ADSL PCI ALC Modem User’s Manualweb.tiscali.it/adslbox002/mediacom/Pci/Userguide.pdfADSL PCI ALC...
Transcript of ADSL PCI ALC Modem User’s Manualweb.tiscali.it/adslbox002/mediacom/Pci/Userguide.pdfADSL PCI ALC...
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Chapter 1 Introduction….………………………...4 1.1 Introduction.…………...………………………….……4. 1.2 Specifications…………….…………………………………...5 Chapter 2 Hardware Installation ….…….……….6
Chapter 3 Driver Installation ……………………..7 3.1. MS Windows 98………………………………………7
3.1.1 Fixed IP (RFC1483)…………………………………………..7 3.1.1.1 Installing Driver……………………………………………………….7 3.1.1.2 Setting IP, Subnet Mask, Gateway, DNS…………………………….12
3.1.2 PPPoE………………………………………………………..16 3.1.2.1 Installing Driver………………………………………….…………16 3.1.2.2 Connect and Disconnect……………………………………………21
3.1.2.2.1 Connect…………………………………………………………………………21 3.1.2.2.2 Disconnect…………………………………………………………...…………..22
3.1.3 PPPoA…………………………………………………...……23 3.1.3.1 Installing Driver……………………………………………………..23 3.1.3.2 Connect and Disconnect………………………………...…………..28
3.1.3.2.1 Connect……………………………………………………………………….….28 3.1.3.2.2 Disconnect……………………………………………………………………….29
3.2. MS Windows ME……………………………….………30 3.2.1 Fixed IP (RFC1483)…………………………………………..30
3.2.1.1 Installing Driver…………………………………………………….30 3.2.1.2 Setting IP, Subnet Mask, Gateway, DNS…………………………….34
3.2.2 PPPoE……………………………………………………..….38 3.2.2.1 Installing Driver……………………………………………………..38 3.2.2.2 Connect and Disconnect…………………………………………….42
3.2.2.2.1 Connect………………………………………………………………….……….42 3.2.2.2.2 Disconnect…………………………………………………...…………………..43
3.2.3 PPPoA……………………………………………………....44 3.2.3.1 Installing Driver………………………………………………….....44 3.2.3.2 Connect and Disconnect…………………………………………….48
3.2.3.2.1 Connect…….……………………………………………………………………..48 3.2.3.2.2 Disconnect………………………………………………………………………..49
3.3. MS Windows 2000………………………..…………….50 3.3.1 Fixed IP (RFC1483)……………………………………..……50
3.3.1.1 Installing Driver……………………………………………...……..50 3.3.1.2 Setting IP, Subnet Mask, Gateway, DNS……………………………55
3 .3 .2 PPPoE………………………………………………58
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3.3.2.1 Installing Driver…………………………………………………….58 3.3.2.2 Connect and Disconnect………………………………………...…..63
3.3.2.2.1 Connect…………………………………………………………………………63 3.3.2.2.2 Disconnect………………………………………………………...……………..64
3.3.3 PPPoA…………………………………………...………….65 3.3.3.1 Installing Driver…………………………………...………..………65 3.3.3.2 Connect and Disconnect……………………………….……………70
3.3.3.2.1 Connect…………………………………………………………………………..70 3.3.3.2.2 Disconnect……………….……………………………………………………..71
3.4. MS Windows XP………………………………………..72 3.4.1 Fixed IP (RFC1483)………………………………………….72
3.4.1.1 Installing Driver……………………………………………………72 3.4.1.2 Setting IP, Subnet Mask, Gateway, DNS……………………………76
3.4.2 PPPoE……….…………………………………………….78 3.4.2.1 Installing Driver……………………………………………….……78 3.4.2.2 Connect and Disconnect…………………………………………….82
3.4.2.2.1 Connect……………………………………………………….………………….82 3.4.2.2.2 Disconnect………………………………………………………………….……83
3.4.3 PPPoA………………………………………………….……..84 3.4.3.1 Installing Driver………………………………………….…………84 3.4.3.2 Connect and Disconnect…………………………….………………88
3.4.3.2.1 Connect………………………………………….……………………………….88 3.4.3.2.2 Disconnect……………………………………………………………………….89
Chapter 4 Driver Uninstallation………….…..90 4.1. MS Windows 98…………………………….………….90 4.2. MS Windows ME……………………...………………..91 4.3. MS Windows 2000…………………………………….92 4.4. MS Windows XP……………………………………….93 Chapter 5 Diagnostic…………………….………94 5.1. MS Windows 98……………………………………..….94 5.2. MS Windows ME………………………………….……95 5.3. MS Windows 2000…………………………….………..96 5.4. MS Windows XP…………………………..……………97 Chapter 6 Troubleshooting…………………..…98
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Chapter 1 Introduction 1.1 Product Overview ADSL (asymmetric digital subscriber line) enables voice and high-speed data to be sent simultaneously
over the existing telephone line. This type of DSL is the most predominant in commercial use for
business and residential customers around the world. Good for general Internet access and for
applications where downstream speed is most important, such as video-on-demand.
