AlternateCare
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Leave all your worries with us When you are away from Homeland or Busy AlternateCare from Ma Volks AlternateCare
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Transcript of AlternateCare
Leave all your worries with us
When you are away from Homeland or Busy
AlternateCare
from Ma VolksAlternateCare
Alternate Care
About Alternate Care
• A Product Service provided by Ma Volks Designed to take care of most of your needs – When you are away from India.
– When you are busy with office work
• An innovative person-to-person service offerings– in the form of Virtual Assistance in India
– wide range of services to choose from
– Customized Service Requirements
• Team to attend to your needs.
• Reliable with Excellent Service Quality
• All this for less than US$ 2.00 a day
Alternate Care
Alternate Care Service Offerings
Personnel & Errand Services
Eldercare & Assisted Living
Residential Property Management
Lifestyle & Concierge Services
Reminder & Calendar Services
Utility Bill Payment Services
Alternate Care
Alternate Care Service Offerings
• Personnel & Errand Services– Provides the much needed important support for you and your loved
ones in India, including running errands.
– Periodic or Need Based visits to the elderly
– Accompany the elderly during travel (local)
– Health Services (Emergency Services are excluded).
– Any other Errand Services one can think of
Your Absence is addressed in the most effective way, and is felt the least.
Alternate Care
Alternate Care Service Offerings
• Reminder & Calendar Services - Telephonic Reminders to your loved ones– Medication
– Physician Appointments
– Birthdays, Anniversaries and other occasions
– Travel Itineraries
• Utility Bill Payment Services– Electricity, Water, Property Tax Payment
– Property Maintenance to Associations
– Any other Payments
Alternate Care
Alternate Care Service Offerings
• Lifestyle & Concierge Services– Personal Gifts and Greeting Cards
– Home management
– Shopping for your home
– Order pick-up & Delivery Services
– Reservations and ticket bookings,
– Relocation & Acclimation Services
– Travel related detailed services
Alternate Care
Alternate Care Service Offerings
• Residential Property Management– Tenancy Management, including
• Rental Agreement
• Inspection while vacating
• Rent Collection
– Assistance in finding a new tenant
• Advertisement & Follow up
• Co-ordinate with prospective tenants
• Deposit collection
– Home Repair
Alternate Care
Alternate Care Service Offerings
• Eldercare & Assisted Living– Geriatric Care – Periodic and Need based Physician Visits
– Need based Nursing Support
– Comprehensive Eldercare Program available for members and their parents in Select Cities in India
– Electronic Medical Records that can be viewed by dependents and loved ones (based on requests)
– Video Conferencing/ Chatting facility to interact with loved ones
Alternate Care
Our Differentiators
• Best in Class Service
• SLA Compliance
• No additional charges
– The only charge is Annual Membership fee
– Actual Expenses – Supported by bills, wherever possible
• Feedback and Escalation Mechanisms
Alternate Care
Testimonials“This is the fastest service I’ve ever had – I really felt taken care of.” Not only was this super-affordable … but, heck, it worked so well for me and my family needs. Alternate care is a genuine bargain and truly the best in terms of service quality and affordability” - Prem Nair, Kaiser Permanente, California USA.
“Every once in a while you request a service, they impress you with high quality and the team genuinely cares about others and that happened when I started interacting with Ma Volks. I had the pleasure of using their services and saw not only somebody who truly understood my needs but also someone who is genuinely interested to help his fellow man.”-Hemalatha, Indian Oil, Chennai, India
“Thank you Alternate care, I feel very secured because you have taken care of all my needs in India, my parents are really happy with your service, now Alternate care is like a member of our family. Also wishing future success and kudos to you guys” - Felix Williams, Bahrain
“Alternate Care is a an excellent value for the money, especially if you require help. For a dollar a day, you can leave the nitty-gritties of care management to your team and enjoy a care free life abroad without any worries as well as not having to trouble and feel obligated to your relatives. I would highly recommend this service to NRI’s most of whom would find this service useful and economical. ” – Ranga Sankar, Net App, North Carolina USA
AlternateCare from Ma Volks, an unique service has been designed by a professional with more than 2 decades of experience in the services industry. It has been designed around robust processes, incorporating various best known practices in this area to ensure excellent customer satisfaction with minimal variability in the quality of the service. It enables one to be completely hands off with many of the tasks that earlier required coordination with multiple parties remotely. ” - N.R. Ramesh, General Manager, Leading (Top 3) IT Company, Bangalore - India
Alternate Care
We Promise
• Responsiveness – Willingness to help
you and provide prompt service
• Assurance - Knowledgeable &
Courteous team that can be trusted
• Tangibles – Personnel to service your
needs
• Empathy – Caring and Individualized
attention to our customers
• Reliability – Capability to perform
promised service dependably and accurately
