Agents of Changemidatlantic.apwa.net/Content/Chapters/midatlantic.apwa.net/File... · 09/11/2018...
Transcript of Agents of Changemidatlantic.apwa.net/Content/Chapters/midatlantic.apwa.net/File... · 09/11/2018...
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Agents of ChangeToolbox to
Changing the Face of
Public Works
Class
XI
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The Mission
Discuss the socioeconomic issues affecting
public service organizations
Generational Differences
Cultural and Diversity Changes in the Workforce
Misleading Public Perception
Technological Deficiencies
Learn proven strategies to mitigate barriers and
bridge gaps between the past, present, and
future of Public Works
The Danger of Status Quo
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Perceptions of Public Works – The Past
Describing Public Works Today
What 3 words describe APWA/Public Works?
• Service to Public
• Community, Integrity,
Trust
• First to Respond
• Last to Leave
• Power of Collaboration
• Old White Men
• Lack of Diversity
• My family's future
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Perceptions of Public Works –
The Present
The Power of a Perspective Shift
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What is Culture?
The Governmental workforce has
made little progress in
ensuring greater ethnic, racial, and gender diversity.
Recognizing Stereotypes
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Recognizing Stereotypes in Public Works
• Intentionally work to unlearn biases and stereotypes.
• Identify solutions that are equitable, realistic and achievable.
Set goals that change cultural
attitudes about women in non-
traditional occupations.
Recognizing Stereotypes in Public Works
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1. Address intolerance, fear, and ensure the safety and respect of every individual in the organization
2. Small changes made consistently, and introduced over a period of time, with the intent that it will foster habitual change in individual’s behavior
Strategies For Changing Workplace
Culture
xx
Benefits of a Diverse Workforce
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How to Intentionally Engage and Attract
a Diverse Workforce
• Break down stereotypes• Engage in programs to target minority
groups• Set an example• Move away from what is comfortable
and think of what is ahead
• Encourage new employees to get involved
• Don’t forget front line staff• Help staff “Find their voice”• create opportunities for employees to
be your ”Agents of Change” • Train your supervisory level employees
to not only manage but to coach and
mentor.• Attract new, and support existing
leadership
Why Do We Need to Address Cultural
Issues?
Abuse of power
Bullying
Favoritism,
Discrimination.
Poor communication
Organizational
manipulation
High turnover
Low morale
Distrust
Fear within
PROBLEM RESULT
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What is the Solution for Addressing
Cultural Issues?
Promote training, communication and transparency
Create and foster an environment of inclusion
Build a culture based upon
Respect, Integrity and Responsiveness for all.
Our Generations
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Silent Generation (Ages 73 – 90)
•Shaped by the Great Depression & the Dust Bowl.•Values family, country, loyalty, and hard work.•Strives to do the right thing, even when it is difficult.
Baby Boomers (Ages 54 – 72)
•Born at the conclusion of WW II.•Shaped by the Vietnam War era.•Optimistic and believe they can change the world.•Service-oriented and team players, yet also rebellious.
Generation X (Ages 38 – 53)
•Shaped by the fall of the Berlin Wall, the Watergate Scandal, and Operation Desert Storm.•Known as “latch-key kids.”•Fun, laid back, and independent.•Willing to take risks and sees everyone as equals.
Millennials (Ages 22 – 37)
•Shaped by 9/11 and the War on Terror in Iraq and Afghanistan.•Also shaped by internet explosion and rapid advancement of technology.•Value cooperation, flexibility, and adaptability.•Embrace change and open-minded.
Current Generations in
Public Works Survey
Silent 1928 - 1945
(1%)
Baby Boomer 1946 - 1964
(38%)
Generation X 1965 - 1980
(43%)
Millennials 1981 - 2000
(18%)
Generational Survey Participants
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What Did We Find?
74% of those polled have witnessed or experienced communication issues between different generations
56% of those polled believe productivity in their organization has been affected by generational differences
Differences between
generations, real or
perceived, cause issues
both within and outside of
an organization
What Does It All Mean?
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Attracting Future Generations
Only 16% of our survey respondents were
Millennials currently working in Public Works
Why?
Survey results indicate that they believe that
salary doesn’t compete
Technology is “behind the times”
They just aren’t aware of Public Works Careers
Adapting the Workplace to
Generational Differences Training
Mentoring & Collaboration
Teambuilding Opportunities
Policy Changes
Technology
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So how do we address these problems?
