The Impact of Accountability and Accountability Management ...
Creating a Culture of Accountability - America Outdoors · Culture of Accountability •...
Transcript of Creating a Culture of Accountability - America Outdoors · Culture of Accountability •...
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Creating a Culture of Accountability
Scott PapichPrincipal , Outside Intelligence LLC
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Learning Objectives• Agreement on Approach
• Metrics & Measurables
• Training & Coaching
• Creating the Culture
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Outside Intelligence LLC
Scott Papich Principal
Make better business decisions
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Leading Change
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Why Would You Need to Change Something?
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You Are Not Getting the Results You Expect
(ie: the CULTURE you want)
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Working “Culture” can be cultivated around various attributes:
Honesty Efficiency/Speed Flexibility Transparency/Openness
Innovation Premium Service
(etc.) Accountability
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1. To acknowledge what is expected, or what you aim to accomplish.
What is Accountability?
2. And then to take responsibility for getting it done; or else improving.
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Agreement on Approach• Assuming “buy in” is a mistake
• Dialog in a safe environment __(Ground Rules)
• One on one
• Human Nature (make it personal)
• Get “Enrollment” (at least verbal)
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Metrics for Assurance
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Training and Coaching• If the team is on board, but results are not measuring up — maybe you have a training issue
• The manager’s role is “Coach” (or Player-Coach) • And it’s OK to coach one-on-one in certain instances (many valuable players improve best with 1-on-1 help)
• Don’t forget your “Ground Rules”
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Culture of Accountability• “They’re adults, and they should know better” Not so true. Adults do what you incent, train & motivate them to do. Be explicit.
• CAUSE vs HOPE: Hope is wonderful, but it’s not a strategy. You MAKE change happen – you make the GROUND RULES clear if you want accountability.
• Follow up regularly Talk often with team members about their measurables; Respect their feedback; Remain positive; Coach them on fulfilling their potential. (Gentle, Relentless, 1-on-1, incremental progress)
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Scott Papich Outside Intelligence LLC
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