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1.2 Specifications
Features & Specifications ANSI T1.413 lssue2 compliant ITU-T G.992.1 (G.dmt) and G.992.2 (G.lite) compliant Discrete multitone ( DMT ) modulation Full rate transmission at up to 8 Mbpa downstream and 640 kbps upstream G.lite version at up to 1.5 Mbps downstream data rates and up to 512 kbps upstream Up to 18,000 feet in distance Support for Windows 98 and Win2000 Full ATM protocol stacks implementation over ADSL , including ATM TC layer , ATM layer with traffic shaping, AAL layer (AAL5 & SAR) , PPP over ATM and Classical IP over ATM ( RFC 1483 & RFC1577 ) for Windows 98/2000 Central office DSLAM interoperability ensured Peripheral Component lnterconnect (PCI 2.2 compliant) Splitterless operation support
System Requirements
IBM PC/AT or its compatibles CPU speed : Pentium 450MHz Memory : 64Mbyte or above
Operating Temperature
0 ~ 40℃℃℃℃
Package Contents PCI ADSL Modem
Installation Guide
Software CD-ROM
7ft phone cable (RJ-11 Jack)
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Chapter 2 Hardware Installation Installing ADSL PCI Modem
Plug one end of the ADSL cable to RJ-11 jack on the back of ADSL PCI Modem and the other end
to LINE jack on the Wall Socket
Installing Diagram
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Chapter 3 Driver Installation 3.1. MS Windows 98
3.1.1 Fixed IP (RFC1483) 3.1.1.1 Installing Driver
1. Please insert the driver CD supplied when you see the message of PCI Ethernet Controller appear on the screen, and then click Next.
2. Select Search for the best driver for your device [Recommended] and click Next.
3. Select Specify a location and type in the path of CD-ROM drive (for example H:\Driver),
and click Next.
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4. Windows has found the driver for the ADSL Modem and click Next.
5. Insert the Windows 98 CD-ROM into your CD-ROM drive and click OK.
6. The installation has been done. Click Finish.
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7. Click Next.
8. Click Yes.
9. Click Next.
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10. Select RFC1483 and type in the VPI and VCI (depending on ISP request), and click Next.
11. Select LLC or VCMUX / NULL (depending on ISP request) and click Next.
12. Select Bridged or Routed (depending on ISP request) and click Next.
13. Insert the Windows 98 CD-ROM into your CD-ROM drive and click OK.
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14. Click Finish.
15. Select Yes, I want to restart my computer now and click OK.
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3.1.1.2 Setting IP, Subnet Mask, Gateway, DNS 1. Move your cursor in the following sequences: Start, Settings and Control Panel, and click
Control Panel. Then double-click on the Network.
2. Select the TCP/IP→→→→ADSL Modem (RFC1483Mode) and click Properties
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3. Select Specify an IP address, set IP Address, Subnet Mask and click Gateway.
4. Set New gateway and click Add.
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5. Click DNS Configuration.
6. Select Enable DNS and set Host, Domain, DNS Server Search Order, and click Add.
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7. Click OK.
8. Click OK.
9. Click Yes to restart computer.
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3.1.2 PPPoE 3.1.2.1 Installing Driver
1. Please insert the driver CD supplied when you see the message of PCI Ethernet Controller appear on the screen, and then click Next.
2. Select Search for the best driver for your device [Recommended] and click Next.
3. Select Specify a location and type in the path of CD-ROM drive (for example H:\Driver),
and click Next.
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4. Windows has found the driver for the ADSL Modem and click Next.
5. Insert the Windows 98 CD-ROM into your CD-ROM drive and click OK.
6. The installation has been done. Click Finish.
7. Click Next.
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8. Click Yes.
9. Click Next.
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10. Select PPPoE and type in the VPI and VCI (depending on ISP request), and click Next.
