Creating a culture of accountability breakout workshop presentation
Accountability in a Safety Culture - Texas PRIMA
Transcript of Accountability in a Safety Culture - Texas PRIMA
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Accountability in a
Safety Culture
Berry Bairrington, OHST
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OUTLINE • Who is responsible for safety at your
organization?
• Safety Culture: Are your leaders
engaged?
• Principals for leaders to foster safety
accountability.
• Accountability: Is it a part of your
safety program?
• Key Elements of a Safety Certification
Program.
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SAFETY:
Who’s
Responsible?
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Owners & Employers
• Owners and Employers are ultimately
responsible for employee safety.
• They must set the stage and provide the
resources for company safety.
• Hazards should be identified, Training
performed and documented and PPE
made available.
• Unsafe conditions must be follow up on
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Owners & Employers • An accountability system must be in place
and communicated to ensure expectations
are KNOWN.
• Performance monitored to ensure
employees are adhering to the rules.
• Owners and Employers must gain the trust
of employees by showing them that you
“walk the talk” and “lead by example”.
• The respect and control of employees is
lost if you don’t back your program with
actions.
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Employees
• Employees must follow
– company/organization policies
– procedures
– safety rules
– safe work practices
– P.P.E. requirements
• They must understand that these are in
place to protect them and prevent injuries.
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in short…..employees must Follow all company safety policies and
procedures
Focus on their job
Continuously monitor work area
Notify their supervisor about hazardous work
conditions or unsafe workers
Maintain a clean work environment
Be part of the team and the solution, NOT
part of the problem
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So, who’s responsible?
BOTH ARE
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SUMMARY
• BOTH employer and employee are
responsible for safety.
• It’s a TEAM effort and effects everyone
from the owners of the company to the
most recent new hire.
• It’s in everyone’s best interest to actively
participate in your safety program.
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WHAT IS SAFETY CULTURE?
HOW IS THE CULTURE AT
YOUR ORGANIZATION?
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Safety culture refers to the ways that safety
issues are addressed in a workplace.
It often reflects "the attitudes, beliefs,
perceptions and values that employees
share in relation to safety."
Safety culture is employees NOT taking
risks when leadership is absent
SAFETY CULTURE
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In other words, “it’s the way we
do safety around here."
SAFETY CULTURE
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“The safety work of today affects every
relationship that we have. It enters into
the home, into our social life, into our
business life and into every economic
situation that we have”
Robert W. Campbell 1914
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Safety Culture + Leaders
Culture is primarily influenced by leaders.
Two safety priorities that distinguish
between an effective leader and a mediocre
leader are:
1. Listening to your employees, and
2. Spending time monitoring safety
performance out with your employees
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Safety Culture + Leaders
• Leaders cannot effectively monitor their
workplace and listen to their employees
from their office.
• Where do you and your leaders
“lead” from?
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Principals to Foster Safety
Accountability
Context
• Help people understand their role
• Create a safe working environment
• Promote safe work practices
• Help employees understand how working
safe benefits them
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Direction
• Help employees develop objectives that tie
to the safety goals of the organization
• Expectation to adhere to the rules,
procedures and participate in safety
programs
• Focus on the systems and activities that
drive safe outcomes rather than unsafe
behaviors
Principals to Foster Safety
Accountability
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Tracking
• Measure performance against objectives
• Use data collected to provide success and
give feedback
• Focus on facts and actual unsafe behavior
observations, rather than opinions shared
or reported which can be second or third
hand information.
Principals to Foster Safety
Accountability
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With these principals in place,
leaders can:
• Promote health & safety accountability,
• Tie discipline to safety goals, and
• Ensure that people understand their role in
achieving the highest safety outcomes.
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Take Ownership and Create a
Safe Workplace By:
• Holding yourself accountable first
• Know how safety really works
• Lead safety as if your own family
worked there
• Have a strategy – a game plan
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Safety Culture
IT’S WHAT WE DO
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Lead by Example
“You either lead by example,
or you don’t lead at all”
Kouzes & Posner - The Truth About Leadership
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ACCOUNTABILITY
and
CONSISTENCY
“I wasn’t raised on time out”
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Accountability / Consistency • Every successful Safety Program has a
component to address unsafe behavior.
• It must be communicated to everyone.
• Everyone must understand the
consequences that will follow for unsafe
behaviors.
• When unsafe behaviors are permitted
without consequence your program will
suffer and most importantly people get
hurt, property gets damaged and more.
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THINK ABOUT IT
• Would any program, policy, or goal be
effective without accountability?
• What if your Safety Program is in place,
you’ve identified the known hazards,
you’ve written JSA’s for all job tasks,
employees are trained, but there’s no
accountability or consequences for
unsafe actions.
• Would your program work?
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DISCIPLINE • Discipline is a critical component to all safety
programs.
• Used in the “right” way, it establishes an
organization’s commitment to safety by
enforcing the rules and procedures designed to
keep people safe.
• Used in the “wrong” way or at the wrong time, it
can undermine both safety and your culture.
• It should never be punitive by focusing on failure
rather than promoting success.
• It should be used to build accountability around
safety performance, never to blame.
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What About Supervisors
and Accountability? • Employee favoritism
• Protecting employees
• Failed to train on hazards of job task
• Poor or lack of documentation
• No follow up when informed of unsafe
equipment, tools, conditions, PPE, etc…
• Failure to report incidents after employees
have reported
• And more…..