Outreach - early and often
School – Career days
Community Events – Farmer’s Markets, city parades, Block parties, festivals, etc.
Social Media – 71% of Millennials use the internet as their primary source of information
Mobile Apps
More Strategies…
Messaging and Perception
Highlight the Service aspect of Public works
Diversity – Millennials expect it!
Recruit, recruit, recruit
Focus on what millennials care about
Flexibility
Technology
Service
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Benefits Of A Multi-
Generational Workforce
A larger pool of talents, skills and experiences
Increased Innovation
Higher Employee Performance
Improved Employee/Customer Satisfaction
Technology IS the Future
New Digital Tools in the Workplace
New Industries
New Jobs and Departments
Public Works agencies are limited in
Technology Gains
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Technologies In Public Works
Daily Use Technologies
Smart phone, tablet, computer,
communication devices, etc.
Do most people see these as “needed”
devices?
A workplace that lacks these
technologies will feel distant from
everyday life for the younger worker
Needed for the younger generations joining
the workforce
Asset and Personal Management
Technologies
GIS Database
Digital Archival Systems
Social Media
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Maintenance and Operations Innovations
Connected Fleets
Automated Maintenance Vehicles
Scheduling / Routing
Design and Construction Methods
Modular Construction
Unmanned Aerial Vehicles (UAVs)
3D Design Software
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A Technology Driven Workplace
Today, the workplace environment is very important
to job satisfaction and motivation, which is different
than what most born before 1985 experienced at the
beginning of our careers
New Communication Tools and Emerging
technologies in Public Works are aimed at safety,
efficiency of labor, and smarter use of public funds.
Mobile Workstations for the new workforce
How to make Public Works a
Technology Company
Today there is a blurred line between technology
companies and non-technology companies,
because essentially all companies and industries
are now technology driven.
Emerging technologies in Public Works are aimed at
safety, efficiency of labor, and smarter use of public
funds.
Challenges that Public Works will face while
adapting to new technologies
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Technology for the Future of Public Works
Organization: reallocate positions to leverage
emerging technologies
Recruitment: value technology to attract next
generation of PW professionals
Public: use technology to meet the everchanging
expectations of the public
Perceptions of Public Works –
The Future
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“A Viewpoint on Women in Public Works”, July 2006Augie Chang, Vice President, Pountney Psomas, San Diego, California; member, APWA Diversity Committee
Flip Bombardier, Assistant City Manager of Operations, City of Gastonia, North Carolina; member, APWA Diversity
Committee
Room to improve on women's issues in public works:• Gaining credibility, respect, recognition, and pay. • Desire for more awareness of women's public works roles by their male counterparts.• Women sometimes felt "isolated," by both sheer numbers, and by standard
stereotypes.
Changing Perceptions
The same discussions from 12 years ago are being discussed today.
What progress has been made in 12 years?
New Tools in the Perception Toolbox
Social Media
Public Engagement/Transparency
Educate students about the many possibilities in
Public Works.
Look at the community you operate in and develop
a strategy to make your workforce resemble that
community
Public Works First Responders
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Diverse divisions within the larger scope of public
works
Concerns the Public
Outreach and Education
Sending the Right Message
.
Environmental Accountability
Who are the Agents of Change?
They are… They…
Men
Women
Wives
Mothers
Husbands
Fathers
Millennials
Baby Boomers
Generation Xers
Engineers
Painters
Crafty
Creative
Determined
Leaders
Have Babies
Have Fur Babies
Run Marathons
Brew Beer
Possess Degrees
Ride Motorcycles
Dance Horses
Wear Pants
Have a Voice
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We are the Agents of Change!
We’re not your average group of Public Works employees AND we are a reflection of the modern world of Public Works.
Emerging Leaders Academy
Class XI• Rachel Conrad• Rogelio Flores• Justin Hetu• John F. Howard• Travis Laughlin• Kamron Nielson• Natalie Osborn• Jack Plaunty• Andrew Raessler• Lia Rogers• Risha Rushton• Devin Starnes• Renee Tyler• Arturo Vivar• Dylan H. Ward• Sherry Wright
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Presented at the APWA Mid-Atlantic Chapter Diversity Lunch & Learn by:
Lia RogersProject and Policy Officer
District of ColumbiaDepartment of Public Works
Email: [email protected]: (202) 645-5142