Accenture - MBA Careers July 2012

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Copyright 2011 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.

B-School Hiring

July 2012


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Contents

About Accenture

About Accenture Business ProcessOutsourcing

Industry Trends & Generations of BPO

Key Elements of a Career With Us


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Who We Are

USD 25.5 Billion

Our Revenue in 2011

150 cities across 49 countries

Our Client Spread

USD 800 Million

Our Investment in Training &

Development

More than 236,000

Our Employee count Globally.

CarbonDisclosureProjects Global500 CarbonDisclosure

Leadership Index

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Contents

About Accenture






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Business Process Outsourcing is one of

Accentures Growth Platforms

Comms &Media Tech FinancialServices Health &PublicService

Products Resources

Management Consulting

Business Process Outsourcing

Technology

We drive business process outcomes for our clients throughinsights, analytics and innovation.

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20Yearsexperience

in BPO

400+BPO clients

150Countriesserving client

operations

39Languagessupported

50+Deliverylocations

38,500BPOprofessionals

Accenture is a leader in BPO

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Recognized for our BPO capabilities

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Contents

About Accenture

About Accenture Business Process Outsourcing

About Accenture Business Process Outsourcing




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1st GenLate 1990s Pioneers

Geo Focus North America

Scope Mega Deals ($B)

TypicalDealLength

10

Industry &Offerings

FS Industry, HR and F&A

Deals Pioneer partnerships, lift &shift focus, lacking inprofitability

Platforms Providers look to acquireclients platforms to scale

ClientObjectives

Cost savings transferpeople and functions to

providers

2nd GenEarly 2000s Move to Offshore

Geo Focus North America & UK

Scope Process change focus

TypicalDealLength

7

Industry &Offerings

More industries, addingHR, F&A, Procurement

Deals Structured deals, focus onoffshoring

Platforms Providers revert tospecific platforms

ClientObjectives

Cost savings processstability and global

delivery

3rd GenMid-2000s Opex is King

Geo Focus North America & Europe

Scope Global delivery across all

functions

TypicalDealLength

5

Industry &Offerings

All industries, all backoffice, pilots in mid-office

Deals Dominated by bus. Case& provider profitability

Platforms Mostly clients ownplatforms

ClientObjectives

Cost savings, processexcellence & global

delivery

4th GenToday Insight

Geo Focus Increasingly Global

Scope Anything possible, pilot

and build incrementally

TypicalDealLength

5

Industry &Offerings

Industry-specific, all backoffice, moving to mid &front office

Deals Delivered $ benefits toclient and provider

Platforms Providers building outmore platforms

ClientObjectives

Cost savings, processexcellence, industrydepth, analytical insight &

innovation

5th GenFuture On-Demand

Geo Focus Fully Global

Scope From full scope to

specialized processslivers

TypicalDealLength

Multi-year, but flexibilitydue to technology

Industry &Offerings

Fabricof the Industryopportunities

Deals Instant cost reduction, riskmitigation

Platforms SaaS on private and laterpublic clouds

ClientObjectives

Flexibility, industry depth,analytical insight,standardisation tech &

innovation

Evolution of BPOour perspective

Late1990s

Early2000s

Mid2000s

Today

Future

1st GenPioneers

2nd GenMove toOffshore

3rd GenOpex is

King

4th GenInsight

5th GenOn-

Demand

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Accelerating Growth in BPO

Business Outcomes

OperationalExcellence

Analytics

We have a leading reputation in the BPO market and we are acceleratingour growth by delivering business outcomes to our clients.

Scale

IndustryProcessKnowledge

Technology

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Contents

About Accenture






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What are we looking for?

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SOFTWARE ASSET MANAGEMENT: SPECIALIST

Job SummaryThe TeleSAM Specialist is responsible for work activityrelated to the SAM license reviews. This role will interactdirectly with the clients global small and medium-sizedcustomers and will be responsible for value-added SAMlicense reviews. The TeleSAM Specialist will ensure thelicense review activities drive the business objectives byreducing the number of under-licensed customers andmaximizing license revenue, as well as best representing

the client as a trusted partner to their SMB customers. Thereviews are focused on ensuring that the customers arecomplying with the companys licensing agreements andproviding guidance on software asset management.

QualificationsMasters DegreeWorking knowledge of IT and software

Key Responsibilities:

Influence customers via phone/email to participate inSAM license review Analyze and refine Parent Child relationships of

targeted customers Utilize the clients licensing knowledge to answer

questions related to filling out the DS Summary anddiscrepancies in LOP (License Ownership Positions).

Coordinate with internal licensing group to answerquestions and prepare LOP.

Follow up with customers to ensure they have filled thegap in license positions

Capture accurate, detailed notes of discussions andarrangements and send follow up information asrequested/required

Data entry in the companys database with customerinformation

Meet individual productivity / sales targets Be proactive and innovative with ideas to continuously

improve collection-related processes, services anddeliverables to the client

Escalate issues in accordance with escalation policy;collect, progress and escalate high quality dispute

information as required Support Process Improvement efforts and contribute toa culture of early problem identification, timelyresolution

Collect information for use in root cause analytics formissed operational metrics, elongated cycle times andproductivity degradation

Contribute to direct planning, control, monitoring andreporting of significant program events that impactdelivery milestones

Provide project status reports detailing key

accomplishments, risks/issues and mitigating actionplans Assist in the preparation of management reports in line

with clients and Accentures requirements; providecollections statistics and reports

Ensure self and team mates up-skill business and/orfunctional/technical knowledge


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Compensation & Benefits

*The above figure does not include Gratuity. Gratuity to be paid as per applicable laws

Compensation:Ranges from 5.5L 7L*(Inclusive of Variable Pay)

Benefits:

EmployeeShare

PurchasePlan

MedicalInsurance,Gratuity &AccidentInsurance

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It is critical to understand expectations to build acareer that will be rewarding

If you are looking for:

Variety

Developing deep, specializedskills

Challenging & InterestingProjects

Creative, collaborative, crosscultural teams

Diverse colleagues andclients

We are looking for:

Outstanding & consistent

academic performance

Superior problem solving &

and program management

skills

Effective communicators

Team players

Flexible to travel

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Growing at Accenture

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Develop as a businessleader through mentoringrelationships and continuouslearning

Work with exceptional people

from diverse backgroundsin an inclusive environment

Use your energy, enthusiasmand passion to make a

difference in communitiesaround the world

Achieve balance in your workand life

Accenture - MBA Careers July 2012

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