Amanda P Hodge6725 Lancaster Circle, #223Oklahoma City, OK 73132Phone: (325) 260-5768 cell

E-mail: missmandy4290@yahoo.com

Career OverviewFriendly, customer service-oriented individual dedicated to customer satisfaction.

Skills Summary

• Data Entry• Typing, 57 wpm on average• Basic computer knowledge with the ability to learn new programs quickly• Hard-working with the ability to take direction well• Customer service oriented• Friendly with excellent telephone etiquette• Telephone skills• Excellent communication skills• Fast learner with a wide range of practical skills• Excellent proofreader

Work Experience

Home Wet Bar-Oklahoma City, OKDecember 2015Warehouse Worker

Seasonal position pulling and packing online orders to be shipped.

CSAA Insurance Group-Oklahoma City, OKJuly 2015-December 2015Insurance Services Associate

Take incoming calls from AAA policyholders and service their home and/or auto policies. This entails making changes to the policy such as address changes, driver/vehicle changes, coverage changes, explaining billing and declarations pages, and taking payments.

Hobby Lobby Distribution Center-Oklahoma City, OK April 2013-December 2013 Order Puller

Pull and pack product orders placed by Hobby Lobby locations for store restocking. My duties also included cleaning my area of the warehouse at the end of the work day.

Oklahoma Student Loan Authority-Oklahoma City, OK February 2012-April 2013 Customer Service Representative

Correspond with student loan borrowers via telephone, e-mail, and in person.Make changes to student loan account (name and address changes), process deferments and forbearances, and post payments. Process assigned packet of daily work each day, consisting of forbearance and deferment requests, other borrower correspondence, in addition to answering the telephone. I was required to have low-level government security clearance for this position.

Massco Maintenance Supply-Oklahoma City, OK October 2011-February 2012 Customer Service Representative

Take orders from customers via telephone, e-mail, fax and in person; input orders into computer and print order tickets for warehouse. Process payments for pick-up orders.

Hertz Corporation-Oklahoma City, OKFebruary 2010 to September 2010Reservations Agent

Take incoming calls from customers requesting rate quotes and/or booking vehicle reservations.

StarTek- Enid, OK June 2009 to September 2009 Customer Service Representative

Take incoming calls from AT&T customers with billing questions or issues, process payment arrangements and payments.

Childtime Learning Center- Oklahoma City, OK November 2008 to April 2009 Assistant Teacher

Assist master teacher in supervising children's activities and meals.

Little Caesars Pizza-Oklahoma City, OK December 2007 to May 2008 Crew Member

Greet customers upon entering the store, take orders, conduct monetary transactions, and maintaining cleanliness of the store.

Taco Bueno-Oklahoma City, OK August 2006 to May 2007 Crew Member

Greet customers upon entering the store, take orders, conduct monetary transactions, and maintaining cleanliness of the store and restrooms.

Educational BackgroundWestmoore High School-Oklahoma City, OK High school graduate, May 2008

References

Deven Devore, Hobby Lobby Distribution (former supervisor) (405) 659-1799

Jennifer Fisher, Hobby Lobby Distribution (former co-worker)(405) 534-1033

Kenneth Perrone, personal reference(405) 697-6157