Airport IT&T 2013 Panel Discussion

The SITA Airport Session : A Journey Through the Airport Session Participants:

Klaas Fokkema, VP Airports, SITA Switzerland Dr. Christian Jahncke, Managing Director, SITA Airport IT Services

Airport IT Trends Survey Highlights 2013

Klaas Fokkema

VP Business Management Airport Services

Europe

BASIC

HUMAN NEEDS Self-actualization

Creativity,

Problem Solving,

Authenticity, Spontaneity

Esteem

Self-Esteem, Confidence

Achievement

Social needs

Friendship, Family

Safety and Security

Physiological needs (survival)

Air, Shelter, Water, Food, Sleep, Sex

Introduction

IT TRENDS 2013,

AN AIRPORT VIEW

SITA SURVEYS: BACKGROUND &

METHODOLOGY

5

Passenger Self-

Service Survey

• In association with Air

Transport World

• Over 2500 passengers

interviewed @ 6 major

airports

• Airports included:

Atlanta, Frankfurt, Abu

Dhabi, Beijing, Mumbai,

Sao Paulo

Airline IT Trends

Survey

• In association with

Airline Business

• Airlines representing

majority of the world

passenger traffic

• Responses from all

major regions and

airline tiers

• In association with Airline

Business

• Responses from airports

operators representing

airports

• Responses covering

all major regions

and airports

sizes

Airport IT Trends

Survey

| 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013

IT & Telecom

Investment goes

from strength to

strength

7 | 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 | © SITA 2013

2010-2013:

IT SPENDING OUTSTRIP REVENUE GROWTH

IN 2013: 5.43% PLANNED IT SPEND

8

Equating

$6Bn globally

| 2013 AIRPORT IT TRENDS HIGHLIGHTS | November 2013 |

© SITA 2013

IN 2014:

OPTIMISM FOR 90% OF AIRPORTS


Concerted effort to

improve Passenger

Experience


IN 2013: PASSENGER COMES FIRST

HIGH PRIORITY IT INVESTMENT AREAS


13

95% OF AIRPORTS PLAN TO INVEST

IN PASSENGER MOBILE APPS. BY 2016


90% OF AIRPORTS PLANNING COMMON

USE SYSTEMS INITIATIVE BY 2016



BAGGAGE SELF SERVICE

BECOMES MAINSTREAM BY END 2016

16

KEEPING PASSENGERS INFORMED

WITH FLIGHT STATUS


Increasing

Business

Intelligence

aspirations, but a

long way to go

18

BI DRIVEN BY THE IMPERATIVE TO

IMPROVE OPERATIONS



65% OF AIRPORTS RANK AIRCRAFT

MOVEMENT DATA AS FIRST PRIORITY

21

BY 2016

80% OF AIRPORTS WILL HAVE BI INITIATIVES FOR

REVENUE OPTIMIZATION AND MANAGEMENT.


| 2013 AIRPORT IT TRENDS

HIGHLIGHTS | November 2013 | ©

SITA 2013

22

Find out more…

www.sita.aero/ittrendshub

The SITA Airport Session : A Journey Through the Airport Session Participants:

Klaas Fokkema, VP Airports, SITA Switzerland Dr. Christian Jahncke, Managing Director, SITA Airport IT Services

IT Outsourcing and Commercialization at Düsseldorf Airport (DUS)

Dr. Christian Jahncke

Example - Düsseldorf International Airport

(FDG)

Düsseldorf International Airport (FDG)

• Capacity

• Up to 25 million passengers

• Destinations

• 170 destinations worldwide

• Airlines

• 70 airlines

• Movements

• More than 700 flights per day

• Passengers in 2013

• >21,0 Mill. passengers and growing

• Nr. 3 in Germany, Nr. 22 in Europe

Airport IT environment today

Telecom

xSP

IT Vendors

Ecosystem

IT&T

Partners

Airport

Tenants

Airlines Restaurants Shopping Car Rental

Business Services

Managed Services

Infrastructure Services

Ca

rrie

r S

ervic

es

Tenant IT&T Providers

Telecom

Provider

Technology

Provider

Service

Provider

Network

Provider

Ecosystem

Telecom Carriers

Telcos

IT

Provider

Seamless travelling starting by real time pre-booking

> 1,5 Mio. transactions per year

> 200.000 visits/month on websites

Real time reservation and confirmation

Customers feel safe and comfortable

Customers get the booking confirmation and the feeling of capacity management

Print & home tickets or airline ticket

Increase of revenues by new concepts


Contactless payment and identification for pre-booking

EMV and PCI/DSS compliant turn around solution

Pre-payment by voucher/airline ticket

High security and marketing tool for cross marketing

Seamless travelling by near field communication technology


Access by contactless RFID-Tags for contract parkers/taxi/employees/special card

holders

Tag linked to car – no fraud

Tags in wind shield will be destroyed in case of replacement

Seamless entry and exit and Parking fees will be charged to account

Online self-service platform

Seamless travelling by RFID technology

More convenience for consumers

Increased customer data

Increased security

Improved auditing and revenue control

Geo-marketing


Licence Plate Recognition

New parking concept resulting in 60 % space efficency

Delay of investements for car park construction covering peak times

Drastic increase of revenues per space

Manual and automated version

Additional revenue streams by new products

Block parking at Duesseldorf airport (starting January 2013)

Actual situation:

Waste of space at the parking

garage

Wir parken für Sie

EINZIGARTIGES PARKSZENARIO

TRADITIONELLES PARKEN PARKEN DER GRÖSSE

NACH EINPARKEN SERVA TRANSPORT SYSTEMS LÖSUNG

KOMFORT

HOHE FLEXIBILITÄT

5300 Länge

5000 Länge

4500 Länge

4000 Länge

3750 Länge

AUDI Q7 AUDI A8 BENTLEY FLYING SPUR

BMW X5 AUDI A6 BMW 3 SERIES

VW GOLF AUDI A3 BMW 1 SERIES

MINI COOPER VW POLO CITROEN DS3

SMART FORTWO FIAT 500 TOYOTA IQ

SITA Airport IT Gmbh at Düsseldorf Airport (DUS) Dr. Christian Jahncke

Airport IT&T 2013 Panel Discussion

Business

Transcript of Airport IT&T 2013 Panel Discussion