Community Operations Planner

Location Staines

Context

To plan Maintenance and Repair activity in our three central Regions while causing minimum disruption to our customers. To coordinate both planned and reactive activity to deliver optimum efficiency in terms of time, cost and productivity of field based teams. In addition to meeting or exceeding team standards and objectives you will ensure statutory and regulatory obligations are considered and met. We are looking for people who thrive in an environment where innovation and creativity provides opportunities for continuous improvement for both internal and external customers

Job description

Create schedules taking into consideration internal/external priorities and targets Schedules are reviewed and agreed with relevant stakeholders All statutory/regulatory obligations are adhered to e.g. Street Works, Leakage, C-

MEX. A ‘Customer Focussed’ approach to continuous improvement which leads to an

enhanced ‘Customer Experience’ Incoming information is critically reviewed and managed or escalated as

appropriate Work activity is assessed in line with internal priorities and external priorities. Balance and re-deploy field based teams to ensure optimum efficiency Participate in and promote the internal feedback process, to actively seek and offer

feedback in order to achieve continuous improvement Participate and promote a Safety, Health and Environmental culture in our teams Promote and develop the relationship with Community Operations

suppliers/contractors Timely and accurate information is provided to our internal/external Customers Accurate records are maintained ensuring clarity for auditing purposes

Requirements Knowledge of company ‘Job Management’ systems with the ability to make decisions to identify and provide solutions to customer disruption and other operational events

Appreciation of all water utility regulatory requirements and their financial and reputational impact e.g. GSS, DG2 and DG3, serviceability, Leakage, C-MEX

A good understanding of the cost of all community operational activity and an ability to avoid unwanted and unnecessary costs. Within and out of hours, the ability to make quick decisions based on the balance of risk/cost to the business, where cost can or needs to be avoided. The confidence to put forward suggestions for cost savings and efficiencies within Customer Operations and across the company

Understanding of Traffic Management Act legislation to be able to provide guidance to all Affinity Water and contractor teams working in the public highway

Be able to influence Highway Authorities at a local level in interpretation of existing or new street works legislation and industry guidance

Understanding of highway reinstatement process and materials Understanding of TMA Noticing/Permit requirements when working in the public

highway Understanding of Maintenance & Repair activities and can advise others on

complex repair solutions Can manage multiple priorities and balance outputs Knowledge of Works Management applications (Maximo, Insight, GIS)

What do we offer?

We offer a dynamic challenging job in a friendly working climate. You will have the opportunity to create, shape and drive something new for Affinity water. We offer a competitive remuneration package, including some brilliant benefits. You will have a great deal of responsibility with endless opportunity for impact and freedom for initiatives. Given the nature of the role, a certain level of flexibility in working hours is important.

Information/ Application:

Recruitment agencies need not respond. Details from this vacancy are not to be used for marketing purposes.