Accelerate CItizen Engagement @ the Speed of Now
18
-
Upload
dux-raymond-sy-pmp -
Category
Technology
-
view
91 -
download
3
Transcript of Accelerate CItizen Engagement @ the Speed of Now
New challenges faced by government today
Cyber SecurityCitizens Compliance
Cross sector
collaboration
ResiliencyTransparencyDemographic
shifts
Situational
awareness
Internet of
Things
Embrace social
2.3Bactive social media users
worldwide2
Support mobility
7.3Bworldwide mobile
subscriptions1
Ensure security
169Mpersonal records exposed in
2015 (US)3
Control costs
62%of leaders list budget as a
top barrier to technology
adoption (US)4
GOVERNMENT
APP
1Ericsson Mobility Report, Feb 20162We Are Social: 2016 Digital Yearbook, Jan 20163ITRC Data Breach Reports – 2015 Year-End Totals, Dec 20154National Academy of Public Administration & ICF International: Federal Leaders Digital Insight Study, Feb 2016
Government must be responsive
Are we making it easier for citizens to
engage with our agency and services?
Are we inviting new citizens to participate
in government?
How effective are our campaigns
at informing and engaging citizens?
Are we retaining engaged citizens for life?
How do we enable the redefinition of
citizenship?
Requests Mgmt. Employee Performance Service Patterns
SLAs OutagesForecast
Thanks for fixing
our street light!
Crime
Keep citizens informed and engaged• Send case status notification to track progress and completion
• Increase transparency to drive accountability and ensure delivery of quality service
• Connect with citizens via social media to track sentiment
Equip management with real-time insight• Create dashboards and reports to inform decision-making
• Identify patterns from internal and external data to predict citizen and infrastructure needs
• Monitor individual and team performance to determine resource allocation
Empower citizens to easily report incidents• Build interactive mobile apps to enable anytime,
anywhere reporting
• Leverage built-in location services and user data to gain context
• Route notification to appropriate department
Receive automatic service alerts from public assets • Install sensors and connect infrastructure to gain
visibility into system management
• Predict and proactively prevent outages with advanced analysis
Accelerate case response times and issue resolution• Optimize employee productivity with step-by-step
workflows and route planning
• Assign field agents based on proximity and expertise using intelligent case routing
1 2 3
4 5
Service
Request
Status
Service
Request
Status
COMPLETE
COMPLETE
SERVICE
ALERT
REPORT
OUTAGE
Available Technicians
Service
Request
Submitted
Government Service Center
Outages By Region
Thanks
for fixing
our street
light!
SERVICE REQUESTS
Work Order 01: LEVEL 1
Work Order 07: LEVEL 2
Work Order 03: LEVEL 3
Parts PlanRoute PlanWorkflow
➢ Predictive
Maintenance
➢ Repair Log
Severity
Let’s say you want to report graffiti
A case will be created and assigned
Citizens can report an issue
Tracking field services work orders
Tracking field services work orders
Reviewing daily activities
Utilizing Field Service mobile app
Real-time reporting
Predictive analytics with machine learning
©AvePoint, Inc. All rights reserved. Confidential and proprietary information of AvePoint, Inc.
http://citizenservices.org
Let’s Connect
