Monday: Breakout Session 1Workshop C

ACHIEVING OUR MISSION: WHAT’S HAPPENING ON THE FEDERAL FRONT

Washington, DC is buried under snow, but that doesn’t mean that OCSE has not been busy every dayhelping child support professionals across the country and improving the lives of children. Come to thissession to learn what’s new on the federal front, especially in the area of automation. The panel willdiscuss electronic medical support, automatic address verification, cell phone company data matching,insurance company matching, providing FPLS information in new ways, and much more.

Presenters: Scott HaleManagerOCSE Federal Collections and Enforcement ProgramsWashington, DC

Betty LaCrossFPLS State Technical Support LiaisonNorthrup GrummanChantilly, VA

Moderator: Debbie EdwardsProgram ManagerNorthrup GrummanChantilly, VA

Time: 1:00 p.m. - 2:15 p.m.Location: Regency 3

ERICSA 47th Annual Training Conference & Exposition Lexington, Kentucky ‘10

My Notes....

1

Achieving Our Mission: What’s Happening on the

Federal Front

OCSE

Division of Federal Systems

2

Division of Federal Systems (DFS)

Federal Parent Locator Service Federal Case Registry

National Directory of New Hires

Multistate Financial Institution Data Match

Insurance Match

External Locates

Federal Tax Refund and Administrative Offset

Passport Denial

QUICK

CSENet

State Services Portal

3

DFS Vision

Improve our systems so that states can take advantage of the information in them, and the location and enforcement tools provided, using fewer resources of their own

Improve access to our data and locate and enforcement tools

Find new ways to look at how we accomplish our goals

Provide an easy and secure way for state child support agencies and our other partners to access and update key information in our systems

4

Presenters

Scott Hale

State Services Portal, Federal Offset and Passport Denial

New income sources

Betty LaCross

Found money

New and improved locate tools

Bill Stuart

e-IWO

5

New and Improved

Federal Offset and Passport Denial Web Applications

6

Background

Current screens developed in the late 90’s

Must connect to SSA mainframe to access screens A user must have a unique ID and approval from SSA

―All or nothing‖ access Users can query cases, address and pre-offset notice

information All users can add, update & delete case information

All users can add and delete cases for passport denial

All users have access to tax information – no filters

7

Why Change?

Web-based application Improve presentation of data

Improve screen navigation

Achieve 508 compliance

Eliminate SSA Form 120/pre-approval process

States determine users and roles Multiple roles allow for broader user access

Integrates with State Services Portal Proxy server set-up

OCSE will authenticate

Provides a single secure point of entry to OCSE applications

8

My Eyes!! Current ―Old‖ Screen

999-00-9999

9

STATE SERVICES PORTAL HOME PAGE

10

CASE QUERY SELECTION

11

CASE QUERY

12

CASE DETAIL SELECTION

13

CASE DETAIL QUERY

14

TRANSACTION UPDATE SELECTION

15

UPDATE TRANSACTION

16

PASSPORT DENIAL

17

Looking Ahead

Web applications scheduled for release in December 2010

More information will be provided during future release specifications and monthly offset calls

18

What Else is New?

Two new income sources through Administrative Offset

USDA Farm Subsidy payments

USPS vendor payments

Offset collections reported weekly to states

Money gets to families faster

More accurate arrears synchronization

19

Location, Location, Location

20

Found money!

OCSE working with states to identify class action suits against federal and state agencies Alaska

Illinois University

Alabama employment tax

OCSE working with Office of Personnel Management (OPM) to identify federal buyouts and early retirement incentives

21

Alaska Match

Class action law suit

Overpaid commercial fishing license fees

Affects over 4,000 people

FCR found 74 matches

Expect approximately $300K in collections

22

USPS—Early Retirement Incentive

USPS offered eligible employees a $15k incentive to retire $10k distributed in 2009 Remaining $5k will be distributed September, 2010

USPS provided OCSE with list of individuals who will receive the $5k in September OCSE compared the individuals provided by USPS with

information on the debtor file 96 matches identified in 23 states

OCSE contacting states with matches to provide information

States may take action to intercept the lump sum payment

23

Thrift Savings Plan (TSP)

