American Airlines and British Airways

AMERICAN AIRLINES

OUR GLOBAL NETWORK

American Airlines

• American Airlines is the world’s largest airline with a global network that connects more passengers to more places with better frequency.

• Together with American Eagle® we operate an average of nearly 6,700 flights per day to more than 350 destinations in 50 countries from our hubs.

NORTH AMERICA HUBS

American Airlines

American is the leading airline in the East, Southeast and Midwest U.S., with a very strong network in the West. American’s 9 hubs are: • Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix,

Washington, D.C

American offers extensive connections to 240 destinations across North and South America, Mexico and Central America and the Caribbean.

FLEET MODERNISATION

American Airlines

We’re continuing to build a younger and more fuel-efficient fleet, with plans to take delivery of more new aircraft than any other U.S. airline by the end of this decade.

ON AVERAGE, AMERICAN TAKES DELIVERY OF ONE NEW PLANE EVERY WEEK

American Airlines

As time goes on and we receive new airplanes, our fleet keeps getting younger. This year, American will accept 57 new aircraft and by the end of 2017, the average age of our aircraft will be more than four years younger than it is now. Meanwhile, our competitors’ fleets will continue to age.

US CARRIERS

American Airlines

American Delta United Southwest

Aircraft 1,537 1,273 1,272 676

Daily Flights 7,018 5,772 5,670 3,799

Annual Passengers 194 M 161 M 139 M 139 M

ONBOARD

AMERICAN AIRLINES

EXPERIENCE THE FINER THINGS INFLIGHT

FlagshipTM First

FLY IN COMFORT

FlagshipTM Business

UPGRADE YOUR INTERNATIONAL TRAVEL

Premium Economy

We’re proud to be the first U.S. carrier to introduce Premium Economy* on international routes. In Premium Economy travellers can enjoy: • A spacious environment with more legroom and wider leather seats with extendable foot, leg and head rests • Adjustable leather seats • An enhanced dining experience • Personal on-demand entertainment at every seat • Noise reducing headphones • AC power outlets and USB ports at every seat • Amenity kits • Priority boarding Experience a virtual tour of Premium Economy

*available 787-900 Dreamliner

A LITTLE EXTRA MAKES ALL THE DIFFERENCE

Main Cabin Extra

• Main Cabin Extra seating; up to 6 more inches of legroom

• Group1 boarding so travellers can be among the first to board and store their bag

• An earlier exit off the plane when they land

Main Cabin Extra seats are complimentary for: • AAdvantage® Executive Platinum, Platinum Pro and Platinum

members*

• oneworld® SapphireSM and oneworld® EmeraldSM members*

• Customers who purchase a full-fare Main Cabin ticket

• Alaska Airlines MVP® Gold and MVP® Gold 75K customers*

AAdvantage Gold, oneworld® RubySM members and Alaska Airlines MVP® customers may*: • Purchase Main Cabin Extra seats for 50% off at time of booking

• Enjoy complimentary access within 24 hours of departure when seats are available

*and up to eight traveling companions on the same reservation

MORE ROOM TO RELAX

Main Cabin

AJB - A more modern, comfortable and connected journey

American Airlines 777-300 Business Class

American Airlines Premium Economy

British Airways World Traveller Plus

Iberia Economy

British Airways A380 Club World American Airlines 777-300 Business Class

American Airlines 777-200R Business Class

Iberia A330 Business Plus

Finnair A330 Business Class British Airways A380 First

Finnair A330 Business Class

SIMPLIFYING TRAVEL

Online Services

• Check-in online using customer name and booking reference, or AAdvantage® account. • International Flights: check-in online between 24 and 2 hours prior to departure. • Mobile boarding pass - save it and scan onscreen barcode at the security checkpoints and during

boarding. • Use the self-service kiosks to print your boarding pass and tag your bags. • Customers can follow their checked bags from check-in to carousel with their smartphone, laptop or

tablet. • Mobile App and app on the apple watch

Ease and speed through the airport

Mobile Passport Control (MPC) • Travellers can breeze through Immigration by

downloading the free MPC app on to their smartphone and filling out their profile for use on future trips.

• Upon arrival, they will complete their customs information, after which they will be sent a QR code via the app to scan at the Mobile Passport Control express lane.

