ABOUT US INCREASE REVENUE AND CUSTOMER VALUE WITH … · INCREASE REVENUE AND CUSTOMER VALUE WITH...

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SECRET SAUCEPRE-SALES

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INCREASE REVENUE AND CUSTOMER VALUE WITH PASSPORT GLOBAL SERVICES

Next time you sell our vendors’ technology solutions, don’t forget to ask:‘DO YOU WANT FRIES WITH THAT?’

OUR SERVICES

Exclusive NetworksAlresford House, Mill Lane, Alton, Hampshire, GU34 2QJ

Tel: +44 (0)845 521 7217 | Fax: +44 (0)1420 544 799Email: [email protected]

www.exclusivelypassport.com

mailto:[email protected]

http://www.exclusivelypassport.com

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CONTENTSOur Services Page 3

About Us Page 4

Our Secret Sauce Page 5

Pre-Sales and Professional Services Page 6

Professional Services Page 8

Technical Support Page 9

Certified Training Page 11

WHY Passport Global Services? Page 13

Contact Us Page 14

Tel: +44 (0)845 521 7217 Email: [email protected] www.exclusivelypassport.com

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OUR SERVICES

Are you an IT reseller with ambitious plans for growth?

We’ll help you boost your revenues and the lifetime value of your customer base.

Exclusive Networks’ range of professional and technical services takes things to the next level. The Passport Global Services portfolio equips our reseller partners to grow their business and become more profitable and relevant in today’s fast changing IT market.

Our Menu of Services includes:

• Pre-Sales

• Professional Services

• Support

• Training

Tel: +44 (0)845 521 7217 Email: [email protected] www.exclusivelypassport.com

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ABOUT US

Our Pre-Sales and Professional Services help you generate more customers and scale your business. We can support you to increase the value-add with your end user at every stage of the customer lifecycle and get you selling more products to both new and existing customers.

In addition, our outstanding Training and Technical Support will ensure that you stand out from the crowd, increase customer retention and enjoy stronger, longer-lasting client relationships.

And we’ve made all our services extremely cost-effective and easy to acquire.


No other distributor has made this level of investment.

So next time you sell our vendors’ technology solutions, don’t forget to ask: ‘Do you want fries with that?’

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Tel: +44 (0)845 521 7217 Email: [email protected]



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OUR SECRET SAUCE

In 2017

We enjoy an average customer satisfaction rating of 9.6 out of 10

9.6/10

We have a team of 25 highly certified

engineers

25

Working with864 resellers

864

We support over 100,000 devices for

over 1,300 customers

108,000

We resolve 87% of Palo Alto Networks

support cases directly

87%

We hold Elite Authorised Support Centre

status for Palo Alto Networks

We run at a 3% pass back

rate from Palo Alto Networks, far

higher than PAN’s global average

of 14%

We are proud to be an Authorised

Training Centre for both Palo Alto Networks

& Fortinet

We employ 8 Fortinet & 8 Palo

Alto Networkscertified

consultants

And we hold the highest levels

of certification for both Palo Alto Networks

& Fortinet

The stats to back it up? We’ve got those, too.


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We processed nearly 7000 Fortinet support tickets We trained over 880 delegates across 6 vendors We delivered 765 days of professional services across 9 vendors




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PRE-SALES AND PROFESSIONAL SERVICES

Earn more with Passport Global Services Pre-Sales & Professional Services.

Think bigger and sell more without the risk or expense of retraining pre-sales, consulting and engineering personnel

Develop stronger, more valuable customer relationships through the design and implementation of strategic technology solutions

From developing and scoping opportunities through to pricing products and closing deals, let us make life easier for you. Our expert pre-sales advice could be the difference between winning a pitch and being overlooked.

Of course, we’re here to help you after the sale too. We’ll make sure that you can implement any software or hardware efficiently; whilst our ever-present health check and audit services give your customers peace of mind and you a crucial competitive edge.

The Exclusive Networks UK technical team currently boasts 55 staff spread over pre-sales, professional services, training and support.


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PRE-SALES AND PROFESSIONAL SERVICES

We are proud to be an Authorised Training Centre for both Palo Alto Networks & Fortinet. Within the presales and consulting team, we boast 8 Fortinet and 8 Palo Alto Networks certified consultants to provide you with additional support. There are 20+ certified engineers spread across our whole technical team for each of these two vendors alone.

We also hold the highest levels of certification for Fortinet and Palo Alto Networks. The Fortinet certification programme has 8 levels and we hold the Fortinet NSE8 Certification. For Palo Alto Networks, we hold the new PCNSC consultant exam, for which we were selected to be part of the beta programme.

