What is Agile Service Management? Why Is it Important? ITSM Academy Webinar

ITIL Continual Service Improvement - ITSM Academy Webinar

Putting the PRO in PROcess Design - ITSM Academy Webinar

ITIL V3 and Service Operation - ITSM Academy Webinar

Using Models for Incident, Change, Problem and Request Fulfillment Management - ITSM Academy Webinar

Your Role as a Leader in IT Service Management

Baycare Health System's ITIL Implementation

DevOps Gold; What the Olympics Teaches Us About Agile Development and Release - ITSM Academy Webinar

Metrics and the Service Lifecycle - ITSM Academy Webinar

ITIL Service Strategy - ITSM Academy Webinar

Apples Oranges and ITIL - ITSM Academy Webinar

ITIL Roles & Responsibilities

Building ITIL Training & Communication Plans

Managing across the ITIL Lifecycle - ITSM Academy Webinar

SKMS - Knowledge Management - ITSM Academy Webinar

ITIL V3 and ISO 20K Cert Schemes - ITSM Academy Webinar

CPDE - Certified Process Design Engineer Highlights

V3 Service Operation - ITSM Academy Webinar

About ITSM Academy

Leveraging Agile and Lean to Transform Your Organization with Donna Knapp, ITSM Academy