Adv 4 Managing Up 2014-04-22 KI2 - Project...

Advanced Project Management Series

Managing Up

Moderator

Kara Ireland

Project Insight

Marketing

[email protected]

www.projectinsight.net

© 2014 Core Performance Concepts Inc.

Things to Know…All participants will be on mute

Questions are welcome

Please use the questions box to ask

questions

The moderator will select questions

All questions will be answered today or

by email at [email protected]

Webinar recording available in the PI Community

©2013 Core Performance Concepts Inc.

Diane C. Altwies, MBA, PMP CEO, Core Performance Concepts Inc.Training & consulting in project management,

PMP® and CAPM® certification, leadership,

business analysis, agile, and six sigma

[email protected]

www.coreperformanceconcepts.com

Panel Facilitator

PMP® and CAPM® are registered trademarks of the Project Management Institute


Presenter

Kristine Munson, MBA, PMP, CIAVP, IT Risk & Compliance ManagerState Street Insurance Co.

BA from Brigham Young UniversityMBA form Cal State UniversityPast President, PMI‐Orange County Chapter

PMI Leadership Institute Master Class Alum


PresenterDiane White, MA, PMPProgram Manager – Verizon

MA & BA in Education from University of South FloridaMasters Certificate in Information Technology from George Washington University

Past PMI Tampa Bay Chapter PresidentGlobal PMI Board Member


Poll: Managing UpWhat is YOUR biggest issue in managing up?

What? You mean I have to manage my sponsor?

Identifying who is really in charge!

Recognizing when there is a problem

Working with difficult senior stakeholders

Communicating effectively with senior stakeholders


Goals of the Advanced Series

Expand your knowledge of more complex tools and techniques

Build leadership skills to manage people more effectively

Identify practical ways to begin using advanced techniques

Explore other methodologies or techniques that enhance

project management competency


Objectives of the Webinar

At the end of this webinar, you will be able to:

Describe what it means to manage up

Identify senior stakeholders you need to influence

Describe techniques to manage difficult customers, clients,

senior managers

Improve your communication with senior stakeholders


Question for the Panel

Question for the Panel

What does it mean to you to

“Manage Up”?


Please submit your responses through the question box

Communication ChallengesIn your industry, what do you see

as the biggest challenge in keeping

management and customers

informed?

Why?


Question for YOU

What tools have you used

to keep management and

sponsors informed?


Difficult ClientsWhen you are working with a

difficult client, what made them

difficult?

How did you nurture/transform the

relationship to a good working

relationship?


Difficult ClientsWhat can you do to AVOID having a difficult client?


Question for YOU

What difficult situations

have you encountered?


Skills for Managing UPWhat do you consider the most important skill a project manager needs to “manage up” in your organization?


ReviewDescribe what it means to manage up.

How to you identify senior stakeholders you need to influence?

Describe techniques to manage difficult customers, clients, senior managers.

How can you improve your communication with senior stakeholders?

Questions & Answers??


Answer 10 questions about assessing stakeholders

CPC will send the link out the results to all

participants

THIS LINK WILL BE DISTRIBUTED next Monday, April 28th


Compare Yourself to Others

2014 Advanced Webinar SeriesThe 4th Wednesday of Every Month 8:00 am Pacific TimeTopics Jan – Validating Requirements Feb – Using Social Networking in Talent

Management (NEW!) Mar – Techniques for Stakeholder

Assessment (NEW!) April – Managing Up May – Perspectives on Agile Concepts &

Techniques June – Energy Leadership

© 2014 Core Performance Concepts Inc. & Patty Malone

Topics July – Sustainable Innovation Aug – The Art of Getting **IT Done Sept – Transforming Resistance into Support

(NEW!) Oct – Cultural Diversity Skills for PMs

(NEW!) Nov – Developing Risk Response Strategies Dec – no webinar; enjoy the holidays!

Register Ahead of Time Go to www.projectinsight.net

2 ways to register:

Free Project Management Training

Training & Webinar Calendar


Earn PDUsYou will automatically receive your PDUs via email after the webinar

For further questions: [email protected]

Earn 1 PDU for each webinar session attended

To register your PDUs go to www.pmi.org

Login as a member of PMI

Enter the information provided on your certificate of completion

Click continue


Adv 4 Managing Up 2014-04-22 KI2 - Project...

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