1 Hospital Court, Oshawa, ON, L1G 2B9

905-576-8711 extension 33282, www.lakeridgehealth.on.ca

After-Hours Symptom Management Support The Durham Regional Cancer Centre partners with CareChart Digital Health to offer you

after-hours symptom management support. CareChart Digital Health can help you

manage your cancer related symptoms at home when the cancer centre is closed. This

may help prevent you from going to the emergency department.

Call 911 or go to the emergency department at the hospital closest to you for a medical

emergency.

When to contact CareChart Digital Health for a cancer related symptom

Contact CareChart Digital Health from Monday to Friday, 5 pm to 8:30 am and anytime

on weekends and holidays for symptom management support.

You can talk to a nurse using one of these options:

Calling the after-hours telephone line at 1-877-681-3057.

Requesting a video call by going to www.carechart.ca.

Using the CareChart Digital Health App. This App is available to download for

iOS or Android devices. See the attached handout for more information about

this App.

You will be asked for this information:

Your name, address, phone number,

The name of your emergency contact and phone number

Your Health Card Number

Benefits of using the CareChart Digital Health App

1. You can prepare in advance of talking to a nurse by:

Creating an account with CareChart Digital Health.

Completing a symptom assessment before you talk to the nurse.

2. The nurse may share information with you through the App on how to manage

your symptom(s).

Will my healthcare team at the cancer centre know I contacted CareChart Digital

Health?

The CareChart nurse will send an update to your healthcare team at the cancer centre.

This update will be seen by your healthcare team during the hours the cancer centre is

open.

2

When to call your primary nurse at the Durham Regional Cancer Centre

Call your primary nurse at the cancer centre from Monday to Friday, 8:30 am to 4 pm,

(except on holidays). Use the phone number your primary nurse gave you.

Call for:

Symptom management support

Any other question or concern about your cancer care or treatment

Talk to a member of your healthcare team if you have questions or do not understand

any of the information in this handout.

Last reviewed: November 2021

Registration information required:

• Name, contact information,residential address, and emergencycontact information• Health card number• MRN number (if known)• Cancer treatment centre andname of Oncologist

• Review our Privacy Policy and Termsand Conditions to understand how weprotect and use your information.

If at any time you need to update your information, you can edit your profile to make the changes.

How to Connect with CareChart

• Connect with an experienced oncology nurse over video call ortelephone.

• Prior to connecting with the nurse, you can choose to completean optional symptom assessment to capture how you are feeling.The Symptom Assessment can be completed on your own on adevice or over the phone with a nurse. You can stop the assessmentat any time and use the call nurse button.

• The nurse will complete a health assessment and providerecommendations to help you manage the symptom/s.

• A follow up notification will be sent through the app, to ask howyou are feeling.

• You will receive a notification to complete a patient survey. Yourfeedback is very important to us. Please complete the survey aboutyour experience with the CareChart program.12 min ago

Patient SurveyYou have a new Patient Survey

Open Survey Cancel

CareChart OncologyCareCareChart

12 min ago

Follow upYou have a follow up from the nurse

Open Follow Up Cancel

CareChart OncologyCareCareChart

How to Register for CareChart

You can also visit ww.carechart.ca on any device, or through the above QR code link, and create your personal account.

www.carechart.ca

Download the app through IOS or Android.

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Patient Handout-Carechart.pdf 1 7/14/2021 11:51:47 AM