Amadeus Service Hub is powered by Liferay, an open-source digital platform that eases your online experience by bringing flexibility and new perspectives to our innovative online tools.

What is Amadeus Service Hub?

Amadeus Service Hub for Travel Agencies

Looking for User Guides, troubleshooting tips, how-tos, e-Learning videos, error codes or cryptic entries? Do you want to learn about Amadeus products and services or get support? Interested in subscribing to articles, commenting on them and then sharing them with your peers? Then welcome to Amadeus Service Hub!

Amadeus Service Hub is replacing e-Support Centre as Amadeus Customer Service’s online portal. Its purpose is to fulfil your learning and support needs, by providing the ability to access self-service support tools, browse learning and support information, and search all content within the site such as the knowledge items, Amadeus Critical Incident Centre, cryptic entries, and training courses.

How to access Amadeus Service Hub?

You can access Amadeus Service Hub directly from your Amadeus application such as Amadeus Selling Platform Classic or Amadeus Selling Platform Connect, or from your web browser using the following URL: https://servicehub.amadeus.com/

At Amadeus we are 14,000+ experts in 190+ countries, committed to advancing the world of travel. Our solutions help customers and partners: _ Connect to the travel ecosystem and grow revenues _ Manage operations efficiently and reduce costs _ Serve travellers better and increase loyalty

Visit amadeus.com or contact your Amadeus Account Manager to learn more

Let’s shape the future of travel.

What are the benefits for you?

After listening to you, we have initiated and delivered Amadeus Service Hub.

• Improved user experience:_ Adopted for mobile and tablet devices.

_ New Amadeus Critical Incident Centre (ACIC) look and feel, with customised content pushed onto the homepage. ACIC is used for instant and automated critical incident updates.

With a wide range of services available at your fingertips, Amadeus Service Hub helps ensure your business continuity and enables you to be more productive.

By launching Amadeus Service Hub, we will bring significant improvements to the following areas:

• User empowerment:_ Self-service tools: Terminal Reset (AAA) with no need to open a Work Order or to call

the Help Desk.

_ Interactions and Social media sharing: - Opportunity to comment, rate and share the articles via social media, and make sure that the most relevant content is highlighted. - You can subscribe to a specific article or topic and receive notifications when something changes.

_ Online requests: Everything you need to contact Amadeus is gathered in one single page, from there you can log cases, comment on them, and follow up on their progress.

• Enhanced content and improved findability:_ Relevant knowledge items available to facilitate your use of Amadeus products and

services, and make sure you get the best out of them. Our experts have an extensive knowledge of Amadeus products. This, combined with our customer experience, allows us to pinpoint the most relevant areas related to the day-to-day use of Amadeus products to create dedicated knowledge items.

_ With a wide range of learning and support content including: Free e-Learnings, training courses, User Guides, How tos, videos, tips, error messages articles. All available through the quick single-search function.

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By working together with the different teams in Amadeus, we have put you at the forefront of our innovation.

With many more ideas still to come to ensure we remain a relevant option for you, we will continue to listen, benchmark, evaluate, and design any future releases with the features you need.