• Available for: – US citizens with a valid US passport – Canadian citizens with both a valid Canadian passport

and B1 or B2 visa

Automated Passport Control (APC) • The kiosks are designed to create a fast and easy way for

customers to clear the U.S. Customs and Border Protection process, marked by the color yellow.

• The service is free and does not require pre-registration or membership.

• Available for: – Visa Waiver Countries – ESTA – Lawful Permanent Residents

POLICY AND PROCEDURES AT YOUR FINGERTIPS

Agency Reference Pages

aa.com/uk/agency

UPDATES

AMERICAN AIRLINES

AIR TRANSPORT WORLD HAS NAMED AMERICAN AIRLINES THE 2017 AIRLINE OF THE YEAR

Air Transport World’s 2017 Airline of the Year

ATW editors selected American from a field of more than 10 global competitors, in recognition of the achievements by our employees this past year. The successful integration of American and US Airways was also the largest, most complex airline merger in history. And throughout the process, we committed to invest more than $3 billion in new customer products and services that include new-generation aircraft; greater onboard connectivity, entertainment and dining choices; upgraded lounges; and new city pair services. We could not have accomplished this without the hard work of our employees and the dedication of travel partners like you. We look forward to reaching greater heights together.

OUR NEW, LOWEST FARE

Introducing Basic Economy

From FlagshipTM First to our new, lowest fare – Basic Economy – we're providing travellers with a new option to select a travel experience that best fits their needs. With Basic Economy, travellers get our lowest Main Cabin fare with the same great onboard experience including free snacks, soft drinks and entertainment. Plus, they will still earn AAdvantage® award miles and elite qualifying credits (EQM/EQS) at a reduced rate. Basic Economy is available on select routes. Some restrictions will apply:

• 1 item that fits under seat* (no access to overhead bins)

• Seats assigned at check-in

• Fees to choose a specific seat

• Not eligible for upgrades

• No flight changes or refunds

• Board in last group* Learn more at aa.com/basiceconomy * Restriction does not apply to AAdvantage® elite status members or eligible AAdvantage® credit cardmembers

Direct flights to Havana from Charlotte and Miami

• American operates five daily flights to José Martí International Airport (HAV) in Havana – four from Miami International Airport (MIA) and one from Charlotte Douglas International Airport (CLT).

• The MIA-HAV flights are operated with Boeing 737-800 aircraft and the CLT-HAV flight is operated with an Airbus A319 aircraft. With the addition of Havana, we operate a total of 13 daily flights to six destinations in Cuba.

• American also has service to five other Cuban cities : Cienfuegos (CFG), Holguin (HOG), Camaguey (CMW), Santa Clara (SNU) and Varadero (VRA).

Our reimagined Arrivals Lounge

Relax and refresh in London • Customers can enjoy our renovated Arrivals Lounge at London Heathrow Terminal 3. • This multi-million dollar redesign offers a more productive and luxurious lounge experience for

eligible travellers. • Complimentary amenities include:

• Showers • Pressing service • Full breakfast buffet • Business Center with Wi-Fi

Eligible customers include international First and Business Class travellers and oneworld® SapphireSM members in any cabin arriving in London Heathrow on an American Airlines-operated flight.

New and renovated Admirals Club lounges

In 2017, we will open new lounges in Houston (IAH), Orlando (MCO) and Toronto* (YYZ).

New Admirals Club® lounges

Renovation: under construction

Renovation: completed

• Chicago (ORD): Gates H/K

• Dallas Fort Worth (DFW): Terminal A

• Los Angeles (LAX): Terminal 4

• Miami (MIA): Gate D30

• New York (JFK): Concourse B

• Miami (MIA): Gate D15

• Phoenix (PHX): Gate A7

• Rio de Janeiro (GIG): South Pier

• São Paulo (GRU): Terminal T3

* Temporarily closed; new lounge opening in the same terminal

Enhanced Food and Beverage Options in our Premium Cabins

New foods, new flavours by award-winning chefs • We’ve partnered with big names in food to bring new flavours to your travellers’ flights. • As part of our commitment to continually enhance the inflight experience, select First and

Business Class menus will feature new dishes inspired by award-winning chefs Mark Sargeant, Maneet Chauhan, Julian Barsotti, and Sam Choy.

