Engagement Survey Overview<enter dept.>

Agenda

• Background

• 2015 Survey Overview

• 2014 Recap

• Timeline

• Questions, Next Steps

• Destination programs

• Care closer to home

• Population health and payment innovation

People

Best place to work

ServiceExcellent customer

experience

QualityBest and safest care

Finance Balanced revenue

and expenses

Information and Performance

Excellence

Healthiest kids in the country

Inte

rnal In

tegra

tion

Exte

rnal co

llabora

tion

Our map

Survey overview

Administration •April 27 – May 10•Email from Press Ganey•Enter employee id for correct work unit

Participants •All employees and providers invited

Methodology •Web-based survey•5 point scale (strongly agree to strongly disagree)•42 closed-ended questions, 1 open-ended•RNs receive an additional 19 questions to align with Magnet standards•Confidential

Updates:New questions:

• Employees’ actions support Children’s values. • The actions of the person I report support Children’s values.

(provides measures of our value)

• My work unit encourages innovative approaches at work. (improved measure of our innovation value)

• When appropriate, I can act on my own without asking approval.

(aligns with our Best and Safest Care and customer experience

initiatives)

• What shift do you work? < hospital employees only – delete for others>

(will provide aggregate data by shift)

When you see the term:Children's: consider the organization for which you work Children's Hospital of Wisconsin, Community Services,

Primary Care, Children's corporate services, Children’s Community Health Plan (CCHP), Children's Hospital of Wisconsin in Neenah, Children's Hospital of Wisconsin Foundation. (delete those that don’t pertain)

Senior leadership: consider the CEO, president, and vice presidents.

Work unit: consider the group of employees in your work area/program/department, typically reporting to the same person.

The person I report to: consider the person you report to directly; the person who conducts your performance review.

Like employers: consider similar healthcare or social service organizations in your geographic area.

Providers: consider physicians, advanced practice nurses, hospitalists, psychologists and dentists.

Senior nursing leadership: consider the Chief Nursing Officer, VP for Ambulatory/Regional and Executive Directors for In-Patient, Service Lines, Ambulatory, Fox Valley, Surgical, Imaging and Emergency Services. (delete for non hospital RNs)

Nursing Professional Practice Model: consider the shared governance council structure that includes hospital-wide and unit/department level groups, with the purpose of involving nurses and interdisciplinary team members in decisions that impact practice, quality, and professional development. (delete for non hospital RNs)

Confidentiality

• Feedback is confidential

• Partner with Press Ganey – tabulates results– only knows who has/has not completed survey

• Employee no. used to ensure data matched to correct work unit

• Feedback provided in grouped results

Actions taken – organization

• Redesigned recognition program (Bravo!) • Continued investment in At our best culture and

values work

• Improved organizational communication

• Sponsored Best & Safest Care initiative

• Provided new self-service tools for professional and leadership development

Actions taken – dept.

<insert action item>

<insert action item>

<insert action item>

TimelineDate: Action(s) Who:April 27-May 10 Complete engagement survey All employees

End of June Review results and plan results communication Leaders

July Employee feedback sessions: *Review results *Discuss and provide insight into results *Provide additional feedback

All: leaders and employees

July-August Identify and prioritize areas for improvement

Supporting identified action steps.

All: leaders and employees

Ongoing Implement improvement action(s)

Continued dialogue and feedback

All: leaders and employees

Next Steps

• Watch for an email from Press Ganey on April 27th

• Complete the survey

• Questions:• Review FAQ• HRC: <insert name, contact info>