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PARTICIPATION IN DECISION MAKING AND COMMUNICATION

SATISFACTION AS DETERMINANTS OF ORGANISATIONAL COMMITMENT

AMONG BANK EMPLOYEES

MATRIC NO:

BEING A PROJECT SUBMITTED TO THE DEPARTMENT OF PSYCHOLOGY,

FACULTY OF THE SOCIAL SCIENCES IN PARTIAL FULFILMENT OF THE

REQUIREMENT FOR MASTERS IN MANAGERIAL PSYCHOLOGY (MMP)

UNIVERSITY OF IBADAN, IBADAN, NIGERIA.

DECEMBER, 2012

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DEDICATION

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CERTIFICATION

This is to certify that this project was carried out by in the Department of

Psychology, Faculty of the Social Sciences, University of Ibadan, Ibadan Nigeria.

... .

Supervisor Date

Dr. D.E. OKURAME

..

Head of Department Date

Prof. Helen. O. Osinowo

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ACKNOWLEDGEMENTS

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TABLE OF CONTENTS

Page

Title i

Dedication ii

Certification iii

Acknowledgement iv

Table of Contents v

List of Tables vi

Abstract vii

CHAPTER ONE: Introduction

1.1 Background Introduction 1

1.2 Statement of Problem 6

1.3 Purpose of Study 8

1.4 Relevance of Study 8

CHAPTER TWO:Theoretical Framework and Review of Related Studies

2.1 Theoretical Framework 10

2.1.1 Expectancy Theory 10

2.1.2 Equity Theory 12

2.1.3 Models of decision Making 15

2.1.4 A Perceptual Process of Communication 16

2.2 Review of Related Studies 18

2.3 Hypotheses 28

2.4 Operational Definition of Terms 28

CHAPTER THREE: Methodology

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3.1 Design 30

3.2 Setting 30

3.3 Sampling Technique 30

3.4 Participants 31

3.5 Instrument 31

3.6 Psychometric Properties of Scales 32

3.7 Procedure 33

3.8 Method of Analysis 34

CHAPTER FOUR: Results 35-37

CHAPTER FIVE: Discussion, Conclusion and Recommendations

5.1 Discussion 38

5.2 Conclusion 39

5.3 Implications and Recommendations 40

5.4 Limitations of Study and Suggestions for Further Research 40

REFERENCES 42

APPENDIX 46

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LIST OF TABLES

Page

Table 4.1: T-test Showing Influence of PDM on Work Commitment 35

Table 4.2: T-test Showing Influence of Communication

Satisfaction on Work Commitment 36

Table 4.3: T-test Showing Influence of Sex on Work Commitment 36

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ABSTRACT

Perhaps, lack of commitment on the part of bank employees is behind much of the

behaviour blamed for high costs and poor services rendered by most of them. Many banking

organizations are facing challenges regarding Organisational commitment among their

employees. This study investigated participation in decision making and communication

satisfaction as determinants of Organisational commitment among employees of Eco bank

Plc in Lagos state.

The study adopted the ex-post facto design. A total number of 120 bank employees

were purposively sampled from bank branches in Ibadan. A questionnaire consisting of

participation in decision making scale adapted from Vroom (1960), Communication

Satisfaction scale adapted from Goldhaber, Yates, Porter and Lesniak (1978) and

Organisational commitment developed Meyer and Allen (1991) were administered to the

bank employees in the study along with demographic information. Three hypotheses were

tested using t-test for independent samples.

Results showed that participation in decision making significantly influence

Organisational commitment among bank employees (t = -2.09; df = 118; P. 05). The results finally showed sex difference (t=-2.11; df=118; P

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