Implementing a Comprehensive Airport Performance Management System

Cornelious Bernard

Chairman and Managing Director Ibhar Technologies

Implementing a comprehensive Airport

Performance Management System

C. Bernard

Managing Director

Ibhar Technologies Pvt. Ltd www.ibhar.com

AIRPORT IT&T 2013 26-27TH November ● Hilton , Copenhagen Airport ● Denmark

Performance management is an important

tool to improve the efficiency in the

provision and operation of airports and air

navigation services

(ICAO’s Policies on Charges for Airports and Air Navigation Services Doc. 9082)

ACDM

Balanced Scorecards PMS

Management

Operational

Safety

Safety Risk

CHALLENGE CHOOSING, PRIORITIZING

There are Multiple Approaches & Perspectives

Information Technology

Business Intelligence

Ibhar Approach

Define Objectives & Communicate 1

Support with Action Plans 2

Collaborate, Monitor, Review & Improve 3

Rewards & Recognition 4

Organizational Performance Management Initiative can be implemented leveraging all existing investments in Information technology & creating an environment where Performance

can be defined, monitored and improved using approaches and information technology.

Establish Corporate Goals

Equip Airside & Terminal side managers – Mobility Tools

Improve Turnaround times

Common Platform

Business Objectives

Review Operational Performance

Ibhar Approach Define Objectives & Communicate 1

Define Specific Objectives

Establish Targets

Assign Individual responsibility

SET GOALS

USE FRAMEWORKS

COMPELETE BEFORE

BEGINNING OF YEAR

LINK IT TO APPRAISALS

Ibhar Approach Support with Action Plans 2

Plan an Initiative or Activity to achieve objectives

Create Milestones and Activities to Projects

Assign responsibility

Track Progress

PROJECT

MANAGEMENT

TASKS & ACTIVITIES

ALERTS

REVIEW

Collaborate, Monitor, Review and Improve 3

Daily Monitoring of Key Functions

Periodic Review of Performance

Individual Responsibility

Problem Solving

CHALLENGES

AVAILABILITY OF

INFORMATION

ACCESSIBILITY OF

INFORMATION

READABILITY OF

INFORMATION

Most Systems are Passenger, Airline, Concessionaire support based

Myriad systems

Registers, Logs, Excel support Internal work

Emails and Chats the only source of collaboration

Co

llabo

rate, M

on

itor, R

eview

and

Imp

rove

Challenges

All Functions are not supported with systems

Airside Solutions INSPECTIONS, INCIDENTS, FACILITATION

Support

Systems

Terminal Solutions BAGGAGE, DIGNITARY, LOGS, INSPECTIONS

Collaboration POSTS, COMMENTS, CROSS FUNCTIONAL PROJECTS

Infrastructure TASK ASSIGNMENT, PROJECTS, WORK COMPLETION

Co

llabo

rate, M

on

itor, R

eview

and

Imp

rove

Support Solutions

Support most areas that require co-relation, review with systems to enable holistic access of information

Airline marketing SALES MANAGEMENT, AIRLINE PERFORMANCE, ROUTE

PERFORMANCE

Safety AUDITS, PROCEDURES, TRAINING

Departmental Focus

Airline Marketing

Airline Performance

Key Account Management

Planning

Resource Planning

Utilization of Resources

Surveillance

Enforcement

Facilitation

Inspection

Airside

Inspections

Waiting times

Dignitaries

Terminal side

Promotion

Audits

SOPs & Procedures

Risk Assessment

Safety

Initiatives & Activities

MTTR, MTBF

Equipment downtime

Infrastructure

Revenue Analysis

To Collaborate better personnel within Departments need to engage contextually

Support Functions

ICT

Human Resources

Finance & Administration

Co

llabo

rate, M

on

itor, R

eview

and

Imp

rove

Mobility Solutions - Airside

Leverage Mobility technologies in the Workspace to create ease of data capture and management

Key Performance Indicators

Review and Manage Key Performance Indicators

Cross Functional Teams

Improve accountability and collaboration

Co

llabo

rate, M

on

itor, R

eview

and

Imp

rove

Consolidation of Data

Collate Data

Correlate Information

Co

llabo

rate, M

on

itor, R

eview

and

Imp

rove

Accessibility, Availability, Readability

Co

llabo

rate, M

on

itor, R

eview

and

Imp

rove

Review & Analytical Tools

Structured Reviews. Record Decisions. Review Previous Action Points.

Co

llabo

rate, M

on

itor, R

eview

and

Imp

rove

Review & Analytical Tools

Business Intelligence in the Context of business function

Co

llabo

rate, M

on

itor, R

eview

and

Imp

rove

Review & Analytical Tools

Business Intelligence in the Context of business function

Co

llabo

rate, M

on

itor, R

eview

and

Imp

rove

Review & Analytical Tools

Engaging Senior management

Achieving Strategic Objectives in Time

Strategy

Programs for Each

Unit

Resource Allocation

Performance

Evaluation

F

E

E

D

B

A

C

K

C

O

N

T

R

O

L

is an Indicator of a good implementation of Performance Management

Objectives : Setting & Articulation Clarity on what needs to be done. Improve accountability

PLANNING HR

Equip & Empower with Tools Get more. Reduce data capture efforts. Improve decision taking, Collboration

IT

Summary

Data : Accessibility, Availability, Readability Improve Decision taking capability & Turn-around-times

IT

Review, Monitor, Manage Take decisions in time, Provide direction, Complete PDCA cycle

MANAGEMENT

Reward Keep employees motivated, Improve contribution

HR

Summary : Leveraging Technology

Implementing Performance Management

Collaboration

Projects

Support non-core

Airport functions

Collation of Data

Review

Analytics

Appraisal

systems

Set Goals

Task management, Collaboration, Anytime, Anywhere access to information

Thank You

C. Bernard

Managing Director

Ibhar Technologies Pvt. Ltd bernard@ibhar.com

www.ibhar.com