11. Select LLC or VCMUX / NULL (depending on ISP request) and click Next.
12. Insert the Windows 98 CD-ROM into your CD-ROM drive and click OK.
13. Click Finish.
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14. Select Yes, I want to restart my computer now and click OK.
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3.1.2.2 Connect and Disconnect 3.1.2.2.1 Connect 1. Double click the Shortcut to ADSL ISP icon on desktop screen.
2. Type in User name and Password, and then click Connect. The computer will connect to
ISP and you can enjoy Internet.
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3.1.2.2.2 Disconnect 1. Double click the Shortcut to ADSL ISP icon on desktop screen.
2. Click Disconnect to end connect.
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3.1.3 PPPoA 3.1.3.1 Installing Driver
1. Please insert the driver CD supplied when you see the message of PCI Ethernet Controller appear on the screen, and then click Next.
2. Select Search for the best driver for your device [Recommended] and Click Next.
3. Select Specify a location and type in the path of CD-ROM drive (for example H:\Driver),
and click Next.
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4. Windows has found the driver for the ADSL Modem and click Next.
5. Insert the Windows 98 CD-ROM into your CD-ROM drive and click OK.
6. The installation has been done. Click Finish.
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7. Click Next.
8. Click Yes.
9. Click Next.
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10. Select PPPoA and type in the VPI and VCI (depending on ISP request) and click Next.
11. Select LLC or VCMUX / NULL (depending on ISP request) and click Next.
12. Insert the Windows 98 CD-ROM into your CD-ROM drive and click OK.
13. Click Finish.
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14. Select Yes, I want to restart my computer now and click OK.
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3.1.3.2 Connect and Disconnect 3.1.3.2.1 Connect 1. Double click the Shortcut to ADSL ISP icon on desktop screen.
2. Type in User name and Password, and then click Connect. The computer will connect to
ISP and you can enjoy Internet.
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3.1.3.2.2 Disconnect 1. Double click the Shortcut to ADSL ISP icon on desktop screen.
2. Click Disconnect to end connect.
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3.2. MS Windows ME 3.2.1 Fixed IP (RFC1483)
3.2.1.1 Installing Driver 1. Please insert the driver CD supplied when you see the message of PCI Ethernet Controller
appear on the screen, select Specify the location of the driver (advanced), and then click Next.
2. Select Search for the best driver for your device [Recommended] and check Specify a
location, then type in the path of CD-ROM drive (for example H:\Driver) and click Next.
3. Windows has found the driver for the ADSL Modem and click Next.
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4. The installation has been done. Click Finish.
5. Click Yes to restart computer.
6. Click Next.
7. Click Yes.
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8. Click Next.
9. Select RFC1483 and type in the VPI and VCI (depending on ISP request) and click Next.
10. Select LLC or VCMUX / NULL (depending on ISP request) and click Next.
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11. Select Bridged or Routed (depending on ISP request) and click Next.
12. Click Finish.
13. Select Yes, I want to restart my computer now and click OK.
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3.2.1.2 Setting IP, Subnet Mask, Gateway, DNS 1. Move your cursor in the following sequences: Start, Settings, Control Panel, and click
Control Panel. Then double-click on the Network.
2. Select the TCP/IP→→→→ADSL Modem(RFC1483Mode) and click Properties.
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3. Select Specify an IP address, set IP Address, Subnet Mask, and click Gateway.
4. Set New gateway and click Add.
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5. Click DNS Configuration.
6. Select Enable DNS, set Host, Domain, DNS Server Search Order and click Add.
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7. Click OK.
8. Click OK.
9. Click Yes to restart computer.
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3.2.2 PPPoE 3.2.2.1 Installing Driver
1. Please insert the driver CD supplied when you see the message of PCI Ethernet Controller appear on the screen, select Specify the location of the driver (advanced), and then click Next.
2. Select Search for the best driver for your device [Recommended], check Specify a
location, then type in the path of CD-ROM drive (for example H:\Driver) and click Next.
3. Windows has found the driver for the ADSL Modem and click Next.
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4. The installation has been done. Click Finish.
5. Click Yes to restart computer.
6. Click Next.
7. Click Yes.
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8. Click Next.
9. Select PPPoE and type in the VPI and VCI (depending on ISP request) and click Next.
10. Select LLC or VCMUX / NULL (depending on ISP request) and click Next.
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11. Click Finish.
