STRONGER TOGETHER

Accidental Library Supervisor

Deb Hoadley, Advisor

November 2014

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How did I get here?

What do I want to learn?

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Managing or Leading? (or both)

Managing: skills focused on things, processes and procedures; nuts and bolts; easy to teach & measure

Leading: focus on people, vision and development; future direction; difficult to measure; results in effective teambuilding

“You manage things; you lead people.” Admiral Grace Hopper

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Hard Skills vs. Soft Skills

Hard Skills: specific abilities & skills; learn at school. Writing, core skill set, analysis, design, budget

Soft Skills: subjective and hard to define; not learned in school. Communication, problem solving, negotiation, motivation

“Projects rarely fail – but people do.” -Richard Murch

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Balance

Getting results Building relationships

Library’s Mission, Vision & Goals

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Top Management Basics

1. Know yourself & your staff

2. Knowledge of jobs, skills and

expectations

3. Team building

4. Negotiation & conflict resolution

5. Change management

6. Communication

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Know Yourself & Your Staff

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Different Assessment Tools

• Values – looing at what is important to you

and how they align with your staff’s values

• Myers-Briggs Type Indicator (MBTI)

• Enneagram

• DISC – Styles for communication

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DISC

Task-

Oriented

People-

Oriented

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Knowledge of jobs, skills and

expectations

• Job descriptions

• Personnel policies

• Shared vision – managing up and down

• Customer service impact

• Performance evaluations

“Fair, firm, friendly – not familiar.” George Needham

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Teamwork & Collaboration

Tuckman’s Stages of Team Development:

Forming Storming Norming

Performing

Management

Soft SkillsExpert

Knowledge

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Conflict Management

Five Conflict Management Styles:

1. Collaborating

2. Competing

3. Avoiding

4. Harmonizing

5. Compromising

Sometimes there is a reason to use one style

over another, even if it is out of your comfort

zone

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Levels of conflict and when it

happensLevels:

1. Everyday stuff-resolved quickly

2. Uncomfortable – not out of control

3. Beyond normal skills

4. Formal processes – require mediation

5. Intractable – no going back

Why?

1. Anger or other emotion is present

2. Based on past behaviors and interactions

3. Cycle of feeling threatened, getting angry, reacts, repeat

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Change (it’s inevitable)

“Embrace change. It’s going to happen whether you like it or not.” -Odette Pollar

1. Understand why people are resistance and what is the level of resistance

2. Active listening

3. Acknowledge feelings

4. Peer influence

5. Next steps – clear path and expectations

6. Let it go – when to pick your battles

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Keys to Effective Communication

Do’s

• Talk with them

• Speak with respect

• Be clear about what

you want

• Use “and” not “but”

• Define benefits for

them

• Engage them

Barriers

• External distractions

• Internal distractions

• Rebuttal tendency

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Stress Management

Mindful breathing

Shift your perspective

Laughter & humor

Listen to music

Take charge of your schedule

Healthy eating

Exercise/Walking

Get up and shake

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Final Thoughts

• Get a mentor

• Ask questions

• Keep work/life balance

• Create positive environment – this does not mean you are everyone’s friend.

• Walk around – gain perspective

• Allow greater kindness & grace, without accepting bad behaviors

• Be generous with your time, not direction

• You are not alone

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Questions?

Contact information:

Dhoadley@masslibsystem.org

Resource guide:

www.guides.masslibsystem.org/supervisor