• Cuisine includes local and seasonal ingredients for a restaurant quality dining experience. • We also have a wide selection of award-winning wines to pair with your meal. • Plus, your travellers can enjoy new premium spirits inflight, including Woodford Reserve

Kentucky Straight Bourbon (the official bourbon of the Kentucky Derby) and Glenlivet 15 on select flights.

Cadillac ramp transfers

American Airlines has teamed up with Cadillac to offer an airport transfer programme, in which ConciergeKey® customers with tight connections may receive tarmac transfer services to their next departure gate.

This exclusive service is available in Charlotte (CLT), Dallas Fort Worth (DFW), Los Angeles (LAX), New York JFK and Philadelphia (PHL).

ENHANCING SECURITY WHILE DECREASING THE TIME TRAVELERS SPEND IN SCREENING

New, automated screening lanes at Chicago

American, the Transportation Security Administration (TSA) and ORD have collaborated to launch automated security screening lanes in Terminal 3 at ORD.

These new lanes are designed to automate many functions currently conducted manually, allowing passengers to move more swiftly through the checkpoint:

• Automated belts draw bags into X-ray machines while diverting bags that require a secondary inspection; belts also return bins back to the queue after screening completion

• Bigger bins that are 25 percent larger

• RFID tags attached to each bin, along with cameras to capture photos of the bag’s exterior – ensuring the correct bag is pulled if further inspection is needed

THE ATLANTIC JOINT BUSINESS

TOGETHER OFFERING YOU MORE ACROSS THE ATLANTIC

Atlantic Joint Business

TOGETHER OFFERING YOU MORE ACROSS THE ATLANTIC

Atlantic Joint Business

MORE FLIGHTS, MORE CHOICE

London – New York

• We provide your travellers with more choice between London and New York.

• Up to 16 nonstop daily flights and a more than 110 flights per week between London and New York - the most of any airline or alliance.

• Connect from NYC to more than 40 destinations.

• Every seat in our First and business class cabin converts into a fully-lie flat bed.

MORE FLIGHTS, MORE CHOICE

London – Los Angeles

• The most flights with 4 daily trips between London Heathrow (LHR) and Los Angeles (LAX).

• Morning, midday and afternoon flights from LHR, returning from LAX in the afternoon and evening.

• Connections to over 80 destinations from both LHR and LAX.

• Travel on board American’s Boeing 777-300ER and 777-200 Retrofit and Bitish Airways’ Airbus A380 with fully lie-flat beds in First and Business cabins.

EVERY FLIGHT. EVERY TIME.

Lie-flat between London and the U.S.

The best premium experience across the Atlantic – flat out • Every flight between London Heathrow (LHR) and the U.S. offers fully lie-flat seats in First and Business.

• Modern interiors, increased entertainment options, an industry-leading personal workspace and a more private inflight experience bring customers an even better journey.

• Wi-Fi on every flight to Chicago (ORD), Dallas Fort Worth (DFW), Miami (MIA), New York JFK, Los Angeles (LAX), Miami (MIA) and Raleigh Durham (RDU) operated by American Airlines on our Boeing 777-300, 777-200 Retrofit and 787 Dreamliner aircraft.

oneworld Global Support

•Support teams enable us to offer customers the best connection experience between oneworld® carriers at key cities.

•Hosts will meet customers with missed or express connections.

•Customer bus transfer in Chicago from AA arrivals T3 to BA departures T5. Customers remain airside and are not required to re-enter through the security checkpoint.

Support, recognise,

connect

•Boston, Chicago O'Hare, Dallas Fort Worth, Helsinki, Hong Kong, London Heathrow, Los Angeles, Madrid, Miami, New York JFK, and Tokyo Narita.

11 support centres

•Allows all partners to seek the best re-accommodation options for customers in the even of flight disruption.

•Utilizes network capacity of all joint business partners. •Prioritizes highest value customers first.