12. Select Yes , I want to restart my computer now and click OK.
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3.2.2.2 Connect and Disconnect 3.2.2.2.1 Connect 1. Double click the Shortcut to ADSL ISP icon on desktop screen.
2. Type in User name and Password and then click Connect. The computer will connect to
ISP and you can enjoy Internet.
![Page 43: ADSL PCI ALC Modem User’s Manualweb.tiscali.it/adslbox002/mediacom/Pci/Userguide.pdfADSL PCI ALC Modem User’s Manual 5 1.2 Specifications Features & Specifications z ANSI T1.413](https://reader033.fdocuments.in/reader033/viewer/2022060812/6090cd3a5d55ad5045452b38/html5/thumbnails/43.jpg)
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3.2.2.2.2 Disconnect 1. Double click the Shortcut to ADSL ISP icon on desktop screen.
2. Click Disconnect to end connect.
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3.2.3 PPPoA 3.2.3.1 Installing Driver
1. Please insert the driver CD supplied when you see the message of PCI Ethernet Controller appear on the screen, select Specify the location of the driver (advanced), and then click Next.
2. Select Search for the best driver for your device [Recommended], check Specify a
location, then type in the path of CD-ROM drive (for example H:\Driver), and click Next.
3. Windows has found the driver for the ADSL Modem and click Next.
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4. The installation has been done. Click Finish.
5. Click Yes to restart computer.
6. Click Next.
7. Click Yes.
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8. Click Next.
9. Select PPPoA and type in the VPI and VCI (depending on ISP request), and click Next.
10. Select LLC or VCMUX / NULL (depending on ISP request) and click Next.
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11. Click Finish.
12. Select Yes, I want to restart my computer now and click OK.
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3.2.3.2 Connect and Disconnect 3.2.3.2.1 Connect 1. Double click the Shortcut to ADSL ISP icon on desktop screen.
2. Type in User name and Password, and then click Connect. The computer will connect to
ISP and you can enjoy Internet.
![Page 49: ADSL PCI ALC Modem User’s Manualweb.tiscali.it/adslbox002/mediacom/Pci/Userguide.pdfADSL PCI ALC Modem User’s Manual 5 1.2 Specifications Features & Specifications z ANSI T1.413](https://reader033.fdocuments.in/reader033/viewer/2022060812/6090cd3a5d55ad5045452b38/html5/thumbnails/49.jpg)
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3.2.3.2.2 Disconnect 1. Double click the Shortcut to ADSL ISP icon on desktop screen.
2. Click Disconnect to end connect.
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3.3. MS Windows 2000 3.3.1 Fixed IP (RFC1483)
3.3.1.1 Installing Driver 1. Please insert the driver CD into CD-ROM drive and click Next.
2. Select Search for a suitable driver for my device [Recommended] and click Next.
3. Select Specify a location and click Next.
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4. Type in the path of CD-ROM drive (for example H:\Driver) and click OK.
5. Click Next.
6. Click Yes.
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7. Click Next.
8. Click Yes.
9. Click Next.
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10. Select RFC1483 and type in the VPI and VCI (depending on ISP request), and click Next.
11. Select LLC or VCMUX / NULL (depending on ISP request) and click Next.
12. Select Bridged or Routed (depending on ISP request) and click Next.
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13. Click Finish.
14. Select Yes, I want to restart my computer now and click OK.
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3.3.1.2 Setting IP, Subnet Mask, Gateway, DNS 1. Move your cursor in the following sequences: Start, Settings, Control Panel and click
Control Panel. Then double-click on the Network and Dial-up connections.
2. Double-click on the Local Area Connections.
3. Click Properties.
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4. Select the Internet Protocol (TCP/IP) and click Properties.
5. Select Use the following IP address, set IP address, Subnet mask, Default gateway,
Preferred DNS server and click OK.
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6. Click OK.
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3.3.2 PPPoE 3.3.2.1 Installing Driver
1. Please insert the driver CD into CD-ROM drive and click Next.
2. Select Search for a suitable driver for my device [Recommended] and click Next.
3. Select Specify a location and click Next.
![Page 59: ADSL PCI ALC Modem User’s Manualweb.tiscali.it/adslbox002/mediacom/Pci/Userguide.pdfADSL PCI ALC Modem User’s Manual 5 1.2 Specifications Features & Specifications z ANSI T1.413](https://reader033.fdocuments.in/reader033/viewer/2022060812/6090cd3a5d55ad5045452b38/html5/thumbnails/59.jpg)
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4. Type in the path of CD-ROM drive (for example H:\Driver) and click OK.
