavereceived

ShapeNetwork’sTestimonials

“IhaveknownJamesMunroforover15years.IoriginallymethimatanothercompanyandwhenhesetupShapeIdidn’thesitatetomovethecontracteventhoughtechnicallyitcouldalwaysbeariskwithanewcompany.However,duetohisintegritythefaithandexpertiseIknewJameshaditwasaveryquickdecisionandamereformality.Theresultshavebeenamazingandithashelpedournetworknoend.Obviouslytherearealwaysproblemsandlinesgodownbuttheywerequickandefficientatsortinganykindofissuewehavehad.Theirrecommendationshavealsoalwaysbeeninthebestinterestofourbusinessandhaveworkedverywell.IwoulddefinitelyrecommendShapeNetworkstootherbusinesses-mainlyduetotheabove.Efficiencynotonlyinnormalpracticebutalsowhendealingwithqueriesandissuesthatalwaysarisesinanybusiness.OurcompanyhasbenefitedimmenselyespeciallyonMI.Weasacompanyprideourselvesonourgoodcustomerserviceandefficiencyatansweringcallswithin3rings.TheVoIPsystemthatwasrecommendedtoushasgivenusthisandmore.Ithashelpedwithtraining,helpedustoidentifyissuesandalsomoreimportantly,helpedusalwaystohavealineopentoourclients”.

FinanceDirector,AcademyInsurance

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“Whenwesetupourbusiness,wewanted100%cloud-basedsystems,soweneededanappropriatetelecomsserviceprovider.ShapewasrecommendedtomebyaCEOwhosebusinessalreadyusedShape.Shapeallowustocommunicatewiththeworld–it’sassimpleasthatandIwouldrecommendShapeforthehighlevelofpersonalservicegivenbythedirectors.WehavebeenabletogrowasignificantbusinesswithouttheoverheadofinternalITandtelecomsexpertise.Shapeisoneoffivekeyserviceproviderswhosesupportallowsustogrowquicklywithlowcostsandhighqualitysystems”.

Partner,RockpoolUK

“Beinglessthantech-savvy,IneededacompanytospeakplainEnglishandyetstilldeliveraquality,future-proofproductandservice,andthat’sexactlywhatShapehasdoneforus.IwouldindeedrecommendShapeNetworks;theyareabletoachievethatrarebalancewhichmanygrowingbusinesseslose,whichistocontinuallyimprovetheirserviceswhilstalsomaintainingthepersonaltouchofayoungbusiness.Theyhavehelpeduswithgreaterefficienciesandscalability,whichhasbeenperfectlytimedalongwithourowngrowth”.

ManagingDirector,FleetMilne

“ShapeNetworkswererecommendedtomebyaneighbouringfirmwithinmyofficeblockthatwereveryhappywiththem.Iwouldrecommendtheminaheart-beat.JamesandSamrunanexceptionalbusiness.TheirapproachtocustomercontactandoverallcareisaboveandbeyondwhatIexpect.AndI’mquitediscerning.Nothingistoomuchtroubleandtheirknowledgeofthetelecommunicationsbusinessisfirstrate.Ifyouneedanofficephonesystemorcallcentremanagementconsultancy-usethem.Ifyoualreadyhaveacompanyinplacethatlookafteryourtelecomsandcallcentremanagement,thendumpthemandusetheseguys.I’mserious.Theyaretherealdeal!”.

CEO,emoov.co.uk

An Introduction to Our Hosted Services - Shape …...Our hosted telephony gives you access to an...

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