Auto re-accom

tool

Global Lounges

Our Global Lounges an exclusive space to relax or be productive Enjoy a range of services including:

• Conference rooms

• Business suites

• Complimentary Wi-Fi

• Premium variety of food and beverage including premium wine and Champage

• Entertainment zones

• Showers

Refresh on Arrival in London Customers arriving at London Heathrow can get ready for the day ahead at American Airlines (Terminal 3) or British Airways (Terminal 5) Arrivals Lounges, with showers, pressing service, breakfast and business centres.

GET CLOSER TO ELITE STATUS

Frequent Flyer Benefits

Elite status customers have access to a number of benefits, no matter which oneworld® airline or cabin class they are flying: • Priority check-in

• Preferred seating*

• Priority standby and wait listing*

oneworld Sapphire and Emerald members also benefit from: • Access to business class lounges

• Priority boarding

• Extra Baggage Allowance

• Priority Baggage Handling**

• Fast Track at security lanes*

For full details, visit oneworld.com/ffp

*where offered

• **not currently available on all flights operated by British Airways

UPDATES

BRITISH AIRWAYS

BRITISH AIRWAYS TOPS THE LIST OF UK’S BIGGEST AND BEST 'SUPERBRANDS‘

British Airways flying high

• British Airways has been named top Consumer and top Business Superbrand - the third year

running the airline has won both awards • The airline has won Consumer Superbrand for a fourth consecutive year and Business

Superbrand for the third year in a row. • The results follow a poll of UK consumers and British business professionals who judge brand

quality, reliability and distinction.

Oakland, California

• British Airways launches a year round direct service from London Gatwick to Oakland, San Francisco Bay, California on the March 28, 2017

• Operating 4 services a week during the summer schedule (which will be reduced to 3 services a week during winter)

• The city across the bay from San Francisco will be served by B777-200 aircraft with a 3-cabin configuration

Flight schedule

Flight # Sector Departure Arrival Frequency Aircraft

BA 2279 LGW-OAK 1020 1315 Mon, Thu, Sat Boeing 777-200

BA 2278 OAK-LGW 1505 0925+1 Mon, Thu, Sat Boeing 777-200

BA 2279 LGW-OAK 1125 1420 Tue Boeing 777-200

BA 2278 OAK-LGW 1610 1030+1 Tue Boeing 777-200

Fort Lauderdale, Florida,

• British Airways is to start flying a new year round service from London Gatwick to Fort Lauderdale, Florida, USA from July 6, 2017

• Operating 3 services a week (which will be increased

to 4 services a week during peak summer July 16 - September 3)

• The route will be served by a 777-200 aircraft with a 3-cabin configuration

Flight schedule

Flight # Sector Departs Arrives Frequency Aircraft

BA2169 LGW - FLL 0925 1345 Tue, Thu, Sat (Sun 16Jul-03Sep) B777

BA2168 FLL - LGW 1700 0630+1 Tue, Thu, Sat (Sun 16Jul-03Sep) B777

New Orleans, Louisiana

• British Airways is delighted to announce a brand new direct service between London Heathrow and New Orleans, launching March 27, 2017

• The flights will operate from London LHR Terminal 5, four times per week

• British Airways will be the only airline flying direct between Europe and the Louisiana city

• The route will be operated by a three-class Boeing 787-8 Dreamliner

Flight schedule

Flight # Sector Departure Arrival Frequency Aircraft

BA 225 LHR-MSY 1540 1940 Mon, Wed, Fri, Sat Boeing 787-8

BA 224 MSY-LHR 2120 1200+1 Mon, Wed, Fri, Sat Boeing 787-8

ANY QUESTIONS?

THANK YOU

Appendix

US Hubs

CHARLOTTE

North America Hubs

Charlotte Douglas International Airport (CLT) is American’s second largest hub.

Departures • 654 daily flights, 145 destinations, serving 23

countries • American Airlines operates from concourses B, C, D

and E.

Lounges • Admirals Club®

• Concourse B – inside security check point, between gates 3 and 5.

• Concourse C – intersection of C and D concourses.

CHICAGO O’HARE

North America Hubs

Chicago O’Hare (ORD), established in 1982, is one of American’s largest hubs. Departures • Up to 445 daily departures. • Up to 122 nonstop destinations serving 11 countries. • American Airlines operate from Terminal 3 and 5. • British Airways operates from Terminal 5. • Iberia operate from Terminal 3. Lounges • Admirals Club® - Terminal 3, Concourse G, after

security, across from Gate G8. • Admirals Club - Terminal 3, after Security, in the

crosswalk between Gates H6 and K6. • FlagshipTM Lounge - Terminal 3, Gate K19.