5. Click Next.
6. Click Yes.
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7. Click Next.
8. Click Yes.
9. Click Next.
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10. Select PPPoE and type in the VPI and VCI (depending on ISP request), and click Next.
11. Select LLC or VCMUX / NULL (depending on ISP request) and click Next.
12. Click Finish.
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13. Select Yes, I want to restart my computer now and click OK.
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3.3.2.2 Connect and Disconnect 3.3.2.2.1 Connect 1. Double click the Shortcut to ADSL ISP icon on desktop screen.
2. Type in User name and Password, and then click Dial. The computer will connect to ISP
and you can enjoy Internet.
![Page 64: ADSL PCI ALC Modem User’s Manualweb.tiscali.it/adslbox002/mediacom/Pci/Userguide.pdfADSL PCI ALC Modem User’s Manual 5 1.2 Specifications Features & Specifications z ANSI T1.413](https://reader033.fdocuments.in/reader033/viewer/2022060812/6090cd3a5d55ad5045452b38/html5/thumbnails/64.jpg)
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3.3.2.2.2 Disconnect 1. Double click the Shortcut to ADSL ISP icon on desktop screen.
2. Click Disconnect to end connect.
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3.3.3 PPPoA 3.3.3.1 Installing Driver
1. Please insert the driver CD into CD-ROM drive and click Next.
2. Select Search for a suitable driver for my device [Recommended] and click Next.
3. Select Specify a location and click Next.
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4. Type in the path of CD-ROM drive (for example H:\Driver) and click OK.
5. Click Next.
6. Click Yes.
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7. Click Next.
8. Click Yes.
9. Click Next.
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10. Select PPPoA and type in the VPI and VCI (depending on ISP request), and click Next.
11. Select LLC or VCMUX / NULL (depending on ISP request) and click Next.
12. Click Finish.
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13. Select Yes, I want to restart my computer now and click OK.
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3.3.3.2 Connect and Disconnect 3.3.3.2.1 Connect 1. Double click the Shortcut to ADSL ISP icon on desktop screen.
2. Type in User name and Password, and then click Dial. The computer will connect to ISP
and you can enjoy Internet.
![Page 71: ADSL PCI ALC Modem User’s Manualweb.tiscali.it/adslbox002/mediacom/Pci/Userguide.pdfADSL PCI ALC Modem User’s Manual 5 1.2 Specifications Features & Specifications z ANSI T1.413](https://reader033.fdocuments.in/reader033/viewer/2022060812/6090cd3a5d55ad5045452b38/html5/thumbnails/71.jpg)
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3.3.3.2.2 Disconnect 1. Double click the Shortcut to ADSL ISP icon on desktop screen.
2. Click Disconnect to end connect.
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3.4. MS Windows XP 3.4.1 Fixed IP (RFC1483)
3.4.1.1 Installing Driver 1. Please insert the driver CD into CD-ROM drive, select Install from a list or specific
location (Advanced), and then click Next.
2. Select Include this location in the search and type in the path of CD-ROM drive (for example H:\Driver), and then click Next.
3. Click Continue Anyway.
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4. Click Next.
5. Click Yes.
6. Click Next.
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7. Select RFC1483 and type in the VPI and VCI (depending on ISP request), and click Next.
8. Select LLC or VCMUX / NULL (depending on ISP request) and click Next.
9. Select Bridged or Routed (depending on ISP request) and click Next .
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10. Click Finish.
11. Select Yes, I want to restart my computer now and click OK.
12. Click Continue Anyway.
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3.4.1.2 Setting IP, Subnet Mask, Gateway, DNS 1. Move your cursor in the following sequences: Start, Settings, Control Panel and then click
Control Panel. Then double-click on the Network connections.
2. Double-click on the Local Area Connection.
3. Click Properties.
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4. Select the Internet Protocol (TCP/IP) and click Properties.
5. Select Use the following IP address, set IP address, Subnet mask, Default gateway,
Preferred DNS server, and click OK.
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3.4.2 PPPoE 3.4.2.1 Installing Driver
1. Please insert the driver CD into CD-ROM drive, select Install from a list or specific location (Advanced), and then click Next.
2. Select Include this location in the search and type in the path of CD-ROM drive (for example H:\Driver), and then click Next.
