Name: Title: Program/Volunteer Coordinator

Department: Administration Date: Jul 29, 2008

Reports to: Executive Director Status: Part time (20 hours a week average)

General Summary:Maintain a stable work environment within the office and coordinate all program activities and volunteer related administration. This is a support staff position with a primary focus to allow for smooth day to day operations for staff and volunteers.

Essential Duties & Responsibilities:

• Provide exceptional customer service and support to all staff, volunteers, donors, and community stakeholders.

• Create and maintain an administrative system that supports the day to day operations of this non profit organization.

• Ensure timely communication in the form of letters, phone calls, memos, emails, and bulk mailing and bulk emailing with all stakeholders and staff

• Compile data and generate reports for any program related activities. (Contract tracking/grant reports)• Coordinate activities and set schedules for staff and programs in a master calendar• Draft letters, record meetings, and monitor program planning and performance• Submit proposed solutions to basic issues.• Answer phones, Prepare for meetings and serve as a greeter for any guests • Receive mail and distribute to proper persons• Run daily errands that support program health • Serve as an personal assistant to E.D. as needed.• Keep a current to do list for any extra tasks that need to be taken care of by self, other staff, or the

board.

Required Knowledge, Skills and Abilities

• Demonstrated skills in problem analysis, customer relations, organizational abilities, telephone etiquette, and in effective working relationships with other service/support groups.

• Experience in office set up, or non profit administration (paperwork, files, etc.)• Excellent verbal and written communication skills and the ability to make decisions independently.• Prefer one (1) year experience in a technical service-related field and a thorough knowledge of all

applicable MS applications (Windows 9x/NT/2000/ME/XP; MSWord, Excel and others).• Demonstrates the ability to solve common problems and to provide immediate solutions.• Some experience with social service or governmental reporting systems• Ability to recognize gaps in personal skill set or within the Organization and find ways to fill the gaps• Ability to create a system that meets the growing needs of the organization.• Must be comfortable in a faith based and multi-cultural environment• May need to be on the ground in the community (Central Projects)• Ability to adapt to technology advances (Office equipment fax, scanner, copier, printer, computer, software etc.)

Manager Signature DateDepartment Head DateHuman Resource Date

Lighthouse Inc.Program Coodinator/Volunteer Coordinator/Admin

The above is intended to describe the general content and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.