AIR CANADA GLOBAL SALES UNIVERSITYlearninglibrary.com/.../ACGSU_Overview_14Nov16.pdf · rouge Star...
Transcript of AIR CANADA GLOBAL SALES UNIVERSITYlearninglibrary.com/.../ACGSU_Overview_14Nov16.pdf · rouge Star...
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AIR CANADAGLOBAL SALES UNIVERSITY
Susan Grant
Air Canada Business Development
November 19, 2016
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EXPLORE, LEARN AND EARN
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Fleet NetworkPremium Products
rouge Star Alliance ACV
Classes of Service
Groups Airport Hubs Fare ProductsPolicies &
ProceduresBusiness Products
Airport Navigation
New Destinations
Other Products Joint Ventures
ABOUT THE GLOBAL SALES UNIVERSITY
6 Air Canada courses containing 16 learning modules
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ABOUT THE GLOBAL SALES UNIVERSITY
3 Air Canada Expert Certification Exams
Air Canada Premium Products
Air Canada Leisure Group
Network, Fleet & Cabin Comfort
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STEP 1 OBTAIN YOUR CAPTAIN’S BADGE
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Complete all 16 modules available in 6 courses
Attain a score of 80% or higher
Obtain your Captain’s
badge
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STEP 2 OBTAIN YOUR ACE CERTIFICATION
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Complete 2 of 3
Certification exams
Attain a score of 80%
or higher
Obtain ACE Certification
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CERTIFICATION
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Mary Thyme
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Knowledge is Power
Certification Mandatory for
staff of top AC agencies
Know more, Sell more
VALUE OF THE AC GSU
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TOTAL UNIVERSITY ENGAGEMENT
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7,800 hours of online
learning
15,607 modules
completed
1,251 Agents
from 245 agencies
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10,393 modules
successfullycompleted
15,607 modules
completed
LEARNER RESULTS
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67%of exams
written are passed
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PROGRAM FEEDBACK
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Very High
29%
High
46%
Neutral
21%
Low
2%
Very Low
2%
RELEVANCE OF CONTENT & QUALITY OF INTERACTION
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acta.travellearningcampus.ca
GETTING STARTED
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AIR CANADA GLOBAL SALES UNIVERSITY
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CURRICULUM
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CURRICULUM
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16 MODULES
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SELF-PACED E-LEARNING
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INTERACTIVE E-LEARNING COURSES
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INTERACTIVE SCREEN
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CURRICULUM
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CURRICULUM
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CHECK FOR UNDERSTANDING
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CHECK FOR UNDERSTANDING
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CERTIFICATION EXAMS
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Thank you from all of us at Air Canada