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QUESTION
How many times
should you tell a child
to NOT go near the busy
street where the cars are
speeding by?
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ANSWER
ONCE
UNO
1 time
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ACCOUNTABILITY “so why do we care?”
• We aren’t guaranteed second chances
• The second time too close to the road could be tragic, not wearing a safety vest, not following Lockout/Tagout procedures, wearing the wrong gloves or other PPE, using the phone or being distracted while driving……
• Everyone deserves to go home safely to their families, their pets, to whatever they love whatever that may be
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SAFETY
CERTIFICATION
PROGRAM
“key elements for success”
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Safety Certification Program
How it started in Waco……..
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VISION & COMMITMENT
+ SELL IT / BELIEVE IN IT
+ TRAIN / ACCOUNTABILITY / CONSISTENCY
+ REDUCE YOUR RISKS
= SAFE EMPLOYEES, REDUCED CLAIMS,
BETTER PRODUCTIVITY,
IMPROVE MORALE, AND MORE!
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Safety Certification Program Key Elements:
• Training
• Assessment for certification
• Incentives / Recognition
(individual and departmental)
• Incident Reporting and Documentation
• Investigations
• Discipline Matrix (accountability)
• Safety Review Board (with Summary)
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IMPLEMENTING • Supervisor and upper management training
• Employee training (field & office)
• Prepare for questions and resistance to change
• In the beginning ours was viewed as 1-2-3 you’re fired / a big stick to “catch people”
• Must establish “trust” at all levels
• The ATTITUDE they see affects the entire program and the culture you’re trying to establish
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The Investigation
• A major element of any Safety Program
is the Investigation that follows all
incidents
• A thorough investigation should
determine if what happened was
“preventable or not preventable”
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Preventable or Not ?
• Was there something the employee
“did or failed to do” that caused the
incident.
• Incidents deemed to be preventable a
consequence (corrective measure) is
administered.
• Actions to follow must be outlined in a well
defined Discipline Matrix
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Discipline Matrix
• Your Discipline Matrix is your game plan…
your S.O.P.
• Call it what you want, but a well defined
and communicated Matrix is a WIN - WIN
for your program
• It WORKS
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Waco’s Discipline Matrix • Purpose: “to provide fair, firm and consistent
corrective measures for incidents deemed to be preventable”
• The corrective action taken is based on:
– Number of “preventable incidents” in the last 12-months, and
– The severity of the event (Minor, Moderate, Severe)
• Provides a consistent method to address unsafe behaviors without “blaming”.
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Definitions – Minor Incident: No lost time or restricted days
resulting from the incident.
– Moderate Incident: Employee had lost time or restricted days from the incident.
– Severe Incident: The disregard or failure to follow safe work practices or procedures, safety rules or City policy that could or did result in a life threatening injury to yourself, a co-worker and/or a citizen.
– Safety Probation: Period of time (in months) assigned after an incident that allows an employee to demonstrate they can safely perform their job without any safety violations. If a preventable safety incident occurs during this time period, the employee will be subject to a more stringent corrective action up to and including termination.
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Preventable
Incidents in last 12
months
Outcome Level Corrective Action
First Offense Injury with no restrictions or lost time from
essential functions of job, or “near miss”
without injury or damage but deemed as an
unsafe act which could have caused an
incident.
Minor Informal Counseling
First Offense Injury that results in restrictive activity and/or
lost time.
Moderate Written Warning
First Offense Injury resulting from the failure to follow safe
work practice, procedure, safety rule or city
policy that could or did result in a life
threatening injury to yourself, co-worker or a
citizen. (includes knowingly and/or
intentionally acting unsafe)
Severe Suspension without pay
1-3 days, 6-mo safety
probation and/or up to
possible discharge.
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Discipline Matrix
We have 3 Matrix in Waco:
• Injury
• Property Equipment Damage
• Backing
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One of two things happen
when you hold employees
accountable…….
Note: Your Matrix should be approved
by upper management, Legal and
Human Resources.
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Safety Review Board
• Reviews all incident reports monthly
• Notes both positive and negative points
to provide feedback and recommendations
to the department.
• Determines if the Supervisor followed the
Program
• A summary of the review goes to the
Department Director and their Assistant
City Manager
• Fulfills accountability at all levels
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Who Do You
Work For?
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What Do You
Love To Do?
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INCIDENTS EFFECT:
• Employees
• Your Family
• Co-workers
• Friends
• Your organization
• And on and on ……..
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SUMMARY • Be certain that employees are trained,
authorized and equipped for the job tasks they are expected to perform
• Knowledgeable of the task HAZARDS
• There are zero excuses for working unsafe
• Listen, communicate and follow up to ensure employee concerns are heard and respected
• Make TRUST a vital part of your program
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SO…….
• Get back to the basics
• You WIN with a firm Safety Program
– Training / Communicating
– Reporting Incidents
– Thorough Investigations
– Accountability
– Being Consistent
• It’s like “growing a garden”
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“we must lead by example”
"a safe workplace is the reflection of safe leadership“
Berry Bairrington
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THANK YOU!
Berry Bairrington, OHST
City of Waco
Risk Management
(254) 750-5732 work
(254) 640-5629 cell