1.Electronic bag tag developments at Air France-KLM and partners Passenger Terminal Expo Barcelona, Spain 26 March 2014 Manuel van Lijf Manager Product Innovation Air France KLM

2. 2 3. 3 Why? 4. 4 Why? Push airport processes off airport: Passengers can prepare their trip without airport stress Airport Airline efficiencies: hardware, software, paper, m2 Faster bag drop: dedicated fast bag drop points for pre-tagged luggage Highest stress factor for business travelers is (insecurity about) lost or delayed luggage: tracking functionality and fast retrieval of delayed luggage Recognition and personalization: sleeves that indicate Frequent Flyer level Enabling future RFID tracking at airports: improved baggage performance In line with other Air France-KLM and industry developments: Home Printed Bag Tags 5. 5 Why? 6. 6 Electronic bag tag 7. 7 8. 8 eTag & eTrack combo eTag is placed on the luggage handle, the eTrack inside the suitcase Frequent Flyer member checks in online or with phone Barcode is automatically sent to eTag via GSM chip in eTrack and bluetooth in both devices Passenger proceeds to fast bag drop Passenger tracks bag via smartphone app Baggage sorting via barcode or RFID Prevention of misloading by operational tracking Simple rerouting message via GSM Auto on/off switch GSM when loaded and offloaded aircraft Personalized device due to customizable sleeves Technology: 2 devices E-ink screens RIFD, Bluetooth, GSM, GPS Rechargeable battery in eTrack, permanent battery in eTag Shock proof, waterproof 9. 9 eTag Frequent Flyer member checks in online or with phone at home Synchronizes phone with eTag through bluetooth Passenger proceeds to fast bag drop Baggage sorting via barcode or RFID Personalized device due to customizable sleeves Frequent Flyer membership required No battery recharging needed Technology: E-ink screens Bluetooth & RFID Non-rechargeable battery Shock proof, waterproof 10. 10 eTrack Use case: Passenger puts eTrack into suitcase or hand luggage Tracks suitcase or hand luggage via smartphone app When suitcase is lost, location is easily found by passenger through GSM/GPS tracking Auto on/off switch GSM when loaded and offloaded from aircraft Personalized device due to customizable sleeves Technology in tag: Rechargeable battery Shock proof GSM/GPS embedded chip Bluetooth 11. 11 integrated limited edition suitcase Frequent Flyer member checks in online or with phone Barcode is automatically sent to eTag via GSM chip in eTrack and bluetooth in both devices Passenger proceeds to fast bag drop Passenger tracks bag via smartphone app Baggage sorting via barcode or RFID Prevention of misloading by operational tracking Simple rerouting message via GSM Auto on/off switch GSM when loaded and offloaded aircraft Personalized device due to customizable sleeves Technology: 2 devices E-ink screens RIFD, Bluetooth GSM / GPS Rechargeable battery in eTrack, permanent battery in eTag Shock proof, waterproof 12. 12 Done so far 13. 13 Done so far: Prototyping 14. 14 Done so far: Testing E-ink barcode readability testing RFID testing Robustness testing Track and trace testing Customs testing On-off switch testing Customer testing 15. 15 Partners 16. 16 Partners Co-development project of Air France KLM and Delta Air Lines: specs, operational testing environment, customer testing, development, funding, customer proposition, legislation, certification Dutch-British technology firm: FastTrack Company: Building prototypes, engineering, assembly, Telco integration, hardware and software development Samsonite: global suitcase market leader Suitcase prototype design, customer proposition Skyteam airline alliance Feedback from Skyteam partners in project, funding startup phase IATA supported with knowledge and network: KLM chairman of electronic bag tag working group in IATA. IATA coordinating EU approval. IATA preparing recommended practise. KPN selected as Telco partner: Developing messaging and tracking logic 17. 17 Next steps Device development Testing, testing, testing Optimizing, optimizing, optimizing Legislation IATA lobbying for new customs code on home printed and electronic bag tags Certification Airline system integration 18. 18 manuel-van.lijf@klm.com www.fasttrackcompany.com