3. Click Continue Anyway.
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4. Click Next.
5. Click Yes.
6. Click Next.
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7. Select PPPoE and type in the VPI and VCI (depending on ISP request), and click Next.
8. Select LLC or VCMUX / NULL (depending on ISP request) and click Next.
9. Click Finish.
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10. Select Yes, I want to restart my computer now and click OK.
11. Click Continue Anyway.
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3.4.2.2 Connect and Disconnect 3.4.2.2.1 Connect 1. Double click the Shortcut to ADSL ISP icon on desktop screen.
2. Type in User name and Password, and then click Connect. The computer will connect to
ISP and you can enjoy Internet.
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3.4.2.2.2 Disconnect 1. Double click the Shortcut to ADSL ISP icon on desktop screen.
2. Click Disconnect to end connect.
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3.4.3 PPPoA 3.4.3.1 Installing Driver
1. Please insert the driver CD into CD-ROM drive, select Install from a list or specific location (Advanced), and then click Next.
2. Select Include this location in the search and type in the path of CD-ROM drive (for example H:\Driver), and then click Next.
3. Click Continue Anyway.
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4. Click Next.
5. Click Yes.
6. Click Next.
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7. Select PPPoA and type in the VPI and VCI (depending on ISP request), and click Next.
8. Select LLC or VCMUX / NULL (depending on ISP request) and click Next.
9. Click Finish.
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10. Select Yes, I want to restart my computer now and click OK.
11. Click Continue Anyway.
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3.4.3.2 Connect and Disconnect 3.4.3.2.1 Connect 1. Double click the Shortcut to ADSL ISP icon on desktop screen.
2. Type in User name and Password, and then click Connect. The computer will connect to
ISP and you can enjoy Internet.
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3.4.3.2.2 Disconnect 1. Double click the Shortcut to ADSL ISP icon on desktop screen.
2. Click Disconnect to end connect.
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Chapter 4 Driver Uninstallation 4.1. MS Windows 98
1. Move your cursor in the following sequences: Start, Programs, ADSL Modem Driver, and click Remove ADSL Modem Driver.
2. Click Yes.
3. Select Yes, I want to restart my computer now and click OK.
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4.2. MS Windows ME 1. Move your cursor in the following sequences: Start, Programs, ADSL Modem Driver,and
click Remove ADSL Modem Driver. 2. Click Yes.
3. Select Yes, I want to restart my computer now and click OK.
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4.3. MS Windows 2000 1. Move your cursor in the following sequences: Start, Programs , ADSL Modem Driver, and
click Remove ADSL Modem Driver. 2. Click Yes.
3. Select Yes, I want to restart my computer now and click OK.
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4.4. MS Windows XP 1. Move your cursor in the following sequences: Start, All Programs, ADSL Modem Driver,
and click Remove ADSL Modem Driver. 2. Click Yes.
3. Select Yes, I want to restart my computer now and click OK.
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Chapter 5 Diagnostic 5.1. MS Windows 98
1. Double click the DSL icon on the right of Taskbar.
2. Check Transmit and Receive speed. And check whether connection is OK or not. The blue
bar shows data are transferring.
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5.2. MS Windows ME 1. Double click the DSL icon on the right of Taskbar.
2. Check Transmit and Receive speed. And check whether connection is OK or not. The blue
bar shows data are transferring. .
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5.3. MS Windows 2000 1. Double click the DSL icon on the right of Taskbar.
2. Check Transmit and Receive speed. And check whether connection is OK or not. The blue
bar shows data are transferring.
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5.4. MS Windows XP 1. Double click the DSL icon on the right of Taskbar.
2. Check Transmit and Receive speed. And check whether connection is OK or not. The blue
bar shows data are transferring.
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Chapter 6 Troubleshooting
6.1. Software If your Internet connection is not working, the following hints may be helpful. After trying
these hints, if you still cannot make your connection work, it is recommended that you ask
your service provider for assistance. Run troubleshooting on the system.
Step 1. Is the system tray CSA icon green?
Step 2. If it is not, try a restart of your PC. This may clear the problem.
Step 3. If the CSA icon color does not show green after performing the steps above,
it is recommended to uninstall the software and re-install.
6.2. Hardware
If your Internet connection is not working, the following hints may be helpful. After trying
these hints, if you still cannot make your connection work, it is recommended that you ask
your service provider for assistance. Run troubleshooting on the system.
Step 1. Check the telephone line that connects to modem jack properly.