About ITSM Academy
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1 © ITSM Academy About ITSM Academy NextGen ITSM Education: Certified Process Design Engineer (CPDE) ITIL ® Foundation ITIL Capability (OSA|PPO|RCV|SOA) ITIL Lifecycle (SS|SD|ST|SO|CSI) ITIL Managing Across the Lifecycle (MALC) ISO/IEC 20000 Foundation Bridge DevOps Foundation - new Agile Service Management Foundation - new Certified ScrumMaster ® (CSM) ITIL/ISO and DevOps Overviews Interactive Sessions Building Blocks, Roles, Service Catalog, etc. Apollo 13, Visible Ops: The Class And more! Since 2003 Tens-of-Thousands Trained and Certified Learner Portal – my.itsmacademy.com GAME ON! An Interactive Learning Experience Public Classes throughout U.S. Corporate On-Site Classes Virtual Classes Courseware Licensing Corporate & Partner (GEM) Alumni Program PMI Global Education Provider Certified Woman-Owned ITIL® is a Registered Trade Mark of the AXELOS Limited. www.itsmacademy.com | www.itsmprofessor.net @ITSMAcademy
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Transcript of About ITSM Academy
1© ITSM Academy
About ITSM Academy
NextGen ITSM Education: Certified Process Design Engineer (CPDE)
ITIL® Foundation
ITIL Capability (OSA|PPO|RCV|SOA)
ITIL Lifecycle (SS|SD|ST|SO|CSI)
ITIL Managing Across the Lifecycle (MALC)
ISO/IEC 20000 Foundation Bridge
DevOps Foundation - new
Agile Service Management Foundation - new
Certified ScrumMaster® (CSM)
ITIL/ISO and DevOps Overviews
Interactive Sessions Building Blocks, Roles, Service Catalog, etc.
Apollo 13, Visible Ops: The Class
And more!
Since 2003 Tens-of-Thousands Trained and Certified
Learner Portal –my.itsmacademy.com
GAME ON! An Interactive Learning Experience
Public Classes throughout U.S. Corporate On-Site Classes Virtual Classes Courseware Licensing Corporate & Partner (GEM)
Alumni Program PMI Global Education Provider Certified Woman-Owned
ITIL® is a Registered Trade Mark of the AXELOS Limited.
www.itsmacademy.com | www.itsmprofessor.net@ITSMAcademy
ITIL SOA
ITIL Service Strategy
Apollo 13 Simulation
ITIL PPO
ITIL RCV
ITIL OSA
Customer Service Excellence
ITIL Executive Overview
Service StrategyOverview
Service TransitionOverview
Building Blocks ofProcess Design
ITIL Managing Across the Lifecycle (MALC)
ITIL Service Design
ITIL ContinualService Improvement
ITIL Foundation
Certified Process Design Engineer (CPDE)
ITIL Overview
White boxes represent Agile Service Management courses.Solid colored boxes represent accredited certification courses. Grey boxes represent non-certification courses including Interactive sessions, workshops and simulations.
Defining Your Service Catalog
ISO/IEC 20000 Overview
ITSM Roles and Responsibilities
ISO/IEC 20000Foundation Bridge
Service Operation Overview
NextGen ITSM Educational Framework
Organizational Change Management
DevOps Overview
ITIL at the Service DeskITIL Service Transition
ITIL Service Operation
Certified ScrumMaster(CSM)
Visible OPS
DevOpsFoundation
Agile Service Management Foundation
3© ITSM Academy
ITSM Academy Affiliates
4© ITSM Academy
ITIL Certification Scheme
Foundation
Lifecycle Stream Capability Stream
Operational Support and Analysis (OSA)
Planning, Protection and Optimization (PPO)
Release, Control and Validation (RCV)
Service Offerings and Agreement (SOA)
Managing Across the Lifecycle (MALC)
2 credits
3 credits each 4 credits each
5 credits
ITIL Expert
SSSD
ST
CSISO
Master
© ITSM Academy 2008
Certified Process Design Engineer
(CPDE)
Complementary Course1.5 credits
ISO/IEC 20000 Foundation
Complementary Course1 credit
5© ITSM Academy
Contact us: [email protected] www.itsmacademy.com
Follow us: LinkedIn @ITSMAcademy www.itsmprofessor.net jayneexplains.blogspot.com
Highest quality course materials, all developed in house
Seasoned instructors and support staff, focused on the optimal learning experience
Learner Portal –my.itsmacademy.com
GAME ON! An Interactive Learning Experience
Practical and actionable education and advise
Robust alumni program
Female owned small business
To Learn More…
