Act solutions english profile
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Transcript of Act solutions english profile
Company Profile
Content
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Act Solutions:
About US.
Our Vision and Mission.
Why ACT?
Our Training Methodology.
Our Clients.
Our Consultancy Methodology.
Case Studies.
Training Courses.
Contact Us.
WHO WE ARE ?
We’ve been in the Business as Telecom Professionals working with multinational companies since 1999 and served as Consultants and Trainers for the past 7 years. We’ve decided on 2007 to establish our training & consultancy firm and named it ACT SOLUTIONS(ACT).
Who we are ? Our Story
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Our Believes Vision and Mission
Vision: ACT aims at Developing the Human Potentials in the MENA region, helping in advancing the organizations and individuals’ careers.
Mission: To positively influence business in the region by becoming more professional in carrying out their business through consultative training that’s based on real understanding of business models and working out a tailored solution and customized models that answers every customer’s unique needs.
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Our Competitive Advantage Representation of the three influencial factors :
Competitive advantage
12 Years of Experience in multinationals all over the
world.
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Competency Based Training
Analytical skills
Leadership .
Results Oriented .
Customer Focus .
Problem solving and decision making
A
L
R C
P
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Experiential learning : Do , Reflect , and Apply
Customer
Experience the activity and do it
Process , analyze the experience
Generalize to connect the experience to real- world examples
Apply what was learned to a similar situation
Share Reactions, observations publicly
Evaluate the results
Amend to fit
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Our Methodology
DO
Reflect Apply
Part of our tools
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Our References
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Courses’ Evaluation Last year average scores
“The participants' evaluation was extremely positive, with an overall average program rating of 4.8 out of 5.”
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We proposed a structured approach to develop the best Customer Services Strategy for Jawwal ; ensuring customer satisfaction and retention as well as operational effectiveness
Approach to customer service strategy
What is the best Customer Services Strategy for Jawwal
to ensure a successful results in 2010?
What are the key drivers and best in-class-practices for Customer Services?
What are the options of setting up efficient and effective Customer Services operations?
What is the best Customer Services Strategy for Jawwal?
Situation Analysis
Benchmarking Options Evaluation of options
Design of the
strategy Implementation
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Jawwal Questions
Consultancy Milestones
What T.SMART
has offered?
Internal Analysis
Gathered all required
information before and during the
consultancy
Benchmarking
Compared the current
business processes with the
international standards
Options
Provided several options and solutions to overcome the GAPS
Evaluate and select option
Evaluated all options and
solutions and picked up the
best to suit Jawwal
Detail the strategy
Provided a clear
guidelines and directions to Implement
Jawwal Strategy
Apply
Jawwal Team
Our consultancy Approach • Example:
SAMPLE
Case study : Retail boosting program
Background: This account was undertaking a strategic move of assessing capabilities and competencies of its retail team; both owned and franchise shops. Our team executed assessment centers for all levels ( Managers, supers and reps), and came out with 70 specific personalized reports as well as generic development areas .
Description of Actual Services Provided by ACT: • Developing competency matrix for each position.
•Assessment centers and CBIs. • Development plans. •Tailoring training programs to address the needs. •Executing the programs ( Mar 2011 – Oct 2011). •Operational plan.
Achievements: -Increase in postpaid sales. -Improve customer satisfaction. -Promotion of high calibers. - Maintain better communication level between management and staff. -Reframe managers and supers KPIs.
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In Jordan
Case study : Retail boosting program
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In Jordan
SAMPLE
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Background: In light of new entrant in the market, it was a must for our client to improve customer experience specially in customer care department. The core of this consultancy was to come up with specific customer focus strategy , operations gap analysis and detailed departmental action plans.
Description of Actual Services Provided by ACT: Pre consultancy interviews . Building the customer care strategy. Setting departmental objectives and KPIs. Gap analysis. Recommendations . Operational plan.
Achievements: - Improve customer experience. - Decreasing current SLAs. -Maintain better communication level between management and staff.
Case study : Customer Care Consultancy
Methodology
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Case study : Customer Care Consultancy
SAMPLE
Our Training Courses Management &
Soft Skills HR & Admin Marketing
Strategic Management
Change Management
First Timeleader
Leadership & Management
Team Building & Communication Skills
Problem Solving & Decision Making
Creative Thinking
Customer Service
& Call center
Sales
Amaze your customers
Up-selling and cross selling
Agents Level
Call center & VAM Management
Customer Relationship Management
Workforce Management
Planning and budgeting
Competency based HR
Strategic Human resource management
Competency based Interviews
Facilities Management Level 1
Marketing Fundamentals
Customer Churn Management
Customer Value Management
Pricing Strategies
Corporate Selling Skills
Advanced selling skills
Retail selling skills
Sales Rep. Level
Retail Management
Customer Experience Management
Customer Focus
Distribution Strategies
Corporate Social Responsibility
Budgeting
Facilities Management Level 2
Facilities Management Level 3
15 2013 Training Catalog www.tsmart-consulting.com
Business Specialties
Customer Service
Emotional Intteligence
Sales Fundamentals Accounting Course
Brad Management Workshop
Events Management Course
Communication Strategies
Creative Problem Solving
Critical Thinking
Project Management
Time Management
Contact Details Mr. Ahmed Hanafi M:+20 1227177716 Tel: +202 25 16 83 35 Email:[email protected]
www.actsolutions-int.com
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