TSP is a retirement savings plan for civilians who are employed by the United States Government and members of the uniformed services

TSP will match individuals on the Debtor File with TSP accounts and send matches to OCSE

OCSE will send matches to states via the FCR in the same record used for MSFIDM

24

Thrift Savings Plan (TSP)

States will take the appropriate action to freeze/seize the funds in the delinquent obligor’s account

OCSE will coordinate a conference call with states and TSP to review and discuss the freeze/seize process

25

NCOA

USPS match with special state file

Not a locate source, address correction

Returns address changes and date (48 mo)

Formats address for postal discount

Data considered verified

States should send records every 90 days

No additional charge

26

Cell Phone

Standardized process

Use State Services Portal (SSP)

ATT and possibly Verizon Wireless

New state submitted file type

State must contact the cell phone company, provide authority, and blanket subpoena

―Guide to Working with Cell Phone Companies‖

27

Department of Defense

States need more information: pay, bonuses, allowances

Identify each state’s required data elements

Caseworkers access screen and request locate (if W-4 or QW DoD reported)

Data returned weekly via SSP

28

FPLS Print Programs

New process (3/10)

Reports already formatted

Requires separate Cyber-Fusion line

SVES Title II & Pending Claims, Title XVI, Prisoner

Defense Manpower Data Center (medical match)

Insurance Match

Monthly Death Master Match

Interstate Case Reconciliation

29

QUICK new transaction

Using participant’s SSN, QUICK returns all FCR Case IDs for that person

SSN must be in your state, no FVI

Will return FCR IV-D and non-IV-D data –name, case ID(s), date of birth and date of death

Use FCR Case ID to query other QUICK participating states’ case data

30

e-IWO

31

States electronically send IWOs

Employers electronically acknowledge IWO

Federal Employer Identification Number (FEIN) is key

Handles terminations, lump sum payments

Record level tracking

Child support reaches the family earlier

What is e-IWO?

32

e-IWO Portal

Facilitates transmission of e-IWOs Just one communication point Transforms the file to receiver’s format PDF’s offered with data file Handles payroll processors Secure transmissions—SFTP and PGP Record level tracking New implementation options

PDF/Spreadsheet for employers

33

States Using e-IWO

Arizona

California

Colorado

District of Columbia

Illinois

Indiana

Massachusetts

Michigan

Nebraska

New York

North Carolina

North Dakota

Ohio

Oklahoma

Oregon

Pennsylvania

Texas

Virginia

Washington

West Virginia

34

Some e-IWO Employers

35

Cost/Benefit: e-IWOStates in

Production May 2005 -

October 2009

Development Cost

(# Hrs x $150 x # States)

Collection Increase

(# e-IWOs x .47 x

$137.69)

Administrative Savings

(# e-IWOs

x $1)

Net

Increase

19 States in production (through 10/2009)

$1,140,000

Calculation

400 hours X $150.00 Per

Hour X

19 States

$9,612,144

Calculation

148,532 IWOs X.47 (Success Rate) X

$137.69 (One Time Collection Increase –First payment arrives 2 ½ weeks earlier than if the IWO was sent via paper.)

$148,532

Calculation

148,532 (e-IWOs issued) X $1.00

$8,620,676

Calculation

$9,612,144 +

$ 148,532

-

$ 1,140,000

36

e-IWO Benefits

Adding additional employers (for states) or states (for employers) is straightforward

Increases collections

Saves time, money, resources

Ensures uniform IWO data from all states

Increases accuracy and reliability of data

Acknowledgement provides timely feedback

37

Resources

Software Interface Specification Document (SIS) http://www.acf.hhs.gov/programs/cse/newhire/employer/publication/eiwo/sis/eiwo_sis_qc.htm

e-IWO Workgroup

31 states and 50+ employers - monthly calls

e-IWO Workplace

Meeting meetings, business rules, etc.

Contact Bill Stuart to register and access the Workplace