Allison Kennedy9041 Hickory Place, Thornton CO 80229

ally.r.kennedy@gmail.com(208)757-7922

OBJECTIVE

Seeking a full time Project Management position in an organization committed to the advancement and progress of quality processes, community well-being and technology. I am a team player who supports the fundamentals of project management with a customer service focus. I desire a position in a company which offers challenging and broad training. In addition, I prefer to utilize and develop my leadership and management skills as I continue my education in my ICT graduate program at DU.

RELEVANT GRADUATE COURSEWORK

Agile Techniques and Practices in Project Management

Project Management Tools and Techniques

Project Collaboration with SharePoint

Principles of Project Management

Project Contracts and Procurement Enterprise Architecture ICT Business & Technical Foundations Managing Technology for Strategic

Value – In progress Project Management Dynamics - In

progress

PROFESSIONAL WORK EXPERIENCE

Denver Health Managed Care: QI Project Administrator 2012 - Present, Denver, CO

Lead and assist in planning and executing quality improvement projects that are aligned with contract requirements for all lines of business (Medicaid, Commercial, Medicare, CHP+ and Exchange) within budget, including hand offs.

Manage all aspects of the projects from beginning until implementation with ongoing responsibility for monitoring, reporting, coordination and managing risks, as required.

Monitor and maintain project accountabilities including project coordination, daily task management, assigning and tracking team tasks, analysis reporting, cost analysis, resource allocation and developmental support for QI programs and initiatives.

Accountable for the oversight of QI NCQA Accreditation standards, including the ability to ensure deliverables are met across the organization.

Utilize the technical proficiency to effectively perform activities with the ability to set up and maintain and manipulate large databases, and formulate and manage trending of data workbooks.

Manage production and distribution of data reports, analyses and research outputs from collaborative team projects.

Create, update, manage and promote the utilization of two SharePoint websites for project and program use.

Promote project leadership in ensuring deliverables are accurate, efficient, and meet contract, State and CMS requirements.

Direct committee support for all programs overseen by the Quality Committee including meeting planning, preparation, communication and logistics.

Responsible for the development and update of quality improvement program descriptions, work plans, evaluations and other performance reports as it relates to product lines.

Direct the development and oversight of standard operating procedures. Experienced in effectively utilizing and leading team members in LEAN management tools and

techniques. Mentoring and coaching quality staff for continuous improvement in skills and career

development.

Apria Healthcare: Customer Service Representative2011 - 2012, Idaho Falls, Idaho

Gathered and documented referral request for coordination of care and ensured patient received high quality, standardized care to guarantee proper therapy.

Handled and ensured all customer (patient and provider) needs were met in a timely, accurate and costly fashion.

Collaborated and coordinated care with all affiliated Provider Networks by ensuring patient eligibility, care standards, medical record documentation and timely communication were addressed properly.

Responsible for responding to patients and referral sources and provided information on equipment supplies and services when requested or needed.

Resolved patient/customer complaints by identifying problems and coordinating appropriate corrective action.

Assessed patient needs and promoted company products and services. Complied with and adhered to all regulatory compliance areas, policies and procedures.

Knowledge and application of Medicare and Medicaid guidelines/policies in all standard work. Provided guidance, support and mentoring of customers and team members. Performed analysis on minor to complex problems and performed issue resolutions.

SOS Staffing: Office Staffing Assistant Manager 2009 – 2011, Idaho Falls, Idaho

Performed a variety of front office clerical and administrative duties ranging from routine to moderately complex.

Administered the processing of all time cards for payroll. Coordinated the organization of classified documents, scheduling, managing and performing

interviews. Directed and executed job orders and assignments as well as setting up and maintaining

database systems. Ensured proper communication of completion/quality assessment for new hires. Performed monthly assessments of reoccurring employees and resource verification for all

open and filled positions. Directed and managed all aspects of client projects including setting deadlines, assigning

responsibilities, and monitoring progress of work projects.

EDUCATION

MS Information & Communication Technology, Project Management – In progressUniversity of Denver, Denver, CO

Project Management Professional (PMP) – In progressPMBOK Standards, University of Denver, Denver, CO

BS Behavioral Science & Health -May 2010University of Utah Salt Lake City, UtahCapstone: Technology & Ethics

CAREER HIGHLIGHTS

7x recipient of the Denver Health Star Awards from ‘12- ‘16 2014 Commercial Health Plan Accreditation, NCQA 2014 Medicare Health Plan Accreditation, NCQA 2014 Special Needs Plan passing submission, CMS 2016 Cultural and Linguistic (MHC) Accreditation, NCQA

SKILLS

Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving and streamlining complex work processes. Proficient and consistent utilization in several programs such as Microsoft Word/Excel/Publisher/Project/Visio/PowerPoint, IDSS tools, Adobe Pro X, BI PortalsViewpoint, ACIS, AQG, PPI, Quality Reporter, SharePoint, Verisk, EDM, LCR and LEAN tools and techniques.

ADDITIONAL EDUCATION

2013 & 2015 Verisk HEDIS Training 2015 SharePoint 2013 Site owner and Administrator Training 2014-2015 HEDIS Tested Score 100% 2013 Microsoft Project Management Training 2014 Fundamentals of LEAN 101 2016 LEAN Analytics 2016 LEAN Coaching for Continuous Improvement

LinkedIn https://www.linkedin.com/in/allisonkennedy1608