We are also a Palo Alto Networks Certified Professional Services Provider Organisation. The CPSP certification allows us to provide services on behalf of, and as a direct representative of Palo Alto Networks. Being able to provide services as an extension of the vendor’s engineering team is something we regularly do with pride. This commitment to holding the highest levels of certification is translated across all our services, for each vendor in our portfolio respectively and we are an Authorised Training Centre for 7 vendors.

All our consultants have between 7 and 25+ years of experience in the industry, so we’ve seen it all before and know how to fast track your success.


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PROFESSIONAL SERVICES

Most importantly, we understand your customers and the technology landscape. As well as pre-sales and consultancy skills, many of our consultants have held technical leadership positions in end user organisations. Here they were responsible for the development of IT strategy and direction, driving both technical adoption of new technologies and new ways of delivering IT services across multiple platforms, whether on premise or on public, private or hybrid cloud.

Each year we deliver hundreds of days of professional services on various point products from our vendors’ portfolios, as well as design and deliver many integrated solutions. These can be from one vendor, i.e. Fortinet Fabric or the Palo Alto Networks Platform, or in line with a multi-vendor integrated solution platform only available via Exclusive Networks, i.e. Exclusive Networks’ Cyber Attack Remediation and Mitigation (CARM).

Last year, we delivered 765 days of professional services across 9 vendors.


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TECHNICAL SUPPORT

Earn more with Passport Global Services Technical Support. Let’s face it, with IT, stuff happens. But when things go wrong, are you ready? Can you help your customers? And more importantly, can you do it quickly and with the minimum amount of fuss?

Our Support Services are available all day, every day, so that you can offer your clients responsive and effective support round the clock.

Our Support Centre actively responds to the needs of hundreds of major organisations, including over 100,000 devices for over 1,300 customers.

We know what we’re doing, so offering such distinguished and seamless support will be a huge bonus to you and your customers.


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We have 25 highly skilled team members working with 864 resellers, with the highest levels of certification.

OUR SERVICES





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TECHNICAL SUPPORT

Passport Global Services Technical Support snapshot:

Exclusive Networks Technical Assistance Centre: Access to a Technical Support Engineer via phone or email

Next Business Day Delivery: Replacement hardware can be delivered the following working day; subject to the vendor approving the RMA before 15:00 GMT. For some remote locations, to meet SLAs, Exclusive Networks may choose to keep spares on site

4 Hour Express Delivery: Replacement hardware can be delivered on site within 4 hours of RMA approval by the vendor

Software Updates: Access to all major and minor software releases and updates

Our non-stop Technical Support Service is available 24 hours a day, 7 days a week, 365 days a year


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CERTIFIED TRAINING

Earn more with Passport Global Services Training.

Create additional revenue and strengthen strategic customer relationships by positioning high quality, vendor accredited training opportunities post-implementation.

Develop competitive advantage by investing in the best vendor-approved qualifications for key sales and technical staff.



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Technology is always changing and knowledge is power. This is why we deliver the highest standard of technical education on the products and solutions in the Exclusive Networks portfolio.

All our training is delivered by vendor-certified trainers with an abundance of experience. And we are good at what we do. In 2017, we trained over 880 delegates across 6 vendors.

Our courses can be taken remotely, at our place or on site with your end users. We can also create bespoke training designed to meet your customer’s specific needs.

Certified training enables your end users to extract maximum value from the solutions they have invested in and adding training to your deals allows you to boost your revenues and your reputation.



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CERTIFIED TRAINING

Passport Global Services Training snapshot:

World-class instructor-led training, knowledge transfer sessions and hands-on labs

State-of-the-art training suites, examination rooms and demo areas

Remote and virtual training options

Bespoke training is also available at customer or third-party locations

Trusted by end users. Championed by vendors

OUR SERVICES


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In 2017, we trained over 880 delegates across 6 vendors.



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WHY PASSPORT GLOBAL SERVICES?

Overcome resourcing challenges by leveraging experience, knowledge and accredited skills to augment your existing capabilities

Access and attract far larger deal opportunities under your own brand

Enjoy significantly increased customer retention and greater long-term insight into business development opportunities

Strengthen strategic customer relationships and brand reputation

Grow profit and achieve greater recurring revenues without the complexity and cost of managing a multidisciplinary services infrastructure

How’s that for a side order? SUPPORTTR

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Next time you sell our vendors’ technology solutions, don’t forget to ask:‘DO YOU WANT FRIES WITH THAT?’

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Sarah CoxPassport Product Specialist

Mob: +44 (0)77666 51793 | DDI: +44 (0)1420 567841Email: [email protected]

Exclusive NetworksAlresford House, Mill Lane, Alton, Hampshire, GU34 2QJ

Tel: +44 (0)845 521 7217 | Fax: +44 (0)1420 544 799Email: [email protected]


OUR SERVICES




ABOUT US INCREASE REVENUE AND CUSTOMER VALUE WITH … · INCREASE REVENUE AND CUSTOMER VALUE WITH...

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