• British Airways Terraces / First Lounge - Terminal 5

Airside between gates M11 and M12.

DALLAS FORT WORTH

North America Hubs

Dallas/Fort Worth (DFW) is home to American Airlines Headquarters and American’s largest hub, established in 1981. Departures • Up to 829 daily departures. • Up to 196 nonstop destinations, serving 30 countries. • American Airlines operate from Terminals A, B, C, D and E. • British Airways operate from Terminal D. Lounges • Admirals Club®

• Terminal A, after Security, across from Gate 24. • Terminal B, after Security, between Gates 3 and 6. • Terminal C, after Security, between Gates 19 and 20. • Terminal D, after Security, 5th level, between Gates

D23 and D24.

• British Airways Executive Club - Terminal D near gate D21. .

LOS ANGELES

American Airlines Hubs

Los Angeles (LAX) has served California for American since 1930. Departures • 199 daily departures, 60 nonstop destinations,

serving 10 countries. • American Airlines operate from Terminal 4 and 5. • British Airways operate from TB and Iberia operate

from T4. Lounges • Admirals Club® - Terminal 4 near gate 40. • FlagshipTM Lounge - Terminal 4, across from Gate

40, entrance through Admirals Club® lounge.

• oneworld® Los Angeles Lounge - Level 5, Tom Bradley International Terminal .

MIAMI

American Airlines Hubs

Miami (MIA), American’s gateway to the Southern Hemisphere and South Florida, is a critically important economic engine for American. Departures • More than 352 daily departures. • 127 nonstop destinations, serving 43

countries/territories. • American Airlines operate from concorse D and E. • British Airways and Iberia operate from concourse E. Lounges • Admirals Club® - Concourse D near gates D15 and

D30. • Admirals Club - Concourse E on the 2nd level. • FlagshipTM Lounge – post security, 2nd Level.

• American Airlines, British Airways, Iberia Premium

Lounge - Central Terminal, Concourse E, after security, Level 5.

.

NEW YORK

American Airlines Hubs

New York has served the market for more than 80 years for American Airlines. There are four New York area airports – LaGuardia (LGA), JFK, Newark (EWR) and White Plains/Westchester County (HPN). Departures • 100 daily departures, 64 nonstop destinations,

serving 17 countries. • American Airlines operates from Terminal 8 JFK. • British Airways and Iberia operate from Terminal 7

JFK. Lounges • FlagshipTM Lounge and Admirals Club®

• Terminal 8 - International Departures - airside Concourse B on the Mezzanine level.

• Terminal 8 - Domestic Departures - airside Remote Concourse C across from Gate 42.

• British Airways Lounges - Terraces - Terminal 7

airside, First Lounge - Terminal 7 airside.

PHILADELPHIA

American Airlines Hubs

Philadelphia International Airport (PHL) Departures • 470 daily departures, 117 non-stop destinations,

serving 25 countries • American Airlines operate from Terminal A. B, C and

F. Lounges • Admirals Club®

• Concourse A West – Mezzanine level, gates A15 and A16.

• Concourse A East – near gate A4. • Concourse B/C– Level 3 • Concourse F – level 2.

• British Airways Galleries Club / First Lounge -

Terminal A, airside, West Concourse.

PHOENIX

American Airlines Hubs

Phoenix Sky Harbor International Airport (PHX) is a popular gateway to Western U.S. tourist destinations including Hawaii. Departures • 307 daily flights, 81 destinations, serving 4

countries/territories. • All departures and arrivals for the new American operate

in Terminal 4, concourses A & B. • British Airways operates from Terminal 4, concourse B. Lounges • Admiral’s Club® lounges: • Concourse A - Terminal 4, above gates A7 and A9. • Concourse A - between gates A19 and A21. • Concourse B - above gates B5 and B7.

• British Airways Terraces Lounge / First Lounge - Terminal

4, airside at the end of the Gates B15-B28 pier.