Need for AOCC…..

QUESTION 1

Why….

– Reason for the AOCC– Advantages and disadvantages

of having and not having

Reason• Centralized all the operation around airport

– core airport process/Nerve• focusses on the end-to-end processes operation

– departing passenger (from arrival at the airport through to boarding the aircraft)

– arriving passenger (from aircraft touchdown to leaving the airport).

• command, coordination and control centre for the whole airport which brings together three major operational areas – – passengers– baggage and cargo– aircraft

PRO & CONTRA

Advantages• Smarter Airport

– benefit the airport, airlines and business partners(investment)

• Efficient operation– Performance on managing

the operation

• Total airport management– Airport performance

improvement for Best ASQ rating

– Meet passenger expectations

Disadvantages• Operation not centralized

– The processes related to aircrafts, passengers, baggage and cargo

• Costing• maintenance

• Airport operation not efficient– ASQ performance rating low

• Each main process – there are plenty of sub-

processes • overlap between all the

processes.– Multiple agencies are

involved.

How….

What Skills What Resource is Required….

What AOCC Design

HOW….

• Managing– Department– Operation– staff

• Coordinating– Scheduled– Operation– staff

• Monitoring– Observing– Situational Awareness

• Aviation knowledge– Certification

• IT – Computer knowledge

• Leadership– Making decision

Resources

• Tools– IT systems

• Management Information System and Central Database (MIS/CDB)

– Software– Technology

• SOP– Procedures

• Personnel– Airport Departments

• Information

Skills

Resources

Personnel• Within the AOCC there are three

levels of personnel:

• The AOCC Manager– The AOCC Manager is accountable

for the overall operation of the AOCC

• The AOCC Duty Managers– AOCC Duty Managers are

responsible for the day-to-day running of the AOCC and its business processes.

• The AOCC Representatives– The AOCC representatives will have

delegated decision-making power on behalf of their functional areas

Agencies• Airlines• ground handlers• cargo handlers• Fuelling• air traffic control• terminal operations• Maintenance• security (airline, terminal, airside,

land-side, airport)• Parking• sovereign functions (customs,

immigration, commercial taxes, etc.)• VIP handling, etc.

• Cont….

Design

AOCC Centre at India International Airport

AOCC centre at Athens International Airport Singapore Airport Terminal

Services (SATS)operations control The KLM Operational Control Centre

Airport Control Centre of Hong Kong

Here's what goes on in the control centre after hours

Conclusion

For airport operators all over the world, cost-efficiency, environmental protection and passenger comfort are at the top of the agenda. However, due to the complexity of everyday airport operations, achieving these goals is uncertainties and this is where an Airport Operations Control Centre (APOC) help to provides all parties involved in airport operations with the same information.

The Result: Improved overall situational awareness and decision-making quality.

References

• Internet Sources• http://www.neuropie.com/en/services/aviation-expertise/airport-operations-control-center.html• https://www.google.com.my/search?hl=en&gbv=2&q=what+skill+needed+for+working+at++

an+Airport+Operation+Control+Center&oq=what+skill+needed+for+working+at++an+Airport+Operation+Control+Center&gs_l

• http://www.internationalairportreview.com/10051/airport-news/a-recipe-for-better-airport-operations/• https://

www.google.com.my/search?q=airport+operations+control+centre+design&hl=en&gbv=2&prmd=imvns&tbm=isch&tbo=u&source=univ&sa=X&ei=1DBnUNO_McerrAfGxoDIDQ&ved=0CDsQsAQ&biw=1366&bih=621&sei=4zBnUPv0JcPRrQeHgoGQBg

• Book• Slide Airport Management 1 & II• Handout• Notes

SPECIAL THANKS TO MALAYSIA AIRPORT HOLDINGS BERHADQ&A