ACTIVATE YOUR GPS  Simple  tables  of  data  don’t  easily  convey  the  full  story.  

 Mapping  data  with  visualizations  can  significantly  enhance  comprehension  for  Business  and  IT  users  alike.  

2 |

Out of sight but not out of mind

 Some organizations deliver service in distributed locations, such as retail stores, banks and branches, hospitals and clinics, and mobile cell towers.

 In such cases, visualizing the data on a map can improve understanding of service variance and impact.

 Mapping volume of work requested to bubble size and quality of service to bubble color immediately highlights business need and risk.

If  operational  data  doesn’t  have  location,  create  mapping    from    StoreID    to  Latitude  /  Longitude  

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3 |

Map services to business priorities

 Collaborating with business partners to identify the most critical applications allows IT to prioritize based on business impact.

 Mapping the dependencies of key apps enables faster response and deeper analysis of incidents for problem Root Cause Analysis.

 Clearly in retail, the closer you are to customer transactions, the more impact on revenue can be felt.

 A heat map can quickly highlight gaps in service delivery by visualizing volume of incidents and requests as “area” combined with Mean Time to Resolve as “color”.

Service  Modeling  Tip:  Model  a  service  with  an  app,  a  server,  DB,  storage  &  network  

Web  site  

App  server  

DB

Service Desk

Support

SAP Sales

Retail Support Services

Mobile Device Support

Remember  -­‐  not  all  services  provide  equal  value  to  the  business  

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