It all starts with hello!

Unzipped!

Afends Redefining Customer

Experience

It all starts with hello!

Afends is an alternative lifestyle and fashion brand founded in 2005

It’s inspired by punk rock roots and devoted to free living attitude

Afends thrives on innovation, newness andcustomer service

It all starts with hello!

Afends has proven how passion, dediction and customer care can transform a small idea into a massive hit

Hello!

It all starts with hello!

Question everything

Hello!

Question yourselfPonder over the things you do

Think about the consequences of what you dohave on the environment

It all starts with hello!

Ca

Hello!

It isn’t about the brand educating you, but more

about it encouraging you to educate yourself about

everything

Cassie Miller-CrispeAfends

It all starts with hello!

Outstanding customer experienceThe customer is everythingMake them as happy as possible

Afends is always available through live chat, Facebook, Twitterand Instagram

It all starts with hello!

Afends’ Dynamic Live Chat Accessibility

Helps to connect with the customersLets customers conversate with Afends whenever they want to

Offers a one stop solution for customers

An integrated element of the company that

It all starts with hello!

Next steps

Keep in touch with customers

New ways to enhance the customers : ‘zine’ magazine

Allow customers to learn interesting and fun facts about Afends

Tell them all about the brand and the latest happenings

It all starts with hello!

Customer experience is truly integrated in whatever this brand does, which is why it is successfully growing

Hello!

It all starts with hello!

Afends really mastered the art ofBalancing team work

Creativity

Passion

Customer service

It all starts with hello!

Whitepaper: Lessons from Global Fashion & Lifestyle Brands

We’d love to hear your thoughts #hellocustomer

Download the full whitepaper